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Toshiba Satellite C850 User Guide - Page 157

If you need further assistance, The USB Wakeup function does not work.

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If Something Goes Wrong If you need further assistance 157 ❖ Try selecting a different charging mode in the TOSHIBA Sleep and Charge Utility, if your computer provides more than one charging mode. For more information, see "Power supply mode settings" on page 132. ❖ If you are attempting to charge a device without an AC adaptor connected to the computer, the computer's battery power may be below the limit specified in the TOSHIBA Sleep Utility or the battery may be depleted. Lower the limit in the TOSHIBA Sleep Utility to enable charging at the current battery power level, or, if battery power is running low or is depleted, connect the AC adaptor to your computer. ❖ The USB Sleep and Charge function may not work with certain external devices even if they are compliant with the USB specification. In those cases, power on the computer to charge the device or use a different charging device. The "USB Wakeup function" does not work. ❖ When the "USB Sleep and Charge function" is set to Enabled the "USB Wakeup function" does not work for ports that support the "USB Sleep and Charge function." In that case, use a USB port that does not have the "USB Sleep and Charge function"-compatible icon ( ), if you have a non-Sleep and Charge USB port available or disable the "USB Sleep and Charge function." For more information, see "TOSHIBA Sleep Utility" on page 130. If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. Since some problems may be related to the operating system or the program you are using, it is important to investigate all sources. ❖ Review the troubleshooting information in your operating system documentation. ❖ If the problem occurs while you are running a program, consult the program's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance. ❖ Consult the dealer from whom you purchased your computer and/or program. Your dealer is your best source for current information. For the detailed specifications for your computer, visit support.toshiba.com.

Section	Page
Satellite®/Satellite Pro® C800 Series User’s Guide	1
Contents	21
Introduction	27
This guide	29
Safety icons	30
Other icons used	30
Your computer’s features and specifications	31
Other documentation	31
Service options	31
Chapter 1: Getting Started	32
Selecting a place to work	32
Setting up a work environment	32
Keeping yourself comfortable	33
Computer user comfort recommendations	33
Good Working Posture	33
Using the notebook with an external keyboard, mouse or monitor	34
Typing style	35
Taking breaks and varying tasks	35
Mobile computing tips	36
Transporting the notebook	36
Seeking additional help	36
Check list	37
Precautions	37
Important information on your computer’s cooling fan	39
Setting up your computer	40
Connecting to a power source	40
Charging the main battery	43
Using the computer for the first time	43
Setting up your software	44
Registering your computer with Toshiba	44
Adding optional external devices	44
Adding memory (optional)	45
Installing a memory module	45
Removing a memory module	50
Checking total memory	53
Recovering the Internal Storage Drive	53
Recovering to out-of-box state (recommended recovery method)	55
Recovering of factory default software with user’s data	57
Recovering without changing the internal storage drive partitions	60
Recovering to a custom size partition	63
Creating recovery media	65
Restoring from recovery media	67
Erasing the Internal Storage Drive	69
Checking the internal storage drive operating status	71
Installing drivers and applications	71
Using the touch pad	72
Adjusting touch pad settings	75
Disabling or enabling the touch pad	75
Connecting an external device	76
Using external display devices	76
Selecting video cables	77
Connecting an HDMI™-compatible television or display device	77
Connecting an external monitor or projector	77
Directing the display output when you turn on the computer	77
Adjusting the quality of the external display	78
Customizing your computer’s settings	78
Caring for your computer	79
Cleaning the computer	79
Moving the computer	79
Using a computer lock	79
Chapter 2: Learning the Basics	81
Computing tips	81
Using the keyboard	82
Character keys	83
Function keys	83
Special Windows® keys	83
Starting a program	84
Starting a program using the Search programs and files field	84
Starting a program from the Start menu	85
Saving your work	85
Backing up your work	85
Restoring your work	86
Using the optical disc drive	86
Optical disc drive components	87
Media control buttons	88
Inserting an optical disc	88
Removing a disc with the computer on	89
Playing optical media	89
Recording optical media	90
Removing a disc with the computer off	91
Toshiba’s online resources	91
Chapter 3: Mobile Computing	92
Toshiba’s energy-saver design	92
Running the computer on battery power	92
Battery Notice	93
Power management	94
Charging the main battery	94
Charging the RTC battery	95
Monitoring main battery power	96
Determining remaining battery power	97
What to do when the main battery runs low	98
Setting battery notifications	98
Conserving battery power	99
Power Plans	100
Changing the main battery	101
Removing the battery from the computer	102
Inserting a charged battery	103
Taking care of your battery	104
Safety precautions	104
Maintaining your battery	105
Disposing of used batteries	105
Traveling tips	107
Chapter 4: Exploring Your Computer’s Features	108
Exploring the desktop	108
Finding your way around the desktop	109
Setting up for communications	111
Connecting your computer to a network	112
Exploring audio features	112
Recording sounds	112
Using external speakers or headphones	113
Using the Web Camera	113
Using the Memory card reader	114
Inserting memory media	114
Removing memory media	115
Chapter 5: Utilities	116
TOSHIBA Assist	117
Connect	118
Secure	119
Protect & Fix	120
Optimize	121
TOSHIBA Recovery Media Creator	122
TOSHIBA Application Installer	122
Setting passwords	123
Using a supervisor password	123
Using a user password	125
Deleting a user password	125
TOSHIBA Face Recognition Utility	126
TOSHIBA PC Diagnostic Tool Utility	127
Mouse Utility	128
TOSHIBA Hardware Setup	129
TOSHIBA Sleep Utility	130
Starting the TOSHIBA Sleep Utility	130
USB Sleep and Charge	130
Enabling/Disabling USB Sleep and Charge	132
Power supply mode settings	132
TOSHIBA Accessibility	133
TOSHIBA Service Station	134
Chapter 6: If Something Goes Wrong	135
Problems that are easy to fix	135
Problems when you turn on the computer	136
The Windows® operating system is not working	138
Using Startup options to fix problems	139
Internet problems	140
The Windows® operating system can help you	140
Fixing a problem with Device Manager	141
Checking device properties	141
Memory problems	142
Power and the batteries	142
Keyboard problems	144
Display problems	144
Disk or storage drive problems	146
Error-checking	146
Optical disc drive problems	147
Sound system problems	148
Printer problems	148
Wireless networking problems	149
DVD operating problems	151
Develop good computing habits	152
Data and system configuration backup in the Windows® operating system	153
If you need further assistance	157
Contacting Toshiba	158
Other Toshiba Internet Web sites	158
Toshiba’s worldwide offices	158
Appendix A: Hot Keys/TOSHIBA Cards	160
Hot Key Cards	160
Using the Hot Key Cards	161
Hot key functions	161
Volume Mute	162
Lock (Instant security)	162
Display brightness	162
Output (Display switch)	163
Disabling or enabling the touch pad	164
Keyboard hot key functions	165
Disabling or enabling wireless devices	166
Zoom (Display resolution)	167
Appendix B: Power Cord/Cable Connectors	168
Glossary	169

