Toshiba Tecra A11 User Manual
Toshiba Tecra A11 Manual
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- Toshiba Tecra A11 | User Manual - Page 1
Tecra® A11 Series User's Guide If you need assistance: ❖ Toshiba's Support Web site pcsupport.toshiba.com ❖ Toshiba Customer Support Center Calling within the United States (800) 457-7777 Calling from outside the United States (949) 859-4273 For more information, see "If Something Goes - Toshiba Tecra A11 | User Manual - Page 2
must read and follow all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided electronically. If you fail to do of the data. IF YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE - Toshiba Tecra A11 | User Manual - Page 3
any "critical applications." "Critical applications" means life support systems, medical applications, connections to implanted medical devices, energy and, if not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there - Toshiba Tecra A11 | User Manual - Page 4
must accept any interference received, including interference that may cause undesired operation. Contact either: ❖ Toshiba's Support Web site at pcsupport.toshiba.com. ❖ Or call the Toshiba Customer Support Center: Within the United States at (800) 457-7777 Outside the United States at (949) 859 - Toshiba Tecra A11 | User Manual - Page 5
uninterrupted service. If Problems Arise If trouble is experienced with this equipment, for repair or standard limited warranty information, please contact Toshiba Corporation, Toshiba America Information Systems, Inc. or an authorized representative of Toshiba, or the Toshiba Customer Support - Toshiba Tecra A11 | User Manual - Page 6
your telephone company or a qualified installer. Instructions for IC CS-03 Certified Equipment 1 above conditions may not prevent degradation of service in some situations. Repairs to certified equipment electrician, as appropriate. 2 The user manual of analog equipment must contain the equipment's - Toshiba Tecra A11 | User Manual - Page 7
optimal network performance or even lose your network connection. If you should experience any such problem, immediately turn off your Bluetooth or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/bluetooth.htm in Europe or - Toshiba Tecra A11 | User Manual - Page 8
❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy be installed and used in strict accordance with the manufacturer's instructions as described in the user documentation that comes with the - Toshiba Tecra A11 | User Manual - Page 9
shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. Pour empecher que cet appareil cause du brouillage au service faisant l'objet d'une licence, il doit etre utilize a l'interieur et devrait etre place loin des fenetres afin de Fournier un ecram de - Toshiba Tecra A11 | User Manual - Page 10
10 EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the Information: requirements of the Low Voltage Directive 73/23/EEC, the EMC Directive 89/336/EEC and/or the R&TTE Directive 1999/5/EC. This product is - Toshiba Tecra A11 | User Manual - Page 11
the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance. Taiwan Article 14 Article 17 Unless approved, for any model accredited low - Toshiba Tecra A11 | User Manual - Page 12
being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment. (1) (2) (3) 2.4DSOF4 (4) 1 2.4: This - Toshiba Tecra A11 | User Manual - Page 13
13 The indication shown below appears on this equipment. (1) (2) (3) 2.4FH1 (4) 1 2.4: This equipment uses a frequency of 2.4 GHz. 2 FH: This equipment uses FH-SS modulation. 3 The interference range of this equipment is less than 10m. 4 This equipment uses a frequency bandwidth from 2,400 MHz to 2, - Toshiba Tecra A11 | User Manual - Page 14
14 Radio Approvals for Wireless Devices NOTE The following information is dependent on what type of wireless device is in your computer. Not all devices are available on all models. Approved Countries/Regions for the Intel® Wireless Wi-Fi® Link 5100/5300 Series This equipment is approved to the - Toshiba Tecra A11 | User Manual - Page 15
15 Malawi Martinique Monaco Morocco New Zealand Oman Paraguay Poland Qatar Russia San Marino Singapore South Africa Sri Lanka Tahiti Turk Islands Malaysia Mayotte Montenegro Netherlands Nicaragua Pakistan Peru Portugal Réunion Saint Martin Saudi Arabia Slovakia South Korea Sweden Taiwan Ukraine - Toshiba Tecra A11 | User Manual - Page 16
16 Finland Ghana Herzegovina Hungary Indonesia Italy Jordan Kuwait Lebanon Lithuania Malaysia Monaco Nambia New Zealand Norway Panama Peru Portugal Romania Senegal Slovak Republic South Korea Sweden Thailand Ukraine USA Yemen France Greece Honduras Iceland Iraq Jamaica Kazakhstan Kyrgyzstan - Toshiba Tecra A11 | User Manual - Page 17
17 Deutschland: France: Italia: Nederland: Dans le cas d'une utilisation privée, à l'extérieur d'un bâtiment, audessus d'un espace public, aucun enregistrement n'est nécessaire pour une distance de moins de 300m. Pour une distance supérieure à 300m un enregistrement auprès de l'IBPT est requise. - Toshiba Tecra A11 | User Manual - Page 18
of the allowable frequencies as listed above, the user must cease operating the Wireless LAN at that location and consult the local technical support staff responsible for the wireless network. ❖ The 5 GHz Turbo mode feature is not allowed for operation in any European Community country. ❖ This - Toshiba Tecra A11 | User Manual - Page 19
19 China Croatia Denmark Egypt Finland Ghana Honduras Iceland Ireland Japan Kenya Latvia Liechtenstein Macedonia Mexico Mozambique Nicaragua Pakistan Paraguay Poland Qatar Serbia Slovenia Spain Switzerland Trinidad United Kingdom Venezuela Colombia Cyprus Dominican Republic El Salvador France - Toshiba Tecra A11 | User Manual - Page 20
20 Cambodia China Croatia Denmark Egypt Finland Germany Hong Kong India Israel Japan Kenya Latvia Lithuania Malaysia Monaco Netherlands Antilles Norway Panama Peru Portugal Romania Serbia Slovenia Spain Switzerland Trinidad UAE (United Arab Emirates) Uruguay Vietnam Canada Colombia Cyprus - Toshiba Tecra A11 | User Manual - Page 21
21 Approved Countries/Regions for the Realtek® RTL8187B This equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table. Albania Australia Bahrain Bolivia Brunei Canada Colombia - Toshiba Tecra A11 | User Manual - Page 22
network performance or even lose your network connection. If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe - Toshiba Tecra A11 | User Manual - Page 23
23 Approved Countries/Regions for use (Bluetooth® wireless technology) Bluetooth® Card from Toshiba equipment is approved to the radio standard by the countries/regions in the following table. Do not use this equipment except in the countries/regions in the following table. Argentina Belgium Chile - Toshiba Tecra A11 | User Manual - Page 24
: ❖ Using the equipment with Bluetooth wireless technology on board airplanes, or ❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that applies on the use of wireless devices in a specific - Toshiba Tecra A11 | User Manual - Page 25
machinery. Optical Disc Drive Safety Instructions This appliance contains a laser system To use this model properly, read the user's guide carefully and keep it for your future reference. Never serious injury. Always contact an authorized Toshiba service provider, if any repair or adjustment is - Toshiba Tecra A11 | User Manual - Page 26
INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON TORT, CONTRACT OR - Toshiba Tecra A11 | User Manual - Page 27
and product names are trademarks or registered trademarks of their respective companies. Computer Disposal Information As part of Toshiba's commitment to preserving the environment, Toshiba supports various trade-in and recycling programs. For details, please visit www.laptops.toshiba.com/green. - Toshiba Tecra A11 | User Manual - Page 28
Contents Introduction 36 This guide 38 Safety icons 39 Other icons used 39 Your computer's features and specifications ....40 Other documentation 40 Service options 40 Chapter 1: Getting Started 41 Selecting a place to work 41 Setting up a work environment 41 Keeping yourself comfortable - Toshiba Tecra A11 | User Manual - Page 29
Contents 29 Turning on the power 49 Setting up your software 49 Registering your computer with Toshiba 50 Adding optional external devices 50 Adding memory (optional 51 Installing a memory module 51 Removing a memory module 58 Checking total memory 60 Recovering the Internal Storage Drive - Toshiba Tecra A11 | User Manual - Page 30
30 Contents Turning off the computer 82 Options for turning off the computer 83 Using the Shut down command 85 Using and configuring Hibernation mode .........87 Using and configuring Sleep mode 90 Closing the display panel 93 Customizing your computer's settings 93 Caring for your computer - Toshiba Tecra A11 | User Manual - Page 31
Contents 31 Playing optical media 108 Recording optical media 108 Removing a disc with the computer on...........109 Removing a disc with the computer off ..........109 Caring for optical discs 110 Toshiba's online resources 110 Chapter 3: Mobile Computing 111 Toshiba's energy-saver design - Toshiba Tecra A11 | User Manual - Page 32
32 Contents Chapter 4: Exploring Your Computer's Features 129 Exploring the desktop 129 Finding your way around the desktop 130 Setting up for communications 132 Connecting your computer to a network .........133 Connecting a modem to a telephone line ........134 Exploring audio features 135 - Toshiba Tecra A11 | User Manual - Page 33
TOSHIBA Zooming Utility 165 TOSHIBA Button Support 166 TOSHIBA Accessibility 167 Trusted Platform 172 TOSHIBA eco Utility 173 TOSHIBA Service Station 174 TOSHIBA PC Health Monitor If Something Goes Wrong 179 Problems that are easy to fix 179 Problems when you turn on the computer - Toshiba Tecra A11 | User Manual - Page 34
