Toshiba Z30-C Portege Z30-C Series Windows 10 Users Guide

Toshiba Z30-C Manual

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  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 1
    Portégé® Z30-C Series User's Guide (Windows 10) If you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and
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    of California only. Model: Portégé Z30-C Series Recordable and/or ReWritable Drive(s) all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided electronically. If UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO
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    OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR "critical applications." "Critical applications" means life support systems, medical applications, connections to implanted medical
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    radio frequency energy and, if not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is received, including interference that may cause undesired operation. Contact Toshiba's Support Web site at support.toshiba.com.
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    . If you should experience any such problem, immediately turn off either one of your Bluetooth or Wireless LAN. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more
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    found in radio frequency safety standards and recommendations, TOSHIBA believes Bluetooth wireless technology is safe for use by or ❖ In any other environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the policy that
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    connection. If you should experience any such problem, immediately turn off your Bluetooth or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more
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    8 ❖ In any other environment where the risk of interference to other devices, such as medical equipment or services, is perceived or identified as harmful. If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or
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    9 This device is restricted to indoor use due to its operation in the 5.15 GHz to 5.25 GHz frequency range. Industry Canada requires this product to be used indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems. High
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    . This product is carrying the CE-Mark in accordance with the related European Directives. The party responsible for CE-Marking is TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss, Germany. The European Union WEEE (Waste from Electrical and Electronic Equipment) Directive Information The European
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    only and does not apply to end users in other countries such as the United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies
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    12 Italia: Nederland: Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et 2454 MHz respectivement) doivent être utilisés endroits extérieur en France. Vous pouvez contacter l'Autorité de Régulation des Télécommunications (http://www.arttelecom.fr) pour la procédure à suivre. License
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    Point's radar detection feature will automatically restart operation on a channel free of radar. You may consult with the local technical support staff responsible for the wireless network to ensure the Access Point device(s) are properly configured for European Community operation. Taiwan Article
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    stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment
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    stipulated in the Radio Law and the Telecommunications Business Law of Japan. Copyright This guide is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of
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    INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, WHETHER BASED ON TORT, CONTRACT OR OTHERWISE, ARISING OUT
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    and/or other countries. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. For DTS patents. See http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the
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    to achieve our zero-wasteto-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste. In order to ensure efficient use of resources and appropriate treatment of hazardous substances, in
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    Contents Introduction 26 This guide 28 Safety icons 29 Other icons used 29 Your computer's features and specifications 30 Documentation 30 Service options 30 Chapter 1: Getting Started 31 Selecting a place to work 31 Setting up a work environment 31 Keeping yourself comfortable 32
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    Charging the main battery 42 Using the computer for the first time 42 Initial setup 42 Using the Start menu 43 Registering your computer with Toshiba 44 To Shut down your computer 44 To Restart your computer 45 To place your computer in Sleep mode 45 Adding optional external devices 46
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    screen navigation 69 Mouse properties 70 Starting an app 71 Saving your work 72 Backing up your work 72 Toshiba's online resources 72 Chapter 3: Mobile Computing 73 Toshiba's energy-saver design 73 Running the computer on battery power 73 Battery Notice 74 Power management 75 Charging
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    password 106 System Settings 107 Sleep Utilities 109 USB Sleep and Charge 109 Enabling/Disabling USB Sleep and Charge 111 Power supply mode settings 111 TOSHIBA Recovery Media Creator 113
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    Contents 23 Service Station 113 TOSHIBA Application Installer 114 PC Health Monitor 115 Display Utility The Windows operating system is not working 124 Using Startup options to fix problems ......... 124 Internet problems 126 Power and the batteries 127 Keyboard help 128 Perform a complete
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    restore 138 Check for problems with third party applications 139 System Recovery 139 Sound help 139 Use the Sound troubleshooter 139 Check and set Troubleshooting an Internet connection - How to verify TCP/IP 148 Downloading drivers and updates 150 Using Toshiba Service Station 150 Manually
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    Contents 25 Appendix A: TOSHIBA Function Keys 161 Functions 161 Volume Mute 162 Lock (Instant security 162 Power plan 162 Sleep mode 162 Hibernation mode 163 Output (Display switch 163
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    can accompany you wherever you go. Your computer is ENERGY STAR® qualified. Toshiba is a partner in the Environmental Protection Agency's (EPA) ENERGY STAR "Mobile Computing" section of the Toshiba User's Guide for more information on using power management settings to conserve computer energy. 26
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    but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers' commitment to from its retail version (if available), and may not include user manuals or all program functionality.
