Toshiba Satellite C855-S5355 User Guide

Toshiba Satellite C855-S5355 Manual

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  • Toshiba Satellite C855-S5355 | User Guide - Page 1
    Satellite®/Satellite Pro® C800/L800/S800 Series User's Guide If you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS
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    all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided electronically. If you fail to do so, this product may not function properly and you may lose data or suffer other damage. TOSHIBA AMERICA INFORMATION SYSTEMS, INC. ("TOSHIBA"), ITS AFFILIATES AND
  • Toshiba Satellite C855-S5355 | User Guide - Page 3
    YOU USE THE COMPUTER PRODUCTS IN A CRITICAL APPLICATION, YOU, AND NOT TOSHIBA, ASSUME FULL RESPONSIBILITY FOR SUCH USE. FCC Notice "Declaration of Conformity Information" This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC
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    connection. If you should experience any such problem, immediately turn off your Bluetooth or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/bluetooth.htm in Europe or support.toshiba.com in the United States for more
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    of the organization. These situations may for example include: ❖ Using the Wireless LAN equipment on board airplanes, or ❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that applies on
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    equipment certification number only signifies that the Industry Canada technical specifications were met. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that
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    Satellite systems. High power radars are allocated as primary users of the 5.25 GHz to 5.35 GHz and 5.65 GHz to 5.85 GHz bands. These radar stations can cause interference with and/or damage this device out wheeled bin with a black bar symbol. If the product's battery or accumulator contains more
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    on the battery. Pb, Hg toshiba.com. VCCI Class B Information Taiwan Article 14 Article 17 Unless approved, for any model accredited low power radio frequency electric machinery, any company, trader or user shall not change the frequency, increase the power or change the features and functions
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    devices, medical devices, microwave ovens, licensed radio stations and non-licensed specified low-power radio stations for mobile object identification systems (RFID) used in factory the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to
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    provided on the computer Approved by both the JAPAN APPROVALS INSTITUTE FOR TELECOMMUNICATIONS EQUIPMENT and the TELECOM ENGINEERING CENTER The following restrictions apply: ❖ Do not disassemble or modify the device. ❖ Do not install the embedded wireless module into other device. ❖ 5.17 GHz to 5.23
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    11 Deutschland: France: Italia: Nederland: Voor privé-gebruik buiten gebouw over publieke groud over afstand kleiner dan 300m geen registratie bij BIPT/IBPT nodig; voor gebruik over afstand groter dan 300m is wel registratie bij BIPT/IBPT nodig. Voor registratie of licentie kunt u contact opnemen
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    LAN at that location and consult the local technical support staff responsible for the wireless network. ❖ The 5 GHz Turbo mode feature is not allowed for operation in any European Community country. ❖ This device must not be operated in ad-hoc mode using channels in the 5 GHz bands in the European
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    LAN devices simultaneously, you may occasionally experience a less than optimal network performance or even lose your network connection. If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please contact Toshiba computer product support on
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    the organization. These situations may for example include: ❖ Using the equipment with Bluetooth wireless technology on board airplanes, or ❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy
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    your future reference. Never attempt to disassemble, adjust or repair an optical disc drive. You could damage the drive. You would also be exposed to laser light or other safety hazards, resulting in serious injury. Always contact an authorized Toshiba service provider, if any repair or adjustment
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    The information contained in this manual, including but not limited to any product specifications, is subject to change without notice. TOSHIBA CORPORATION AND TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TOSHIBA) PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER INFORMATION CONTAINED
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    17 Trademarks Satellite, Satellite Pro, and eco Utility are either registered trademarks or trademarks of Toshiba America Information Systems, Inc. and/or Toshiba Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba Windows, and Windows MPEG-4 Part 2
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    cycle. To learn more about Toshiba's sustainability commitment, visit us.toshiba.com/green. Reuse, Donation, Recycling Functional computers can be donated to a local charity or resold easily through a Toshiba-branded program. Non working Toshiba computers can be mailed-back for free recycling. For
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    25 This guide 27 Safety icons 28 Other icons used 28 Your computer's features and specifications ....29 Other documentation 29 Service options 29 Chapter 1: Getting Started 30 Selecting a place to work 30 Setting up a work environment 30 Keeping yourself comfortable 31 Computer user comfort
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    the main battery 41 Using the computer for the first time 41 Initial setup 42 Setting up your software 42 Registering your computer with Toshiba 42 To Shut down your computer 43 To Restart your computer 43 To place your computer in Sleep mode 44 Adding optional external devices 45 Adding
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    71 Moving the computer 71 Using a computer lock 71 Chapter 2: Learning the Basics 73 Computing tips 73 Using the keyboard 74 Function keys 75 Special Windows® keys 76 Mouse properties 76 Starting an app 77 Starting an app from the Start screen 77 Saving your work 78 Backing up your work
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    precautions 97 Maintaining your battery 98 Disposing of used batteries 98 Traveling tips 99 Chapter 4: Exploring Your Computer's Features 100 Exploring the Start screen 100 Charms 101 Tiles 102 Exploring the desktop 102 Finding your way around the desktop 102 Windows® Store 104 Setting up
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    Function Key 123 PC Diagnostic Tool Utility 124 PC Health Monitor 125 Recovery Media Creator 126 Service Station 126 TOSHIBA Application Installer 127 Chapter 6: If Something Goes Wrong 128 Problems that are easy to fix 128 Problems when you turn on the computer............129 The Windows
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    Develop good computing habits 148 Data and system configuration backup in he Windows® operating system 149 If you need further assistance 153 Contacting Toshiba 154 Other Toshiba Internet Web sites 154 Toshiba's worldwide offices 155 Appendix A: TOSHIBA Function Keys 156 Functions 156 Help