-checking 191 Optical disc drive problems 193 Sound system problems 194 ExpressCard® problems 194 ExpressCard® checklist 194 Resolving ExpressCard® problems 195 Printer problems 196 Modem problems 197 Wireless networking problems 198 DVD operating problems 199 Develop good computing habits - Toshiba Tecra A11 | User Manual - Page 35
Contents 35 Sleep mode 217 Hibernation mode 218 Output (Display switch 219 Display brightness 220 Disabling or enabling wireless devices............221 Disabling or enabling the Toshiba Dual Pointing Device 222 Zoom (Display resolution 223 Keyboard hot key functions 223 Appendix B: Power - Toshiba Tecra A11 | User Manual - Page 36
maximum energy efficiency. You can wake the computer from Sleep mode by pressing the power button. See the "Mobile Computing" section of the Toshiba User's Guide for more information on using power management settings to conserve computer energy. 36 - Toshiba Tecra A11 | User Manual - Page 37
be completed by Internet or telephone (toll charges may apply). Some software may differ from its retail version (if available), and may not include user manuals or all program functionality. - Toshiba Tecra A11 | User Manual - Page 38
your computer, or to stay current with the various computer software or hardware options, visit Toshiba's Web site at pcsupport.toshiba.com. This guide This guide introduces the computer's features as well as some basic procedures needed to perform tasks in Windows® 7. You can: ❖ Read the entire - Toshiba Tecra A11 | User Manual - Page 39
Safety icons 39 Safety icons This manual contains safety instructions that must be observed to avoid potential classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will - Toshiba Tecra A11 | User Manual - Page 40
Guide ❖ It may also contain guides for other programs that may come with your system. For accessory information, visit Toshiba's Web site at accessories.toshiba.com. Service options Toshiba offers a full line of optional service problem or need to contact Toshiba, see "If Something Goes Wrong" on - Toshiba Tecra A11 | User Manual - Page 41
provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. The "Instruction Manual for Safety and Comfort," that is shipped with your computer, contains important safety information. Please read the safety - Toshiba Tecra A11 | User Manual - Page 42
and corrosive chemicals. Keeping yourself comfortable The Toshiba Instruction Manual for Safety and Comfort, included with your computer, socket and computer. 3. Remove the battery pack. Failure to follow these instructions could result in serious injury or permanent damage to the computer. Do - Toshiba Tecra A11 | User Manual - Page 43
hot! Avoid prolonged contact to prevent heat injury to skin. Read the "Avoid extended contact between computer base/palm rest and skin" section in the "Instruction Manual for Safety and Comfort" that is shipped with your computer. Never place a heavy object on the computer and be careful not to drop - Toshiba Tecra A11 | User Manual - Page 44
failure, computer or AC adaptor damage or a fire, possibly resulting in serious injury. Read the "Provide adequate ventilation" section in the "Instruction Manual for Safety and Comfort" that is shipped with your computer. NOTE The cooling fan location will vary depending on the computer. Setting - Toshiba Tecra A11 | User Manual - Page 45
the computer's battery. Never pull on a power cord/cable to remove a plug from a socket. Always grasp the plug directly. Failure to follow this instruction may damage the cord/cable, and/or result in a fire or electric shock, possibly resulting in serious injury. Always confirm that the power plug - Toshiba Tecra A11 | User Manual - Page 46
The AC power light on the indicator panel glows green. Never attempt to connect or disconnect a power plug with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The computer's main battery light gives you an indication of the main - Toshiba Tecra A11 | User Manual - Page 47
Getting Started 47 Charging the main battery ❖ Glows green when the main battery is fully charged ❖ Is unlit when the main battery has discharged, the battery is not charging, or the AC adaptor is not plugged into the computer or AC outlet ❖ Flashes amber when the main battery charge is low and - Toshiba Tecra A11 | User Manual - Page 48
48 Getting Started Using the computer for the first time Using the computer for the first time The computer is now ready for you to turn it on and begin using it. Opening the display panel 1 Facing the front of the computer, locate the center of the display panel. 2 Gently raise the panel. 3 - Toshiba Tecra A11 | User Manual - Page 49
Getting Started 49 Using the computer for the first time Turning on the power To turn on the computer: 1 Make sure any external devices (such as the AC adaptor, if you plan to use AC power rather than battery power) are properly connected and ready. 2 Check to ensure that all drives and slots are - Toshiba Tecra A11 | User Manual - Page 50
Registering your computer with Toshiba The first time you turn on your computer, the Setup Wizard guides you through steps to set up your software. Follow the on-screen instructions. Registering your computer with Toshiba Product registration is strongly recommended, and allows Toshiba to send you - Toshiba Tecra A11 | User Manual - Page 51
Getting Started 51 Adding memory (optional) Adding memory (optional) HINT: To purchase additional memory modules, see the accessories information packaged with your system or visit accessories.toshiba.com. Your computer comes with enough memory to run most of today's popular applications. You - Toshiba Tecra A11 | User Manual - Page 52
52 Getting Started Adding memory (optional) The computer has two memory slots-Slot A and Slot B. You can install one or two memory modules. Before you install or remove a memory module, turn off the computer using the Start menu. If you install or remove a memory module while the computer is in - Toshiba Tecra A11 | User Manual - Page 53
Getting Started 53 Adding memory (optional) 5 Remove the main battery. For information on removing the main battery, see "Removing the battery from the computer" on page 123. Memory module slot cover Front of computer (Sample Illustration) Locating the memory module slot cover 6 Using a small - Toshiba Tecra A11 | User Manual - Page 54
built up. Avoid touching the connector on the memory module or on the computer. Grease or dust on the connector may cause memory access problems. 9 Carefully remove the new memory module from its antistatic packaging, without touching its connector. 10 Locate an empty memory module slot on the - Toshiba Tecra A11 | User Manual - Page 55
Getting Started 55 Adding memory (optional) 11 Pick up the memory module by its sides, avoiding any contact with its connector. Position the module toward the socket, aligning the connector's notch with the matching key in the socket. notch latch connector latch key (Sample Illustration) - Toshiba Tecra A11 | User Manual - Page 56
56 Getting Started Adding memory (optional) 13 Once the module's connector is fully inserted into the socket, press downward on the top edge of the module to seat the module into the latches at the sides of the socket. These latches should "snap" into place securely with the corresponding cutouts - Toshiba Tecra A11 | User Manual - Page 57
Getting Started 57 Adding memory (optional) 14 Replace the memory module slot cover and secure it using the screw. 15 Re-insert the main battery. For more information on inserting the main battery, see "Inserting a charged battery" on page 124. 16 Turn the computer right side up. Make sure to - Toshiba Tecra A11 | User Manual - Page 58
could be a sign that you may need to scan your internal storage drive for errors or defragment the drive. If so, consult Windows® Help and Support. - Toshiba Tecra A11 | User Manual - Page 59
Getting Started 59 Adding memory (optional) 2 Pull the latches away from the memory module. The memory module pops up slightly. NOTE If your system has the memory modules stacked on top of one another, you must remove the top module first before removing/installing the bottom module. 3 Gently - Toshiba Tecra A11 | User Manual - Page 60
60 Getting Started Adding memory (optional) Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep mode). In this condition, - Toshiba Tecra A11 | User Manual - Page 61
Getting Started 61 Recovering the Internal Storage Drive NOTE From time to time, Windows® will display a pop-up that says, "Do you want to allow the following program to make changes to this computer?" This is a security feature to prevent programs or people from doing things on your computer - Toshiba Tecra A11 | User Manual - Page 62
62 Getting Started Recovering the Internal Storage Drive A recovery image of your computer is stored on the internal storage drive, and the image can be restored by running the recovery utilities directly from your internal storage drive as described in the sections below. However, it is strongly - Toshiba Tecra A11 | User Manual - Page 63
Getting Started 63 Recovering the Internal Storage Drive You can recover the original factory image (returning the computer to its out-of-box state) using the utilities stored on your computer's internal storage drive or using recovery DVDs/media, if you have created such media. To recover using - Toshiba Tecra A11 | User Manual - Page 64
64 Getting Started Recovering the Internal Storage Drive 5 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next. (Sample Image) Selecting a Process screen 6 The Recovery of Factory Default Software - Toshiba Tecra A11 | User Manual - Page 65
Getting Started 65 Recovering the Internal Storage Drive 7 Click Next. A confirmation message displays reminding you that all data will be lost during the recovery process. Be sure to save your work to external media before proceeding (see "Backing up your work" on page 103). 8 Click Next to - Toshiba Tecra A11 | User Manual - Page 66
