Vtech CS5121-3 User Manual

Vtech CS5121-3 Manual

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  • Vtech CS5121-3 | User Manual - Page 1
    User's manual www.vtechphones.com Models: CS5121-2/CS5121-3 CS5122-3/CS5121-4
  • Vtech CS5121-3 | User Manual - Page 2
    using this telephone, please read the Important safety instructions on page 47 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of
  • Vtech CS5121-3 | User Manual - Page 3
    Home area code 10 Language 11 Telephone operation 12 Make calls 12 Answer calls 12 End calls 12 Volume 12 Channel 12 Call waiting 13 Temporary tone dialing 13 Redial 14 Find handset 14 Transfer an external call 15 Directory 16 Store a directory entry 16 Character chart 17 Review the
  • Vtech CS5121-3 | User Manual - Page 4
    42 Remote access 43 Appendix 44 Handset display screen messages 44 Battery 46 Important safety instructions 47 Troubleshooting 48 Operating range 59 Maintenance 59 About cordless telephones 60 Warranty 60 FCC, ACTA and IC regulations 62 The RBRC® seal 63 Technical specifications 64
  • Vtech CS5121-3 | User Manual - Page 5
    warranty service. CHARGE 1. Quick start guide A BC DEF JKL MNO PQRS TUV WXYZ TONE OPER 3. 2. Handsets (2 for CS5121-2, 3 for CS5121-3/CS5122-3, 4 for CS5121-4) Telephone base with mounting bracket 4. Telephone base power adapter • To purchase replacement batteries or power adapter
  • Vtech CS5121-3 | User Manual - Page 6
    • Use only the power adapter(s) supplied with this product. To order a replacement, visit our website at www.vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377. • The power adapters are intended to be correctly oriented in a vertical or floor
  • Vtech CS5121-3 | User Manual - Page 7
    by placing it in the telephone base or charger. The handset charge light will be on when charging. • If the handset will not be used for a long period of time, remove the battery to prevent possible leakage. • To purchase replacement batteries, visit our website at www. vtechphones. com or call
  • Vtech CS5121-3 | User Manual - Page 8
    Getting started Mounting bracket installation Your telephone base comes with the mounting bracket installed, ready for desktop use. You may also mount your telephone onto a standard telephone wall plate. Wall mounting bracket installation: To prepare the telephone base for wall mounting, you
  • Vtech CS5121-3 | User Manual - Page 9
    Getting started Getting started Mounting bracket installation (continued) Desktop/tabletop bracket installation: Your phone comes ready for table or desktop use. If you have repositioned the bracket for wall mounting and now want to return to desktop use, follow
  • Vtech CS5121-3 | User Manual - Page 10
    receive a call waiting alert. * TONE • Press to switch to tone dialing temporarily when using the pulse service (page 13). CHAN/REMOVE • Switch to a clearer channel while on a call. • Press and hold to delete all records in the call log when the phone is not in use. • When reviewing the call log or
  • Vtech CS5121-3 | User Manual - Page 11
    IN USE light • Flashes when there is an incoming call. • On steady while on a call. FIND HANDSET • Press to page all handsets (page 14). RECORD • Press to record a memo (page 40) or an announcement on the answering system (page 38). CLOCK • Press to preview the date and time. Press again to set the
  • Vtech CS5121-3 | User Manual - Page 12
    and time will be set automatically with the next incoming call. If you do not have caller ID service, you can set the date and time manually and individually for each handset. 1. Press PROG when the handset is not in use. 2. Press or until DATE/TIME is displayed. Press SELECT. 3. When the month is
  • Vtech CS5121-3 | User Manual - Page 13
    of the ringer. 4. Press or to select RINGER: 1, 2, 3, or 4. You will hear a sample of each ring tone. 5. Press SELECT to confirm your selection. You will hear a confirmation tone. Ringer volume (handset) You can change the ringer volume to a comfortable level or turn the ringer off. 1. Press PROG
  • Vtech CS5121-3 | User Manual - Page 14
    the stored home area code. ___ will be displayed. Telephone settings Dial mode If you have touch tone service, the telephone is ready for use as soon as the battery is charged. If you have pulse (rotary) service, you will need to change the dial mode. 1. Press PROG when the handset is not in use
  • Vtech CS5121-3 | User Manual - Page 15
    Telephone seBtatisnigc soperation Telephone settings Language 1. Press PROG when the handset is not in use. 2. Press or until LANGUAGE is displayed. 3. Press SELECT. The , Espanol or Francais). 5. Press SELECT to confirm your selection. You will hear a confirmation tone. www.vtechphones.com 11