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    product information about your computer, or to stay current with the various computer software or hardware options, visit Toshiba's Web site at support.toshiba.com. This guide This guide introduces the computer's features as well as some basic procedures needed to perform tasks in Windows 10. You
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    Safety icons 29 Safety icons This manual contains safety instructions that must be observed to avoid potential classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not avoided, will
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    this guide. service upgrade terms and conditions are available at warranty.toshiba.com. To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem
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    information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or damage the computer. Selecting
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    recommendations Good Working Posture ❖ Adjust your chair height: your feet should be flat on the floor and the bottom of your thighs should be evenly supported by the seat. If your feet cannot reach the floor, use a foot rest. Avoid pressure points behind the knee or under the thigh. ❖ The space
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    work 33 ❖ When typing, keep your wrists straight and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖ The notebook display should be tilted so that the image on the screen is
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    ❖ The mouse should be next to the keyboard to avoid a reach. If you have to reach, the arm should be supported in the forearm area by the desk surface or the chair arm supports. ❖ Alternative keyboards, such as the split curved keyboard, may improve shoulder and arm comfort. ❖ Select a mouse that is
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    the excess loads on your body. ❖ Be creative, when in a hotel room, use a rolled up blanket or pillows to provide back support, or to provide arm support. To position the computer at a good height, remember to operate the computer on a hard flat stable surface. Using your computer on a carpet
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    Labor, Occupational Safety & Health Administration Web site at: http://www.osha.gov/SLTC/etools/computerworkstations/. Check list ❏ Is your chair comfortable - does it support your back and arms well? ❏ Are your feet flat on the ground? ❏ Is there adequate space under your desk for your legs? ❏ Are
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    from the power plug socket and computer. Failure to follow these instructions could result in serious injury or permanent damage to the computer. the power again until you have taken the computer to an authorized service center. ❖ Avoid prolonged physical contact with the underside or surface of
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    38 Getting Started Selecting a place to work Consider using a hard computer insulating pad or similarly suitable hard insulating material when using a computer on your lap. Never place a heavy object on the computer and be careful not to drop a heavy object onto the computer. It could damage the
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    Getting Started Setting up your computer 39 Important information on your computer's cooling fan Your computer may have a CPU cooling fan that cools the CPU by drawing outside air into the computer. Always make sure your computer and AC adaptor have adequate ventilation and are protected from
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    the surface. Adding memory Toshiba will not be responsible for any product damage, data loss, service or part replacement made necessary plug from a socket. Always grasp the plug directly. Failure to follow this instruction may damage the cord/cable, and/or result in a fire or electric shock
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    AC power light on the indicator panel glows white. Never attempt to connect or disconnect a power plug with wet hands. Failure to follow this instruction could result in an electric shock, possibly resulting in serious injury. The computer's main battery light gives you an indication of the main
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    other hand to slowly open or close the display panel. Initial setup After turning on your computer for the first time, follow the on-screen instructions on each screen in order to properly install the operating system and begin using your computer.
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    Getting Started Using the computer for the first time 43 When you turn on the computer for the first time, do not turn off the power again until the operating system has loaded completely. Using the Start menu Click or touch the Start ( ) button in the lower-left corner of the Desktop or press the
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    Type in the requested information and complete the registration process. Failure to complete Product Registration will not diminish your rights under the Toshiba Standard Limited Warranty. NOTE To register online, an Internet connection is required. To Shut down your computer 1 Click or touch the
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    Getting Started To Restart your computer 45 3 Highlight Shut down while holding the SHIFT key, and then click or touch the Shut down option in the pop-up window. The computer closes all open applications, shuts down the operating system, and then turns off. To perform a Full Shutdown: 1 In the
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    that, when you restart the computer, you can continue working from where you left off. Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See "Initial setup" on page 42. After starting your computer for the first time you may want to
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    must be connected to an external power source via the AC adaptor. It is strongly recommended that you create a recovery drive (USB flash) using Toshiba Recovery Media Creator. If the recovery files on your internal storage drive become corrupted or are deleted, you can restore your system from your
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    48 Getting Started Recovering the Internal Storage Drive NOTE When you create a recovery drive (USB flash), only the operating system files and drivers originally shipped with the computer are backed up to the USB flash drive and can be restored from this drive. Any files that you created are not
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    close the Format utility. For information on using the recovery drive you have created with the preceding steps, see "Restoring from recovery media created by Toshiba Recovery Media Creator" on page 50.
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    drive fails, you can restore your system to a new internal storage drive from your recovery drive. For instructions on creating a recovery drive, see "Creating a recovery drive using Toshiba Recovery Media Creator" on page 47. NOTE When you restore your system, only the operating system files and
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    recovery. 4 Click or touch Troubleshoot (Reset your PC or set advance options). 5 Click or touch TOSHIBA Maintenance Utility. 6 Select TOSHIBA Recovery Wizard and press Next to the option you want and follow the on-screen instructions. The process will begin and may take approximately 2 hours.