66 Getting Started Recovering the Internal Storage Drive 4 A warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten. Click Yes to continue. (Sample Image) Warning screen 5 When the Toshiba Recovery Wizard opens and the Selecting a process screen - Toshiba Tecra A11 | User Manual - Page 67
Getting Started 67 Recovering the Internal Storage Drive 6 The Recovery of Factory Default Software screen appears. Select Recover to a custom size partition. (Sample Image) Recovery of Factory Default Software screen 7 Use the on-screen arrow buttons in The size of drive C: field to set the - Toshiba Tecra A11 | User Manual - Page 68
68 Getting Started Recovering the Internal Storage Drive NOTE During the internal storage drive recovery process it is strongly recommended that your computer be connected to an external power source via the AC adaptor. You can recover the C: drive without affecting other partitions by either - Toshiba Tecra A11 | User Manual - Page 69
Getting Started 69 Recovering the Internal Storage Drive 5 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays, select Recovery of Factory Default Software and then click Next. (Sample Image) Selecting a Process screen 6 The Recovery of Factory Default Software - Toshiba Tecra A11 | User Manual - Page 70
70 Getting Started Recovering the Internal Storage Drive 7 Click Next. A confirmation message displays reminding you that all data on the C: drive will be lost during the recovery process. Be sure to save your work to external media before proceeding (see "Backing up your work" on page 103). 8 - Toshiba Tecra A11 | User Manual - Page 71
Getting Started 71 Recovering the Internal Storage Drive To create recovery DVDs/media: 1 Click Start, All Programs, My Toshiba, and then Recovery Media Creator. The TOSHIBA Recovery Media Creator dialog box displays. (Sample Image) TOSHIBA Recovery Media Creator dialog box 2 Select DVD or USB - Toshiba Tecra A11 | User Manual - Page 72
. For example, if your original internal storage drive fails, you can restore your system to a new internal storage drive from your recovery DVDs/media. For instructions on creating recovery DVDs/media, see "Creating recovery DVDs/media" on page 70. - Toshiba Tecra A11 | User Manual - Page 73
Getting Started 73 Recovering the Internal Storage Drive With recovery media, you can: ❖ Recover to out-of-box state (recommended recovery method) ❖ Recover to a custom size partition ❖ Recover without changing the internal storage drive partitions For more information on these options, see " - Toshiba Tecra A11 | User Manual - Page 74
box state and specify a custom size for the C: drive. Note: This option deletes all other partitions from the drive. 8 Follow the on-screen instructions to complete the recovery process. When the process is complete, a message displays indicating that the drive has been recovered. 9 Press any key on - Toshiba Tecra A11 | User Manual - Page 75
Getting Started 75 Erasing the Internal Storage Drive ❖ To access the Recovery Wizard on your recovery DVDs/media: Turn off your computer. Insert the first recovery DVD into your optical disc drive or connect the USB flash drive containing your recovery files to your computer, and then power on - Toshiba Tecra A11 | User Manual - Page 76
76 Getting Started Checking the internal storage drive operating status 4 Click Next. A confirmation message displays reminding you that all data on the internal storage drive will be lost. Be sure you have saved your work to external media (see "Backing up your work" on page 103) and created - Toshiba Tecra A11 | User Manual - Page 77
move. Pushing harder on the pointing device moves the cursor faster. Primary button-Performs the same function as the left button on a mouse. When a step instructs you to click or choose an item, move the cursor to the item, then press and release the primary button. To double-click, press the - Toshiba Tecra A11 | User Manual - Page 78
finger along the bottom edge of the TouchPad. This feature can be disabled or changed in the Mouse Properties dialog box. Control buttons When a step instructs you to click or choose an item, move the cursor to the item, then press and release the primary (left-hand) button. To double-click - Toshiba Tecra A11 | User Manual - Page 79
Getting Started 79 Using external display devices Using external display devices Your computer comes with a built-in display, but you can also connect the following types of external display devices to the video ports described below: ❖ An external monitor or projector via the RGB (monitor) port - Toshiba Tecra A11 | User Manual - Page 80
80 Getting Started Using external display devices Directing the display output when you turn on the computer Once you have connected an external display device, you can choose to use the internal display only, the external device only, or both simultaneously. NOTE Some modes are only available - Toshiba Tecra A11 | User Manual - Page 81
; the printer is then ready for use. Refer to your printer documentation for further instructions. TECHNICAL NOTE: To determine if your printer supports Plug and Play, check its documentation. If your printer does not support Plug and Play, you can set up the printer as described in "Setting up - Toshiba Tecra A11 | User Manual - Page 82
. Setting up a printer NOTE Some printers require a specific installation process. Refer to your printer installation guide for instructions before completing the following procedure. If your printer does not support Plug and Play, follow these steps to set it up for the first time. You only need - Toshiba Tecra A11 | User Manual - Page 83
Getting Started 83 Turning off the computer It is a good idea to turn off your computer when you are not using it for a while. If you are using the computer for the first time, leave the computer plugged into a power source (even though the computer is off) to fully charge the main battery. - Toshiba Tecra A11 | User Manual - Page 84
84 Getting Started Turning off the computer ❖ Restarting from Hibernation takes a little more time and consumes more main battery power than restarting from Sleep. ❖ When starting up again, the computer returns to the state in which you left it, including all open programs and files you were - Toshiba Tecra A11 | User Manual - Page 85
Getting Started 85 Turning off the computer Using the Shut down command The Shut down command completely shuts down the computer without saving your work or the current state of the computer. This command closes all open programs, shuts down the operating system, and then turns off your computer. - Toshiba Tecra A11 | User Manual - Page 86
86 Getting Started Turning off the computer 2 Click Change plan settings under the power plan to be customized. The Edit Plan Settings window appears. (Sample Image) Edit Plan Settings screen 3 Click Change advanced power settings. The Advanced settings tab of the Power Options window appears. 4 - Toshiba Tecra A11 | User Manual - Page 87
Getting Started 87 Turning off the computer NOTE These options can be set separately for how they operate while the computer is running on battery power or while connected to AC power. ❖ Lid close action Set this option to Shut down if you want the computer to shut down when you close the - Toshiba Tecra A11 | User Manual - Page 88
88 Getting Started Turning off the computer 2 Click Hibernate in the pop-up menu. The computer saves the state of all open programs and files, turns off the display, and then turns off. Configuring Hibernation mode options You can place the computer into Hibernation mode by either pressing the - Toshiba Tecra A11 | User Manual - Page 89
Getting Started 89 Turning off the computer 4 Double-click Power buttons and lid to display the actions that you can configure. (Sample Image) Advanced settings tab of Power Options screen 5 Select Hibernate for the options you want. NOTE These options can be set separately for how they - Toshiba Tecra A11 | User Manual - Page 90
90 Getting Started Turning off the computer Starting again from Hibernation mode To start up the computer from Hibernation mode, press the power button until the ON/OFF light glows green. The computer returns to the screen(s) you were using. If you put the computer in Hibernation mode by closing - Toshiba Tecra A11 | User Manual - Page 91
Getting Started 91 Turning off the computer To use any of these methods, you first need to enable them using the Power Options feature. 1 Click Start, Control Panel, System and Security, and then Power Options. The Power Options window appears. 2 Click Change plan settings under the power plan to - Toshiba Tecra A11 | User Manual - Page 92
92 Getting Started Turning off the computer 5 Double-click Power buttons and lid to display the actions that you can configure. (Sample Image) Advanced settings tab of Power Options screen 6 Select Sleep for the options you want. NOTE These options can be set separately for how they operate - Toshiba Tecra A11 | User Manual - Page 93
There are several ways in which you can customize your computer to suit your particular requirements. Refer to your operating system documentation or Help and Support for details. You may also wish to customize your power usage settings. For more information, see "Power Plans" on page 120. There are - Toshiba Tecra A11 | User Manual - Page 94
94 Getting Started Caring for your computer Moving the computer Before moving your computer, even across the room, make sure all drive activity has ended (the internal storage drive and optical disc drive indicator lights stop glowing) and all external peripheral cables are disconnected. Do not - Toshiba Tecra A11 | User Manual - Page 95
Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer's temporary memory until you save it to the internal storage drive. If the network you are using - Toshiba Tecra A11 | User Manual - Page 96
96 Learning the Basics Using the keyboard ❖ Use Error-checking and Disk Defragmenter regularly to check and optimize disk space and improve performance. ❖ Scan all new files for viruses. This precaution is especially important for files you receive via diskette, email, or download from the - Toshiba Tecra A11 | User Manual - Page 97
Learning the Basics 97 Using the keyboard ❖ The uppercase letter O and the number 0 are not interchangeable. Ctrl, Fn, and Alt keys (Sample Illustration) Ctrl, Fn, and Alt keys The Ctrl, Fn, and Alt keys do different things depending on the program you are using. For more information, see your - Toshiba Tecra A11 | User Manual - Page 98
98 Learning the Basics Starting a program Starting a program The easiest way to start a program is to double-click the name of the file that contains the information you want to work on. To find the file, use the Start menu or Windows® Explorer. If you prefer to open the program first, you have - Toshiba Tecra A11 | User Manual - Page 99
Learning the Basics 99 Starting a program Starting a program from Windows® Explorer If a program is not listed in the All Programs menu, you can start it from Windows® Explorer. Windows® Explorer gives you a view of your computer's contents as a hierarchy or "tree." You can easily see the - Toshiba Tecra A11 | User Manual - Page 100
100 Learning the Basics Saving your work Starting a program using the Search programs and files field This example uses the Start menu's Search programs and files field to start WordPad: 1 Click Start to display the Start menu. The Search programs and files field appears at the bottom of the Start - Toshiba Tecra A11 | User Manual - Page 101
then click Save. File names The Windows® operating system supports long file names that can contain up to 260 characters and can include spaces. Some applications do not support long file names and require file names limited to no more than - Toshiba Tecra A11 | User Manual - Page 102
102 Learning the Basics Printing your work Using a file extension Most programs assign an extension to the file name that identifies the file as being created in the program with a particular format. For example, Microsoft® Word saves files with a .doc/.docx extension. Any file name with an - Toshiba Tecra A11 | User Manual - Page 103
Learning the Basics Backing up your work 103 3 Specify the print parameters. For example, the range of pages and number of copies to print. 4 Click Print. Backing up your work Back up all the files you create in case something happens to your computer. You can back up your files to different types - Toshiba Tecra A11 | User Manual - Page 104
video. Digital versatile discs (DVDs) provide a significant increase in data storage and support features that were not available on previous video platforms. These features include wide-screen this: Drive in-use indicator light Eject button Manual eject hole (Sample Illustration) Optical disc drive - Toshiba Tecra A11 | User Manual - Page 105
the disc tray is open, be careful not to touch the lens or the area around it. Doing so could cause the drive to malfunction. Manual eject hole-Use if you need to release the disc tray when the power is off. Use a straightened paper clip or other narrow object to - Toshiba Tecra A11 | User Manual - Page 106
106 Learning the Basics Using the optical disc drive If your computer comes with a solid state drive (SSD) (available on certain models), under certain unusual conditions of prolonged non-use and/or exposure to high temperatures, your SSD may be vulnerable to data retention errors. Inserting an - Toshiba Tecra A11 | User Manual - Page 107
the spindle and is lying flat on the tray. If you insert the disc incorrectly, it may jam the drive. If this happens, contact Toshiba support for assistance. 9 Push the disc tray in by pressing gently on the center of the tray until it clicks into place. You are ready to - Toshiba Tecra A11 | User Manual - Page 108
the AutoRun feature does not automatically start your disc, try launching the optical disc manually. To do this, follow these steps: 1 Click Start, and then Computer. recordable optical media. For more information regarding supported optical media formats please refer to your computer's detailed specifications - Toshiba Tecra A11 | User Manual - Page 109
play back or operate properly on other computers or optical media players. These problems are not due to any defect in your Toshiba computer or optical disc , such as a straightened paper clip, into the manual eject hole. The disc tray slides partially out of the drive. Never use a pencil to press - Toshiba Tecra A11 | User Manual - Page 110
110 Learning the Basics Toshiba's online resources 2 Pull the tray out until it is fully open, remove the disc, and place it in its protective cover. 3 Gently press the tray in to close it. Caring for optical discs ❖ Store your discs in their original containers to protect them from scratches and - Toshiba Tecra A11 | User Manual - Page 111
Chapter 3 Mobile Computing This chapter covers all aspects of using your computer while traveling. Toshiba's energy-saver design Your computer enters a low-power suspension mode when it is not being used, thereby conserving energy and saving money in the process. It has a number of other features - Toshiba Tecra A11 | User Manual - Page 112
112 Mobile Computing Running the computer on battery power Your computer contains Toshiba EasyGuard®. The Toshiba EasyGuard* technology is made up of four foundational elements that incorporate hardware and software innovations into various Toshiba computers that address the most common security, - Toshiba Tecra A11 | User Manual - Page 113
are not completely familiar with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba's Customer Support Center. - Toshiba Tecra A11 | User Manual - Page 114
114 Mobile Computing Charging batteries Using additional batteries In addition to the main battery, you may also have an optional secondary battery (not included with your computer). If you travel and need to work for many hours without an AC power source, you may purchase a battery module for use - Toshiba Tecra A11 | User Manual - Page 115
Mobile Computing Charging batteries 115 The battery may not start charging immediately under the following conditions: ❖ The battery is extremely hot or cold. To ensure that the battery charges to its full capacity, wait until it reaches room temperature (50 to 80 degrees Fahrenheit, 10 to 26 - Toshiba Tecra A11 | User Manual - Page 116
116 Mobile Computing Monitoring main battery power The computer can be used while the RTC battery is being charged, although the charging status of the RTC battery cannot be monitored. Monitoring main battery power The computer's main battery light gives you an indication of the main battery's - Toshiba Tecra A11 | User Manual - Page 117
Mobile Computing Monitoring main battery power 117 HINT: Be careful not to confuse the battery light ( ) with the ON/OFF light ( ). When the ON/OFF light flashes amber, it indicates that the system is suspended (using the Windows® operating system Sleep command). Power button System indicator - Toshiba Tecra A11 | User Manual - Page 118
118 Mobile Computing Monitoring main battery power Move the pointer over the power icon in the notification area, see "Finding your way around the desktop" on page 130 for more information on the notification area. A pop-up message displays the remaining battery power as a percentage. With - Toshiba Tecra A11 | User Manual - Page 119
Mobile Computing Monitoring main battery power 119 To change the default notification settings: 1 Click Start, Control Panel, System and Security, and then Power Options. The Power Options window appears. 2 Click Change plan settings under the power plan to be customized. The Edit Plan Settings - Toshiba Tecra A11 | User Manual - Page 120
120 Mobile Computing Monitoring main battery power There are various ways in which you can conserve power and extend the operating time of your battery: ❖ Enable Sleep or Hibernation, which saves power when you turn off the computer and turn it back on again ❖ Use the Windows® power-saving option - Toshiba Tecra A11 | User Manual - Page 121
Mobile Computing Monitoring main battery power 121 NOTE To edit a plan or to edit advanced settings, continue to the following steps. 4 Click Change plan settings to choose the plan you want to edit. This screen allows you to change basic settings. 5 Click Change advanced power settings to - Toshiba Tecra A11 | User Manual - Page 122
122 Mobile Computing Using the TOSHIBA eco power plan Using the TOSHIBA eco power plan This computer is equipped with the Toshiba eco power plan. Operating the computer with this power plan enabled reduces electrical power consumption by slightly lowering system performance. For example, when this - Toshiba Tecra A11 | User Manual - Page 123
battery from the computer To remove the battery: 1 Save your work. 2 Turn off the computer or place it in Hibernation mode according to the instructions in "Using and configuring Hibernation mode" on page 87. 3 Unplug and remove any cables connected to the computer, including the AC adaptor. 4 Close - Toshiba Tecra A11 | User Manual - Page 124
124 Mobile Computing Changing the main battery If the battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately. Always dispose of used battery packs in compliance with all applicable laws and regulations. Put insulating tape, such as cellophane - Toshiba Tecra A11 | User Manual - Page 125
Mobile Computing Taking care of your battery 125 3 Slide the battery release lock to the locked position. (Sample Illustration) Locking the battery release lock 4 Turn the computer right side up. 5 Reconnect any cables that were removed in step 3 of "Removing the battery from the computer" on - Toshiba Tecra A11 | User Manual - Page 126
