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ViewSonic CDE9800 User Guide

ViewSonic CDE9800 Manual

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ViewSonic CDE9800 | User Guide - Page 1
important information on installing and using your product in a safe manner, as well as registering your product for future service. Warranty information contained in this User Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at http://www
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exceeding the world's expectations for technological evolution, innovation, and simplicity. At ViewSonic®, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic® product you have chosen will serve you well. Once again, thank
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the device. • Keep this user guide in a safe place for later reference. • Read all warnings and follow all instructions. • Do not use the strange odor is present, immediately turn the device off and call your dealer or ViewSonic®. It is dangerous to continue using the device. • The device is a monitor
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of time. • Place the device in a well-ventilated area. Do not place anything on the device that prevents heat dissipation. • Refer all servicing to qualified service personnel. Service will be required when the unit has been damaged in any way, such as: ͫ if the power supply cord or plug is damaged
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Contents Safety Precautions 3 Introduction 9 Package Contents...9 Wall Mount Kit Specifications (VESA 10 Product Overview 11 Control Panel...11 I/O Panel...12 Remote Control...13 Making Connections 17 Connecting External Devices 17 DisplayPort Connection 17 HDMI Connection 17 VGA Connection
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Using Your CDE9800 23 Powering On/Off your Display 23 Initial Launch Setup 24 vLauncher - Customized Welcome Screen 26 On-Screen Display (OSD) Menu 27 General Settings...28
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Info...56 Unknown Source 57 Reset...57 Embedded Applications and Settings 58 CDE9800 Cast...58 Cast Sender from Windows-based Devices, Macbook, and OS based phone/tablet...60 Cast Out from a Mobile Device that Supports Annotation 61 vSweeper...62 Chromium...63 WPS Office...63 Folders...64 RS
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VGA Mode...80 HDMI 1 and 2/OPS/SDM Mode 80 DisplayPort (DP) Mode 81 Troubleshooting...82 Maintenance...84 General Precautions 84 Cleaning the Screen 84 Cleaning the Case 84 Regulatory and Service Information 85 Compliance Information 85 FCC Compliance Statement 85 CE Conformity for European
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Introduction Package Contents • HDMI cable • Power cable x 4 • Remote control • AAA battery x 2 • Quick Start Guide • Camera Plate with screws • Wall Mount screws x 4 NOTE:The power cord and video cables included in your package may vary depending on your country. Please
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Kit Specifications (VESA) NOTE:Please follow the instructions in the wall mount installation guide to install your wall mount or mobile mount bracket. If attaching to other building materials, please contact your nearest dealer. PP PP Model CDE9800 VESA Spec. 800 x 600 mm Standard Screw
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Product Overview Control Panel 1 2 3 4 5 6 7 11 221 1 2 3 4 5 6 7 Num1234567b34567e1234534567234567123456123456r Item Description Input Source selection Up key Down key Left key / Volume Down Right key / Volume Up Activate the Screen Freeze function Power key 677 7 11
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I/O Panel Left Side HDMI 2 HDMI 1 DP USB 2.0 USB 2.0 SPDIF HDMI OUT 1 1 2 Bottom Left LAN 1 LAN 2 RS-232 3 3 4 5 Earphone PC Audio VGA 6 7 8 9 10 Number 1 2 3 4 5 6 7 8 9 10 Port HDMI IN DisplayPort USB 2.0 SPDIF HDMI OUT LAN RS-232 AUDIO OUT PC AUDIO VGA Description High
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Remote Control 1 2 3 4 5 6 7 8 9 10 12 11 13 14 15 16 17 18 19 13
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Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Item P.MODE INPUT S.MODE ASPECT SLEEP VOL+ / VOLBrightness.+ Brightness.- MENU HOME p/t/u/q OK INFO RETURN F1 F2 Description Power on/off Image adjustment menu for DP/HDMI/VGA Input source selection Audio adjustment menu for DP/HDMI/VGA
