Toshiba Satellite 1415-S173 User Manual - Page 231
Contacting Toshiba
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231 If Something Goes Wrong If you need further assistance ❖ If the problem occurs while you are running a program, consult the program's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance. ❖ Consult your network administrator. ❖ Consult the dealer or authorized Toshiba representative from whom you purchased your computer and/or program. Your dealer is your best source for current information. For the number of a Toshiba dealer near you in the United States, call: (800) 457-7777. Contacting Toshiba If you still need help and suspect that the problem is hardware-related, Toshiba offers a variety of resources to help you. 1 Start with accessing Toshiba on the Internet using any Internet browser by typing pcsupport.toshiba.com 2 Next, try one of Toshiba's online services. The Toshiba Forum can be accessed through CompuServe® by typing: go toshiba. Toshiba voice contact Before calling Toshiba, make sure you have: ❖ Your computer's model and model number. ❖ Your computer's serial number. ❖ The computer and any optional devices related to the problem. ❖ Backup copies of your operating system and all other preloaded software on diskettes or CD-ROM. ❖ Name and version of the program involved in the problem along with its installation diskettes or CD-ROM.