Toshiba Satellite C875 User Guide

Toshiba Satellite C875 Manual

Toshiba Satellite C875 manual content summary:

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    Satellite®/Satellite Pro® C800 Series User's Guide If you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates,
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    hands after handling. Model: Satellite®/Satellite Pro® C800 Series Recordable set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA
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    applications" means life support systems, medical persons or loss of life or catastrophic property damage. ACCORDINGLY, TOSHIBA, ITS AFFILIATES AND B digital device, pursuant to Part 15 of the FCC rules. These limits and used in accordance with the instructions, it may cause harmful interference
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    Part 15 of the FCC Rules. Operation is subject to the following two conditions: ❖ This device may not cause harmful interference. ❖ This device must accept any interference received, including interference that may cause undesired operation. Contact Toshiba's Support Web site at support.toshiba.com
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    uninterrupted service. If Problems Arise trouble is experienced with this equipment, for repair or standard limited warranty information, please contact Toshiba Corporation, Toshiba America Information Systems, Inc. or an authorized representative of Toshiba instructions installed on this computer.
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    your telephone company or a qualified installer. Instructions for IC CS-03 Certified Equipment 1 above conditions may not prevent degradation of service in some situations. Repairs to certified equipment electrician, as appropriate. 2 The user manual of analog equipment must contain the equipment's
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    connection. If you should experience any such problem, immediately turn off your Bluetooth or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/bluetooth.htm in Europe or support.toshiba.com in the United States for more
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    of scientists who continually review and interpret the extensive where the risk of interference to other devices or services is perceived or identified as harmful. If you TOSHIBA Wireless LAN Mini PCI Card must be installed and used in strict accordance with the manufacturer's instructions
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    to licensing. Pour empecher que cet appareil cause du brouillage au service faisant l'objet d'une licence, il doit etre utilize a l' used indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High power radars are
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    (Cd) will appear below the crossed out wheeled bin symbol on the battery. Pb, Hg, Cd In the European Union, these symbols indicate that Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life
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    RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations.
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    of this equipment is less than 10m. 4 This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday - Friday: 10:00 - 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850 Fax: 03-3457-4868 Device Authorization This device obtains the Technical Regulation
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    13 The name of the radio equipment: refer to the equipment label provided on the computer Approved by both the JAPAN APPROVALS INSTITUTE FOR TELECOMMUNICATIONS EQUIPMENT and the TELECOM ENGINEERING CENTER The following restrictions apply: ❖ Do not disassemble or modify the device. ❖ Do not install
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    operating the Wireless LAN at that location and consult the local technical support staff responsible for the wireless network. ❖ The 5 GHz Turbo mode operation in the 5 GHz bands. This device will operate under the control of the Access Point in order to avoid operating on a channel occupied
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    . If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more
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    safety standards and recommendations, TOSHIBA believes Bluetooth wireless technology committees of scientists who continually review and interpret the extensive research environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain
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    machinery. Optical Disc Drive Safety Instructions This appliance contains a laser system To use this model properly, read the User's Guide carefully and keep it for your future reference. Never in serious injury. Always contact an authorized Toshiba service provider, if any repair or adjustment is
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    Toshiba America Information Systems, Inc. All rights reserved. Export Administration Regulation This document contains technical data that may be controlled OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL,
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    19 Trademarks Satellite and Satellite Pro are registered trademarks of Toshiba. Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Bluetooth word mark and
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    with recycling regulations in each state, country, and territory, Toshiba wants to make it easy for customers to recycle products at the end of the life cycle. To learn more about Toshiba's sustainability commitment, visit us.toshiba.com/green. Reuse, Donation, Recycling Functional computers can be
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    Contents Introduction 27 This guide 29 Safety icons 30 Other icons used 30 Your computer's features and specifications ....31 Other documentation 31 Service options 31 Chapter 1: Getting Started 32 Selecting a place to work 32 Setting up a work environment 32 Keeping yourself comfortable
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    Charging the main battery 43 Using the computer for the first time 43 Setting up your software 44 Registering your computer with Toshiba 44 Adding Drive 69 Checking the internal storage drive operating status 71 Installing drivers and applications 71 Using the touch pad 72 Adjusting touch
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    your work 85 Backing up your work 85 Restoring your work 86 Using the optical disc drive 86 Optical disc drive components 87 Media control buttons 88 Inserting an optical disc 88 Removing a disc with the computer on 89 Playing optical media 89 Recording optical media 90 Removing a disc
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    Chapter 3: Mobile Computing 92 Toshiba's energy-saver design 92 Running the computer on battery power 92 Battery Notice 93 Power management 94 Charging the main battery 94 Charging the RTC battery 95 Monitoring main battery power 96 Determining remaining battery power 97 What to do
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    Enabling/Disabling USB Sleep and Charge......132 Power supply mode settings 132 TOSHIBA Accessibility 133 TOSHIBA Service Station 134 Chapter 6: If Something Goes Wrong 135 Problems that are easy to fix 135 Problems when you turn on the computer............136 The Windows® operating system is
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    Power and the batteries 142 Keyboard problems 144 Display problems 144 Disk or storage drive problems 146 Error-checking 146 Optical disc drive problems 147 Sound system problems 148 Printer problems 148 Wireless networking problems 149 DVD operating problems 151 Develop good computing
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    and optimum system performance for both AC power and battery modes. To conserve energy, your computer is set low-power Sleep mode which shuts down the system after 15 minutes of inactivity in AC power mode. We recommend the Toshiba User's Guide for more information on using power management settings
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    which restricts use of lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers' commitment from its retail version (if available), and may not include user manuals or all program functionality.