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Inserting Remote Control Batteries To insert batteries into the remote control: 1. Remove the cover on the rear of the remote control. 2. Insert two "AAA" batteries, ensuring the "+" symbol on the battery matches the "+" on the battery post. 3. Replace the cover by aligning it with the slot on the
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Remote Control Receiver Range The working range of the remote control is shown here. It has an effective range of 7 meters, 30° degrees left and right. Ensure there is nothing obstructing the remote control's signal to the receiver. 30° 30° 7m 16
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Making Connections Connecting External Devices DisplayPort Connection To connect via DisplayPort: • Connect a DisplayPort cable from your external device to the DisplayPort port on the display. DP HDMI Connection To connect via HDMI: • Connect an HDMI cable from your external device to one of the
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RS-232 Connection When you use a RS-232 serial port cable to connect your display to an external computer certain functions can be controlled remotely by the PC, including Power On/Off, Volume adjustment, Input select, Brightness, and more. 18
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USB and Networking Connections Just like any PC, it is easy to connect various USB devices and other peripherals to your display. USB Peripherals Plug the USB device cable into the USB port. Networking and Modem cables Plug the router cable into the LAN port. 19
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button to turn on the display. 4. Press the INPUT button on the remote control and switch to the "HDMI" input source. NOTE: • HDR is not supported on the IFP30 series. • HDMI 1/2 supports up to 3840 x 2160 @ 60Hz • DisplayPort supports up to 3840 x 2160 @ 60Hz 20
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SPDIF Connection To connect to an external sound system: 1. Connect an optical cable from the SPDIF port to your sound system's optical connector. 2. Plug in the power cord of your display, and turn on the power supply switch. 3. Press the Power button to turn on the display. 21
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Video Output Connection To output video via a display device: 1. Connect an HDMI cable to the HDMI IN port of your external display device, i.e. projector, and the other end to the HDMI OUT port of your display. 2. For audio, connect one end of an audio cable to your display's AUDIO OUT port (or
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Using Your CDE9800 Powering On/Off your Display 1. Ensure the power cord is connected, plugged into a power outlet, and the power switch is in the "On" position. The
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Initial Launch Setup When you first turn on your display, an initial setup wizard will launch. 1. Select your Language: 2. Setup and verify your LAN connection. DHCP is for regular network connection. Static IP is for a specific network environment. 24
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3. Select your Time Zone to set the Date and Time: 4. Select your preferred System Mode: NOTE:For more information see page 56. 25
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vLauncher - Customized Welcome Screen Icon Name Description Chromium Web browser EAirplay AirPlay mirroring Enterprise Agent Device management Folder File explorer Settings View and adjust settings SureMDM Nix Secure, monitor, and manage devices WPS Nffice Create documents,
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On-Screen Display (OSD) Menu To open the OSD Menu: Press the INPUT button on the remote control. 27
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Neneral Settings To select an Input Source: 1. Press INPUT on the remote control to display the General Setting menu. 2. Press q/p/t/u on the remote control to select the input source you want. 3. Press ENTER on the remote control to confirm the input source. 4. Press BACK on the remote control to
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To adjust the Volume: 1. Press INPUT on the remote control to display the General Setting menu. 2. Adjust the volume level by using the remote control's directional arrows to select increase/decrease volume and pressing ENTER. 3. Press (Mute) on the remote control to enable or disable the mute
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Additional Settings Press MENU on the remote control or select the icon on the Neneral Setting menu to launch the Additional Settings menu. Additional Settings include: Picture, Sound, and Setting. NOTE:Only available when the input source is not Embed Player. Picture 1. Press u on the remote
