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Toshiba Satellite C855 User Guide - Page 148

Sound system problems, Printer problems, No sound is coming from the computer's speakers.

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148 If Something Goes Wrong Sound system problems Never use a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. Some discs run correctly but others do not. Check that the type of disc you are using is compatible with your optical disc drive. For more information regarding supported optical media formats, refer to the complete detail specifications for your computer at support.toshiba.com. If the problem is with an optical data disc, refer to the software's documentation and check that the hardware configuration meets the program's needs. The disc will not come out of the drive when you click the eject button on the screen. Press the button on the optical disc drive itself. For additional information see "You press the disc eject button, but the drive tray does not slide out." on page 147. Sound system problems No sound is coming from the computer's speakers. Adjust the volume control. Try pressing Esc to see if volume mute is disabled. Check that the volume control on the computer is turned up. If you are using external headphones or speakers, check that they are securely connected to your computer. The computer emits a loud, high-pitched noise. This is feedback between the microphone and the speakers. It occurs in any sound system when input from a microphone is fed to the speakers and the speaker volume is too loud. Adjust the volume control. Printer problems This section lists some of the most common printer problems. The printer will not print. Check that the printer is connected to a working power outlet, turned on and ready (on line). Check that the printer has plenty of paper. Some printers will not start printing when there are just two or three sheets of paper left in the tray.

Section	Page
Satellite®/Satellite Pro® C800 Series User’s Guide	1
Contents	21
Introduction	27
This guide	29
Safety icons	30
Other icons used	30
Your computer’s features and specifications	31
Other documentation	31
Service options	31
Chapter 1: Getting Started	32
Selecting a place to work	32
Setting up a work environment	32
Keeping yourself comfortable	33
Computer user comfort recommendations	33
Good Working Posture	33
Using the notebook with an external keyboard, mouse or monitor	34
Typing style	35
Taking breaks and varying tasks	35
Mobile computing tips	36
Transporting the notebook	36
Seeking additional help	36
Check list	37
Precautions	37
Important information on your computer’s cooling fan	39
Setting up your computer	40
Connecting to a power source	40
Charging the main battery	43
Using the computer for the first time	43
Setting up your software	44
Registering your computer with Toshiba	44
Adding optional external devices	44
Adding memory (optional)	45
Installing a memory module	45
Removing a memory module	50
Checking total memory	53
Recovering the Internal Storage Drive	53
Recovering to out-of-box state (recommended recovery method)	55
Recovering of factory default software with user’s data	57
Recovering without changing the internal storage drive partitions	60
Recovering to a custom size partition	63
Creating recovery media	65
Restoring from recovery media	67
Erasing the Internal Storage Drive	69
Checking the internal storage drive operating status	71
Installing drivers and applications	71
Using the touch pad	72
Adjusting touch pad settings	75
Disabling or enabling the touch pad	75
Connecting an external device	76
Using external display devices	76
Selecting video cables	77
Connecting an HDMI™-compatible television or display device	77
Connecting an external monitor or projector	77
Directing the display output when you turn on the computer	77
Adjusting the quality of the external display	78
Customizing your computer’s settings	78
Caring for your computer	79
Cleaning the computer	79
Moving the computer	79
Using a computer lock	79
Chapter 2: Learning the Basics	81
Computing tips	81
Using the keyboard	82
Character keys	83
Function keys	83
Special Windows® keys	83
Starting a program	84
Starting a program using the Search programs and files field	84
Starting a program from the Start menu	85
Saving your work	85
Backing up your work	85
Restoring your work	86
Using the optical disc drive	86
Optical disc drive components	87
Media control buttons	88
Inserting an optical disc	88
Removing a disc with the computer on	89
Playing optical media	89
Recording optical media	90
Removing a disc with the computer off	91
Toshiba’s online resources	91
Chapter 3: Mobile Computing	92
Toshiba’s energy-saver design	92
Running the computer on battery power	92
Battery Notice	93
Power management	94
Charging the main battery	94
Charging the RTC battery	95
Monitoring main battery power	96
Determining remaining battery power	97
What to do when the main battery runs low	98
Setting battery notifications	98
Conserving battery power	99
Power Plans	100
Changing the main battery	101
Removing the battery from the computer	102
Inserting a charged battery	103
Taking care of your battery	104
Safety precautions	104
Maintaining your battery	105
Disposing of used batteries	105
Traveling tips	107
Chapter 4: Exploring Your Computer’s Features	108
Exploring the desktop	108
Finding your way around the desktop	109
Setting up for communications	111
Connecting your computer to a network	112
Exploring audio features	112
Recording sounds	112
Using external speakers or headphones	113
Using the Web Camera	113
Using the Memory card reader	114
Inserting memory media	114
Removing memory media	115
Chapter 5: Utilities	116
TOSHIBA Assist	117
Connect	118
Secure	119
Protect & Fix	120
Optimize	121
TOSHIBA Recovery Media Creator	122
TOSHIBA Application Installer	122
Setting passwords	123
Using a supervisor password	123
Using a user password	125
Deleting a user password	125
TOSHIBA Face Recognition Utility	126
TOSHIBA PC Diagnostic Tool Utility	127
Mouse Utility	128
TOSHIBA Hardware Setup	129
TOSHIBA Sleep Utility	130
Starting the TOSHIBA Sleep Utility	130
USB Sleep and Charge	130
Enabling/Disabling USB Sleep and Charge	132
Power supply mode settings	132
TOSHIBA Accessibility	133
TOSHIBA Service Station	134
Chapter 6: If Something Goes Wrong	135
Problems that are easy to fix	135
Problems when you turn on the computer	136
The Windows® operating system is not working	138
Using Startup options to fix problems	139
Internet problems	140
The Windows® operating system can help you	140
Fixing a problem with Device Manager	141
Checking device properties	141
Memory problems	142
Power and the batteries	142
Keyboard problems	144
Display problems	144
Disk or storage drive problems	146
Error-checking	146
Optical disc drive problems	147
Sound system problems	148
Printer problems	148
Wireless networking problems	149
DVD operating problems	151
Develop good computing habits	152
Data and system configuration backup in the Windows® operating system	153
If you need further assistance	157
Contacting Toshiba	158
Other Toshiba Internet Web sites	158
Toshiba’s worldwide offices	158
Appendix A: Hot Keys/TOSHIBA Cards	160
Hot Key Cards	160
Using the Hot Key Cards	161
Hot key functions	161
Volume Mute	162
Lock (Instant security)	162
Display brightness	162
Output (Display switch)	163
Disabling or enabling the touch pad	164
Keyboard hot key functions	165
Disabling or enabling wireless devices	166
Zoom (Display resolution)	167
Appendix B: Power Cord/Cable Connectors	168
Glossary	169