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    product information about your computer, or to stay current with the various computer software or hardware options, visit Toshiba's Web site at support.toshiba.com. This guide This guide introduces the computer's features as well as some basic procedures needed to perform tasks in Windows® 7. You
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    Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided,
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    this guide. service upgrade terms and conditions are available at warranty.toshiba.com. To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem
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    information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or damage the computer. Selecting
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    recommendations Good Working Posture ❖ Adjust your chair height: your feet should be flat on the floor and the bottom of your thighs should be evenly supported by the seat. If your feet cannot reach the floor, use a foot rest. Avoid pressure points behind the knee or under the thigh. ❖ The space
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    close to your elbow level. ❖ The mouse should be next to the keyboard to avoid a reach. If you have to reach, the arm should be supported in the forearm area by the desk surface or the chair arm
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    Getting Started 35 Selecting a place to work ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is comfortable for you to use. ❖ Don't rest your wrists on the edge of the keyboard or on the work surface when typing. ❖ The
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    the excess loads on your body. ❖ Be creative, when in a hotel room, use a rolled up blanket or pillows to provide back support, or to provide arm support. To position the computer at a good height, remember to operate the computer on a hard flat stable surface. Using your computer on a carpet
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    your shoulders relaxed when using a mouse or other optional pointing device? ❏ Are your hands and wrists aligned in a comfortable, straight posture? ❏ Are your arms supported in the forearm area (not at the wrist)? ❏ Do you hold the mouse or trackball with a loose, relaxed hand? ❏ Do you use a light
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    socket and computer. 3. Remove the battery pack. Failure to follow these instructions could result in serious injury or permanent damage to the computer. Do not turn on the power again until you have taken the computer to an authorized service
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    Getting Started 39 Selecting a place to work ❖ Keep the computer and disks away from objects that generate strong magnetic fields, such as large stereo speakers. Information on some disks is stored magnetically. Placing a magnet too close to a disk can erase important files. Handle discs
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    adaptor to connect the computer to a live electrical outlet, or to charge the computer's battery. Never pull on a power cord/cable to remove a plug from a socket. Always grasp the plug directly. Failure to follow this instruction may damage the cord/cable, and/or result in a fire or electric shock
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    other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury. TOSHIBA assumes no liability for any damage caused by use of an incompatible adaptor. AC adaptor Power cord/cable AC adaptor cord (Sample Illustration
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    with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The computer's main battery light gives you an indication of the main battery's current charge: ❖ Glows amber while the main battery is being charged (AC adaptor connected
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    first time, avoid leaving the computer plugged in and turned off for more than a few hours at a time. Continuing to charge a fully charged battery can damage the battery. Using the computer for the first time The computer is now ready for you to turn it on and begin using it. NOTE When
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    first time you turn on your computer, the Setup Wizard guides you through steps to set up your software. Follow the on-screen instructions. Registering your computer with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special
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    to increase the computer's memory if you use complex software or process large amounts of data. NOTE Before adding external devices or memory, Toshiba recommends setting up your software. See "Setting up your software" on page 44. Installing a memory module Memory modules can be installed in the
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    the top cover of the computer, and then place the computer upside down on the cloth. 5 Remove the main battery. For information on removing the main battery, see "Removing the battery from the computer" on page 102. NOTE To locate your memory module slot cover please refer to your Quick Start
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    built up. Avoid touching the connector on the memory module or on the computer. Grease or dust on the connector may cause memory access problems. 9 Carefully remove the new memory module from its antistatic packaging, without touching its connector. 10 Locate an empty memory module slot on the
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    48 Getting Started Adding memory (optional) NOTE For this model, Slot A is the bottom slot. Slot B is the top slot. If only one memory module is to be installed, it must be installed in Slot A. 11 Pick up the memory module by its sides, avoiding any contact with its connector. Position the
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    be installed in Slot A. 14 Replace the memory module slot cover and secure it using the screws. 15 Re-insert the main battery. For more information on inserting the main battery, see "Inserting a charged battery" on page 103. 16 Turn the computer right side up. Make sure to remove the soft cloth
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    50 Getting Started Adding memory (optional) Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode). In this condition,
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    could be a sign that you may need to scan your internal storage drive for errors or defragment the drive. If so, consult Windows® Help and Support. 2 Pull the latches away from the memory module. The memory module pops up slightly. NOTE If your system has the memory modules stacked on top
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    the memory module 4 Replace the memory module slot cover and secure it using the screws. 5 Re-insert the main battery. For more information on inserting the main battery, see "Inserting a charged battery" on page 103. 6 Turn the computer right side up. Make sure to remove the soft cloth from the
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    When you add or remove a memory module, you can check that the computer has recognized the change. To do this: ❖ Click the Start button, Control Panel, System and Security, and then System. The System window appears. Installed memory (RAM) is displayed below the System heading. If the computer does
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    to an external power source via the AC adaptor. ❖ The Toshiba Recovery Wizard also provides the option of erasing your internal storage you restore your system, only the operating system files, applications, and drivers originally shipped with the computer are restored. Any files that you created
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    on your computer's internal storage drive: 1 Make sure the computer is turned off. 2 While powering on your computer, press the F12 key when the initial TOSHIBA screen displays. The Boot menu appears. 3 Using the arrow keys to scroll down, select the HDD Recovery option, and then press the ENTER key
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    when the recovery is executed all data will be deleted and rewritten. Click Yes to continue. (Sample Image) Warning screen 6 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next. (Sample Image) Selecting
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    Default Software with user's data" recovers your internal storage drive to factory default state and attempts to save C:\Users data to C:\Backup. Toshiba does not guarantee successful data back-up. Please make a complete back up of your data to external media before executing the recovery. For