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    in AC power mode. We recommend that you leave this and other energy saving features active, so that your computer will operate at its maximum energy efficiency. You can wake the computer from Sleep mode by pressing the power button. See the "Mobile Computing" section of the Toshiba User's Guide for
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    STAR® Program. NOTE This computer is compatible with European and PBDE. Toshiba requires its computer component suppliers to software product(s) included with this computer may use technological measures for software product(s) or reconfigurations of the computer, and may be completed by Internet
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    current with the various computer software or hardware options, visit Toshiba's Web site at support.toshiba.com. This guide This guide introduces the computer's features as well as some basic procedures needed to perform tasks in Windows 8. You can: ❖ Read the entire guide from beginning to end
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    28 Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential educational information: TECHNICAL NOTE: This icon indicates technical information about the computer. HINT: This icon indicates helpful hints and tips. DEFINITION: This
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    , and service upgrade terms and conditions are available at warranty.toshiba.com. To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem or
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    do the first time you use your computer. Please read the safety instruction information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could
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    and tips for working comfortably throughout the day. Computer user comfort recommendations Good Working Posture ❖ Adjust your to your notebook and other items that you use frequently. ❖ Adjust the chair back rest: it should match the curve of your back and provide comfortable back support. ❖
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    away from bright light sources or reduce the light intensity from windows by using blinds. Glare on the notebook display may cause eye strain, eye fatigue or headaches. ❖ Certain notebook displays have a brightness approaching that of a TV device. We recommend that you adjust the brightness of your
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    when typing. ❖ The monitor should be about an arm length away while sitting back in the chair. ❖ The monitor should be centered in front of your body pointing device (e.g., touch pad, Accupoint®, or tablet pen whichever is available with your notebook computer, or other optional pointing devices like
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    ways to reduce the stress. Mobile computing tips ❖ When using the notebook at airports, on airplanes or trains, or at meetings, make back support, or to provide arm support. To position the computer at a good height, remember to operate the computer on a hard flat stable surface. Using your computer
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    of your computer environment, customers in the United States may visit the United States Department of Labor, Occupational Safety & Health Administration Web site at: http://www.osha.gov/SLTC/etools/computerworkstations/ Check list ❏ Is your chair comfortable - does it support your back and arms
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    2. Disconnect the AC adaptor from the power plug socket and computer. 3. Remove the battery pack. Failure to follow these instructions could result in serious injury or permanent damage to the computer. Do not turn on the power again until you have taken the computer to an authorized service center
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    fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode
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    . Use the power cord/cable and AC adaptor to connect the computer to a live electrical outlet, or to charge the computer's battery. Never pull on a power cord/cable to remove a plug from a socket. Always grasp the plug directly. Failure to follow this instruction may damage the cord/cable, and
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    a power source Always use the TOSHIBA AC adaptor that was provided with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury
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    . Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The computer's main battery light gives you an indication of the main battery's current charge: ❖ Glows amber while the main battery is being charged (AC adaptor connected) ❖ Glows white
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    Over a period of time, and depending on the usage of the computer, the brightness of the screen will deteriorate. This is also an intrinsic characteristic of the screen technology. When the computer is operated on battery power, the screen will dim and you may not be able to increase the brightness
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    and the order in which windows appear, may vary according to your software setup choices. The first time you turn on your computer, the setup guides you through steps to set up your software. Follow the on-screen instructions. Registering your computer with Toshiba Product registration is strongly
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    key, and then click the Shut down option. The computer closes all open applications, shuts down the operating system, and then turns off. To Restart your computer 1 From the Start or Desktop screen, move your pointer over the upper or lower right corner of the screen. 2 When the Windows® Charms
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    closes all open applications, and restarts the operating system. To place your computer in Sleep mode 1 From the Start or Desktop screen, move your pointer over the upper or lower right corner of the screen. 2 When the Windows® Charms appear, click the Settings ( ) Charm. If you power down using the
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    memory to run most of today's popular applications. You may want to increase the computer's memory if you use complex software or process large amounts of data. NOTE Before adding external devices or memory, Toshiba recommends setting up your software. See "Setting up your software" on page 42
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    off the computer. If you install or remove a memory module while the computer is in Sleep or Hibernation mode, data computer is on, begin at step 1; otherwise, skip to step 5. 1 From the Start or Desktop screen, move your pointer over the upper or lower right corner of the screen. 2 When the Windows
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    any cables connected to the computer, including the AC adaptor. Do not try to remove a memory module with the computer turned on. You can damage the computer and the memory module. Do not remove the memory module while the computer is in Sleep or Hibernation mode. The computer could hang up the
