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Toshiba Satellite C655D-S5300 User Guide - Page 184

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184 If Something Goes Wrong If you need further assistance 5 Use the new hardware or software for a while, noting any new problems. Make sure that your critical applications (email, business applications, etc.) are working correctly, and verify that important devices are still functioning. 6 For each additional hardware or software item, repeat these steps, starting at step 1 if any of your critical data has changed, or starting at step 2 if no critical data has changed. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you contact Toshiba Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before you contact Toshiba: ❖ Review the troubleshooting information in your operating system documentation. ❖ If the problem occurs while you are running a program, consult the program's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance. ❖ Consult the dealer from whom you purchased your computer and/or program. Your dealer is your best source for current information. For the detailed specifications for your computer, visit pcsupport.toshiba.com. Click Product Support, search for your model, and then click Detailed Specs. Contacting Toshiba If you still need help and suspect that the problem is hardware-related, Toshiba offers a variety of resources to help you.

Section	Page
Satellite®/Satellite Pro® C600 Series User’s Guide	1
Contents	30
Introduction	37
This guide	39
Safety icons	40
Other icons used	40
Your computer’s features and specifications	41
Other documentation	41
Service options	41
Chapter 1: Getting Started	42
Selecting a place to work	42
Setting up a work environment	42
Keeping yourself comfortable	43
Precautions	43
Important information on your computer’s cooling fan	45
Setting up your computer	45
Connecting to a power source	46
Charging the main battery	48
Using the computer for the first time	49
Opening the display panel	49
Turning on the power	50
Setting up your software	50
Registering your computer with Toshiba	51
Adding optional external devices	51
Adding memory (optional)	52
Installing a memory module	52
Removing a memory module	59
Checking total memory	62
Recovering the Internal Storage Drive	62
Recovering to out-of-box state (recommended recovery method)	64
Recovering of factory default software with user’s data	66
Recovering without changing the internal storage drive partitions	69
Recovering to a custom size partition	72
Creating recovery DVDs/media	74
Restoring from recovery DVDs/media	76
Erasing the Internal Storage Drive	78
Checking the internal storage drive operating status	80
Installing drivers and applications	80
Using the touch pad	81
Adjusting touch pad settings	84
Disabling or enabling the touch pad	84
Using external display devices	85
Connecting an external monitor or projector	85
Directing the display output when you turn on the computer	85
Adjusting the quality of the external display	86
Using an external keyboard	86
Using a mouse	86
Connecting a printer	87
Setting up a printer	88
Turning off the computer	89
Options for turning off the computer	89
Using the Shut down command	91
Using and configuring Hibernation mode	94
Using and configuring Sleep mode	96
Closing the display panel	99
Customizing your computer’s settings	99
Caring for your computer	99
Cleaning the computer	99
Moving the computer	100
Using a computer lock	100
Chapter 2: Learning the Basics	101
Computing tips	101
Using the keyboard	102
Character keys	103
Making your keyboard emulate a full-size keyboard	103
Ctrl, Fn, and Alt keys	104
Function keys	104
Special Windows® keys	104
Overlay keys	105
Starting a program	106
Starting a program from the Start menu	106
Starting a program from Windows® Explorer	107
Starting a program using the Search programs and files field	108
Saving your work	108
Printing your work	110
Backing up your work	111
Restoring your work	111
Using the optical disc drive	112
Optical disc drive components	112
Inserting an optical disc	113
Playing an audio CD	115
Playing optical media	115
Recording optical media	115
Removing a disc with the computer on	116
Removing a disc with the computer off	116
Caring for optical discs	117
Toshiba’s online resources	117
Chapter 3: Mobile Computing	118
Toshiba’s energy-saver design	118
Running the computer on battery power	118
Battery Notice	119
Power management	120
Using additional batteries	120
Charging batteries	120
Charging the main battery	121
Charging the RTC battery	121
Monitoring main battery power	122
Determining remaining battery power	123
What to do when the main battery runs low	124
Setting battery notifications	124
Conserving battery power	125
Power Plans	126
Using a hot key to set the Power Plan	127
Changing the main battery	128
Removing the battery from the computer	128
Inserting a charged battery	130
Taking care of your battery	131
Safety precautions	131
Maintaining your battery	132
Disposing of used batteries	133
Traveling tips	134
Chapter 4: Exploring Your Computer’s Features	135
Exploring the desktop	135
Finding your way around the desktop	136
Setting up for communications	138
Connecting your computer to a network	139
Exploring audio features	140
Recording sounds	140
Using external speakers or headphones	140
Using the Web Camera	141
Using the Memory card reader	142
Inserting memory media	142
Removing memory media	143
Chapter 5: Utilities	144
TOSHIBA Assist	145
Connect	146
Secure	147
Protect & Fix	148
Optimize	149
TOSHIBA Application Installer	150
Setting passwords	151
Using an instant password	151
Using a supervisor password	152
Using a user password	153
Deleting a user password	154
TOSHIBA Face Recognition Utility	155
TOSHIBA PC Diagnostic Tool Utility	156
Mouse Utility	157
TOSHIBA Hardware Setup	158
TOSHIBA Accessibility	160
TOSHIBA wireless LAN indicator	161
TOSHIBA Service Station	161
Chapter 6: If Something Goes Wrong	162
Problems that are easy to fix	162
Problems when you turn on the computer	163
The Windows® operating system is not working	165
Using Startup options to fix problems	166
Internet problems	167
The Windows® operating system can help you	167
Fixing a problem with Device Manager	168
Checking device properties	168
Memory problems	169
Power and the batteries	169
Keyboard problems	171
Display problems	171
Disk or storage drive problems	173
Error-checking	173
Optical disc drive problems	174
Sound system problems	175
Printer problems	176
Wireless networking problems	177
DVD operating problems	178
Develop good computing habits	179
Data and system configuration backup in the Windows® operating system	180
If you need further assistance	184
Before you contact Toshiba	184
Contacting Toshiba	184
Other Toshiba Internet Web sites	185
Toshiba’s worldwide offices	186
Appendix A: Hot Keys/TOSHIBA Cards	188
Hot Key Cards	188
Using the Hot Key Cards	189
Hot key functions	189
Volume Mute	190
Lock (Instant security)	191
Power plan	192
Sleep mode	193
Hibernation mode	194
Output (Display switch)	195
Display brightness	196
Disabling or enabling wireless devices	197
Disabling or enabling the touch pad	198
Zoom (Display resolution)	199
Keyboard hot key functions	200
Appendix B: Power Cord/Cable Connectors	201
Glossary	202