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Sound 1. Press u on the remote control and select the Sound menu. 2. Press q/p/t/u on the remote control to select the option. 3. Adjust your preferences with the remote control by pressing ENTER and using t/u to adjust the option. 4. Press BACK on the remote control to exit. 31
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Setting 1. Press u on the remote control and select the Setting menu. 2. Press q/p/t/u on the remote control to select the option. 3. Adjust your preferences with the remote control by pressing ENTER and using t/u to adjust the option. 4. Press BACK on the remote control to exit. NOTE: • Burn-in (
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Tmbed Player Advanced Settings When the display is in the Embed Player source, selecting the icon in the OnScreen Display (OSD) Menu, or pressing MENU on the remote control will enter the Embed Player Advanced Settings Menu. Wireless & Networks Check current network connection status, Wi-Fi, and
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Wi-Fi Select On to toggle Wi-Fi on or off. Select the settings icon to: Add Network, view Saved Networks, Refresh the network list, or view Advanced settings. In Advanced settings, you can set Proxy and IP settings. 34
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Ethernet Select Connect to toggle Ethernet on or off. You can adjust Static IP and Proxy settings as well. 35
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Wi-Fi Hotspot Select Portable Wi-Fi hotspot to turn it on or off. Select Set up Wi-Fi hotspot to set Network name, Security, and Password. 36
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Share Miracast allows for wireless sharing of multimedia and screens of connected devices, i.e. phone. To access, go to: Settings > Sharing > Miracast. 37
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Device Adjust the Display, Sound, Security, Language & Input, Boot Setting and Channel settings. Display Adjust the Wallpaper, ECO mode, HDMI EDID, HDMI Out Resolution, and Burn-in Protection Interval. Wallpaper Users can change their wallpaper with default images, or use their own by choosing My
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ECO mode 39
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HDMI EDID Choose between EDID 1.4 or 2.0 for your HDMI Extended Display Identification Data. • EDID 1.4: supports up to 3840 x 2160 @ 30Hz • EDID 2.0: supports up to 3840 x 2160 @ 60Hz 40
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HDMI OUT Resolution Setting Users can adjust their HDMI Out resolution preference. Burn-in Protection Interval This setting allows the user to program the time between movements of the picture in minutes. 41
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Sound Users can enable/disable clicking sounds, and adjust output settings. NOTE:Connect the display and amplifier through an HDMI cable for audio output. Only HDMI 2 supports ARC. 42
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Languages & Input Adjust the Language and Input method of the Embedded Player. Keyboard and Input Method Choose the preferred keyboard and input method. Android Keyboard View and adjust entry settings: Languages, Preferences, Appearance & Layout, Gesture Typing, Text Correction, and Advanced. 43
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Preferences Adjust: auto-capitalization, double-space period, and sound on keypress. Appearance and Layout Personalize the theme, input style, and enable/disable split keyboard. Gesture Typing Enable/disable gesture typing and adjust related settings. Text Correction Choose your preferred dictionary
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Advanced Adjust additional options and preferences. Language Choose from the available languages. 45
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Boot Setting Set the Startup channel, Built-in PC startup option, Standby after Startup, Power On/Off timer, and HDMI CEC. Startup Channel Set the boot up channel from the last shutdown channel or a specific source. Built-in PC startup option Set the PC module boot up options. The default setting is
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Standby after Startup The display will turn off the backlight automatically after booting up from Standby mode. To wake the display, press the Power button. Power On/Off Timer Set a power on and power off time for the display. To setup: 1. Enable the feature by selecting "Power On/Off timer". 2.