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    the data into your personal folders. 1 Make sure the computer is turned off. 2 While powering on your computer, press the F12 key when the initial TOSHIBA screen displays. The Boot menu appears. 3 Using the arrow keys to scroll down, select the HDD Recovery option, and then press the ENTER key
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    Software with user's data, and then click Next. (Sample Image) Selecting a process screen 7 A warning screen appears, stating the Toshiba Recovery Wizard will "attempt" to save all data. There is a risk that the Toshiba Recovery Wizard may not be able to save all data during the recovery process
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    60 Getting Started Recovering the Internal Storage Drive 9 When the recovery process is complete, the "Recovery of Factory Default Software" screen appears, indicating that the recovery process is complete. Click Finish to restart the computer. (Sample Image) Recovery of Factory Default Software
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    on your computer's internal storage drive: 1 Make sure the computer is turned off. 2 While powering on your computer, press the F12 key when the initial TOSHIBA screen displays. The Boot menu appears. 3 Using the arrow keys to scroll down, select the HDD Recovery option, and then press the ENTER key
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    62 Getting Started Recovering the Internal Storage Drive 6 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next. (Sample Image) Selecting a Process screen 7 The
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    on your computer's internal storage drive: 1 Make sure the computer is turned off. 2 While powering on your computer, press the F12 key when the initial TOSHIBA screen displays. The Boot menu appears. 3 Using the arrow keys to scroll down, select the HDD Recovery option, and then press the ENTER key
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    when the recovery is executed all data will be deleted and rewritten. Click Yes to continue. (Sample Image) Warning screen 6 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next. (Sample Image) Selecting
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    Getting Started 65 Recovering the Internal Storage Drive 7 The Recovery of Factory Default Software screen appears. Select Recover to a custom size partition. (Sample Image) Recovery of Factory Default Software screen 8 Use the on-screen arrow buttons in The size of drive C: field to set the
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    recovery media, only the operating system files, applications, and drivers originally shipped with the computer are backed up to the appears above, click on your selection. The TOSHIBA Recovery Media Creator dialog box displays. (Sample Image) TOSHIBA Recovery Media Creator dialog box 2 Select DVD
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    drive, connect a USB flash drive of the required minimum capacity (as specified in the TOSHIBA Recovery Media Creator utility) to your computer. All information stored on your DVDs or USB from your recovery media. For instructions on creating recovery media, see "Creating recovery media" on page 65.
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    your system, only the operating system files, applications, and drivers originally shipped with the computer are restored. Any files that USB flash drive to your computer. 3 Turn on your computer. When the initial TOSHIBA screen displays, press the F12 key on your keyboard. The Boot menu displays.
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    deletes all other partitions from the drive. 8 Follow the on-screen instructions to complete the recovery process. When the process is complete, a While powering on your computer, press the F12 key when the initial TOSHIBA screen displays. The Boot menu appears. Using the arrow keys to scroll
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    files to your computer, and then power on the computer. When the initial TOSHIBA screen displays, press F12. Using the arrow keys, select the DVD or which type of media you are using, and then press the Enter key. Select Toshiba Recovery Wizard, and then click Next. 2 Select Erase the hard disk and
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    Management. In the list that appears above, click on your selection. 2 Select Manage. 3 Click Disk Management. Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall
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    view ❖ Zoom out to see more information at once Touch pad Primary control button Secondary control button (Sample Illustration) The touch pad and associated control buttons ❖ Refer to the table below for specific instructions on performing each operation. NOTE The pointer is the icon (usually
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    button. This feature varies by program. Check your program documentation for specific instructions on right-clicking. (Sample Illustration) Click the secondary (right-hand) control button Scroll vertically Slide your finger along the right edge of the touch pad in the direction you want to
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    lift your finger off of the touch pad. Zoom in/out To enable circular scrolling, click on the Mouse icon in the Optimize tab of Toshiba Assist. Click the Device Settings tab and then (Sample Illustration) click on Settings. Double-click on Scrolling Circular scrolling and then double-click on
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    click buttons, and activate other user interface elements. For help with these problems, try one or more of the following: ❖ Try adjusting your typing the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touch
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    76 Getting Started Using external display devices Connecting an external device NOTE Depending on your system, some models may include USB 3.0 port(s). To distinguish these ports, please look for the blue inset within the USB 3.0 port (if available). You can easily attach an external device
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    the side of your computer, and then connect the other end of the cable to your television or display device. Refer to the manual that came with the television or display device for more information. Your computer will automatically detect the external display device. Connecting an external monitor
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    There are several ways in which you can customize your computer to suit your particular requirements. Refer to your operating system documentation or Help and Support for details. You may also wish to customize your power usage settings. For more information, see "Power Plans" on page 100. There are
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    your computer. For information about taking care of your computer's battery, see "Taking care of your battery" on page 104. NOTE Please handle your computer carefully to avoid more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable
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    80 Getting Started Caring for your computer To secure the computer: 1 Wrap the cable through or around some part of a heavy object. Make sure there is no way for a potential thief to slip the cable off the object. 2 Pass the locking end through the loop. 3 Insert the cable's locking end into the
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    save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, or your battery runs out of charge while you are working, you will lose all work since you last saved. See "Saving your work" on page 85 for
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    operating system shut down normally, details such as new icon positions may be lost. Using the keyboard Your computer's keyboard contains character keys, control keys, function keys, and special Windows® keys, providing all the functionality of a full-size keyboard. (Sample Illustration) Keyboard
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    Learning the Basics 83 Using the keyboard Character keys Typing with the character keys is very much like typing on a typewriter, except that: ❖ The space bar creates a space character instead of just passing over an area of the page. ❖ The lowercase letter l (el) and the number 1 are not
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    84 Learning the Basics Starting a program Starting a program The easiest way to start a program is to double-click the name of the file that contains the information you want to work on. To find the file, use the Start menu or Windows® Explorer. If you prefer to open the program first, you have