  • Vtech CS5121-3 | User Manual - Page 16
    be activated during a call to show call duration. • The handset will beep if it is moved out of range while on a call. Telephone operation Make calls • Press /FLASH and then use the dial pad keys to dial a number. -OR- 1. Enter the phone number first. You can press to backspace and press
  • Vtech CS5121-3 | User Manual - Page 17
    change from pulse to touch tone dialing during a call by pressing TONE*. This is useful if you need to send touch tone signals to access telephone banking or long distance services. Once you have initiated your call by dialing the phone number in pulse (rotary), press TONE*. Now, all subsequent key
  • Vtech CS5121-3 | User Manual - Page 18
    until the desired entry displays, then press /FLASH to dial the number. Find handset • Press FIND HANDSET on the telephone base to locate the handsets when the telephone is not in use and there is no handset in the telephone base. All handsets will ring and **PAGING** will be displayed on all
  • Vtech CS5121-3 | User Manual - Page 19
    has answered the transferred call, the originating handset screen will display SYSTEM HS BUSY. • Press /FLASH on the originating handset to cancel the call forwarding before any other handset answers the call. • If no handset answers the forwarded call within 30 seconds, the call will be forwarded
  • Vtech CS5121-3 | User Manual - Page 20
    Press prog when the handset is not in use. The screen displays DIRECTORY. 2. Press SELECT. The screen displays ENTER NAME. 3. Use the dial pad keys to enter a dialing pause (P will be displayed). 6. Press SELECT or prog to confirm and you will hear a confirmation tone. 16 www.vtechphones.com
  • Vtech CS5121-3 | User Manual - Page 21
    Dial key 1 2 3 4 5 6 7 8 9 0 * # Characters by number of key presses 1 2 3 4 5 6 1 A B C 2 D E F 3 G H I 4 J K L 5 M N O 6 P Q R S 7 T U V 8 W X Y Z 9 0 * & , , - . # Review the directory 1. Press /VOL+/ when the handset tone. • If you press a dial
  • Vtech CS5121-3 | User Manual - Page 22
    handset is not in use. The screen displays DIRECTORY. 2. Press or to scroll through the entries stored in the directory alphabetically. - OR - Press the dial a character. 5. Press SELECT to move on to the phone number. • Use the dial pad keys to edit the number. • Press to move
  • Vtech CS5121-3 | User Manual - Page 23
    Telephone operation Delete a directory entry 1. Press /VOL+/ when the handset is not in use. The screen displays DIRECTORY. 2. Press or to scroll through the entries stored in the directory alphabetically. - OR - Press the dial pad key for the first letter of the entry you want to
  • Vtech CS5121-3 | User Manual - Page 24
    location. You'll hear a confirmation beep. A memory location number (01 through 09) will be displayed with this entry. Dial a number from the directory 1. Press /VOL+/ when the handset is not in use. The screen displays DIRECTORY. 2. Press or to scroll through the entries stored in the directory
  • Vtech CS5121-3 | User Manual - Page 25
    confirm. You will hear a confirmation tone. • The entries stored in the speed dial memory will be numbered 01 through 09 and share the memory in the directory. • Press OFF at any time to exit the Speed dial menu. • If the location is not empty, the new entry will replace the old entry and the
  • Vtech CS5121-3 | User Manual - Page 26
    operation Edit a speed dial entry 1. Press and hold the speed dial location key (1-9) of the desired entry when the handset is not in use. CHAN/REMOVE to erase a character. 4. Press SELECT to move on to the phone number. Use the dial pad keys to edit the number. • Press to move the cursor to the
  • Vtech CS5121-3 | User Manual - Page 27
    . 8005959511 4. Press until YES flashes. 01 5. Press SELECT. You will hear a confirmation beep. Dial a speed dial number 1. Press and hold a speed dial location key (1-9) of the desired entry when the handset is not in use. 2. Press /FLASH to dial the displayed number. www.vtechphones.com 23
  • Vtech CS5121-3 | User Manual - Page 28
    locations 1. Press and hold the speed dial location key (1-9) of the desired entry when the handset is not in use. 2. When the screen displays the desired entry, press SELECT. Press or until SPEED flashes. 3. Press SELECT. The screen displays ENTER 1-9. SPEED
  • Vtech CS5121-3 | User Manual - Page 29
    lets you see the name and telephone number of the caller before answering the call, even when already on a call. These features require services provided by your telephone service provider. Contact your telephone service provider if: • you have both caller ID and call waiting, but as separate
  • Vtech CS5121-3 | User Manual - Page 30
