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If Something Goes Wrong, Problems that are easy to fix

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Chapter 6 If Something Goes Wrong Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program stops responding. If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs. To close a program that has stopped responding: 1 Press Ctrl, Alt, and Del simultaneously (once), then click Start Task Manager. The Windows® Task Manager window appears. 180

Section	Page
Satellite®/Satellite Pro® P700 Series User’s Guide	1
Contents	30
Introduction	37
This guide	39
Safety icons	40
Other icons used	40
Your computer’s features and specifications	41
Other documentation	41
Service options	41
Chapter 1: Getting Started	42
Selecting a place to work	42
Setting up a work environment	42
Keeping yourself comfortable	43
Precautions	43
Important information on your computer’s cooling fan	45
Setting up your computer	45
Connecting to a power source	46
Charging the main battery	48
Using the computer for the first time	49
Opening the display panel	49
Turning on the power	50
Setting up your software	50
Registering your computer with Toshiba	51
Adding optional external devices	51
Adding memory (optional)	52
Installing a memory module	52
Removing a memory module	59
Checking total memory	61
Recovering the Internal Storage Drive	62
Recovering to out-of-box state (recommended recovery method)	63
Recovering of factory default software with user’s data	66
Recovering without changing the internal storage drive partitions	69
Recovering to a custom size partition	71
Creating recovery DVDs/media	74
Restoring from recovery DVDs/media	76
Erasing the Internal Storage Drive	78
Checking the internal storage drive operating status	80
Installing drivers and applications	80
Using the touch pad	80
Adjusting touch pad settings	84
Disabling or enabling the touch pad	84
Using external display devices	85
Selecting video cables	85
Connecting an HDMI™-compatible television or external display device	85
Connecting to a TV using HDMI™-CEC	86
Connecting an external monitor or projector	86
Directing the display output when you turn on the computer	87
Adjusting the quality of the external display	88
Using an external keyboard	88
Using a mouse	88
Connecting a printer	88
Setting up a printer	89
Turning off the computer	90
Options for turning off the computer	90
Using the Shut down command	92
Using and configuring Hibernation mode	95
Using and configuring Sleep mode	97
Closing the display panel	100
Customizing your computer’s settings	100
Caring for your computer	100
Cleaning the computer	100
Moving the computer	101
Using a computer lock	101
Chapter 2: Learning the Basics	102
Computing tips	102
Using the keyboard	103
Character keys	104
Making your keyboard emulate a full-size keyboard	104
Ctrl, Fn, and Alt keys	105
Function keys	105
Special Windows® keys	105
Overlay keys	106
Starting a program	107
Starting a program from the Start menu	107
Starting a program from Windows® Explorer	108
Starting a program using the Search programs and files field	109
Saving your work	109
Printing your work	111
Backing up your work	112
Restoring your work	112
Using the optical disc drive	113
Viewing Blu-ray Disc™ movies	114
Optical disc drive components	115
Media control buttons	116
Inserting an optical disc	116
Playing an audio CD	118
Playing optical media	118
Recording optical media	119
Removing a disc with the computer on	119
Removing a disc with the computer off	120
Caring for optical discs	120
Toshiba’s online resources	120
Chapter 3: Mobile Computing	121
Toshiba’s energy-saver design	121
Running the computer on battery power	121
Battery Notice	122
Power management	123
Using additional batteries	123
Charging batteries	123
Charging the main battery	124
Charging the RTC battery	124
Monitoring main battery power	125
Determining remaining battery power	126
What to do when the main battery runs low	127
Setting battery notifications	127
Conserving battery power	128
Power Plans	129
Using a hot key to set the Power Plan	130
Using the TOSHIBA eco power plan	131
Changing the main battery	131
Removing the battery from the computer	132
Inserting a charged battery	133
Taking care of your battery	135
Safety precautions	135
Maintaining your battery	136
Disposing of used batteries	136
Traveling tips	138
Chapter 4: Exploring Your Computer’s Features	139
Exploring the desktop	139
Finding your way around the desktop	140
Setting up for communications	142
Connecting your computer to a network	143
Exploring audio features	144
Recording sounds	144
Using external speakers or headphones	144
Using the Web Camera	145
Using the Memory card reader	146
Inserting memory media	146
Removing memory media	147
Chapter 5: Utilities	149
TOSHIBA Assist	150
Connect	151
Secure	152
Protect & Fix	153
Optimize	154
TOSHIBA Application Installer	155
Setting passwords	156
Using an instant password	156
Using a supervisor password	157
Using a user password	158
Deleting a user password	159
TOSHIBA Face Recognition Utility	160
TOSHIBA PC Diagnostic Tool Utility	161
TOSHIBA HDD Protection Utility	162
Mouse Utility	163
TOSHIBA Hardware Setup	164
TOSHIBA Sleep Utility	166
Starting the TOSHIBA Sleep Utility	166
USB Sleep and Charge	166
Enabling/Disabling USB Sleep and Charge	168
Power supply mode settings	168
USB Sleep and Music	169
TOSHIBA Button Support	170
TOSHIBA Accessibility	171
Fingerprint Authentication Utility	172
Fingerprint utility limitations	172
Using the Fingerprint Authentication Utility	172
Fingerprint Logon	173
Care and maintenance of your fingerprint reader	173
Fingerprint reader limitations	175
TOSHIBA eco Utility™	176
TOSHIBA wireless LAN indicator	177
TOSHIBA Service Station	178
TOSHIBA PC Health Monitor	178
Chapter 6: If Something Goes Wrong	180
Problems that are easy to fix	180
Problems when you turn on the computer	181
The Windows® operating system is not working	183
Using Startup options to fix problems	184
Internet problems	185
The Windows® operating system can help you	185
Fixing a problem with Device Manager	186
Checking device properties	186
Memory problems	187
Power and the batteries	187
Keyboard problems	189
Display problems	189
Disk or storage drive problems	191
Error-checking	191
Optical disc drive problems	192
Sound system problems	195
Printer problems	195
Wireless networking problems	196
DVD and Blu-ray Disc™ operating problems	197
Develop good computing habits	199
Data and system configuration backup in the Windows® operating system	200
If you need further assistance	204
Before you contact Toshiba	204
Contacting Toshiba	205
Other Toshiba Internet Web sites	205
Toshiba’s worldwide offices	206
Appendix A: Hot Keys/TOSHIBA Cards	208
Hot Key Cards	208
Using the Hot Key Cards	209
Hot key functions	209
Optical disk drive	210
Volume Mute	211
Lock (Instant security)	212
Power plan	213
Sleep mode	214
Hibernation mode	215
Output (Display switch)	216
Display brightness	217
Disabling or enabling wireless devices	218
Disabling or enabling the touch pad	219
Zoom (Display resolution)	220
Keyboard hot key functions	221
Appendix B: Power Cord/Cable Connectors	222
Glossary	223