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    memory module slot cover. 10 Place the screw(s) and the cover in a safe place so that you can retrieve them later. Static electricity can damage the on the memory module or on the computer. Grease or dust on the connector may cause memory access problems. 11 Carefully remove the new memory module
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    in the socket. notch latch connector latch key (Sample Illustration) Aligning the memory module with the socket 14 Firmly press the memory module into the memory slot's socket at approximately a 30-degree angle (to the horizontal surface of the computer). (Sample Illustration) Inserting the memory
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    and level when secured in place. Back of computer Slot B Slot A (Sample Replace the memory module slot cover and secure it using the screw(s). 17 Re-insert the main battery. For more information on inserting the main battery, see "Inserting a charged battery" on page 95. 18 Turn the computer
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    the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode). In this condition, observe the following: ❖ Never cover your computer or AC adaptor with any object. ❖ Never place your computer or AC adaptor near a heat source, such as an electric
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    out of the slot. Back of computer Slot B Slot A (Sample Illustration) Removing the memory module 4 Replace the memory module slot cover and secure it using the screw(s). 5 Re-insert the main battery. For more information on inserting the main battery, see "Inserting a charged battery" on page 95
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    . Upon restarting your computer, touch any key to return to the login in screen. Checking total memory When you add or remove a memory module, you can check that the computer has recognized the change. To do this: Press the ( ) + X keys, and then click System. The System window appears. Installed
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    This option allows you to remove all data from your system and reinstall Windows®. See "Reset your PC" on page 60. A recovery image of your computer is stored on the internal storage drive, and the image can be restored by running the recovery utilities directly from your internal storage drive as
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    , applications, and drivers originally shipped with the computer are restored. Any files that you created are not restored during this process. Be sure to separately save the files you have created to external media using Windows® or another backup program. For more information, see "Backing up your
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    the required minimum capacity (as specified in the TOSHIBA Recovery Media Creator utility) to your computer. All information stored on your DVDs or USB flash another storage device before executing this procedure, or use blank media. 5 Click the Create button in the TOSHIBA Recovery Media Creator
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    , applications, and drivers originally shipped with the computer are restored. Any files that you created are not restored during this process. Be sure to separately save the files you have created to external media using Windows® or another backup program. For more information, see "Backing up your
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    3 Press and hold the F12 key immediately after pressing the power button. The Boot menu displays. 4 Using the arrow keys, select the DVD option or the USB Flash option, depending on which type of media you are using, and then press the ENTER key. 5 A warning screen appears, stating that when the
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    PC settings window appears. (Sample Image) PC settings screen 4 Click General. 5 Scroll down to "Refresh your PC without affecting your files," and click Get Started. The "Refresh your PC" screen appears. (Sample Image) Refresh your PC screen Toshiba does not guarantee successful data back up. Be
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    " on page 78). NOTE During the recovery process your computer be must connected to an external power source via the AC adaptor. 1 From the Start or Desktop screen, move your pointer over the upper or lower right corner of the screen. 2 When the Windows® Charms appear click the Settings ( ) Charm.
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    Recovering the Internal Storage Drive 3 Click Change PC Settings. The PC settings window appears. (Sample Image) PC settings screen 4 Click General. 5 Scroll down to "Remove everything and reinstall Windows," and click Get Started. The "Reset your PC" screen appears. (Sample Image) Reset your PC
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    7 Select one of the following options: ❖ Just remove my files ❖ Fully clean the drive The "Ready to reset your PC" screen appears. (Sample Image) Ready to reset your PC screen 8 Click the Reset button. The "Resetting your PC" window appears. When the process is complete your system will reboot your
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    bundled with your computer. To reinstall drivers and applications: 1 From the Start screen begin typing TOSHIBA Application Installer and click your selection, or if you are in the Desktop, move your pointer over the upper or lower right corner of the screen. When the Windows® Charms appear click
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    buttons Refer to the table below for specific instructions on performing each operation. NOTE The pointer is the icon (usually an arrow) that moves on the screen when you slide your finger across the touch pad or move a mouse connected to your computer. To: Do the following: Example: Move the
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    -click. 2 Press and release the secondary control button. This feature varies by application. Check your application documentation for specific instructions on right-clicking. (Sample Illustration) Click the secondary (right-hand) control button Scroll vertically Slide your finger along the
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    may select an item or text on the screen, and potentially the item or text may be replaced by the next character you type. ❖ computer model. The touch pad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba
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    's power cable to a live electrical outlet (if applicable). 4 Turn on the external device (if applicable). Your computer may automatically detect the external device. Using external display devices Your computer comes with a built-in display, but you can also connect the following types of external
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    the manual that came with the television or display device for more information. Your computer should automatically detect the external display device. Connecting an external monitor or projector You can easily attach an external monitor or projector to your computer if you need a larger screen. To
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    order (the last two options are available if an external monitor is connected): ❖ PC screen only ❖ Duplicate ❖ Extend ❖ Second screen only (Sample Image) Display options window NOTE The ( ) + P keys navigate through the options without activating a selection. Press ENTER to activate a selection.