    screen, it will not be stored in the call log. • The time on all handsets is automatically set and updated with incoming caller ID information if you subscribe to this service. • Due to regional service differences, the caller ID information may not be available for every incoming call. In addition
  • Vtech CS5121-3 | User Manual - Page 31
    1-800-595-9511 595-9511 1-595-9511 • If you have programmed a home area code (page 10), only the last seven digits of the incoming phone numbers from that area code will be displayed while reviewing the call log. Press # repeatedly to display all possible dialing options. www.vtechphones.com 27
  • Vtech CS5121-3 | User Manual - Page 32
    enter the call log when the handset is not in use. 2. Press or to select the desired entry, then press /FLASH. -OR1. Press /VOL-/CID to enter the call log when the handset is not in use. 2. Press or to select the desired entry. 3. Press SELECT, then DIAL flashes. 4. Press /FLASH or SELECT
  • Vtech CS5121-3 | User Manual - Page 33
    enter the call log when the handset is not in use. 2. to erase a character. Press SELECT to move on to the phone number. 6. Edit the number if necessary. • Press to dialing pause (P will be displayed). Press SELECT to continue. 7. Press SELECT to confirm. You will hear a confirmation tone
  • Vtech CS5121-3 | User Manual - Page 34
    Telephone operation Delete from the call log Delete an entry: 1. Press /VOL-/CID to enter the call log. 2. Press or to select the entry to be deleted. 3. Press CHAN/REMOVE. You will hear a confirmation beep. Delete all entries: 1. Press and hold CHAN/REMOVE when the telephone is not in use. The
  • Vtech CS5121-3 | User Manual - Page 35
    TelBeapshiconoepeorpateiorantion Telephone operation Call log display screen messages Displays: PRIVATE NAME When: The caller is blocking the name information. PRIVATE NUMBER PRIVATE CALLER UNKNOWN NAME The caller is blocking the telephone number information. The caller is blocking the name
  • Vtech CS5121-3 | User Manual - Page 36
    remain available for replay until they are deleted. Press to delete message currently playing (page 39). Press twice to delete all old messages when answering system is not in use (page 40). Press to repeat a message. Press twice to play back previous messages (page 39). Press to skip to the next
  • Vtech CS5121-3 | User Manual - Page 37
    announces the current year. 6. Press /SKIP or /REPEAT until the system announces the correct year, then press CLOCK. The system announces the current clock setting and exits the clock menu. • If you have caller ID service the clock will be set automatically with incoming calls, but you will need
  • Vtech CS5121-3 | User Manual - Page 38
    system Answering system setup The answering system uses voice prompts to guide you through the steps to set up the answering system. Press /PLAY/STOP anytime to save and exit the SET UP menu. Set number of rings This feature allows you to select the number of rings before the answering system
  • Vtech CS5121-3 | User Manual - Page 39
    save and return to the idle mode. Set remote access code A two-digit security code is required to access the answering system from any touch tone telephone. The preset code is 19. You can set the remote access code from 10 to 99. To set the remote access code: 1. Press SET UP when in idle mode until
  • Vtech CS5121-3 | User Manual - Page 40
    be turned on for the message alert tone to function. Answering system Set message alert tone This feature programs the system to beep every 10 seconds to alert you of new messages when the telephone is not in use. The tone will stop when all new messages have been reviewed. To set the message alert
  • Vtech CS5121-3 | User Manual - Page 41
    is the greeting callers hear when calls are answered by the answering system. The telephone is preset with a greeting that answers calls with "Hello, please leave a message after the tone." You can use this preset announcement, or replace it with your own. While in the ANNC menu, press ANNC again
  • Vtech CS5121-3 | User Manual - Page 42
    the telephone base from about nine inches away. 4. Press /PLAY/STOP when finished. 5. The answering system will automatically playback the newly recorded announcement and there will be a confirmation tone. Press /PLAY/STOP to stop the playback at anytime. 6. You can record your announcement again by
  • Vtech CS5121-3 | User Manual - Page 43
    message indication The message display counter will flash when there are new answering system messages. If the new message alert tone is turned on, the telephone base will beep every ten seconds when there are unreviewed messages. Message playback 1. Press /PLAY/STOP to listen to messages. 2.