126 Mobile Computing Taking care of your battery ❖ To replace the main battery, use an identical battery that you can purchase through the Toshiba Web site at accessories.toshiba.com. ❖ A reverse polarity condition should be avoided with all batteries. The main battery is designed so that it - Toshiba Tecra A11 | User Manual - Page 127
possibly result in serious injury. Always use the battery pack supplied as an accessory or an equivalent battery pack specified in the User's Manual. Other battery packs have different voltage and terminal polarities. Use of non-conforming battery packs could generate smoke or cause fire or rupture - Toshiba Tecra A11 | User Manual - Page 128
the computer in a carrying case. Toshiba offers a choice of carrying cases for the computer. They all provide plenty of extra space for manuals, power cords, and compact discs. Contact your authorized Toshiba representative for more information or visit Toshiba's Web site at accessories.toshiba.com - Toshiba Tecra A11 | User Manual - Page 129
features to start programs, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change in - Toshiba Tecra A11 | User Manual - Page 130
130 Exploring Your Computer's Features Exploring the desktop Finding your way around the desktop Your computer's desktop includes several standard features: icons, Start button, taskbar, notification area, and background pattern. Icons Start button Taskbar Notification area (Sample Image) - Toshiba Tecra A11 | User Manual - Page 131
to: ❖ Start programs ❖ Open documents ❖ Adjust system settings ❖ Find files ❖ Access Windows® Help and Support ❖ Suspend system activity and shut down the computer NOTE Whenever a procedure in this User's Guide instructs you to click Start, it means that you should click the Start button. Taskbar - Toshiba Tecra A11 | User Manual - Page 132
LAN, etc.) Using Wireless LAN connectivity NOTE Wireless connectivity and some features may require you to purchase additional software, external hardware or services. Availability of public wireless LAN access points may be limited. Your system may come with an optional wireless LAN module. This - Toshiba Tecra A11 | User Manual - Page 133
When the Wireless antenna ON/OFF switch is ON, the wireless indicator light will be lit. For help with common Wi-Fi® networking problems, see "Wireless networking problems" on page 198. Connecting your computer to a network You can connect your computer to a network to increase its capabilities and - Toshiba Tecra A11 | User Manual - Page 134
134 Exploring Your Computer's Features Setting up for communications Connecting a modem to a telephone line (Available on certain models.) Your computer may come with a built-in modem that can be connected to a standard voice-grade telephone line. The modem allows you to: ❖ Access the Internet ❖ - Toshiba Tecra A11 | User Manual - Page 135
an analog phone line could cause a computer system failure. Now you are ready to send a fax or use the modem to connect to an online service or the Internet. Exploring audio features You can use your computer to record sounds using the computer's internal microphone (available on certain models) or - Toshiba Tecra A11 | User Manual - Page 136
136 Exploring Your Computer's Features Using the Web Camera 6 To save the file, type a file name, and then click Save. Using external speakers or headphones Your computer is equipped with a full stereo sound system with internal speakers. Instead of using the internal speakers, you can connect - Toshiba Tecra A11 | User Manual - Page 137
click Start, All Programs, TOSHIBA, Utilities, and then Web Camera Application Help. Using an ExpressCard® The ExpressCard® slot supports the use of ExpressCard media. The slot also supports hot swapping, which allows you to replace one ExpressCard with another while the computer is on. Inserting an - Toshiba Tecra A11 | User Manual - Page 138
138 Exploring Your Computer's Features Using the Smart Card Reader Removing an ExpressCard® 1 Prepare the card for removal by clicking on the Show hidden icons button ( ), if necessary, in the notification area and then selecting the Safely Remove Hardware and Eject Media icon. 2 Select the card - Toshiba Tecra A11 | User Manual - Page 139
data from one media to another, use the drag-and-drop feature of the Windows® operating system. Inserting memory media The following instructions apply to all types of supported media devices. 1 Turn the media so that the contacts (metal areas) are face down. 2 Push the media into the adapter until - Toshiba Tecra A11 | User Manual - Page 140
140 Exploring Your Computer's Features Using the Memory card reader When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data. Removing memory media 1 Prepare the card for removal by clicking on the Show hidden - Toshiba Tecra A11 | User Manual - Page 141
or video files. Like the USB interface, the eSATA interface supports hot swapping (connecting and disconnecting devices while the computer is on aligned with the Port Replicator. For more information, consult the user's manual that came with your Port Replicator, or visit pcsupport.toshiba.com. On - Toshiba Tecra A11 | User Manual - Page 142
Chapter 5 Utilities Your computer includes several utilities designed to help you to reconfigure your system to best meet your individual needs. Together, these allow you to ascertain certain system details, set additional options, or change default options. These utilities are described in this - Toshiba Tecra A11 | User Manual - Page 143
❖ USB Sleep and Charge Utility ❖ TOSHIBA Zooming Utility ❖ TOSHIBA Button Support ❖ TOSHIBA Accessibility ❖ Trusted Platform Module (TPM) ❖ Fingerprint Authentication Utility ❖ TOSHIBA eco Utility™ ❖ TOSHIBA Service Station ❖ TOSHIBA PC Health Monitor ❖ ConfigFree® TOSHIBA Assist The TOSHIBA Assist - Toshiba Tecra A11 | User Manual - Page 144
144 Utilities TOSHIBA Assist The TOSHIBA Assist offers four categories of options: ❖ Connect ❖ Secure ❖ Protect & Fix ❖ Optimize Connect The features available in this category are: ❖ ConfigFree® Connectivity Doctor ❖ Bluetooth® Settings (Sample Image) TOSHIBA Assist window - Connect tab - Toshiba Tecra A11 | User Manual - Page 145
Utilities TOSHIBA Assist Secure The features available in this category are: ❖ Supervisor password ❖ User password ❖ TOSHIBA Security Assist 145 (Sample Image) TOSHIBA Assist window - Secure tab - Toshiba Tecra A11 | User Manual - Page 146
146 Utilities TOSHIBA Assist Protect & Fix The features available in this category are: ❖ TOSHIBA PC Diagnostic Tool Utility ❖ TOSHIBA HDD Protection Utility (Sample Image) TOSHIBA Assist window - Protect & Fix tab - Toshiba Tecra A11 | User Manual - Page 147
The features available in this category are: ❖ Mouse Utility ❖ TOSHIBA Hardware Setup (Hardware Settings) ❖ TOSHIBA Zooming Utility ❖ TOSHIBA Button Support ❖ TOSHIBA Accessibility ❖ TOSHIBA Face Recognition Utility ❖ USB Sleep and Charge Utility ❖ TOSHIBA eco Utility™ 147 (Sample Image) TOSHIBA - Toshiba Tecra A11 | User Manual - Page 148
148 Utilities TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: 1 Click Start, All Programs, My Toshiba, and then - Toshiba Tecra A11 | User Manual - Page 149
users from accessing certain functions such as TOSHIBA Hardware Setup. This is useful if more than one person uses the computer. A single user password supports the instant and power-on password functions. When setting up passwords, keep the following in mind: ❖ The user password can be set up under - Toshiba Tecra A11 | User Manual - Page 150
150 Utilities Setting passwords Using a supervisor password A supervisor password prevents other users from changing hardware configuration options. Setting a supervisor password If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a - Toshiba Tecra A11 | User Manual - Page 151
Utilities Setting passwords 151 6 Click Set. 7 Click OK if you want to save the password to a text file on a diskette or media of your choice, or click Cancel to continue without saving the password to a text file. 8 Shut down the system to complete the process. Deleting a supervisor password To - Toshiba Tecra A11 | User Manual - Page 152
Assist. The TOSHIBA Assist window appears. 2 On the left side, click the Secure tab. 3 Click the User Password icon. 4 Click Delete. 5 Follow the on-screen instructions to remove the user password. NOTE This will remove the user password only. - Toshiba Tecra A11 | User Manual - Page 153
Utilities TOSHIBA Face Recognition Utility 153 TOSHIBA Face Recognition Utility Your computer may come with the TOSHIBA Face Recognition utility. This utility provides another way to log on to your computer. NOTE For high security purposes, TOSHIBA Face Recognition is not a suitable substitute - Toshiba Tecra A11 | User Manual - Page 154
154 Utilities TOSHIBA Security Assist TOSHIBA Security Assist The TOSHIBA Security Assist Utility acts as a "command center" where you can set up various passwords or other security features, and see how these features can be used with each other to increase security even further, or to simplify - Toshiba Tecra A11 | User Manual - Page 155
Utilities TOSHIBA Security Assist 155 ❖ Log on Settings-Select this category to set up security options that protect individual user accounts. ❖ Password of current user: Check the status of the Windows® password for the account to which you are currently logged on. ❖ Password of all users: Check - Toshiba Tecra A11 | User Manual - Page 156
help. NOTE The TOSHIBA PC Diagnostic Tool utility may show tests for features you do not have. This is normal and does not indicate a problem. To use the TOSHIBA PC Diagnostic Tool utility: 1 Click Start, All Programs, TOSHIBA, Utilities, and then PC Diagnostic Tool, or click the PC Diagnostic - Toshiba Tecra A11 | User Manual - Page 157