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    the Internal Storage Drive Reset your PC The Reset process allows you to choose to keep your files or remove them, and then reinstall Windows. Toshiba does not guarantee successful data backup. Be sure to save your work to external media before executing the recovery. See "Backing up your work" on
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    Getting Started Recovering the Internal Storage Drive 5 Click or touch the Get started button. 53 (Sample Image) Choose an option window 6 In the Choose an option window, select one of the following options: ❖ Keep my files-Removes apps and settings, but keeps your personal files. Removing files
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    may appear asking you to allow this app to make changes to your PC. 3 Click or touch the Yes button. The TOSHIBA Application Installer window appears. (Sample Image) TOSHIBA Application Installer window 4 Click or touch the item you want to install. 5 Click or touch Install. 6 Follow the on-screen
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    secondary button (Sample Illustration) TOSHIBA AccuPoint II and buttons AccuPoint as the left button on a mouse. When a step instructs you to click or choose an item, move the the touchpad operations described in this section are only supported in certain applications, and only on certain models
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    Touchpad Primary control button Secondary control button (Sample Illustration) The touchpad and associated control buttons Refer to the table below for specific instructions on performing each operation. NOTE The pointer is the icon (usually an arrow) that moves on the screen when you slide
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    right-click. 2 Press and release the secondary control button. This feature varies by program. Check your program documentation for specific instructions on right-clicking. (Sample Illustration) Click the secondary (right-hand) control button Scroll vertically Slide your finger along the touchpad
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    . The on-screen pointer may also seem to automatically select text, click buttons, and activate other user interface elements. For help with these problems, try one or more of the following: ❖ Try adjusting your typing technique to avoid accidental contact with the touchpad. You may be inadvertently
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    model. The touchpad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touchpad The touchpad is enabled by default. To enable/disable the touchpad, press the FN + ( ) keys
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    port on the side of your computer, and then connect the other end of the cable to your television or display device. Refer to the manual that came with the television or display device for more information. Your computer should automatically detect the external display device.
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    Getting Started Using external display devices 61 Connecting an external monitor or projector You can easily attach an external monitor or projector to your computer if you need a larger screen. To do this: 1 Read the directions that came with the monitor to see if you first need to install new
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    62 Getting Started Customizing your computer's settings ❖ Second screen only (Sample Image) Display options window 2 Select the desired display setting. 3 Press ENTER to activate your selection. NOTE Press the Windows ( ) + P keys to navigate through the options without activating a selection.
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    Getting Started Caring for your computer 63 Refer to your operating system documentation or Help and Support for details. You may also wish to customize your power usage settings. For more information, see "Power Plans" on page 81. There are additional custom
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    . The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: 1 Wrap the cable through or around some part of a heavy object. Make sure
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    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer's temporary memory until you save it to the internal storage drive. If the network you are using
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    66 Learning the Basics Computing tips ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the
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    ( ) keys turns the touchpad ON/OFF. For more information, see "TOSHIBA Function Keys" on page 161. Special Windows keys Windows key Application key Windows key-Launches the Start menu. For more information refer to Help & Support, or see "Finding your way around the desktop" on page 87 ❖
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    68 Learning the Basics Using the keyboard Overlay keys The keys with gray numbers and symbols on the front of them form the numeric and cursor overlay. This overlay lets you enter numeric data or control the cursor as you would using the 10-key keypad on a desktop computer's keyboard. (Sample
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    when you stop typing. You can modify the time-out interval or change the keyboard backlight setting to Always On or Always Off. This TOSHIBA Function key enables/disables the keyboard backlight. Touch screen (Available on certain models.) Your computer may come with a touch screen, enabling direct
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    out. Zoom out-Place and pinch two fingers together to zoom out. (Applicable to apps that support this function.) Zoom in-Place and spread two fingers apart to zoom in. (Applicable to apps that support this function.) Rotate-Place two or more fingers on an item and rotate your hand. The item
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    Learning the Basics Starting an app 71 4 Click or touch Mouse & touchpad in the left pane of the window. The Mouse screen appears. 5 Make the desired changes to the Mouse settings. 6 Click or touch Close ( ) to save the changes and close the window. Starting an app To start an app, click or touch
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    prefer to use a highcapacity file recovery system, such as an external hard drive. Toshiba's online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with
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    in the process. It has a number of other features that enhance its energy efficiency. Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer
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    variations produced by the design of individual components. The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system's battery life under any conditions other
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    not completely familiar with the power management component of the system should use the preset configuration. For assistance with setup changes, contact Toshiba's Customer Support Center. Charging batteries The battery needs to be charged before you can use it to power the computer. Always use the
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    76 Mobile Computing Charging batteries TECHNICAL NOTE: The recharging of the battery may not occur when your computer is using all of the power provided by the AC adaptor to run applications, features, and devices. Your computer's Power Options utility can be used to select a power level setting
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    Mobile Computing Monitoring battery power 77 NOTE Depending on your system, the RTC battery may only charge while the computer is turned on. To recharge the RTC battery, plug the computer into a live electrical outlet and leave the computer powered on for 24 hours. NOTE It is seldom necessary
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    78 Mobile Computing Monitoring battery power HINT: Be careful not to confuse the AC power light/ Battery light ( ) and the power button ( ) light. When the AC power light/Battery light or power button light flashes amber, it indicates that the system is suspended (using the Windows operating
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    Mobile Computing Monitoring battery power 79 TECHNICAL NOTE: The computer drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The computer calculates the remaining battery charge based on your current
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    80 Mobile Computing Monitoring battery power (Sample Image) Advanced settings tab of Power Options screen 6 Configure the alarm settings to suit your needs. 7 Click or touch OK. Conserving battery power How long a fully charged battery pack lasts when you are using the computer depends on a number
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    Mobile Computing Monitoring battery power 81 Microsoft has combined these options into preset Power Plans. Using one of these power plans lets you choose between maximum power savings and peak system performance. You may also set individual power-saving options to suit your own needs. The
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    82 Mobile Computing Using the eco power plan NOTE To edit a plan or to edit advanced settings, continue to the following steps. 6 Click or touch Change plan settings under the selected power option to choose the plan you wish to edit. This screen allows you to change basic settings. 7 Click or
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    sound Do not expose the computer to fire. The battery could explode. Do not turn on the computer's power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or computer failure including but
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    In addition, Toshiba's recycling initiatives include recycling programs, events and consumer promotions. For details, please visit toshiba.com/recycle. travel with the computer in a carrying case. Toshiba offers a choice of carrying cases for the computer. They all provide plenty of extra space for
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    mode is ON) if your computer has wireless LAN capability. NOTE To enable or disable wireless communication, use the FN + ( ) keys. For more information see "TOSHIBA Function Keys" on page 161.