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there is no signal for a specific amount of time the display will turn off. By default the time is set to 10 minutes. HDMI CEC Supported by all HDMI ports, when the function is enabled the display can be controlled On/Off by an HDMI CEC device. NOTE: • "Player off then
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is a signal output, the display will power on automatically. NOTE: • Only supports HDMI 2 and VGA. • The feature may not be compatible with every device devices may keep sending a 5V signal even under Sleep Mode. The CDE9800 will be unable to trigger power on by active source under this condition
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System View and adjust Date & Time, About Device, and Advanced Settings. Date & Time Set the system time and format. Automatic Date & Time When enabled, the ViewBoard will automatically synchronize the date and time via the Internet. NOTE:Ethernet or Wi-Fi connection is needed. 50
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Set Date Adjust the values, then select OK when finished. Set Time Adjust the values, then select OK when finished. NOTE:Automatic Date & Time must be disabled to manually adjust the date and time. 51
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Select Time Zone Choose from the available time zones. Select Time Format Choose from 12 hour and 24 hour time format. Toggle 24-hour format on/off. Choose Date Format Select from the available date formats. 52
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About Device Display Embedded Player information, System Updates, Display ID Setting, and Asset Tag. System Update The display automatically searches for software updates whenever connected to the Internet (OTA). 53
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Update by USB When an update BIN file is available on the ViewSonic website, users are able to download and update the system via USB. To update via USB: 1. Download the upgrade package and unzip the file. You
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Legal Information Check open source and System WebView licenses. Display ID Change the Display ID. NOTE:The Display ID is for RS-232 users and LAN control, and the range is 01~98. Asset Tag Key in the asset information. 55
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Advanced Adjust the Mode, review Application information, allow unknown source installation, or Factory Reset the device. Mode • Normal Mode: The embedded screen sharing apps will run normally. • Disable Embed OS: The system will automatically reboot, and then the Embed OS will not appear. App Info
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Unknown Source Toggle On/Off to allow the installation of unknown source files. Reset Perform a Factory Data Reset. NOTE:All locally stored data will be deleted. 57
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the same subnet connection. • If the device does not show up under "Device List", users will need to key-in the on-screen PIN-code. CDE9800 Cast is a wireless peer to peer data communication, therefore the below port settings are required: Ports: • CP: 56789, 25123, 8121, and 8000 • UDP: 48689 and
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, and Chrome devices. Mac, Windows, Chrome Devices: 1. Make sure your device is connected to the same network as the CDE9800. 2. Visit the address that is shown on the CDE9800 to download the application. 3. Launch the application and click the Connect button next to the Device Name. NOTE:If the
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iPad) and Android OS based phone/tablet. Android: 1. Make sure your device is connected to the same network as the CDE9800. 2. Scan the QR Code that is shown on the CDE9800, or key in the web address provided, to download the application. 3. Launch the application and select the correct Device Name
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Clear Camera Click to return to previous operation interface Click to view or open mobile device internal file Click to share screen (Android 5.0 above supported) Click to change to touch mode Click to make annotation in the picture Click to change color or thickness Click to clean all the elements
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vSweeper Select the icon to clear unnecessary data and unwanted files. Advanced Settings can also be customized to the user's needs. 62
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Chromium Web browser for surfing the Internet. WPS Office Create, edit, and view Documents, Memos, Presentations, and Spreadsheets. 63
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Folders 1 3 5 2 6 7 4 1. File Type Filter 2. Storage Location 3. File Browser 4. Next Page 5. Long press on a file or folder to: copy, delete, cut, or rename it. 6. Add a new folder 7. Exit the file manager. 64