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    Learning the Basics 85 Saving your work Starting a program from the Start menu When you install a program, the operating system usually puts an icon in the All Programs menu. To start a program that has an icon in the All Programs menu, follow these steps, which use the Windows® WordPad program
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    storage is a popular medium for software, music, and video. Digital versatile discs (DVDs) provide a significant increase in data storage and support features that were not available on previous video platforms. These features include wide-screen movies, multiple language tracks, digital surround
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    disc drive is located on the side of the computer. Your optical disc drive may look like this: Drive in-use indicator light Eject button Manual eject hole (Sample Illustration) Optical disc drive Drive in-use indicator light-Indicates when the drive is in use. Eject button-Press to release the
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    88 Learning the Basics Using the optical disc drive Never use a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. Media control buttons The media control buttons located above the keyboard allow you mute the sound and play audio CDs or DVD
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    the disc incorrectly, it may jam the drive. If this happens, contact Toshiba support for assistance. 7 Push the disc tray in by pressing gently on Run feature does not automatically start your disc, try launching the optical disc manually. To do this, follow these steps: 1 Click the Start button,
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    For more information regarding supported optical media formats please refer to your computer's detailed specifications at support.toshiba.com. NOTE Due other computers or optical media players. These problems are not due to any defect in your Toshiba computer or optical disc drive. Please refer to
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    a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. 2 Pull the tray out until it is fully open, remove the disc, and place it in its protective cover. 3 Gently press the tray in to close it. Toshiba's online resources Toshiba maintains a number of
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    efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to while traveling. Running the computer on battery power The computer contains a removable Lithium-Ion (Li-Ion) battery that provides power when you are
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    utilized, as well as the natural performance variations produced by the design of individual components. The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system
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    familiar with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba's Customer Support Center. Charging the main battery The battery needs to be charged before you can use it to power the computer. To charge the main
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    For more information, see "Backing up your work" on page 85 Charging the RTC battery Your computer has an internal real-time clock (RTC) battery. The RTC battery powers the System Time Clock and BIOS memory used to store your computer's configuration settings. When fully charged, it maintains this
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    charged (AC adaptor connected) ❖ Glows white when the main battery is fully charged ❖ Is unlit when the battery has discharged, the battery is not charging, or the AC adaptor is not plugged into the computer or AC outlet NOTE Battery life and charge time may vary, depending upon power management
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    the Windows® operating system Sleep command). System indicator lights AC power light/Battery light ON/OFF light Wireless indicator light (Sample Illustration) Power and battery light locations Determining remaining battery power NOTE Wait a few moments after turning on the computer before
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    you do not manage to do any of these things before the main battery completely runs out of power, the computer automatically enters Hibernation mode and turns files to the internal storage drive before shutting down. Setting battery notifications You can set two notifications. Each notification can
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    window appears. 3 Click Change advanced power settings. The Advanced settings tab of the Power Options window appears. 4 Double-click Battery to display the battery options. (Sample Image) Advanced settings tab of Power Options screen 5 Configure the alarm settings to suit your needs. Conserving
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    can conserve power and extend the operating time of your battery: ❖ Enable Sleep or Hibernation, which saves power when you turn off the computer and turn it back on again ❖ Use the Windows® power-saving option plans These power-saving options control the way in which the computer is configured. By
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    to choose the plan you want to edit. This screen allows you to change basic settings. 5 Click Change advanced power settings to access settings for battery notification levels, internal storage drive power save time, etc. You can click on the plus signs to expand each item and to see what settings
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    and turn the computer upside down. 5 Slide the battery release lock to the unlocked position. (Sample Illustration) Unlocking the battery release lock 6 Slide the battery release latch to release the battery. 7 Pull the discharged battery out of the computer. (Sample Illustration) Removing the
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    is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately. Always dispose of used battery packs in compliance with all applicable laws and regulations. Put insulating tape, such as cellophane tape, on the electrode during transportation to avoid a possible
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    from the computer" on page 102. 6 Restart the computer. Taking care of your battery The following sections offer tips on how to take care of your battery and prolong its life. Safety precautions ❖ If the battery pack produces an odor, overheats or changes color or shape while it is being used
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    Mobile Computing Disposing of used batteries 105 ❖ To replace the main battery, use an identical battery that you can purchase through the Toshiba Web site at accessories.toshiba.com. ❖ A reverse polarity condition should be avoided with all batteries. The main battery is designed so that it
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    Always use the battery pack supplied as an accessory or an equivalent battery pack specified in the User's Manual. Other battery packs have different regarding where to recycle old batteries or how to dispose of them properly. In addition, Toshiba's recycling initiatives include recycling programs
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    cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba's Web site at accessories.toshiba.com. TECHNICAL NOTE: When traveling by air, you may be required to
  • Toshiba Satellite C875 | User Guide - Page 108
    features to start programs, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change in
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    Exploring Your Computer's Features Exploring the desktop 109 Finding your way around the desktop Your computer's desktop includes several standard features: icons, Start button, taskbar, notification area, and background pattern. Icons Start button Taskbar Notification area (Sample Image)
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    to: ❖ Start programs ❖ Open documents ❖ Adjust system settings ❖ Find files ❖ Access Windows® Help and Support ❖ Suspend system activity and shut down the computer NOTE Whenever a procedure in this User's Guide instructs you to click the Start button, it means that you should click the Start
  • Toshiba Satellite C875 | User Guide - Page 111
    Wireless connectivity and some features may require you to purchase additional software, external hardware or services. Availability of public wireless LAN access points may be limited. Your system comes with a , use the Hot Key F12. For more information see "Hot Keys/TOSHIBA Cards" on page 160.