  • Vtech CS5121-3 | User Manual - Page 44
    are saved, played back and deleted the same way as the answering system messages. Record a memo 1. Press RECORD when in idle mode. The system announces, "Record after the tone. Press STOP when you are done." 2. After the tone, speak towards the microphone at the bottom front of the telephone base
  • Vtech CS5121-3 | User Manual - Page 45
    listen at the telephone base to a caller leaving a message on the answering system. If the base volume is set to 1, you will not hear your messages as callers leave them. Call intercept When a caller is leaving a message on the answering system and you decide to answer the call, press /FLASH. Basic
  • Vtech CS5121-3 | User Manual - Page 46
    new and old messages recorded. The telephone base may have lost and regained power. Time and day may need to be set. Memory is full with access code while setting. Current number of rings while setting. System is answering a call, or being set the time and date, or being accessed remotely. System
  • Vtech CS5121-3 | User Manual - Page 47
    Answering system Remote access A two-digit security code is required to access the system remotely from any touch tone telephone that does not share the same line with your answering system. The factory preset code is 19; see page 35 to change it. 1. Dial your telephone number from any touch tone
  • Vtech CS5121-3 | User Manual - Page 48
    MISSED CALLS **PAGING** PARALLEL SET ON PHONE POWER FAILURE OR OUT OF RANGE **RINGING** When: The battery needs to be recharged. There are no call log entries. The cordless handset is searching for the telephone base. There are no directory entries. The answering system is in use. The directory is
  • Vtech CS5121-3 | User Manual - Page 49
    Handset display screen messages Displays: RINGER OFF SCANNING... SYSTEM HS BUSY When: The handset ringer is turned off. The telephone base is searching for another available channel. Another system handset is in use. Appendix www.vtechphones.com 45
  • Vtech CS5121-3 | User Manual - Page 50
    the handset. • The handset beeps. • LOW BATTERY is displayed and the battery indicator on the handset screen is flashing. CAUTION: To reduce the risk of fire or injury to persons, read and follow these instructions: • Use only the battery(ies) provided or equivalent. To order a replacement, visit
  • Vtech CS5121-3 | User Manual - Page 51
    service facility under the following conditions: A. When the power supply cord or plug is damaged or frayed. B. If liquid has been spilled onto the product. C. If the product has been exposed to rain or water. D. If the product does not operate normally by following the operating instructions
  • Vtech CS5121-3 | User Manual - Page 52
    base or charger for recharging. • Remove and re-install the battery and use it normally until fully depleted, then recharge the handset on the telephone base or charger(s) for 16 hours. • If the above measures do not correct the problem, the battery may need to be replaced. 48 www.vtechphones.com
  • Vtech CS5121-3 | User Manual - Page 53
    see the Warranty section of this user's manual (page 60) for further instruction. The CHARGE light is off. • Clean the charging contacts on the handset(s) and telephone base each month using a pencil eraser or a dry non-abrasive fabric. • Make sure the power adapter and telephone line cords are
  • Vtech CS5121-3 | User Manual - Page 54
    jack and connect a different telephone. If there is no dial tone on the other telephone either, the problem is in your wiring or local service. Contact your telephone service provider. POWER FAILURE OR OUT OF RANGE shows on the handset screen. • The handset may be out of range. Move it closer to
  • Vtech CS5121-3 | User Manual - Page 55
    Troubleshooting Problem The telephone does not ring when there is an incoming call. Suggestion • Make sure the handset ringer is on (page 9) and the telephone base ringer is on (page 35). • Make sure the telephone line cord and power adapter are plugged in properly (page 2). • The handset may be
  • Vtech CS5121-3 | User Manual - Page 56
    Troubleshooting Problem I cannot dial out. Suggestion • First, try all the above suggestions. • Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing.