Utilities TOSHIBA HDD Protection Utility 157 TOSHIBA HDD Protection Utility The TOSHIBA HDD Protection Utility controls your computer's hard disk drive (HDD) protection feature, which parks the HDD whenever motion is detected on the computer. Using this utility, you can enable or disable hard disk - Toshiba Tecra A11 | User Manual - Page 158
158 Utilities Mouse Utility Mouse Utility The Mouse utility allows you to change your pointing device or mouse settings. To access the Mouse utility: 1 Click Start, Control Panel, Hardware and Sound, and then under Devices and Printers, click Mouse, or click the Mouse icon in the Optimize tab of - Toshiba Tecra A11 | User Manual - Page 159
the following tabs: ❖ Boot Priority-Allows you to change the sequence in which your computer searches the drives for the operating system You can also manually choose the Boot Priority by pressing the power button to power on the computer, then quickly pressing the F12 key. Select the boot device by - Toshiba Tecra A11 | User Manual - Page 160
160 Utilities TOSHIBA Hardware Setup ❖ CPU-Allows you to enable or disable CPU frequency switching modes Dynamically Switchable-This mode is the default setting for your computer, and automatically changes the processing frequency and decreases voltage depending on the power source: ❖ AC Power-If - Toshiba Tecra A11 | User Manual - Page 161
Utility This utility displays whether the "USB Sleep and Charge function" is enabled or disabled and shows the position of the USB port that supports the "USB Sleep and Charge function." It also displays the remaining battery capacity. Starting the USB Sleep and Charge Utility To start this utility - Toshiba Tecra A11 | User Manual - Page 162
162 Utilities USB Sleep and Charge Utility NOTE ❖ When "USB Sleep and Charge function" is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF. USB bus power (DC 5V) is similarly supplied to the external devices which are - Toshiba Tecra A11 | User Manual - Page 163
will stop when 10% or less of the battery power remains. Power supply mode settings Your computer may provide two different charging modes, to support various types of USB devices. If your computer provides more than one charging mode, the charging mode you should select depends on the USB device - Toshiba Tecra A11 | User Manual - Page 164
164 Utilities USB Sleep and Charge Utility charging mode, use the Power supply mode drop-down list in the utility. (Sample Image) TOSHIBA USB Sleep and Charge Utility screen NOTE With certain external devices, the USB Sleep and Charge function may not work no matter which charging mode you - Toshiba Tecra A11 | User Manual - Page 165
Utilities TOSHIBA Zooming Utility 165 TOSHIBA Zooming Utility This utility allows you to select which applications will work with the zoom in/out hot keys (see "Zoom (Display resolution)" on page 223). You may select all applications or any subset of the following: ❖ Microsoft® Internet Explorer® - Toshiba Tecra A11 | User Manual - Page 166
control panel directly above the keyboard. To access TOSHIBA Button Support: 1 Click the TOSHIBA Button Support icon in the Optimize tab of TOSHIBA Assist. The TOSHIBA Button Support window appears. (Sample Image) TOSHIBA Button Support screen 2 Under Button Name, select the button whose function - Toshiba Tecra A11 | User Manual - Page 167
Utilities TOSHIBA Accessibility 167 TOSHIBA Accessibility The TOSHIBA Accessibility utility allows you to use the Fn key to create a hot key combination with one of the function keys without pressing the two keys simultaneously as is usually required. Using Accessibility lets you make the Fn key a - Toshiba Tecra A11 | User Manual - Page 168
Application Installer from the desktop and install the following packages: ❖ Infineon Trusted Platform Module Utility ❖ Infineon TPM (Trusted Platform Module) Installation Guide 2 Follow the directions on your screen. Once the TPM files have been installed, you will need to enable the TPM feature - Toshiba Tecra A11 | User Manual - Page 169
Utilities Fingerprint Authentication Utility 169 Fingerprint Authentication Utility The fingerprint authentication utility (available on certain models) can be used to replace the keyboard-based user password authentication system when booting up. The fingerprint authentication utility can also be - Toshiba Tecra A11 | User Manual - Page 170
Fast User Switching feature of the Windows® operating system is also supported. If user A is logged on and the fingerprint utility verifies might result in damage to the reader or cause reader failure, finger recognition problems, or lower finger recognition success rate. ❖ Do not scratch or poke - Toshiba Tecra A11 | User Manual - Page 171
Utilities Fingerprint Authentication Utility 171 ❖ Avoid the following finger conditions for enrollment or recognition as they may result in fingerprint enrollment errors or a drop in the fingerprint recognition success rate. ❖ Soaked or swollen finger (e.g., after taking bath) ❖ Injured finger ❖ - Toshiba Tecra A11 | User Manual - Page 172
172 Utilities Fingerprint Authentication Utility Fingerprint reader limitations ❖ The fingerprint reader compares and analyzes the unique characteristics in a fingerprint. However, there may be instances where certain users are unable to register their fingerprints due to insufficient unique - Toshiba Tecra A11 | User Manual - Page 173
Utilities TOSHIBA eco Utility™ 173 TOSHIBA eco Utility™ The TOSHIBA eco Utility™ monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the TOSHIBA eco Utility™, do one of the following: ❖ Click Start, All - Toshiba Tecra A11 | User Manual - Page 174
may affect the performance of your TOSHIBA computer. It may also be used to help diagnose problems should the computer require service by TOSHIBA or TOSHIBA's authorized service providers. Additionally, TOSHIBA may use this information for quality assurance analysis. Subject to the use restrictions - Toshiba Tecra A11 | User Manual - Page 175
® is a set of utilities that makes it easy to control communication devices and network connections. ConfigFree also lets you identify communication problems and create profiles for easy switching between locations and communication networks. NOTE For more information on using ConfigFree, see the - Toshiba Tecra A11 | User Manual - Page 176
with an "X." ConfigFree® Utilities Connectivity Doctor The Connectivity Doctor lets you analyze your network connections and fix network connection problems. Using Connectivity Doctor, you can view detailed network information by simply moving the mouse pointer. The Connectivity Doctor works - Toshiba Tecra A11 | User Manual - Page 177
Utilities ConfigFree® ❖ Status of Wireless Connection switch 177 (Sample Image) Connectivity Doctor screen Profile Settings The Profile Settings utility lets you save network settings in "profiles." ConfigFree® profiles are useful for easily switching network settings and devices. You can switch - Toshiba Tecra A11 | User Manual - Page 178
178 Utilities ConfigFree® To create a profile: 1 Click the icon in the notification area. 2 Move the pointer to Profiles. 3 Click Open Settings. The ConfigFree Profile Settings window appears. (Sample Image) ConfigFree Profile Settings window 4 Click Add to start the Create Profile Wizard. - Toshiba Tecra A11 | User Manual - Page 179
you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program stops responding. If you are working with a program that suddenly freezes all operations, chances - Toshiba Tecra A11 | User Manual - Page 180
again. Your computer may be in Sleep mode and have a software or resource conflict. When this happens turning the power on returns you to the problem instead of restarting the system. To clear the condition, press Ctrl, Alt, and Del simultaneously. Then shut down the computer via software, or follow - Toshiba Tecra A11 | User Manual - Page 181
optional external diskette drive. Your computer normally loads the operating system from the internal storage drive. If you have an internal storage drive problem, you will not be able to start the computer. Insert a system diskette into the optional external diskette drive and press F12 when the - Toshiba Tecra A11 | User Manual - Page 182
computer's battery (click the Ask Iris® link and search for the support bulletin by name). 4 Connect the AC adaptor to a different power outlet, preferably in a different room. If the computer starts normally, there may be a problem with the AC outlet itself, or the voltage level available from it - Toshiba Tecra A11 | User Manual - Page 183
time to start. ❖ The operating system responds differently from the normal routine. ❖ The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device. If you experience any of these - Toshiba Tecra A11 | User Manual - Page 184
have to change your system's configuration or verify the startup procedure to fix the problem. To do this, use the options in the Startup menu. To open the x 480) ❖ Last Known Good Configuration (advanced) ❖ Directory Services Restore Mode ❖ Debugging Mode ❖ Disable automatic restart on system - Toshiba Tecra A11 | User Manual - Page 185
troubleshooting the problem. To access the Windows® operating system Help and Support: 1 Click Start, then click Help and Support, or press F1. The Help and Support instructions. ❖ Click one of the options listed in the window and then follow the on-screen instructions. You can connect to Support - Toshiba Tecra A11 | User Manual - Page 186
used by the device. This tab also provides options for updating the driver or rolling back the driver in case the new version is causing a problem. The tabs that appear in the dialog box vary from one device to another. For more information about Device Manager, refer to Windows® online Help - Toshiba Tecra A11 | User Manual - Page 187
