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Toshiba Satellite P855-S5312 User Guide - Page 159

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If Something Goes Wrong If you need further assistance 159 If you need further assistance If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. Since some problems may be related to the operating system or the program you are using, it is important to investigate all sources. ❖ Review the troubleshooting information in your operating system documentation. ❖ If the problem occurs while you are running a program, consult the program's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance. ❖ Consult the dealer from whom you purchased your computer and/or program. Your dealer is your best source for current information. For the detailed specifications for your computer, visit support.toshiba.com. Contacting Toshiba Toshiba's Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. Other Toshiba Internet Web sites toshiba.com us.toshiba.com accessories.toshiba.com www.toshiba.ca www.toshiba-Europe.com www.toshiba.co.jp/index.htm latin.toshiba.com acclaim.toshiba.com laptopforums.toshiba.com Worldwide Toshiba corporate site Marketing and product information in the USA Accessories information in the USA Canada Europe Japan Mexico and all of Latin America Toshiba USA Self-Service support web site Community discussion forums for Toshiba laptop users

Section	Page
Satellite®/Satellite Pro® P800 Series User’s Guide	1
Contents	22
Introduction	28
This guide	30
Safety icons	31
Other icons used	31
Your computer’s features and specifications	32
Other documentation	32
Service options	32
Chapter 1: Getting Started	33
Selecting a place to work	33
Setting up a work environment	33
Keeping yourself comfortable	34
Computer user comfort recommendations	34
Good Working Posture	34
Using the notebook with an external keyboard, mouse or monitor	35
Typing style	36
Taking breaks and varying tasks	36
Mobile computing tips	37
Transporting the notebook	37
Seeking additional help	37
Check list	38
Precautions	38
Important information on your computer’s cooling fan	40
Setting up your computer	41
Connecting to a power source	41
Charging the main battery	44
Using the computer for the first time	44
Initial setup	45
Setting up your software	45
Registering your computer with Toshiba	45
To Shut down your computer	46
To Restart your computer	46
To place your computer in Sleep mode	47
Adding optional external devices	48
Adding memory (optional)	48
Installing a memory module	48
Removing a memory module	54
Checking total memory	56
Recovering the Internal Storage Drive	57
Creating recovery media	58
Restoring from recovery media	60
Refresh your PC (with user’s data)	61
Reset your PC	64
Installing drivers and applications	66
Using the touch pad	67
Adjusting touch pad settings	70
Disabling or enabling the touch pad	71
Connecting an external device	71
Using external display devices	71
Selecting video cables	72
Connecting an HDMI®-compatible television or display device	72
Connecting an external monitor or projector	72
Directing the display output when you turn on the computer	73
Adjusting the quality of the external display	74
Customizing your computer’s settings	74
Caring for your computer	74
Cleaning the computer	75
Moving the computer	75
Using a computer lock	75
Chapter 2: Learning the Basics	77
Computing tips	77
Using the keyboard	78
Function keys	79
Special Windows® keys	80
Mouse properties	80
Touch Screen	81
Starting an app	81
Starting an app from the Start screen	81
Saving your work	82
Backing up your work	82
Using the optical disc drive	82
Optical disc drive components	83
Media control buttons	84
Inserting an optical disc	84
Playing optical media	85
Recording optical media	85
Removing a disc with the computer on	86
Removing a disc with the computer off	86
Toshiba’s online resources	87
Chapter 3: Mobile Computing	88
Toshiba’s energy-saver design	88
Running the computer on battery power	88
Battery Notice	89
Power management	90
Charging the main battery	90
Charging the RTC battery	91
Monitoring battery power	92
Determining remaining battery power	93
What to do when the main battery runs low	93
Setting battery notifications	94
Conserving battery power	95
Power Plans	95
Using the eco power plan	97
Changing the main battery	97
Removing the battery from the computer	97
Inserting a charged battery	99
Taking care of your battery	100
Safety precautions	100
Maintaining your battery	101
Disposing of used batteries	101
Traveling tips	102
Chapter 4: Exploring Your Computer’s Features	103
Exploring the Start screen	103
Charms	104
Tiles	105
Exploring the desktop	105
Finding your way around the desktop	105
Windows® Store	107
Setting up for communications	107
Connecting your computer to a network	108
Exploring audio features	109
Recording sounds	109
Using external speakers or headphones	110
Using the Web Camera	110
Using the Memory card reader	111
Inserting memory media	111
Removing memory media	112
Chapter 5: Utilities	113
Desktop Assist	114
Media & Entertainment	115
Tools & Utilities	116
Support & Recovery	117
eco Utility®	118
Setting passwords	119
Using a supervisor password	119
Using a user password	121
Deleting a user password	121
System Settings	122
Sleep and Charge	123
Sleep and Charge	123
Enabling/Disabling USB Sleep and Charge	125
Power supply mode settings	125
Sleep and Music	126
HDD Protection Utility	127
Function Key	128
PC Diagnostic Tool Utility	129
PC Health Monitor	130
Recovery Media Creator	131
Service Station	131
TOSHIBA Application Installer	132
Chapter 6: If Something Goes Wrong	133
Problems that are easy to fix	133
Problems when you turn on the computer	134
The Windows® operating system is not working	136
Using Startup options to fix problems	137
Internet problems	139
The Windows® operating system can help you	140
Fixing a problem with Device Manager	140
Checking device properties	140
Memory problems	141
Power and the batteries	142
Keyboard problems	143
Display problems	144
Disk or storage drive problems	146
Error-checking	146
Optical disc drive problems	148
Sound system problems	149
Printer problems	149
Wireless networking problems	150
DVD operating problems	152
Develop good computing habits	153
Data and system configuration backup in the Windows® operating system	154
If you need further assistance	159
Contacting Toshiba	159
Other Toshiba Internet Web sites	159
Toshiba’s worldwide offices	160
Appendix A: TOSHIBA Function Keys	161
Functions	161
Help file	162
Display brightness	162
Output (Display switch)	163
Disabling or enabling the touch pad	164
Media buttons	164
Volume Mute	165
Disabling or enabling wireless devices	165
Keyboard Function keys	165
Zoom (Display resolution)	165
Appendix B: Power Cord/Cable Connectors	166
Glossary	167