  • Toshiba Satellite C875 | User Guide - Page 112
    NOTE When the Wireless antenna is ON, the wireless indicator light will be lit. For help with common Wi-Fi® networking problems, see "Wireless networking problems" on page 149. Connecting your computer to a network You can connect your computer to a network to increase its capabilities and
  • Toshiba Satellite C875 | User Guide - Page 113
    jack requires a 16-ohm stereo mini connector. To adjust the volume: ❖ For external speakers, use the volume controls on each speaker. ❖ For headphones, use the computer's volume control. Using the Web Camera (Available on certain models.) Your computer may come with a built-in Web Camera. With
  • Toshiba Satellite C875 | User Guide - Page 114
    SD™ Card, an SD™ adapter is required. The Memory card reader may also support other types of media. NOTE Do not use the Copy Disk function for this type refer to your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the
  • Toshiba Satellite C875 | User Guide - Page 115
    Exploring Your Computer's Features Using the Memory card reader 115 2 Push the media into the adapter until it locks in place. (Sample Illustration) Inserting memory media When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which
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    utility is available on your system. ❖ TOSHIBA Assist ❖ TOSHIBA Recovery Media Creator ❖ TOSHIBA Application Installer ❖ Supervisor password ❖ User password ❖ TOSHIBA Face Recognition Utility ❖ TOSHIBA PC Diagnostic Tool Utility ❖ Mouse Utility ❖ TOSHIBA Hardware Setup ❖ TOSHIBA Sleep Utility 116
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    TOSHIBA Assist 117 ❖ TOSHIBA Accessibility ❖ TOSHIBA Service Station TOSHIBA Assist The TOSHIBA Assist provides quick access to computer functions and allows you to customize a range of computer settings. To access TOSHIBA Assist, click the Start button and, in the Search field, type TOSHIBA
  • Toshiba Satellite C875 | User Guide - Page 118
    118 Utilities TOSHIBA Assist Connect The feature available in this category is Bluetooth® Settings. (Sample Image) TOSHIBA Assist window - Connect tab
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    Utilities TOSHIBA Assist Secure The features available in this category are: ❖ Supervisor password ❖ User password 119 (Sample Image) TOSHIBA Assist window - Secure tab
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    120 Utilities TOSHIBA Assist Protect & Fix The feature available in this category is TOSHIBA PC Diagnostic Tool Utility. (Sample Image) TOSHIBA Assist window - Protect & Fix tab
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    Utilities TOSHIBA Assist Optimize The features available in this category are: ❖ Mouse Utility ❖ TOSHIBA Hardware Setup (Hardware Settings) ❖ TOSHIBA Accessibility ❖ TOSHIBA Face Recognition Utility ❖ TOSHIBA Sleep Utility 121 (Sample Image) TOSHIBA Assist window - Optimize tab
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    recovery media, see "Creating recovery media" on page 65. TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: 1 Click the Start button and, in the
  • Toshiba Satellite C875 | User Guide - Page 123
    additional protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports several types of passwords on your computer: ❖ An instant password-Secures your open programs and files when leaving the computer temporarily. NOTE
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    Assist window appears. 2 On the left side, click the Secure tab. 3 Click the Supervisor Password icon. The Supervisor Password tab of the TOSHIBA Password Utility window appears. (Sample Image) Supervisor Password tab 4 Click Registered. 5 Enter your password, and then enter it again to verify
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    the process. Using a user password A user password provides power-on password protection. Setting a user password If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it
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    Face Recognition Utility 4 Click Not Registered. 5 Follow the on-screen instructions to remove the user password. TOSHIBA Face Recognition Utility Your computer may come with the TOSHIBA Face Recognition utility. This utility provides another way to log on to your computer. NOTE For high security
  • Toshiba Satellite C875 | User Guide - Page 127
    PC Diagnostic Tool utility may show tests for features you do not have. This is normal and does not indicate a problem. To use the TOSHIBA PC Diagnostic Tool utility: 1 Click the Start button and, in the Search field, type PC Diagnostic Tool. In the list that appears above, click on
  • Toshiba Satellite C875 | User Guide - Page 128
    Search field, type Mouse. In the list that appears above, click on your selection. Or click the Mouse icon in the Optimize tab of TOSHIBA Assist. The Mouse Properties screen appears. You may change some of the settings in the following categories: ❖ Buttons ❖ Pointers ❖ Pointer Options You may see
  • Toshiba Satellite C875 | User Guide - Page 129
    HWSetup screen - General tab options The TOSHIBA HWSetup screen may have the following tabs: ❖ Boot Setting-Allows you to change the sequence in which your computer searches the drives for the operating system ❖ Boot Speed-Reduces the time needed for the BIOS to initialize, using either the Fast or
  • Toshiba Satellite C875 | User Guide - Page 130
    computer" on page 77. ❖ General-Allows you to view the current BIOS version or change certain settings back to their default values ❖ Keyboard- the USB port that supports the "USB Sleep and Charge function." It also displays the remaining battery capacity. Starting the TOSHIBA Sleep Utility Click
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    TOSHIBA Sleep Utility 131 are compliant with the USB specification. In those cases, power on the computer to charge the device. NOTE ❖ When "USB Sleep and Charge function" is set to Enabled, USB bus adaptor is not connected to the computer, the battery of the computer will be depleted even when
  • Toshiba Satellite C875 | User Guide - Page 132
    limit of remaining battery life" heading) to specify when charging should stop. For example, if you set the slider to 10%, charging will stop when 10% or less of the battery power remains. Power supply mode settings Your computer may provide two different charging modes, to support various types of
  • Toshiba Satellite C875 | User Guide - Page 133
    , disable USB Sleep and Charge in the utility and turn the computer on to charge the device, or use a different charging device. TOSHIBA Accessibility The TOSHIBA Accessibility utility allows you to use the Fn key to create a hot key combination with one of the function keys without pressing the
  • Toshiba Satellite C875 | User Guide - Page 134
    keep your new computer running at its best by notifying you when updated software, firmware, documentation or other information is available for your computer. The TOSHIBA Service Station will alert you when updates are available, and you can then choose to install the updates if you wish.
