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Toshiba Satellite L455D-S5976 User Manual - Page 184

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184 If Something Goes Wrong If you need further assistance If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help. Before you contact Toshiba Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first. Try the following before you contact Toshiba: ❖ Review the troubleshooting information in your operating system documentation. ❖ If the problem occurs while you are running a program, consult the program's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance. ❖ Consult the dealer from whom you purchased your computer and/or program. Your dealer is your best source for current information. For the detailed specifications for your computer, visit pcsupport.toshiba.com. Click Product Support, search for your model, and then click Detailed Specs. Contacting Toshiba If you still need help and suspect that the problem is hardwarerelated, Toshiba offers a variety of resources to help you. Toshiba's Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at pcsupport.toshiba.com. Toshiba voice contact Before calling Toshiba, make sure you have: ❖ Your computer's serial number ❖ The computer and any optional devices related to the problem ❖ Backup copies of your Windows® operating system and all other preloaded software on your choice of media

Section	Page
Satellite® L450 Series User’s Guide	1
Contents	30
Introduction	37
This guide	39
Safety icons	40
Other icons used	40
Your computer’s features and specifications	41
Other documentation	41
Service options	41
Chapter 1: Getting Started	42
Selecting a place to work	42
Setting up a work environment	42
Keeping yourself comfortable	43
Precautions	43
Important information on your computer’s cooling fan	45
Setting up your computer	45
Connecting to a power source	46
Charging the main battery	48
Using the computer for the first time	49
Opening the display panel	49
Turning on the power	50
Setting up your software	51
Registering your computer with Toshiba	51
Adding optional external devices	51
Adding memory (optional)	52
Installing a memory module	52
Removing a memory module	57
Checking total memory	59
Recovering the Internal Storage Drive	60
Recovering to out-of-box state (recommended recovery method)	61
Recovering to a custom size partition	63
Recovering without changing the internal storage drive partitions	66
Creating recovery DVDs/media	68
Restoring from recovery DVDs/media	69
Erasing the Internal Storage Drive	71
Checking the internal storage drive operating status	72
Installing drivers and applications	73
Using the TouchPad™	73
Adjusting TouchPad™ settings	75
Disabling or enabling the TouchPad™	76
Using external display devices	76
Connecting the display device	77
Directing the display output when you turn on the computer	78
Adjusting the quality of the external display	79
Using an external keyboard	79
Using a mouse	79
Connecting a printer	79
Setting up a printer	80
Turning off the computer	80
Options for turning off the computer	81
Using the Shut down command	83
Using and configuring Hibernation mode	85
Using and configuring Sleep mode	87
Closing the display panel	90
Customizing your computer’s settings	90
Caring for your computer	90
Cleaning the computer	90
Moving the computer	91
Using a computer lock	91
Chapter 2: Learning the Basics	92
Computing tips	92
Using the keyboard	93
Character keys	94
Making your keyboard emulate a full-size keyboard	94
Ctrl, Fn, and Alt keys	94
Function keys	94
Special Windows® keys	95
Overlay keys	95
Starting a program	96
Starting a program from the Start menu	96
Starting a program from Windows® Explorer	97
Starting a program using the Search programs and files field	98
Saving your work	98
Printing your work	100
Backing up your work	101
Restoring your work	102
Using the optical drive	102
Optical drive components	103
Inserting an optical disc	104
Playing an audio CD	105
Playing optical media	105
Recording optical media	106
Removing a disc with the computer on	106
Removing a disc with the computer off	107
Caring for optical discs	107
Toshiba’s online resources	107
Chapter 3: Mobile Computing	108
Toshiba’s energy-saver design	108
Running the computer on battery power	109
Battery Notice	109
Power management	110
Using additional batteries	110
Charging batteries	110
Charging the main battery	111
Charging the RTC battery	111
Monitoring main battery power	112
Determining remaining battery power	113
What to do when the main battery runs low	114
Setting battery notifications	114
Conserving battery power	115
Power Plans	116
Using a hot key to set the Power Plan	117
Changing the main battery	118
Removing the battery from the computer	118
Inserting a charged battery	120
Taking care of your battery	121
Safety precautions	121
Maintaining your battery	122
Disposing of used batteries	123
Traveling tips	124
Chapter 4: Exploring Your Computer’s Features	125
Exploring the desktop	125
Finding your way around the desktop	126
Setting up for communications	128
Connecting your computer to a network	128
Connecting a modem to a telephone line	129
An overview of using the Internet	131
The Internet	131
The World Wide Web	131
Internet Service Providers	131
Connecting to the Internet	132
Surfing the Internet	132
Internet features	132
Uploading to, and downloading files from, the Internet	133
Exploring audio features	134
Recording sounds	134
Using external speakers or headphones	134
Using the Web Camera	135
Using the Memory card reader	136
Inserting memory media	136
Removing memory media	137
Chapter 5: Utilities	138
TOSHIBA Assist	139
Connect	140
Secure	141
Protect & Fix	142
Optimize	143
TOSHIBA Application Installer	144
Setting passwords	145
Using an instant password	145
Using a supervisor password	146
Using a user password	147
Deleting a user password	148
TOSHIBA Face Recognition Utility	149
TOSHIBA PC Diagnostic Tool Utility	150
Mouse Utility	151
TOSHIBA Hardware Setup	152
TOSHIBA Zooming Utility	154
TOSHIBA Accessibility	155
TOSHIBA Service Station	156
ConfigFree®	156
Getting Started	156
ConfigFree® Utilities	157
Chapter 6: If Something Goes Wrong	160
Problems that are easy to fix	160
Problems when you turn on the computer	161
The Windows® operating system is not working	164
Using Startup options to fix problems	165
Internet problems	166
The Windows® operating system can help you	166
Fixing a problem with Device Manager	167
Checking device properties	167
Memory problems	168
Power and the batteries	168
Keyboard problems	170
Display problems	170
Disk or storage drive problems	172
Error-checking	172
Optical drive problems	174
Sound system problems	175
Printer problems	175
Modem problems	176
Wireless networking problems	177
DVD operating problems	178
Develop good computing habits	179
Data and system configuration backup in the Windows® operating system	180
If you need further assistance	184
Before you contact Toshiba	184
Contacting Toshiba	184
Other Toshiba Internet Web sites	185
Toshiba’s worldwide offices	185
Appendix A: Hot Keys/TOSHIBA Cards	187
Hot Key Cards	187
Using the Hot Key Cards	188
Application Cards	189
Using the Application Cards	190
Card Case	190
Hot key functions	191
Volume Mute	191
Lock (Instant security)	192
Power plan	193
Sleep mode	194
Hibernation mode	195
Output (Display switch)	196
Display brightness	197
Disabling or enabling wireless devices	198
Disabling or enabling the TouchPad™	199
Zoom (Display resolution)	200
Keyboard hot key functions	201
Appendix B: Power Cord/Cable Connectors	202
Glossary	203