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    features to start applications, find documents, set up system components, and perform most other computing tasks. HINT: The illustrated examples in this guide may appear slightly different from the screens displayed by your system. The differences are not significant and do not indicate any change
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    Exploring Your Computer's Features Exploring the desktop 87 Finding your way around the desktop Your computer's desktop includes several standard features: icons, Start button, taskbar, notification area, notifications, and background pattern. Notifications Icons Start button Search field
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    configuration. See Windows online Help for more specific information on each icon and how to use it. Start button NOTE When a procedure in this User's Guide instructs you to click or touch the Start ( ) button, it is in reference to this button. Click or touch the Start ( ) button to open the
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    Exploring Your Computer's Features Exploring the desktop 89 ❖ Access Toshiba Utilities ❖ Use the Search function ❖ Shut down the computer For more information, see "Using the Start menu" on page 43 and "Starting an app" on
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    90 Exploring Your Computer's Features Exploring the desktop App tiles The app tiles can be accessed and launched from the Start menu. Typical app tiles are the Calendar tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Taskbar Each time you open a
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    to find categories. Setting up for communications To connect to the Internet you need: ❖ A browser or communications program ❖ An Internet Service Provider (ISP) or online service if you plan to use the Internet ❖ A way to connect to the ISP (for example Wi-Fi/ broadband connection, etc.) Connect
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    close the window. Your computer should then be connected. NOTE To enable or disable wireless communication, use the FN + ( ) keys. For more information see "TOSHIBA Function Keys" on page 161. NOTE When Airplane mode is OFF, the wireless indicator light will be lit. For help with common Wi-Fi
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    Exploring Your Computer's Features Exploring audio features 93 Connecting your computer to a network You can connect your computer to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network
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    94 Exploring Your Computer's Features Exploring audio features 3 Click or touch Voice Recorder. (Sample Image) Voice Recorder screen 4 Speak normally into the microphone. 5 When you have finished recording, click or touch the Stop Recording button. Your recording file is created and automatically
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    Exploring Your Computer's Features Using the Web Camera 95 TECHNICAL NOTE: When using amplified speakers, use speakers that require an external power source. Other types of speakers will be inadequate to produce sound from the computer. To play back sound files through external speakers or
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    , smartphones, digital cameras, digital video camcorders, etc. To use a microSD Card or miniSD Card, an SD adapter is required. The Memory card reader may also support other types of media. NOTE Do not use the Copy Disk function for this type of media. To copy data from one media to another
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    card reader 97 Inserting memory media NOTE To locate your Memory card reader, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. 1 Turn the media so that the contacts (metal areas) are face down. 2 Push the media into the adapter
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    98 Exploring Your Computer's Features Using the Expansion port If the computer has a spring-loaded adapter slot, see step 3; otherwise, skip to step 4. 3 Gently press the card inward to release it. The card pops out slightly. 4 Grasp the card and pull it straight out. (Sample Illustration)
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    and the Port Replicator, your computer must be properly aligned with the Port Replicator. For more information, consult the user's manual that came with your Port Replicator, or visit support.toshiba.com. On some computer models, you can attach an extended life battery to the expansion port. To find
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    the related utility is available on your system. ❖ eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ Sleep Utilities ❖ TOSHIBA Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer ❖ PC Health Monitor ❖ Display Utility ❖ Fingerprint Authentication Utility 100
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    101 Utilities eco Utility eco Utility The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. To access the eco Utility: 1 In the Search field, type eco Utility. 2 Click or touch eco Utility ( ). The eco
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    protection for your files. When you set a password, you must enter the password before you can work on your computer again. TOSHIBA supports different types of passwords on your computer: ❖ A supervisor password-Prohibits unauthorized users from accessing certain functions such as System Settings
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    103 Utilities Password Utility To set a supervisor password: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch Supervisor Password. (Sample Image) Supervisor Password tab 4 Click or touch Set. 5 Enter your password, and then enter it again to
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    OK to exit. Using a user password A user password provides power-on password protection. Setting a user password If you choose to set a supervisor or user password, TOSHIBA strongly recommends that you save your password in a location where you can later access it should you not remember it
