Vtech Rechargeable Power Pack InnoTab 3 / 3S User Manual - Page 6

TroubleShooting Problem The green light does not come on or blinks very quickly when attempting to charge the unit. When using the rechargeable battery packs, the console suddenly turns off without prior "Low Battery" warning. Solution Inspect the AC adapter. Make sure that the adapter is securely connected to the InnoTab and plugged in to the wall outlet. Check that the rechargeable batteries are correctly installed in the tablet. Make sure the connector pins on the InnoTab® and the metal contacts on the battery packs are clean and free of debris. Make sure the tablet is turned off. If problem persists after checking the above, unplug the AC adapter from the AC adapter jack. Wait for 10 seconds before plugging the AC adapter back in. It is possible that there is uneven charge storage among the cells in the battery packs. Charge the rechargeable battery packs for 24 hours (keep charging even after the battery charging indicator light stops flashing). TECHNICAL SUPPORT If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Consumer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: • The name of your product or the model number (2118). • The specific problem you are experiencing. • The actions you took right before the problem started. Internet: www.vtechkids.com in the U.S. or www.vtechcanada.com in Canada Phone: 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada 5