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    your particular requirements. You can go into your computer settings to make adjustments to your computer to suit your needs. From the Start or Desktop screen, move your pointer over the upper or lower right corner of the screen. When the Windows® Charms appear, click the Settings ( ) Charm and then
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    way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: 1 Wrap the cable through or around some part of a heavy object. Make sure there is no way
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    72 Getting Started Caring for your computer 3 Insert the cable's locking end into the security lock slot on your computer, then engage the locking device. The computer is now securely locked. (Sample Illustration) Attaching security lock cable
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    memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved. See "Saving your work" on page
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    . Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage Your computer's keyboard contains character keys, control keys, function keys, and special Windows® keys, providing all the functionality of
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    confused with the Fn key) are the 12 keys at the top of the keyboard. (Sample Illustration) Function keys F1 through F12 are called function keys because they execute programmed functions when pressed. Function keys marked with icons execute specific functions on the computer. For example, F5 turns
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    the Basics Mouse properties Special Windows® keys Windows® key Application key (Sample Illustration) Special Windows® keys Your computer's keyboard has one key and one button that have special functions in Windows®: ❖ Windows® key-Toggles between the Desktop screen and the last app opened
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    tile and click to open. To Start an app using the Search function, move your pointer over the upper or lower right corner of the screen. When the Windows® Charms slide out from the right, click the Search ( ) Charm. The apps screen appears with the available system apps to choose from or you can
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    several files at one time, use the Microsoft® Windows® file recovery program preinstalled on the computer's internal storage drive. Also see "Backing up your data or your entire computer with the Windows® operating system" on page 151. HINT: Backing up all the files on your internal storage drive
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    on AC power. NOTE When viewing DVD movies use the DVD Player software that came with your computer. Optical disc drive components The optical disc drive is located on the side of the computer. Your optical disc drive may look like this: Drive in-use indicator light Eject button Manual eject
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    buttons The media control buttons located above the keyboard allow you mute the sound and play audio CDs or DVD movies when the computer is on. Play/pause button Previous track button Next track button Volume decrease button Volume increase button Mute button (Sample Illustration) Media control
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    may jam the drive. If this happens, contact Toshiba support for assistance. 7 Push the disc tray in by a disc with the computer on To remove an optical disc with the computer turned on: 1 Press the optical disc manually. To do this, follow these steps: 1 Press the ( ) + E keys. 2 Double-click
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    disc drive may not play back or operate properly on other computers or optical media players. These problems are not due to any defect in your Toshiba computer or optical disc drive. Please refer to your computer's product specification for listing of specific format compatibilities. Copy protection
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    a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. 2 Pull the tray out until it is fully open, remove the disc, and place it in its protective cover. 3 Gently press the tray in to close it. Toshiba's online resources Toshiba maintains a number of
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    aspects of using your computer while traveling. Toshiba's energy-saver design Your computer enters a low-power suspension mode when it is not Running the computer on battery power The computer contains a removable Lithium-Ion (Li-Ion) battery that provides power when you are away from an AC outlet.
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    and will need to be replaced. This is normal for all batteries. To purchase a new battery pack, see the accessories information included with your computer or visit the Toshiba Web site at accessories.toshiba.com. Use only batteries designed to work with your Toshiba computer. To ensure that the
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    . For assistance with setup changes, contact Toshiba's Customer Support Center. Charging the main battery The battery needs to be charged before you can use it to power the computer. To charge the main battery while it is in your computer, plug the computer into a live electrical outlet. The
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    before discharging the battery. For more information, see "Backing up your work" on page 78 Charging the RTC battery Your computer has an internal real-time clock (RTC) battery. The RTC battery powers the System Time Clock and BIOS memory used to store your computer's configuration settings. When
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    although the charging status of the RTC battery cannot be monitored. Monitoring main battery power The computer's main battery light gives you an indication of the main battery's current charge. ❖ Glows amber while the main battery is being charged (AC adaptor connected) ❖ Glows white when the main
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    the Windows® operating system Sleep command). System indicator lights AC power light/Battery light ON/OFF light Wireless indicator light (Sample Illustration) Power and battery light locations Determining remaining battery power NOTE Wait a few moments after turning on the computer before