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    This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program stops responding
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    problems may occur when you turn on the power. The computer will not start. Make sure you attached the AC adaptor and power cord/cable properly or install a charged battery this happens turning the power on returns you to the problem instead of restarting the system. To clear the condition, press
  • Toshiba Satellite C875 | User Guide - Page 137
    select Start Windows normally. This can happen if the computer was put into Sleep mode and the battery has discharged. If you performed a shutdown before this message was displayed, a program or driver may have prevented Windows® from shutting down. Data stored in the computer's memory has been lost
  • Toshiba Satellite C875 | User Guide - Page 138
    support.toshiba.com and see the Support Bulletin Step-Charging the computer's battery (click the Ask Iris® link and search for the support bulletin by name). 4 Connect the AC adaptor to a different power outlet, preferably in a different room. If the computer starts normally, there may be a problem
  • Toshiba Satellite C875 | User Guide - Page 139
    to change your system's configuration or verify the startup procedure to fix the problem. To do this, use the options in the Startup menu. To open advanced) ❖ Directory Services Restore Mode ❖ Debugging Mode ❖ Disable automatic restart on system failure ❖ Disable Driver Signature Enforcement ❖
  • Toshiba Satellite C875 | User Guide - Page 140
    system can help you If the operating system has started properly but you still have a problem using your computer, the online Help can assist you in troubleshooting the problem. To access the Windows® operating system Help and Support: 1 Click the Start button and, in the Search field, type Help and
  • Toshiba Satellite C875 | User Guide - Page 141
    a device. Properties include the name of the manufacturer, the type of device, the drivers installed, and the system resources assigned to the device. To check a device's properties: 1 Click the Start button, Control Panel, System and Security, and then under System, click Device Manager. 2 To view
  • Toshiba Satellite C875 | User Guide - Page 142
    module, following the instructions in "Removing a memory module" on page 50. 3 Reinstall the memory module, following the instructions in "Installing a cord/cable will neither power the computer nor recharge the batteries. Here are some typical problems and how to solve them: The AC power light
  • Toshiba Satellite C875 | User Guide - Page 143
    the battery light does not glow after 20 minutes, the battery may have reached the end of its useful life. Try replacing it. The battery batteries. To purchase a new battery pack, see your accessories information included with your computer, or visit the Toshiba Web site at accessories.toshiba
  • Toshiba Satellite C875 | User Guide - Page 144
    problems Keyboard problems You have connected an external keyboard and the operating system displays one or more keyboard error messages. You may need to update your keyboard driver attached. ❖ Try adjusting the contrast and brightness controls on the external monitor. ❖ Press F4 to make sure
  • Toshiba Satellite C875 | User Guide - Page 145
    problems 145 The screen does not look correct. You can change the display settings by clicking a blank area of the desktop with the secondary control 600 or higher. Devices that do not support this resolution will only work in Internal/External operated on battery power, the screen will dim and you
  • Toshiba Satellite C875 | User Guide - Page 146
    usually show up as an inability to access the drive or as sector errors. Sometimes a drive problem may cause one or more files to appear to have garbage in them. Typical problems are: You are having trouble accessing a drive, or one or more files appear to be missing. Make sure you are identifying
  • Toshiba Satellite C875 | User Guide - Page 147
    check that the hardware configuration meets its needs. Optical disc drive problems You cannot access a disc in the drive. If the optical (for example, if the battery is completely discharged), use a narrow object, such as a straightened paper clip, to press the manual eject button. This button is
  • Toshiba Satellite C875 | User Guide - Page 148
    regarding supported optical media formats, refer to the complete detail specifications for your computer at support.toshiba.com. If the problem is too loud. Adjust the volume control. Printer problems This section lists some of the most common printer problems. The printer will not print. Check
  • Toshiba Satellite C875 | User Guide - Page 149
    test to check for any problem with the printer itself. Make sure you installed the proper printer drivers as shown in the instructions that came with the . Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems, specifically wireless
  • Toshiba Satellite C875 | User Guide - Page 150
    Windows® operating system, and that the driver is loaded. To access the Device Manager, the Start button, Control Panel, System and Security, and support technician at a later time. NOTE To enable or disable wireless communication, use the Hot Key F12. For more information see "Hot Keys/TOSHIBA
  • Toshiba Satellite C875 | User Guide - Page 151
    can also cause audio problems. If you have tried several discs and all fail, consider sending your drive to an authorized service provider to get it cleaned on page 141 for instructions on using Device Manager to view the optical disc drive properties. 7 Check the Toshiba Web site for new
  • Toshiba Satellite C875 | User Guide - Page 152
    programs build in an automatic backup, but you should not rely solely on this feature. Save your work! See "Computing tips" on page 81 for instructions. On a regular basis, back up the information stored on your internal storage drive. Use Windows® to back up files, or the entire computer, to an
  • Toshiba Satellite C875 | User Guide - Page 153