module, following the instructions in "Removing a memory module" on page 58. 3 Reinstall the memory module, following the instructions in "Installing a optional secondary battery, and real-time clock (RTC) battery). Power problems are interrelated. For example, a faulty AC adaptor or power cord/ - Toshiba Tecra A11 | User Manual - Page 188
188 If Something Goes Wrong Power and the batteries If the AC power light still does not come on, check that the wall outlet is working properly by plugging in a lamp or other appliance. The AC adaptor and power cord/cable work correctly, but the battery will not charge. The battery does not - Toshiba Tecra A11 | User Manual - Page 189
light, or Fn + F11 to turn off the numlock light. If the problem occurs when both the keypad overlays are off, make sure the software you are , press Fn and F5 simultaneously (once). If this does not correct the problem, press Fn and F5 simultaneously again to return the display priority to its - Toshiba Tecra A11 | User Manual - Page 190
Windows® online Help. A message displays saying that there is a problem with your display settings and that the adapter type is incorrect or your hardware. Reduce the size of the color palette to one that is supported by the computer's internal display. To change the display properties: 1 Right- - Toshiba Tecra A11 | User Manual - Page 191
usually show up as an inability to access the drive or as sector errors. Sometimes a drive problem may cause one or more files to appear to have garbage in them. Typical problems are: You are having trouble accessing a drive, or one or more files appear to be missing. Make sure you are identifying - Toshiba Tecra A11 | User Manual - Page 192
Some programs run correctly but others do not. This is probably a configuration problem. If a program does not run properly, refer to its documentation and check (not the drive) is probably causing the problem. Run Error-checking on the faulty diskette (for instructions see "Disk or storage drive - Toshiba Tecra A11 | User Manual - Page 193
), use a narrow object, such as a straightened paper clip, to press the manual eject button. This button is in the small hole next to the optical disc regarding supported optical media formats, refer to the complete detail specifications for your computer at pcsupport.toshiba.com. If the problem is - Toshiba Tecra A11 | User Manual - Page 194
® include many types of devices, such as a removable hard disk, additional memory, or a pager. Most ExpressCard problems occur during installation and setup of new cards. If you are having trouble getting one or more of these devices to work together, several sections in this chapter may apply. If - Toshiba Tecra A11 | User Manual - Page 195
Something Goes Wrong ExpressCard® problems 195 Resolving ExpressCard® problems Here are some common problems and their solutions: The slot If no resource conflict is indicated, contact the card manufacturer for additional troubleshooting assistance. 6 Click OK to confirm the uninstall. 7 In the - Toshiba Tecra A11 | User Manual - Page 196
or Sleep mode. This is known as "warm swapping" and is not supported. For more information on Hibernation and Sleep modes see "Hibernation mode" on page which should contain a troubleshooting section. Printer problems This section lists some of the most common printer problems. The printer will not - Toshiba Tecra A11 | User Manual - Page 197
Run the printer's self-test to check for any problem with the printer itself. Make sure you installed the proper printer drivers as shown in "Setting up a printer" on page 82 or in the instructions that came with the printer. You may have connected the printer while the computer is on. Disable - Toshiba Tecra A11 | User Manual - Page 198
problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems public Web site, the ISP's (Internet Service Provider) service may be disrupted. ❖ Verify that the Service Set Identifier (SSID), or network name support technician at a later time. - Toshiba Tecra A11 | User Manual - Page 199
information to determine if this is the case, contact that vendor's support group for further advice. DVD operating problems If you experience a problem playing DVDs, you may be able to fix the problem yourself. For general problems playing a DVD title, try the following steps: 1 Verify that the - Toshiba Tecra A11 | User Manual - Page 200
Develop good computing habits 4 Clean the disc and try again. A dirty drive can also cause audio problems. If you have tried several discs and all fail, consider sending your drive to an authorized service provider to get it cleaned. 5 Verify that your computer recognizes your optical disc drive by - Toshiba Tecra A11 | User Manual - Page 201
follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer and its software work together. Get familiar with all the user's guides provided with your computer, as well as the manuals that come with the programs and - Toshiba Tecra A11 | User Manual - Page 202
operating system quickly creates restore points-'snapshots' of your Windows® operating system configuration-and saves them for later recall. If you experience problems after installing some new hardware or software, you can easily select a previously established Control Point to 'turn back the clock - Toshiba Tecra A11 | User Manual - Page 203
® operating system The most valuable component of your computer system is the data you create and store on its internal storage drive. Since problems with either hardware or software can make the data inaccessible or even destroy it, the next most valuable component of your computer system may - Toshiba Tecra A11 | User Manual - Page 204
3 Click Control Panel. 4 Click Back up your computer under the System and Security heading. Follow the on-screen instructions to back up your files. For more help, click Start, Help and Support, and search for "back up files." General tips for installing hardware and software Here are a few tips to - Toshiba Tecra A11 | User Manual - Page 205
This will make it much easier to determine the origin of any new problems. For best results, follow this sequence: 1 Back up critical data function" is set to Enabled the "USB Wakeup function" does not work for ports that support the "USB Sleep and Charge function." In that case, use a USB port that - Toshiba Tecra A11 | User Manual - Page 206
information in your operating system documentation. ❖ If the problem occurs while you are running a program, consult the program's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance. ❖ Consult the dealer from whom - Toshiba Tecra A11 | User Manual - Page 207
along with its installation media ❖ Information about what you were doing when the problem occurred ❖ Exact error messages and when they occurred For technical support, call the Toshiba Customer Support Center: Within the United States at (800) 457-7777 Outside the United States at (949) 859-4273 - Toshiba Tecra A11 | User Manual - Page 208
208 If Something Goes Wrong Toshiba's worldwide offices Latin America and Caribbean Toshiba America Information Systems 9740 Irvine Blvd. Irvine, California 92618 USA 800-457-7777 (within the US) 949-859-4273 (outside of the US this call may incur long-distance charges) Spain Toshiba Information - Toshiba Tecra A11 | User Manual - Page 209
Appendix A Hot Keys/TOSHIBA Cards Hot keys and TOSHIBA Cards provide a quick way to modify selected system functions and to launch applications. There are two types of TOSHIBA Cards: Hot Key Cards and Application Cards. Hot Key Cards The Hot Key Cards are used to set or modify the following system - Toshiba Tecra A11 | User Manual - Page 210
210 Hot Keys/TOSHIBA Cards Hot Key Cards Using the Hot Key Cards The Hot Key Cards are normally hidden from view. The Cards appear when you press the Fn key. NOTE Hot keys are keys that, when pressed in combination with the Fn key, turn system functions on and off. Hot keys have a legend on the - Toshiba Tecra A11 | User Manual - Page 211
Application Card launches the TOSHIBA Disc Creator utility. TOSHIBA Hardware Setup utility For more information, refer to "TOSHIBA Hardware Setup" on page 159. TOSHIBA Button Support utility For more information, refer to "TOSHIBA Button - Toshiba Tecra A11 | User Manual - Page 212
212 Hot Keys/TOSHIBA Cards Application Cards NOTE Not all functions are supported on all models. Using the Application Cards To launch an application using the Application Cards: 1 Press and hold the Fn key. The TOSHIBA Cards display - Toshiba Tecra A11 | User Manual - Page 213
Hot Keys/TOSHIBA Cards Hot key functions 213 Card Case The Card Case feature allows you to choose which cards appear in the Application Card display (see "Using the Application Cards" on page 212). To use the Card Case: 1 Click Start, All Programs, TOSHIBA, Utilities, and then Settings for Flash - Toshiba Tecra A11 | User Manual - Page 214
214 Hot Keys/TOSHIBA Cards Hot key functions Volume Mute or Fn + This TOSHIBA Card or hot key enables/disables volume mute on your computer. When volume mute is enabled, no sound will come from the speakers or headphones. Selecting this Card or pressing the hot key displays the following options: - Toshiba Tecra A11 | User Manual - Page 215
Hot Keys/TOSHIBA Cards Hot key functions 215 Lock (Instant security) This TOSHIBA Card or hot key blanks the display. Selecting this Card or pressing the hot key displays the following options: or Fn + (Sample Image) Security options ❖ To enable lock, select . ❖ To cancel, select . The Fn + F1 - Toshiba Tecra A11 | User Manual - Page 216
216 Hot Keys/TOSHIBA Cards Hot key functions Power plan or Fn + This TOSHIBA Card or hot key displays the power plans and cycles through the power plans. The properties of each power plan, and the power plans that are displayed by this function, are set in the Power Options window. Selecting this - Toshiba Tecra A11 | User Manual - Page 217