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    as the age of the battery. What to do when the main battery runs low When the main battery runs low you can: ❖ Plug the computer into an external power source and recharge the main battery ❖ Place the computer into Hibernation mode and replace the main battery with a charged spare (not included
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    various ways in which you can conserve power and extend the operating time of your battery: ❖ Enable Sleep or Hibernation, which saves power when you turn off the computer and turn it back on again ❖ Use the Windows® power-saving option plans These power-saving options control the way in which the
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    92 Mobile Computing Monitoring main battery power Microsoft® has combined these options the desktop, click the battery ( ) icon in the notification area. 2 Click More power options. The Windows® Power Options window appears. (Sample Image) Windows® Power Options window 3 Select an appropriate
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    following steps. 5 Click Change plan settings to choose the plan you want to edit. This screen allows you to change basic settings. 6 Click Change advanced power settings to access settings for battery notification levels, internal storage drive power save time, etc. You can click the plus signs
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    computer or put it into Hibernation mode before changing the main battery. Removing the battery from the computer To remove the battery: 1 Save your work. 2 Turn off the computer, see "To Shut down your computer" on page 43. 3 Unplug and remove any cables connected to the computer, including the AC
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    Changing the main battery 6 Slide the battery release latch to release the battery. 7 Pull the discharged battery out of the computer. 95 (Sample Illustration) Removing the battery If the battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately
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    unlocked position and try again. Do not force the battery into position. (Sample Illustration) Inserting the battery 3 Slide the battery release lock to the locked position. (Sample Illustration) Locking the battery release lock 4 Turn the computer right side up. 5 Reconnect any cables that were
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    purchase through the Toshiba Web site at accessories.toshiba.com. ❖ A reverse polarity condition should be avoided with all batteries. The main battery is designed so that it cannot be installed in reverse polarity. ❖ Charge the battery only in the computer or in a battery charger designated as an
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    pack will allow better accuracy of the battery meter. To fully discharge your battery pack: ❖ Periodically, disconnect the computer from a power source and operate it on battery power until the battery pack fully discharges. ❖ If you have extra battery packs, rotate their use. ❖ If you will not
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    harm your computer. NOTE Before using your computer aboard an aircraft, make sure the Wireless antenna is OFF (Airplane mode is ON) if your computer has wireless LAN capability. NOTE To enable or disable wireless communication, use the F12 key. For more information see "TOSHIBA Function Keys" on
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    's Features In this chapter, you will explore some of the special features of your computer. Exploring the Start screen The Start screen is the launching pad for everything you can do in the Windows® operating system, providing new and easy ways to access everything from your favorite apps and
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    For detailed information on the new Windows 8 functionality, refer to the Windows® Help and Support. App tiles (Sample Image) Windows® Start screen Charms Use the Windows® Charms to start apps, find documents, set up system components, and perform most other computing tasks. By swiping in from the
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    illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change in the functionality of your system. Finding your way around the desktop Your computer's desktop includes several standard
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    Exploring Your Computer's Features Exploring the desktop 103 You may see various icons contents appears. Your desktop may contain other icons depending on your configuration. Refer to the Windows® online Help for more specific information on each icon and how to use it, or see "Help file" on page
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    Computer's Features Windows® Store Typical tasks in the notification area are Current time, Power usage mode, network connectivity status, and speaker volume. To activate a specific type of tile notification (shown on the Start screen tile) using glyphs to indicate the number of applications
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    , use the F12 key. For more information see "TOSHIBA Function Keys" on page 156. NOTE When Airplane mode is OFF, the wireless indicator light will be lit. For help with common Wi-Fi® networking problems, see "Wireless networking problems" on page 145. Connecting your computer to a network You
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    you want to use an external microphone, connect it to the computer. 2 From the Start screen begin typing Sound Recorder and click your selection, or if you move your pointer over the upper or lower right corner of the screen. When the Windows® Charms appear click the Search ( ) Charm and, in the
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    . Other types of speakers will be inadequate to produce sound from the computer. To play back sound files through external speakers or headphones: 1 Locate the headphone jack on the computer. 2 Using any necessary adapters, plug the cable from the headphones or external speakers into the headphone
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    reader please refer to your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the contacts (metal areas) are face down. 2 Push the media into the adapter until it locks in place. (Sample Illustration) Inserting memory media
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    not currently on the Desktop, choose the Desktop tile on the Start screen, otherwise skip to step 2. 2 Prepare the card for removal by the media can be removed now, the system displays Safe to Remove Hardware. If the computer has a spring-loaded adapter slot, see step 4; otherwise, skip to step 5.