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    105 Utilities Password Utility To register a password for the power-on password functions: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). 3 Click or touch User Password. (Sample Image) User Password tab 4 Click or touch Set. 5 Enter your password, and then
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    106 Utilities Password Utility Deleting a user password To cancel the power-on password function: 1 In the Search field, type Password Utility. 2 Click or touch Password Utility ( ). A pop-up screen appears asking for a password. 3 Enter your password, and then click or touch Verify. 4 Click or
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    107 Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: 1 In the Search field, type System Settings. 2 Click or touch System Settings ( ). The
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    options for the notifications from the Function key ❖ USB-Allows you to set USB options ❖ Legacy USB Support-Enables USB device legacy emulation so that, even if your operating system does not support USB devices, you can still use a standard USB human interface device. ❖ System ON CDP Charge Mode
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    even when the computer is in Sleep mode, Hibernation mode or shutdown state (powered off). This function can only be used for the port that supports the USB Sleep and Charge function (hereinafter called "compatible port"). Compatible ports are USB ports that have the ( ) symbol icon. You can use the
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    110 Utilities Sleep Utilities NOTE ❖ When "USB Sleep and Charge function" is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF. USB bus power (DC 5V) is similarly supplied to the external devices which are connected to
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    will stop when 10% or less of the battery power remains. Power supply mode settings Your computer may provide two different charging modes, to support various types of USB devices. If your computer provides more than one charging mode, the charging mode you should select depends on the USB device
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    112 Utilities Sleep Utilities (Sample Image) Sleep and Charge screen NOTE With certain external devices, the USB Sleep and Charge function may not work no matter which charging mode you select. In those cases, disable USB Sleep and Charge in the utility and turn the computer on to charge the
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    "Creating a recovery drive using Toshiba Recovery Media Creator" on page 47. Service Station The Service Station helps you keep your new the instructions below to open the Service Station: 1 In the Search field, type Service Station. 2 Click or touch Service Station ( ). The Service Station screen
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    . To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer. 2 Click or touch TOSHIBA Application Installer ( ). The TOSHIBA Application Installer window appears. (Sample Image) TOSHIBA Application Installer selection screen 3 Click or touch the item you want
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    of system conditions that may affect the performance of your TOSHIBA device. It may also be used to help diagnose problems should the device require service by TOSHIBA or TOSHIBA's authorized service providers. Additionally, TOSHIBA may use this information for quality assurance analysis. Subject to
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    Utility. The Display Utility window appears. (Sample Image) Display Utility screen 3 Click or touch the option you wish to change and follow the on-screen instructions.
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    does not guarantee that the fingerprint utility technology will be completely secure or error-free. TOSHIBA does not guarantee that the fingerprint utility will accurately screen out unauthorized users at all times. TOSHIBA is not liable for any failure or damage that might arise out of the use of
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    The Fast User Switching feature of the Windows operating system is also supported. If user A is logged on and the fingerprint utility verifies might result in damage to the reader or cause reader failure, finger recognition problems, or lower finger recognition success rate. ❖ Do not scratch or poke
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    119 Utilities Fingerprint Authentication Utility ❖ Clean the reader with a lint-free cloth. Do not use detergent to clean the reader. ❖ Avoid the following finger conditions for enrollment or recognition as they may result in fingerprint enrollment errors or a drop in the fingerprint recognition
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    successful within a fixed duration. ❖ The recognition success rate may differ from user to user. ❖ TOSHIBA does not guarantee that this fingerprint recognition technology will be error-free. TOSHIBA does not guarantee that the fingerprint reader will recognize the enrolled user or accurately screen
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    . This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program or application
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    122 If Something Goes Wrong Problems when you turn on the computer 2 Select the program or working. If it does not, power off your computer, and then restart it. Problems when you turn on the computer These problems may occur when you turn on the power. The computer will not start. Make sure
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    different power outlet, preferably in a different room. If the computer starts normally, there may be a problem with the AC outlet itself, or the voltage level available from it. 2 Verify that the AC your computer. If the specifications do match, contact Toshiba. See "Contacting Toshiba" on page 158.