Sleep mode or Fn + Hot Keys/TOSHIBA Cards Hot key functions 217 This TOSHIBA Card or hot key places the computer into Sleep mode. For more information about Sleep mode, please see "Using and configuring Sleep mode" on page 90. Selecting this Card or pressing the hot key displays the following - Toshiba Tecra A11 | User Manual - Page 218
218 Hot Keys/TOSHIBA Cards Hot key functions Hibernation mode or Fn + This TOSHIBA Card or hot key places the computer into Hibernation mode. If Hibernation mode is disabled, this hot key will not respond. For more information on Hibernation mode, see "Using and configuring Hibernation mode" on - Toshiba Tecra A11 | User Manual - Page 219
Hot Keys/TOSHIBA Cards Hot key functions 219 Output (Display switch) This TOSHIBA Card or hot key cycles through the power-on display options (only the first option is available when you do not have an external monitor attached) (the last option is available only if you are in Extended Display - Toshiba Tecra A11 | User Manual - Page 220
/TOSHIBA Cards Hot key functions NOTE Cycle through the display modes, then select the desired mode. Not all functions are supported on all models. Some systems also support an additional Swap Image Display mode. This mode is available only if the current setting is an extended desktop mode (Built - Toshiba Tecra A11 | User Manual - Page 221
Hot Keys/TOSHIBA Cards Hot key functions 221 Disabling or enabling wireless devices or Fn + This TOSHIBA Card or hot key enables/disables the optional wireless devices installed in your computer. The wireless modes are: ❖ Wi-Fi® enabled-Enables just the Wi-Fi® module. ❖ Bluetooth®* enabled- - Toshiba Tecra A11 | User Manual - Page 222
222 Hot Keys/TOSHIBA Cards Hot key functions Disabling or enabling the Toshiba Dual Pointing Device or Fn + This TOSHIBA Card or hot key enables/disables the Toshiba Dual Pointing Device. For more information on using the Toshiba Dual Pointing Device, see "Using the Toshiba Dual Pointing Device" - Toshiba Tecra A11 | User Manual - Page 223
Hot Keys/TOSHIBA Cards Hot key functions 223 Zoom (Display resolution) or Fn + [Space bar] This TOSHIBA Card or hot key switches screen resolution. Selecting this Card or pressing the hot key displays the following options: (Sample Image) Screen resolution options Cycle through the screen - Toshiba Tecra A11 | User Manual - Page 224
Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved United Kingdom BS approved Australia CSA - Toshiba Tecra A11 | User Manual - Page 225
NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this user's guide. AC alternating current BIOS basic input/output system bps bits per second CD compact disc CD-ROM compact disc read-only memory CD-RW - Toshiba Tecra A11 | User Manual - Page 226
Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I/O input/output IRQ interrupt request ISP Internet service provider KB kilobyte LAN local area network LCD liquid crystal display LED Light Emitting Diode LPT1 line printer port - Toshiba Tecra A11 | User Manual - Page 227
transistor universal serial bus uniform resource locator wide area network World Wide Web Terms The following terms may appear in this user's guide. A active-matrix display - A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as - Toshiba Tecra A11 | User Manual - Page 228
signal changes per second (not necessarily the same as bits per second). See also bits per second. BIOS (basic input/output system) - Basic instructions, stored in readonly memory (ROM), containing the information the computer needs to check hardware and load the operating system when you start up - Toshiba Tecra A11 | User Manual - Page 229
229 Glossary C cache - A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer's main memory. See also CPU cache, L1 cache, L2 cache. CD - An individual compact disc. See also CD- - Toshiba Tecra A11 | User Manual - Page 230
230 Glossary CPU cache - A section of very fast memory residing between the CPU and the computer's main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache. cursor - An on-screen symbol (usually a flashing - Toshiba Tecra A11 | User Manual - Page 231
231 Glossary diskette - A thin, flexible disk in a protective jacket that stores magnetically encoded data. Diskettes can be removed from the computer and come in two sizes: 5.25-inch and 3.5-inch. Your computer uses 3.5-inch diskettes. See also double-density diskette, high-density diskette. - Toshiba Tecra A11 | User Manual - Page 232
232 Glossary extension - See file extension. external device - See device. F file - A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document. file allocation table (FAT) - The section of a - Toshiba Tecra A11 | User Manual - Page 233
. internal device - See device. Internet - The decentralized, world-wide network of computers that provides electronic mail, the World Wide Web, and other services. See also World Wide Web. K keyboard shortcut - A key or combination of keys that you use to perform a task instead of using - Toshiba Tecra A11 | User Manual - Page 234
234 Glossary LAN (local area network) - A group of computers or other devices dispersed over a relatively limited area and connected by a communications link that enables any device to interact with any other on the network. LED (Light Emitting Diode) - A solid state lamp (SSL) that uses light- - Toshiba Tecra A11 | User Manual - Page 235
235 Glossary motherboard - The computer's main circuit board that contains the processor, memory, and other primary components. MS-DOS prompt - See system prompt. multi-function drive - A DVD drive that can read and write to CD and DVD media. multimedia - A combination of two or more media, such - Toshiba Tecra A11 | User Manual - Page 236
you plug in a cable for connection to a network or a peripheral device. processor - See central processing unit (CPU). program - A set of instructions that can be executed by a computer. The general classes of programs (also called software) are operating system, application, and utility. See also - Toshiba Tecra A11 | User Manual - Page 237
in ROM remains whether or not the computer is receiving power. This type of memory is used to store your computer's BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory. Compare RAM. S Secure Digital (SD) - A small, portable, non-volatile memory card - Toshiba Tecra A11 | User Manual - Page 238
" sign) indicating where users are to enter commands. T TFT display - See active-matrix display. U universal serial bus (USB) - USB is a serial bus that supports a data transfer rate of up to 480 Mbps (480 million bits per second). USB can connect up to 127 peripheral devices through a single - Toshiba Tecra A11 | User Manual - Page 239
239 Glossary utility - A computer program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management. W Web - See World Wide Web. Wi-Fi® - A registered trademark term of the Wi-Fi Alliance that stands - Toshiba Tecra A11 | User Manual - Page 240
Index A AC adaptor 45 AC power (DC-IN) connecting adaptor 46 AC power light 45 Alt keys 97 Application Cards 211 audio files 135 audio features 135 B backing up files 95 battery Call2Recycle™ 128 changing 122 charge indicator light 46, 116 charge not lasting 188 charging 47, 114 conserving power - Toshiba Tecra A11 | User Manual - Page 241
Defragmenter 192 disk drive corrupted/damaged data files 192 missing files/trouble accessing a drive 191 running slow 192 diskette drive cannot of used batteries 127 double-click 78 DVD using 104 DVD player general problems 199 E EasyGuard® 112 eject button optical disc drive 105 eject, optical - Toshiba Tecra A11 | User Manual - Page 242
hot swapping fails 196 inserting 137 not recognized 196 removing 138 ExpressCard® problems 194 slot appears dead 195 external monitor not working 190 mouse 81 Fn keys 97 function keys 97 H headphones using 136 Help and Support Windows® operating system 185 Hibernation mode 83 configuring 87 hot key - Toshiba Tecra A11 | User Manual - Page 243
O optical disc handling 107 inserting 106 positioning 107 optical disc drive drive in-use indicator light 105 eject button 105 manual eject hole 105 problems 193 removing disc 109 troubleshooting 193 using 104 optical media recording 108 other documentation 40 P password deleting a supervisor 151 - Toshiba Tecra A11 | User Manual - Page 244
adaptor 46 cord/cable 46 cord/cable connectors 224 energy-saving features 111 problem solving 187 turning on 49 power button 49 power plan hot key not responding 180 keyboard produces unexpected characters 189 missing files/trouble accessing a drive 191 modem not receiving or transmitting 197 - Toshiba Tecra A11 | User Manual - Page 245
41 setting up a connection 133 Sleep mode 84 hot key 217 starting again from 93 Smart Card Reader 138 solid state drive (SSD) 106 sound problem solving 194 sounds recording 135 speakers using external 136 start button 131 starting a program 98 Search programs and files field 100 Windows® Explorer 99 - Toshiba Tecra A11 | User Manual - Page 246
148 TOSHIBA Assist 143 TOSHIBA Button Support 166 Toshiba Dual Pointing Device 77 Service Station 174 TOSHIBA Zooming Utility 165 TouchPad™ control buttons 78 disabling 78 enabling 78 primary button 78 secondary button 78 using 77 traveling tips 128 troubleshooting DVD player general problems - Toshiba Tecra A11 | User Manual - Page 247
Wizards Connect to the Internet 133 wizards Connect to the Internet 133 Index 247
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 |
 |
GMAD00237010
11/09
If you need assistance:
❖
Toshiba’s Support Web site
pcsupport.toshiba.com
❖
Toshiba Customer Support Center
Calling within the United States (800) 457-7777
Calling from outside the United States (949) 859-4273
For more information, see
“If Something Goes Wrong” on
page 179
in this guide.
Tecra
®
A11 Series
User’s Guide