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    Chapter 5 Utilities Your computer includes several utilities designed to help you to reconfigure your system Assist ❖ eco Utility® ❖ Supervisor password ❖ User password ❖ System Settings ❖ Sleep and Charge ❖ Function Key ❖ PC Diagnostic Tool Utility ❖ PC Health Monitor ❖ Recovery Media Creator 110
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    Utilities Desktop Assist 111 ❖ Service Station ❖ TOSHIBA Application Installer Desktop Assist The Desktop Assist provides quick access to computer functions and allows you to customize a range of computer settings. To access Desktop Assist from the Start screen begin typing Desktop Assist, or
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    112 Utilities Desktop Assist Media & Entertainment The feature available in this category is TOSHIBA Video Player. (Sample Image) Desktop Assist window - Media & Entertainment tab
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    Utilities Desktop Assist Tools & Utilities The features that may be available in this category are: ❖ eco Utility® ❖ Supervisor password ❖ System Settings ❖ Function Key ❖ User password 113 (Sample Image) Desktop Assist window - Tools & Utilities tab
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    Desktop Assist Support & Recovery The features that may be available in this category are: ❖ PC Diagnostic Tool Utility ❖ PC Health Monitor ❖ Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer ❖ User's Guide (Sample Image) Desktop Assist window - Support & Recovery tab
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    begin typing eco Utility, or while in the Desktop screen double-click the Desktop Assist icon. 2 Click Tools & Utilities. 3 Click eco Utility. The eco Utility® window appears. (Sample Image) eco Utility® window 4 To activate the eco power plan, select eco Mode on the left side. 5 Click the eco
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    a password, you must enter the password before you can work on your computer again. TOSHIBA supports different types of passwords on your computer: ❖ A supervisor password-Prohibits unauthorized users from accessing certain functions such as System Settings. This is useful if more than one person
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    Click OK Deleting a supervisor password To delete a supervisor password: 1 To access Supervisor Password from the Start screen begin typing Supervisor Password, or while in the Desktop screen double-click the Desktop Assist icon. 2 Click Tools & Utilities. 3 Click the Supervisor Password icon. A pop
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    not remember it. TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer. To register a password for the power-on password functions: 1 To access User Password from the Start screen begin typing User Password
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    General tab options The System Settings screen may have the following tabs: ❖ Boot-Allows you to change the sequence in which your computer searches the drives for the operating system ❖ Boot Speed-Reduces the time needed for the BIOS to initialize, using either the Fast or Normal settings. ❖ Panel
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    bus power (DC 5V) to the USB port even when the computer is in Sleep mode, Hibernation mode or shutdown state (powered off). This function can only be used for the port that supports the USB Sleep and Charge function (hereinafter called "compatible port"). Compatible ports are USB ports that have
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    the "USB Sleep and Charge function" to charge external devices will take longer than charging the devices with their own chargers. ❖ If an external device is connected to the compatible port when the AC adaptor is not connected to the computer, the battery of the computer will be depleted even when
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    charging will stop when 10% or less of the battery power remains. Power supply mode settings Your computer may provide two different charging modes, to support various types of USB devices. If your computer provides more than one charging mode, the charging mode you should select depends on the USB
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    Utilities Function Key Function Key Turns notifications for touch pad status ON/OFF. 123 (Sample Image) Function Key NOTE The Function option is disabled by default.
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    can help diagnose problems with devices in your computer. Refer to screen double-click the Desktop Assist icon. 2 Click Support & Recovery. 3 Click PC Diagnostic Tool. The PC Diagnostic Tool window appears. 4 Click the Diagnostic Tool tab. (Sample Image) PC Diagnostic Tool window 5 Select the device
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    number of power button and Fn key combination uses, and AC adaptor, battery, LCD, fan, HDD, sound volume, wireless communication switch, docking and USB information), date of initial system use, and also computer and device usage (e.g.: power settings, battery temperature and recharging, CPU, memory
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    detailed information on using the utility to create recovery media, see "Creating recovery media" on page 55. Service Station The Service Station helps you keep your new computer running at its best by notifying you when updated software, firmware, documentation or other information is available for
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    Installer 127 TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: 1 To access TOSHIBA Application Installer from the Start screen begin typing
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    problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems and Del simultaneously (once). The Windows® Security Menu appears. 2 Click the Task Manager
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    does not, power off your computer and then restart it. Problems when you turn on the computer These problems may occur when you turn on the power. The computer will not start. Make sure you attached the AC adaptor and power cord/cable properly or install a charged battery. Press and hold the power
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    normally. This can happen if the computer was put into Sleep mode and the battery has discharged. If you performed a shutdown before this message was displayed, an application or driver may have prevented Windows® from shutting down. Data stored in the computer's memory has been lost. Data stored
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    support.toshiba.com and see the Support Bulletin Step-Charging the computer's battery (click the Ask Iris® link and search for the support bulletin by name). 4 Connect the AC adaptor to a different power outlet, preferably in a different room. If the computer starts normally, there may be a problem
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    start properly twice, the Windows® Boot menu will launch. To enter the Boot menu manually: 1 Press Ctrl, Alt, and Del simultaneously (once). 2 Press the Power button in the lower right corner of your screen. 3 Click the Restart option from the menu. 4 Click Troubleshoot from the menu. You now have
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    Systems the majority of the options found on this menu were available by pressing the F8 key during the Windows® boot process: ❖ Enable low resolution video mode Restarts Windows® using your current video driver at low resolution. This allows you to reset your display settings in the event they have