  • Vtech CS5121-3 | User Manual - Page 57
    Troubleshooting Problem Suggestion There is noise or interference during a telephone conversation. My calls cut in and out when I am using the cordless handset. • The handset may be out of range. Move it closer to the telephone base. • Appliances or other cordless telephones plugged into the
  • Vtech CS5121-3 | User Manual - Page 58
    Troubleshooting Problem Suggestion My caller ID features are not working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. • The caller may not be calling from an area which
  • Vtech CS5121-3 | User Manual - Page 59
    Troubleshooting Problem Suggestion Caller ID entries do not match the numbers I need to dial. • Although the call log entries you receive have 10 digits, (the area code plus the seven-digit number,) in some areas, you may need to dial only seven digits, or a 1 plus the seven digits, or a 1 plus
  • Vtech CS5121-3 | User Manual - Page 60
    sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system. • The answering system may not detect the remote access code when the announcement is playing. Wait
  • Vtech CS5121-3 | User Manual - Page 61
    Troubleshooting Problem Suggestion The messages on the system are very difficult to hear. • Press VOL+ on the telephone base to increase the speaker volume. My cordless handset beeps and is not performing normally. • Make sure the power cord is securely plugged into the telephone base. Plug
  • Vtech CS5121-3 | User Manual - Page 62
    Troubleshooting Problem Suggestion Common cure for electronic equipment • If the unit is not responding normally, try putting the handset in the telephone base or the charger(s). If it does not seem to respond, try the following (in the order listed): • Disconnect the power to the telephone base
  • Vtech CS5121-3 | User Manual - Page 63
    Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance ---- which can vary with the locations of the telephone base and handset, the weather
  • Vtech CS5121-3 | User Manual - Page 64
    limited warranty period, VTech's authorized service representative will repair or replace at VTech's option, without charge, a Materially Defective Product. If we repair the Product, we may use new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new
  • Vtech CS5121-3 | User Manual - Page 65
    , please call 1 (800) 595-9511. In Canada, please call 1 (800) 267-7377. NOTE: Before calling for service, please review the user's manual - a check of the Product's controls and features may save you a service call. Except as provided by applicable law, you assume the risk of loss or damage during
  • Vtech CS5121-3 | User Manual - Page 66
    line and an RJ14 jack for two lines. See Installation Instructions in the user's manual. The Ringer Equivalence Number (REN) is used to determine how your telephone service provider. This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to
  • Vtech CS5121-3 | User Manual - Page 67
    the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned. If this product is equipped with a corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency
  • Vtech CS5121-3 | User Manual - Page 68
    Telephone base: 9.17oz (260g) Charger: 2.37oz (67.2g) Handset: 3.6V 400mAh Ni-Cd battery Telephone base: 7.5V AC @ 350mA Charger: 7.5V AC @150mA Handset directory: 20 memory locations (including 9 speed dial entries); up to 24 digits and 14 characters Handset call log: 45 memory locations; up to 11
  • Vtech CS5121-3 | User Manual - Page 69
    directory entry 18 Edit a speed dial entry 22 End calls 12 F FCC, ACTA and IC regulations 62 Find handset 14 H Handset display screen messages 44 Handset layout 6 Handset volume 9 Home area code 10 www.vtechphones.com I Important safety instructions 47 Index 65 L Language 11 M Maintenance
  • Vtech CS5121-3 | User Manual - Page 70
    to the directory 29 Set message alert tone 36 Set number of rings 34 Set remote access code 35 Set telephone base ringer 35 Set the clock 33 Speed dial 21 Store a directory entry 16 Store a speed dial entry 21 T Technical specifications 64 Telephone base installation 2 Telephone base
  • Vtech CS5121-3 | User Manual - Page 71
    TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon 97008 Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C. V6W 1L5 Copyright ©2008 for VTECH TELECOMMUNICATIONS LTD. Printed in China. 91
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User’s manual
www.vtechphones.com
Models:
CS5121-2/CS5121-3
CS5122-3/CS5121-4