Match case Limit results 1 per page

157

If Something Goes Wrong

If you need further assistance

❖

Try selecting a different charging mode in the TOSHIBA Sleep

and Charge Utility, if your computer provides more than one

charging mode. For more information, see

“Power supply

mode settings” on page 132

❖

If you are attempting to charge a device without an AC adaptor

connected to the computer, the computer's battery power may

be below the limit specified in the TOSHIBA Sleep Utility or

the battery may be depleted. Lower the limit in the TOSHIBA

Sleep Utility to enable charging at the current battery power

level, or, if battery power is running low or is depleted, connect

the AC adaptor to your computer.

❖

The USB Sleep and Charge function may not work with certain

external devices even if they are compliant with the USB

specification. In those cases, power on the computer to charge

the device or use a different charging device.

The “USB Wakeup function” does not work.

❖

When the “USB Sleep and Charge function” is set to Enabled

the “USB Wakeup function” does not work for ports that

support the “USB Sleep and Charge function.” In that case, use

a USB port that does not have the “USB Sleep and Charge

function”-compatible icon (

), if you have a non-Sleep and

Charge USB port available or disable the “USB Sleep and

Charge function.” For more information, see

“TOSHIBA Sleep

Utility” on page 130

If you need further assistance

If you have followed the recommendations in this chapter and are

still having problems, you may need additional technical assistance.

Since some problems may be related to the operating system or the

program you are using, it is important to investigate all sources.

❖

Review the troubleshooting information in your operating

system documentation.

❖

If the problem occurs while you are running a program, consult

the program’s documentation for troubleshooting suggestions.

Contact the software company’s technical support group for

their assistance.

❖

Consult the dealer from whom you purchased your computer

and/or program. Your dealer is your best source for current

information.

For the detailed specifications for your computer, visit

support.toshiba.com