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:Below, "PC" represents all the control units that can send or receive the RS-232 protocol command. Description RS-232 Hardware Specification ViewSonic LFD communication port on the rear side: 1. Connector type: DSUB 9-Pin Male (or 3.5 mm barrel connector) 2. Use of crossover (null modem) cable
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LAN Hardware Specification ViewSonic LFD communcation port on the rear side: 1. Connector type: 8P8C RJ45 2. Pin Assignment: Pin # 1 2 3 4 5 6 7 8 frame Signal TX+ TXRX+ BI_D3+ BI_D3RXBI_D4+ BI_D4GND Remark Output from Display
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Protocol Set-Function Listing The PC can control the Display for specific actions. The Set-Function command allows you to control the Display behavior at a remote site through the RS-232 port. The Set-Function packet format consists of 9 bytes. Set-Function Description: Length: Total Byte of
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Example 1: Set Brightness as 76 for Display (#02) and this command is valid Send (Hex Format) Name Length ID Command Type Command Value1 Value2 Value3 CR Hex 0x38 0x30 0x73 0x24 0x30 0x37 0x36 0x0D 0x32 Reply (Hex Format) Name Hex Length 0x34 ID Command Type 0x30 0x2B 0x32 CR 0x0D
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Set-Function Table A. Basic Function Set Function Length ID Command Command Power on/ off 8 (standby) Type (ASCII) s Code (ASCII) ! Code (Hex) 21 Input Select 8 s " 22 Brightness 8 Backlight*3.2.0 8 s $ 24 A B 42 Value Range Comments (Three ASCII bytes) 000: STBY 001: ON 000:
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Button lock 8 Menu lock 8 Number *3.1.1 8 s 8 38 000: Unlock *See note in details 001: Lock s > 3E 000: Unlock *See note in details 001: Lock s @ 40 000~009 Key Pad *3.1.1 8 Remote 8 Control Restore default 8 s A 41 000: UP 001: DOWN 002: LEFT 003: RIGHT 004:
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Get-Function Listing The PC can interrogate the LFD for specific information. The Get-Function packet format consists of 9 bytes which is similar to the Set-Function packet structure. Note that the "Value" byte is always = 000. Get-Function Description: Length: Total Byte of Message excluding "CR
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Value2 Value3 CR Hex 0x38 0x30 0x72 0x62 0x30 0x36 0x37 0x0D 0x35 Example 2: Get Color from Display (#05), but the Color command is not supported by this model. Send (Hex Format) Name Length ID Command Type Command Value1 Value2 Value3 CR Hex 0x38 0x30 0x67 0x26 0x30 0x30 0x30 0x0D
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Get-Function Table A. Basic Function Get Function Length ID Command Command Get-Brightness 8 Get-Backlight*3.2.0 8 Type (ASCII) g a Code (ASCII) b B Code (Hex) 62 42 Get-Volume 8 Get-Mute 8 Get-Input select 8 Get-Power status: 8 ON/ STBY g f 66 g g 67 g j 6A g l 6C
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Get-MAC address 8 Get-IP address *3.2.0 8 Get-Serial number 8 *3.2.0 Get-FW version *3.2.0 8 g 5 35 000 (for the model with LAN) Reply in new 32-byte format*3.2.0 g 6 36 000 (for the model with LAN) Reply in new 32-byte format*3.2.0 g 7 37 000 Reply in new 32-byte
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6. Get FW version example Assumed the FW version is 3.02.001 Send: 0x 38 30 31 67 38 30 30 30 0D (Get FW version) Reply: 0x 32 30 31 72 38 33 2E 30 32 2E 30 30 31 00 00...00 00 0D 75
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Remote Control Pass-through Mode When the PC sets the Display to Remote Control Pass through mode, the Display shall send a 7-byte packet (followed by "CR") in response to remote control unit (RCU) button activation. In this mode the remote control shall have no effect on the Display function. For
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VOLUME DOWN (-) 11 V MUTE 12 V CHANNEL/PAGE UP (+)/ 13 V BRIGHTNESS+ CHANNEL/PAGE DOWN (-)/ 14 V BRIGHTNESS- POWER 15 V SOURCES (INPUTS) 16 V 17 18 SLEEP 19 V MENU 1A V UP 1B V DOWN 1C V LEFT (-) 1D V RIGHT (+) 1E V OK (ENTER, SET) 1F V EXIT 20 V 21 22
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2-3. When SET-POWER LOCK is enabled, the Display will not respond to POWER key pressing. 3. The VOLUME UP and VOLUME DOWN code will repeatedly output when you press and hold the keys. 78
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Weight Power Consumption Voltage Temperature Humidity Altitude Temperature Humidity Altitude Physical (mm) Physical (kg) On Off Specifications CDE9800 98" 1 x VGA 2 x HDMI 2.0 (4K@60Hz) 1 x DisplayPort 1.2 1 x PC audio 1 x RJ45 1 x HDMI 2.0 (1920 x 1080/3840 x 2160) 1 x Earphone Out 1 x SPDIF