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    program or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem. Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot the Operating System and/or its settings. There are several
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    may be created: ❖ When new hardware or software is installed ❖ Manually by the user System Image Recovery Windows will "Recover" the Operating the repair process. The Operating System will automatically look for problems and repair them if possible. Command Prompt The command troubleshooting mode
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    ❖ Enable Safe Mode Starts Windows with a minimal set of drivers and services. If the computer starts and runs in Safe Mode, you will know loop where it fails, attempts to restart, and fails again repeatedly. Internet problems My Internet connection is very slow. Many factors contribute to the speed
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    not be accessible by the user. Your computer receives its power through the AC adaptor and power cord/cable or from the system batteries. Power problems are interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the batteries. Here are some
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    manufacturer's Web site. If you are experiencing problems with the functionality of any of the computer's keyboard keys, (i.e. wrong characters displayed, or multiple characters displayed) when pressing keys on the keyboard, try any of the following troubleshooting tips that may help to restore the
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    129 If Something Goes Wrong Keyboard help Uninstall the keyboard driver You can Uninstall the keyboard driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager. 2 Click or touch the Device Manager application. 3 In the "Device Manager" double-click
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    driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Keyboard driver to find and download the Toshiba Function Key driver for your computer. 4 Install the Toshiba Function Key driver. 5 Restart your computer, see "To
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    will help guide you through checking some of the most common causes of touchpad problems. Disable then operating system without a working touchpad. To help you troubleshoot the issue you may want to install an ( If prompted, follow the on-screen instructions for installation. NOTE The computer may
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    132 If Something Goes Wrong Touchpad help Uninstall the touchpad driver You can Uninstall the touchpad driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager. 2 Click or touch the Device Manager application. 3 In the "Device Manager" select Mice
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    133 If Something Goes Wrong Touchpad help Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Touchpad driver to find and download the touchpad driver for your computer. NOTE In
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    make sure the display priority is not set for an external monitor. To do this, press the FN + ( ) keys. If this does not correct the problem, press the FN + ( ) keys again to return the display priority to its previous setting. HINT: Pressing the FN + ( ) keys several times will advance you through
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    is capable of displaying at resolutions of 1280 x 800 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode. Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to
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    136 If Something Goes Wrong Disk or storage drive problems 3 Right-click or touch the drive you wish to check. (Sample Image) Clicking on or touching the drive 4 In the pop-up menu, click or
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    and fixing Web Camera issues. Any one of the steps below may fix the problem. After each step, test the Web Camera. If it works, stop troubleshooting. If you do not wish to go through each troubleshooting step, you may skip to "Perform a system restore" on page 138. Testing your internal
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    138 If Something Goes Wrong Web Camera help 4 Right-click or touch Web Camera and select Uninstall. NOTE Do NOT select the "Delete the driver software for this device" box. (Sample Image) Web Camera driver - uninstall window 5 After the driver uninstalls, restart your computer, see "To Restart
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    troubleshooting tips may help you check your software and hardware. Use the Sound troubleshooter 1 In the Search field, type Find and fix audio playback problems. 2 Click or touch Find and fix audio playback problems. 3 Click or touch Next in the troubleshooter and follow the on-screen instructions
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    140 If Something Goes Wrong Sound help Check and set default speakers 1 In the Search field, type Change system sounds. 2 Click or touch Change system sounds. 3 Click or touch the Playback tab. 4 Select a playback device. 5 Click or touch the Set Default button. NOTE If only one playback device
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    the speaker setup by clicking or touching Next. Follow the on-screen instructions to complete the speaker setup. Uninstall the audio driver You can Uninstall the event you may need to manually download the audio driver from support.toshiba.com/drivers. (Sample Image) Audio driver - uninstall window
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    Restart your computer" on page 45. The driver is then reinstalled automatically. Download the latest sound driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your computer's serial number. 3 Filter your search by Sound driver to find and download the Sound driver for your
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    attached to the computer and the printer. Run the printer's self-test to check for any problem with the printer itself. Make sure you installed the proper printer drivers as shown in the instructions that came with the printer. You may have connected the printer while the computer is on. Disable
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    problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems ISP's (Internet Service Provider) service may be disrupted. ❖ Verify that the Service Set Identifier (SSID if you should confer with a support technician at a later time. NOTE To
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    ) into your computer's RJ45 Ethernet port. If your connection problem disappears, the problem lies in the Wi-Fi part of your network. ❖ . Connecting to the Internet To connect to the Internet, you'll need an Internet Service Provider (ISP) and additional hardware. ❖ ISP: An ISP is a company that
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    have an ISP and you've connected your hardware by following the ISP's instructions, you might already be connected to the Internet. To find out, open you wish to connect to, and then click or touch Connect. Troubleshooting an Internet connection - Verify network status The appearance of the Network
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    147 If Something Goes Wrong Connecting to the Internet Troubleshooting an Internet connection - Verify hardware Before troubleshooting any problem you are having with connecting to the Internet, verify the following: 1 Make sure all cords/cables are connected, (e.g. modem connection from the wall