    problem with the computer. Your ability to solve problems will improve as you learn about how the computer and its software work together. Get familiar with all the user's guides provided with your computer, as well as the manuals : 1 Click the Start button, Control Panel, System and Security, and
  • Toshiba Satellite C875 | User Guide - Page 154
    ® operating system The most valuable component of your computer system is the data you create and store on its internal storage drive. Since problems with either hardware or software can make the data inaccessible or even destroy it, the next most valuable component of your computer system may
  • Toshiba Satellite C875 | User Guide - Page 155
    built into recent Toshiba portable computer the computer while running on battery power. Connect the AC Control Panel. 4 Click Back up your computer under the System and Security heading. Follow the on-screen instructions to back up your files. For more help, click the Start button, Help and Support
  • Toshiba Satellite C875 | User Guide - Page 156
    the installation instructions that accompany the determine the origin of any new problems. For best results, follow this sequence supports the USB Sleep and Charge function. Ports that support this feature are identified with the ( ) icon. ❖ USB Sleep and Charge may be disabled. Open the TOSHIBA
  • Toshiba Satellite C875 | User Guide - Page 157
    to investigate all sources. ❖ Review the troubleshooting information in your operating system documentation. ❖ If the problem occurs while you are running a program, consult the program's documentation for troubleshooting suggestions. Contact the software company's technical support group for their
  • Toshiba Satellite C875 | User Guide - Page 158
    and product information in the USA Accessories information in the USA Canada Europe Japan Mexico and all of Latin America Toshiba USA Self-Service support web site Toshiba's worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road North Ryde NSW 2113 Sydney Australia France
  • Toshiba Satellite C875 | User Guide - Page 159
    Edificio Europa, 1a Planta Escalera A 28831 (Madrid) San Fernando de Henares Spain United States Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States Mexico Toshiba de México S.A. de C.V. Sierra Candela No.111, 6to. Piso Col. Lomas de Chapultepec
  • Toshiba Satellite C875 | User Guide - Page 160
    Cards provide a quick way to modify selected system functions and to launch applications. There are two types of TOSHIBA Cards: Hot Key Cards and Application Cards. Hot Key Cards The Hot Key Cards are used to set or modify the following system functions: ❖ Mute ❖
  • Toshiba Satellite C875 | User Guide - Page 161
    Hot Keys/TOSHIBA Cards Hot key functions 161 Using the Hot Key Cards The Hot , turn system functions on and off. Hot keys have a legend on the key indicating the option or feature the key controls. To use a Hot Key Card using a hot key: 1 Press the function key. 2 Press the hot key associated
  • Toshiba Satellite C875 | User Guide - Page 162
    162 Hot Keys/TOSHIBA Cards Hot key functions Volume Mute This hot key enables/disables volume mute on your computer. When volume mute is enabled, no sound will come
  • Toshiba Satellite C875 | User Guide - Page 163
    Cards Hot key functions 163 Output (Display switch) This TOSHIBA Card or hot key cycles through the power-on display options (only the first option is available when you do not have an external monitor
  • Toshiba Satellite C875 | User Guide - Page 164
    164 Hot Keys/TOSHIBA Cards Hot key functions NOTE Cycle through the display modes, then select the desired mode. Not all functions are supported on all models. Some systems also support an additional Swap Image Display mode. This mode is available only if the current setting is an extended
  • Toshiba Satellite C875 | User Guide - Page 165
    Hot Keys/TOSHIBA Cards Hot key functions Keyboard hot key functions This hot key decreases the speaker volume. 165 This hot key increases the speaker volume. This hot key mutes the sound coming from the computer. This hot key allows you to zoom out. This hot key allows you to zoom in.
  • Toshiba Satellite C875 | User Guide - Page 166
    Cards Hot key functions Disabling or enabling wireless devices This TOSHIBA Card or hot key enables/disables the optional wireless devices installed in your computer. The wireless modes are: ❖ Wi-Fi® enabled-Enables just the Wi-
  • Toshiba Satellite C875 | User Guide - Page 167
    Cards Hot key functions 167 Zoom (Display resolution) This TOSHIBA Card or hot key switches screen resolution. Selecting this Card or pressing the hot key displays the following options: or [Space bar] (Sample Image) Screen
  • Toshiba Satellite C875 | User Guide - Page 168
    Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved United Kingdom BS approved Australia CSA
  • Toshiba Satellite C875 | User Guide - Page 169
    : Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User's Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc CD-ROM Compact
  • Toshiba Satellite C875 | User Guide - Page 170
    Interface HDMI-CEC High-Definition Multimedia Interface Consumer Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid
  • Toshiba Satellite C875 | User Guide - Page 171
    Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User's Guide. A that is capable of doing some processing) may also be called a controller. Alternating Current (AC)-The type of power usually supplied to residential and
  • Toshiba Satellite C875 | User Guide - Page 172
    and playback of high-definition video (HD). BIOS (Basic Input/Output System)-Basic instructions, stored in read-only memory (ROM), containing files in the external media before checking the internal storage drive. bus-An electrical circuit that connects the central processing unit (CPU) with
  • Toshiba Satellite C875 | User Guide - Page 173
    The collection of components that make up a single computer system. (2) How parts of the system are set up (that is, configured). controller-A device that controls the transfer of data from a computer to a peripheral device and vice versa. For example, disk drives, monitors, keyboards, and printers
  • Toshiba Satellite C875 | User Guide - Page 174