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Display Modes VGA Mode Resolution 640 x 480 720 x 400 800 x 600 1024 x 768 1152 x 864 1280 x 768 1280 x 960 1280 x 1024 1360 x 768 1366 x 768 1400 x 1050 1440 x 900 1600 x 1200 1680 x 1050 1920 x 1080 1920 x 1200 HDMI 1 and 2/OPS/SDM Mode Resolution 640 x 480 720 x 400 800 x 600 1024 x 768 1280 x
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DisplayPort (DP) Mode Resolution 640 x 480 720 x 400 800 x 600 1024 x 768 1280 x 800 1280 x 1024 1360 x 768 1440 x 900 1680 x 1050 1920 x 1080 3840 x 2160 480p 576p 720p 1080i 1080p Refresh Rate (@) 60Hz, 72Hz 70Hz 60Hz, 72Hz 60Hz, 70Hz, 75Hz 60Hz 60Hz 60Hz 60Hz 60Hz 60Hz 30Hz, 60Hz 59Hz, 60Hz 50Hz
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Troubleshooting This section describes some common problems that you may experience when using the CDE9800. Problem or Issue Remote Control is not working Possible Solutions 1. Check whether something is obstructing the display's remote control receiver. The unit turns off unexpectedly 2. Check
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the signal. Poor picture 1. Adjust chroma, brightness, and contrast settings in the menu. 2. Check the signal cable. Audio Not Working Properly Problem or Issue Possible Solutions No sound 1. Press the Mute/Unmute button. 2. Adjust the volume. 3. Check the audio cable. One speaker only
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-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the device. • ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners. NOTE:If condensation appears between the glass and the
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Regulatory and Service Information Compliance Information This section addresses all connected requirements radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
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Ohe following information is only for TU-member statesE The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and
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and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more. USA & Canada: http://www.viewsonic.com/company/green/recycle-program/ Europe: http://www.viewsoniceurope.com/eu/support/call-desk/ Taiwan: https://recycle.epa.gov.tw/ 87
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damages resulting from furnishing this material, or the performance or use of this product. In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice. No part of
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Customer Service For technical support or product service, see the table below or contact your reseller. NOTE:You will need the product's serial number. Country/ Region Website Country/ Region Website Asia Pacific & Africa Australia www.viewsonic.com/au/ Bangladesh www.viewsonic.com/bd/ 中国
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or failure to follow instructions supplied with the product. ͫͫ Repair or attempted repair by anyone not authorized by ViewSonic®. ͫͫ Damage to or parts not meeting ViewSonic's specifications. • Failure of owner to perform periodic product maintenance as stated in the User Guide. • Any other cause
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in the product User Guide. • Removal, installation, and set-up service charges, including wall-mounting of the product. How to get service: • For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the "Customer Service" page). You will need
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: For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer. The warranty period at: http://www.viewsonic.com/eu/ under "Support/Warranty Information". Commercial Display Warranty Term Template In UG
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be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product. ͫͫ Causes external to the set-up service charges. 93
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service: For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the attached "Customer Service problem, and (e) the serial number of the product. • Take or ship the product, in the original container packaging, to an authorized ViewSonic® service
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Colo Centro 39300 Acapulco, Guerrero Tel: 744-48-32627 Monterrey: Global Product Services Mar Caribe # 1987, Esquina con Golfo Pérsico Fracc. Bernardo Reyes, 20 de Noviembr Tijuana, Mexico FOR USA SUPPORT: ViewSonic® Corporation 381 Brea Canyon Road, Walnut, CA. 91789 USA Tel: 800-688-6688 E-Mail
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Process Color C0 M91 Y72 K24 Process Color C0 M0 Y0 K100 Process Color C0 M91 Y72 K24 Spot Color Spot Color Pantone Black C Pantone 187 C