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    then reinstalled automatically. If you are still unable to connect to a wireless network, you may have a hardware issue that will require further troubleshooting. Troubleshooting an Internet connection - How to verify TCP/IP If the wireless network is not detected, you can check that the hardware in
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    149 If Something Goes Wrong Connecting to the Internet 2 At the command prompt, type ping 127.0.0.1 and press ENTER. 3 If the network adapter and TCP/IP are functioning correctly, you should receive a response that looks similar to the following: (Sample Image) Command Prompt window If you receive
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    warning notices that may appear. Manually download and install drivers and updates NOTE An Internet connection is required. Follow the instructions below to download and install component drivers and updates from Toshiba: 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your
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    Download and install the most recent drivers. 5 Follow the on-screen instructions. 6 Restart your computer, see "To Restart your computer" on connected to) your computer. On the "Drivers & Software" area of the Toshiba support Web site, there may be several drivers listed for the same device. Often,
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    when you go to http://support.toshiba.com/drivers and enter your Save your work! See "Computing tips" on page 65 for instructions. On a regular basis, back up the information stored on you experience a problem with the computer. Your ability to solve problems will improve as you learn about
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 153
    of self-help books you can use to supplement the information in the manuals. Data and system configuration backup in the Windows operating system The Windows configuration - and saves them for later recall. If you experience problems after installing some new hardware or software, you can easily
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 154
    154 If Something Goes Wrong Develop good computing habits 6 In the input field, enter a name that is descriptive enough to be easily understood in the future, such as "Before installing Brand X Accounting app." Then click or touch Create. The Windows operating system creates the restore point,
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    data you create and store on its internal storage drive. Since problems with either hardware or software can make the data inaccessible or follow the on-screen instructions to back up your files. For additional Help, press the FN + ( ) keys to launch the Windows Help and Support screen. Search for
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    complete the installation successfully. Always carefully follow the installation instructions that accompany the hardware or software. ❖ Restart the . This will make it much easier to determine the origin of any new problems. For best results, follow this sequence: 1 Back up critical data. 2
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    that the device you want to charge is connected to a port that supports the USB Sleep and Charge function. Ports that support this feature are identified with the ( ) icon. ❖ USB Sleep and Charge may be disabled. Open the TOSHIBA Sleep and Charge utility from the System Settings window (see "Sleep
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    problem occurs while you are running a application, consult the application's documentation for troubleshooting suggestions. Contact the software company's technical support current information. Technical support is available online at Toshiba's support Web site at support.toshiba.com. At this Web
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    information in the USA Canada Europe Japan Mexico and all of Latin America Toshiba USA Self-Service support web site Community discussion forums for Toshiba laptop users Toshiba's worldwide offices Australia Toshiba (Australia) Pty. Limited 84-92 Talavera Road North Ryde NSW 2113 Sydney Australia
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 160
    A 28831 (Madrid) San Fernando de Henares Spain United States Toshiba America Information Systems, Inc. 9740 Irvine Boulevard Irvine, California 92618 United States United Kingdom Toshiba Information Systems (U.K) Ltd. Toshiba Court Weybridge Business Park Addlestone Road Weybridge, Surrey KT15 2UL
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    Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Mute ❖ Lock (Instant security) ❖ Power Plan ❖ Sleep ❖ Hibernation ❖ Output (Display switch) ❖ Brightness
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    user logon screen will appear and a user with a valid account will need to log back on to gain access to the computer. Power plan This TOSHIBA Function key displays the currently selectable power plans and cycles through the power plans. The properties of each power plan, and the power plans that
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    key places the computer into Hibernation mode. If Hibernation mode is disabled, this Function key will not respond. Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options. Press ENTER to activate your selection. ❖ PC screen only
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    Disables the wireless antenna (Airplane mode is ON). ❖ Enables the wireless antenna (Airplane mode is OFF). Disabling or enabling the touchpad This TOSHIBA Function key enables/disables the touchpad. To enable/disable the touchpad press the FN + ( ) keys. For more information on using the touchpad
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 165
    Function key enables/disables the numeric overlay. Disabling or enabling the scroll lock This TOSHIBA Function key enables/disables the scroll lock. Keyboard backlight This TOSHIBA Function key toggles the settings for the keyboard backlight. ❖ Always On ❖ Always Off ❖ Keyboard activated (with
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 166
    Function key increases the speaker volume. Zoom (Display resolution) Fn+ [Space bar] This TOSHIBA Function key switches screen resolution. Cycle through the screen resolutions, and then select the desired resolution. Cortana Windows ( keys ) + S Use these keys for quick access
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    Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. USA Canada UL approved United Kingdom BS approved Australia CSA
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    TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User's Guide. AC Alternating Current BIOS Basic Input/Output System BD-ROM Blu-ray Disc Read-Only Memory bps bits per second CD Compact Disc CD
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 169
    Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I/O Input/Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MBps megabytes per
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 170
    Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User's Guide. A active-matrix display-A liquid crystal display (LCD) made from an array of liquid crystal cells using active-matrix technology. Also known as
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 171
    developed to allow for more data storage and to enable recording and playback of highdefinition video (HD). BIOS (Basic Input/Output System)-Basic instructions, stored in read-only memory (ROM), containing the information the computer needs to check hardware and load the operating system when you
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 172
    172 Glossary C cache-A section of very fast memory in which frequently used information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer's main memory. See also CPU cache, L1 cache, L2 cache. CD-An individual compact disc. See also CD-ROM.