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    134 If Something Goes Wrong The Windows® operating system is not working ❖ Enable Safe Mode Starts Windows® with a minimal set of drivers and services. If the computer starts and runs in Safe Mode, you will know the Operating System is most likely working properly and that you should look to third
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    you need help with and follow the on-screen instructions ❖ Click one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba support at support.toshiba.com. Fixing a problem with Device Manager Device Manager provides a way to check and
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    . This tab does not appear if the device is not using resources. ❖ The Driver tab, which displays the drivers being used by the device. This tab also provides options for updating the driver or rolling back the driver in case the new version is causing a problem. The tabs that appear in the dialog
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    and power cord/cable or from the system batteries (battery and real-time clock (RTC) battery). Power problems are interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the batteries. Here are some typical problems and how to solve them: The
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    and hardware options for your computer, and for other product information. For more information on maintaining battery power, see "Changing the main battery" on page 94. Keyboard problems NOTE To capture a print screen of the entire screen, press the Fn + PRTSC key. To capture only the active
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    may be defective or incompatible with the computer. Try using a different make of keyboard. Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Press any key to activate the screen. If you are using the built
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    resolutions of 800 x 600 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode. Small bright dots appear on your TFT display when you turn on your computer. Small bright dots may appear on your screen display when you turn on your
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    as sector errors. Sometimes a drive problem may cause one or more files to appear to have garbage in them. Typical problems are: You are having trouble accessing a drive, or one or 1 From the Start screen, type computer. 2 Click Computer from the list that appears. (Sample Image) Search results for
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    disk seems very slow. If you have been using your computer for a long time, your files may have become fragmented. Run Disk Defragmenter. To do this: 1 Move your pointer over the upper or lower right corner of the screen. When the Windows® Charms appear click the Search ( ) Charm, click Settings and
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    preventing it from ejecting. If you need to remove a disc and cannot turn on the computer (for example, if the battery is completely discharged), use a narrow object, such as a straightened paper clip, to press the manual eject button. This button is in the small hole next to the optical disc drive
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    you are using is compatible with your optical disc drive. For more information regarding supported optical media formats, refer to the complete detail specifications for your computer at support.toshiba.com. If the problem is with an optical data disc, refer to the software's documentation and check
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    need assistance or if you are not familiar with the terminology, please see Windows® Help and Support or contact your computer technician. ❖ If your computer is equipped with an internal Wi-Fi® adapter, verify that Airplane mode is OFF (the wireless indicator light will be lit). ❖ Verify that your
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    . SSIDs are case-sensitive. ❖ Check the Windows® Control Panel's Device Manager to verify that the Wi-Fi® adapter is recognized by the Windows® operating system, and that the driver is loaded. To access the Device Manager, from the Start screen begin typing Computer, or if you are in the Desktop
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    your drive to an authorized service provider to get it cleaned. 5 From the Start screen, type Computer. Click Computer from the list that appears. The optical disc drive should appear in the list. 6 See "Checking device properties" on page 135 for instructions on using Device Manager to view the
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    should not rely solely on this feature. Save your work! See "Computing tips" on page 73 for instructions. On a regular basis, back up the information stored on your internal storage drive. Use Windows® to back up files, or the entire computer, to an optical disc, or external hard disk. Here are some
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    experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer and its software work together. Get familiar with all the user's guides provided with your computer, as well as the manuals that come with the applications and devices you purchase
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    click Back to return to the previous step. 8 Close all programs and save all open files. 9 Click Finish, and then Yes to begin the system restore. Your Windows® operating system configuration will now be restored to the state it was in when the chosen restore point was created, and then the computer
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    the on-screen instructions to back up your files. For additional Help, while in the Windows® Desktop screen, press the F1 key to launch the Windows® Help and Support screen. Search for "back up files". General tips for installing hardware and software Here are a few tips to help ensure safe and easy
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    a new hardware item to the computer. If the device is connected first, it may be very difficult to complete the installation successfully. Always carefully follow the installation instructions that accompany the hardware or software. ❖ Restart the Windows® operating system. Always restart the
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    . For more information, see "Power supply mode settings" on page 122. ❖ If you are attempting to charge a device without an AC adaptor connected to the computer, the computer's battery power may be below the limit specified in the TOSHIBA Sleep utility or the battery may be depleted. Lower the limit
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    Other Toshiba Internet Web sites ❖ Review the troubleshooting information in your operating system documentation. ❖ If the problem occurs while you are running an application, consult the application's documentation for troubleshooting suggestions. Contact the software company's technical support
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    Via Paracelso 10 20041, Agrate Brianza Milano, Italy Latin America and Caribbean Toshiba America Information Systems, Inc. 9740 Irvine Boulevard. Irvine, California 92618 United States Spain Toshiba Information Systems (España) S.A. Parque Empresarial San Fernando Edificio Europa, 1a Planta Escalera
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    Appendix A TOSHIBA Function Keys TOSHIBA Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Help file ❖ Brightness control ❖ Output (Display switch) ❖ Touch pad
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    Help file TOSHIBA Function Keys Functions 157 This TOSHIBA Function key displays the help file. Display brightness This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the screen brightness.