    data and instructions the CPU driver") that permits a computer to communicate with a device. dialog box-An on-screen window displayed by the operating system or a program giving a direction or requesting input from the user. Direct Current (DC)-The type of power usually supplied by batteries
  • Toshiba Satellite C875 | User Guide - Page 175
    system, this refers to the left mouse button, unless otherwise stated. driver-See device driver. DVD-An individual digital versatile (or video) disc. See also a computer option. See also disable. eSATA-An external device that supports hot swapping and fast data transfer. Very useful in storing and
  • Toshiba Satellite C875 | User Guide - Page 176
    operating system can write information to the disk or read information from it. frontside bus-The primary pathway (bus) between the CPU and the computer's main memory. Also called "system bus." See also bus. function keys-The keys labeled F1 through F12, typically located on the keyboard. Their
  • Toshiba Satellite C875 | User Guide - Page 177
    Control)-One A/V component can control another while using this function, if connected with HDMI cables. See also HDMI. Hibernation-A feature of many Toshiba set system options or control system parameters, such as the battery save mode. (2) World Wide Web, and other services. See also World Wide Web
  • Toshiba Satellite C875 | User Guide - Page 178
    LED (Light Emitting Diode)-A solid state lamp (SSL) that uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output. Multiple diodes are used together, since the light created by individual light-emitting diodes is small compared to incandescent and
  • Toshiba Satellite C875 | User Guide - Page 179
    or online Help, or to information coming from another company on a company network or the Internet. operating system-A set of programs that controls how the computer works. Examples of operating systems are the Windows Vista® Home Basic and Windows® 7 operating systems. optical disc drive
  • Toshiba Satellite C875 | User Guide - Page 180
    such as a printer or joystick, that is attached to the computer and controlled by the computer's CPU. pixel-Short for "picture element." The smallest dot device. processor-See Central Processing Unit (CPU). program-A set of instructions that can be executed by a computer. The general classes of
  • Toshiba Satellite C875 | User Guide - Page 181
    or not the computer is receiving power. This type of memory is used to store your computer's BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory. Compare RAM. S Secure Digital (SD)-A small, portable, non-volatile memory card used to store and
  • Toshiba Satellite C875 | User Guide - Page 182
    U Universal Serial Bus (USB)-USB is a serial bus that supports data transfer. USB allows hot swapping of peripherals. See also bus, hot swapping, serial Universal Serial Bus (USB). utility-A computer program designed to perform a narrowly focused operation or solve a specific problem. Utilities
  • Toshiba Satellite C875 | User Guide - Page 183
    183 Glossary W Web-See World Wide Web. Wi-Fi®-A registered trademark term of the Wi-Fi Alliance that stands for Wireless Fidelity, and is another term for the communication protocol to permit an Ethernet connection using wireless communication components. World Wide Web (www)-The worldwide
  • Toshiba Satellite C875 | User Guide - Page 184
    45 optional external devices 44 adequate ventilation cooling fan 39 adjusting touch pad settings 75 audio features 112 B backing up files 82, 85 battery battery life 93 Call2Recycle™ 106 care 104, 105 changing 101 charge indicator light 42 charge time 94 charger 94 charging 43, 94 charging the real
  • Toshiba Satellite C875 | User Guide - Page 185
    battery indicator light 97 BIOS Setup see TOSHIBA Hardware Setup button eject, optical disc drive 87 mute button 88 next track button 88 play/pause button 88 previous track button 88 Shut down 46 start 110 volume increase/decrease buttons 88 buttons media control buttons 88 C Call2Recycle™ battery
  • Toshiba Satellite C875 | User Guide - Page 186
    headphones using 113 Help and Support troubleshooting 140 hot key disabling or battery 103 battery 101 memory modules 45 Instruction Manual for Safety and Comfort 33 internal storage drive recovery 53 K keyboard character keys 83 function keys 83 hot keys 165 special Windows® keys 83 troubleshooting
  • Toshiba Satellite C875 | User Guide - Page 187
    Index 187 manual eject hole optical disc drive 87 media control buttons mute button 88 next track button 88 play/ 48 removing 50, 52 microphone using 112 monitor connecting 77 monitor problems troubleshooting 144 monitoring battery power 96 mouse utility 128 moving the computer 79 N network
  • Toshiba Satellite C875 | User Guide - Page 188
    options 99 precautions safety 37 printer troubleshooting 148 problem solving contacting Toshiba 158 Startup options 139 program, battery 93 recording sounds 112 recovery checking internal storage drive operating status 71 creating recovery media 65 erasing internal storage drive 69 installing drivers
  • Toshiba Satellite C875 | User Guide - Page 189
    problem TOSHIBA Face Recognition Utility 126 TOSHIBA Hardware Setup 129 TOSHIBA PC Diagnostic Tool Utility 127 TOSHIBA Recovery Media Creator 122 TOSHIBA Service Station 134 TOSHIBA Sleep Utility 130 touch pad using 72 traveling tips 107 troubleshooting 144 AC power light is blinking 137 battery
  • Toshiba Satellite C875 | User Guide - Page 190
    146 Help and Support, Windows® operating system 140 high-pitched noise 148 installing hardware/software 155 keyboard 144 keyboard will not respond 136 memory problems 142 missing files/trouble accessing a drive 146 on-screen eject button 148 optical disc drive 147 power and batteries 142 printer 148
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GMAD00297010
03/12
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com
. At this Web site, you will find answers for
many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
“If Something Goes Wrong” on
page 135
in this guide.
Satellite
®
/Satellite Pro
®
C800 Series User’s Guide