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    173 Glossary CPU cache-A section of very fast memory residing between the CPU and the computer's main memory that temporarily stores data and instructions the CPU will need to execute commands and programs. See also cache, L1 cache, L2 cache. cursor-An on-screen symbol (usually a flashing vertical
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    174 Glossary disk-A round, flat piece of material that can be magnetically influenced to hold information in digital form, and used in the production of magnetic disks, such as hard disks. Compare disc. See also hard disk. disk drive-The device that reads and writes information and programs on
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 175
    175 Glossary extension-See file extension. external device-See device. F file-A collection of related information, saved on disk with a unique name. A file may be a program, information used by a program, or a document. See also document. File Allocation Table (FAT)-The section of a storage
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 176
    . internal device-See device. Internet-The decentralized, world-wide network of computers that provides electronic mail, the World Wide Web, and other services. See also World Wide Web. K keyboard shortcut-A key or combination of keys that you use to perform a task instead of using a pointing
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 177
    177 Glossary LED (Light Emitting Diode)-A solid state lamp (SSL) that uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output. Multiple diodes are used together, since the light created by individual light-emitting diodes is small compared to
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 178
    178 Glossary N network-A collection of computers and associated devices that are connected by communications facilities. A network allows you to share data and peripheral devices, such as printers, with other users and to exchange electronic mail. non-interlaced-A method of refreshing a
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 179
    where you plug in a cable for connection to a network or a peripheral device. processor-See Central Processing Unit (CPU). program-A set of instructions that can be executed by a computer. The general classes of programs (also called software) are operating system, application, and utility. See
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 180
    in ROM remains whether or not the computer is receiving power. This type of memory is used to store your computer's BIOS, which is essential instructions the computer reads when you start it up. See also BIOS, memory. Compare RAM. S Secure Digital (SD)-A small, portable, non-volatile memory card
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 181
    them. U Universal Serial Bus (USB)-USB is a serial bus that supports data transfer. USB allows hot swapping of peripherals. See also bus, program designed to perform a narrowly focused operation or solve a specific problem. Utilities are often related to computer system management. W Web-See
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 182
    Index A AC adaptor 40 AC power 75 AC power light 40 accessing network 93 AccuPoint II 55 primary button 55 secondary button 55 adding memory 40 optional external devices 46 adding desktops 89 adequate ventilation cooling fan 39 adjusting touchpad settings 58 Advanced Startup options 124 App tiles
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 183
    59 display troubleshooting 135 display devices external 60 Display Utility 116 display, external adjusting 62 disposal information 18 disposing of your computer 84 documentation 30 downloading drivers/updates determine correct drivers 151 manually download/install 150 Toshiba Service Station 150
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 184
    recycle bin 87 safety 29 Initial setup using your computer for the first time 42 internal storage drive recovery 46 Internet connecting 145 Internet connection troubleshooting 146, 147, 148 wireless connection 146 K keyboard Function keys 67 function keys 67 overlay keys 68 special Windows keys 67
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 185
    light 78 power management 75 optimum performance 75 power plans selecting power plan options 81 power saving options 80 precautions safety 37 printer troubleshooting 143 problem solving contacting Toshiba 158 Startup options 124 projector connecting 61 R Raw notifications 91 real-time clock (RTC)
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 186
    50 Toshiba Recovery Media Creator 47, 50 recycle bin icon 87 registering computer 44 Restart computer 45 restart computer 45 restore points troubleshooting 153 key 67 Windows key 67 starting an app 71 Startup menu problem solving 124 Startup options Advanced options 125 Reset your computer 125
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 187
    troubleshooting 134 AC power light is blinking 123 battery light is blinking 123 bookmarked site not found 126 computer will not start 122 contacting Toshiba 158 corrupted/damaged data files 137 data/entire system backup 155 display error message 135 display problems 131 trouble running programs
  • Toshiba Z30-C | Portege Z30-C Series Windows 10 Users Guide - Page 188
    restore 133 touchpad properties 133 uninstall/reinstall driver 132 troubleshooting Web Camera System Recovery 139 system restore 138 testing using the keyboard 67 using the overlay for cursor control 68 using the Toshiba Dual Pointing Device 55 Utilities 100 V video projector adjusting display 62 W
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GMAD00448010
11/15
If you need assistance:
Technical support is available online at Toshiba’s Web site at
support.toshiba.com
. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
“If Something Goes Wrong” on
page 121
in this guide.
Portégé
®
Z30-C
Series
User’s Guide
(Windows 10)