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    158 TOSHIBA Function Keys Functions Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options. (Only the first option is available when you do not have an external monitor attached.) NOTE All modes are always displayed on the screen
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    start playing the disc, or pause it if currently playing. This TOSHIBA Function key allows you to skip to the following track on the disc. This TOSHIBA Function key decreases the volume of the sound coming from the computer. This TOSHIBA Function key increases the volume of the sound coming from the
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    mute is enabled, no sound will come from the speakers or headphones. Disabling or enabling wireless devices This TOSHIBA Function key enables/disables the Wi-Fi® antenna in your computer. The wireless modes are: ❖ Disables the wireless antenna (Airplane mode is ON). ❖ Enables the wireless antenna
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    TOSHIBA Function Keys Functions 161 Keyboard Function keys Fn+ This TOSHIBA Function key allows you to zoom out. Fn+ This TOSHIBA Function key allows you to zoom in. Zoom (Display resolution) Fn+ [Space bar] This TOSHIBA Function key switches screen resolution. Cycle through the screen
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    Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved United Kingdom BS approved Australia CSA
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    Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User's Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD
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    Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Instrument Digital Interface PC Personal Computer PCI Peripheral Component Interconnect PCMCIA Personal Computer Memory Card International Association RAM
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    angles than most passive-matrix displays. adapter-A device that provides a compatible connection between two units. For example, the computer's internal display adapter receives information from the software and translates it into images on the screen. An adapter can take a number of forms, from
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    connects the central processing unit (CPU) with other parts of the computer, such as the video adapter, disk drives, and ports. It is the pathway through which data flows from one device to another. See also bus speed, frontside bus. bus speed-The speed at which the central processing unit (CPU
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    icons that slide out from the right side of the screen and direct you to various Windows® functions. chip-A small piece of silicon containing computer logic and circuits for processing, memory, input/output, and/or control functions. Chips are mounted on printed circuit boards. click-To press
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    device driver-A program (called a "driver") that permits a computer to communicate with a device. dialog box-An on-screen window displayed by the operating system or a program giving a direction or requesting input from the user. Direct Current (DC)-The type of power usually supplied by batteries
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    of executable files usually end with a .bat or .exe extension. expansion device-A device that connects to a computer to expand its capabilities. Other names for an expansion device are port expander, port replicator, docking station, or network adapter. extension-See file extension. external
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    parts symbolized on screen by a computer's main memory. Also called "system bus." See also bus. Function key-(1) A feature in which certain keys in combination with the Fn key can set system options or control system parameters, such as the battery save mode. (2) A key or combination of keys device
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    a complete screen image. Compare non-interlaced. internal device-See device. Internet-The decentralized, world-wide network of computers that provides electronic mail, the World Wide Web, and other services. See also World Wide Web. K keyboard shortcut-A key or combination of keys that you
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    display, creating light and dark pixels. load-To move information from a storage device (such as a hard disk) into memory for processing. local area network-See computers. The MIDI standard provides a way of translating music into a form computers can use, and vice versa. motherboard-The computer
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    that controls how the computer works. Examples of operating systems are the Windows Vista®, Windows® 7, and Windows 8 operating systems. optical of computers. PC Cards provide functions such as modem, fax/modem, hard disk drive, network adapter, sound card, or SCSI adapter. peripheral-Any device,
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    you to move the pointer on the screen. port-A socket on the computer where you plug in a cable for connection to a network or a peripheral device. processor-See Central Processing Unit (CPU). program-A set of instructions that can be executed by a computer. The general classes of programs (also
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    in dots per inch (dpi). For a screen, it is expressed as the number of pixels available horizontally and vertically. restart-Synonymous with reboot. To reset the computer by reloading the operating system without turning the computer off. See also boot. RGB (Red, Green, Blue) monitor-A monitor
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    do not contain any internal moving parts, but have less storage capacity. See also Universal Serial Bus (USB). utility-A computer program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management. W Web-See World Wide
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    66 app, starting 77 App, starting from Start screen 77 apps starting from Start screen 77 audio features 106 B backing up files 74, 78 battery battery life 85 Call2Recycle™ 99 care 97, 98 changing 94 charge indicator light 40 charge time 86 charger 86 charging 41, 86 charging the real-time clock
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    restart 43 running on battery power 84 setting up 38 Sleep mode 44 computer lock 71 computer will not start troubleshooting 129 computing habits troubleshooting 148 computing tips 73 connecting AC adaptor 38 AC adaptor cord to (DC-IN) 40 computer to a network 105 external device 67 HDMI™-compatible
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    computer for the first time 42 installation memory module 45 installing a charged battery 95 battery 94 memory modules 45 internal storage drive recovery 54 K keyboard function keys 75 special Windows® keys 76 troubleshooting 138 using 74 keys function keys 75 L LEDs system indicator lights 89 AC
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    68 monitor problems troubleshooting 139 monitoring battery power 88 mouse properties 76 moving the computer 71 N network accessing 105 connecting your computer 105 networking wireless 105 notification area 103 notifications 104 O ON/OFF indicator light 89 online resources Toshiba 83 optical
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    printer troubleshooting 144 problem solving contacting Toshiba 154 Startup options 132 projector connecting 68 R real-time clock (RTC) battery 85 recording sounds 106 recovery creating recovery media 55 installing drivers and applications 63 internal storage drive 54 refresh your PC 58 reset your
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    155 Toshiba accessories memory 45 TOSHIBA Application Installer 127 TOSHIBA Function Keys functions 156 touch pad using 64 traveling tips 99 troubleshooting 139 AC power light is blinking 130 battery light is blinking 131 bookmarked site not found 134 checking device properties 135 computer will
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    and batteries 137 printer 144 restore points 149 screen does not look correct/ flickers 139 slow Internet connection 134 sound system 144 trouble running discs 144 trouble running programs 143 URL address not found 134 USB Sleep and Charge cannot use 153 USB Wakeup function does not work 153 Windows
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GMAD00329011
09/12
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com
. At this Web site, you will find answers for
many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
“If Something Goes Wrong” on
page 128
in this guide.
Satellite
®
/Satellite Pro
®
C800/L800/S800 Series
User’s Guide