Western Digital WDBALG5000ABK User Manual
Western Digital WDBALG5000ABK Manual
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- Western Digital WDBALG5000ABK | User Manual - Page 1
External Portable My Passport™ Elite™ Ultra-portable Hard Drive User Manual My Passport Elite Portable Hard Drive - Western Digital WDBALG5000ABK | User Manual - Page 2
services, remember to register your product as instructed in "Registering Your Drive" on page 38. Accessing Online Support Visit our product support website at support.wdc.com and choose from these topics: • Downloads - Download drivers Indonesia Japan Korea Malaysia Philippines Singapore Taiwan - Western Digital WDBALG5000ABK | User Manual - Page 3
Table of Contents MY PASSPORT ELITE USER MANUAL WD Service and Support ii Accessing Online Support ii Contacting WD Technical Support ii 1 About Your WD Drive 1 Major Features of the Drive 1 Kit Contents 2 Optional Accessories 2 Compatibility 3 Drive Format 3 Physical Description 3 - Western Digital WDBALG5000ABK | User Manual - Page 4
51 Uninstalling WD SmartWare Software 52 9 Troubleshooting 54 Installing, Partitioning, and Formatting the Drive 54 Frequently Asked Questions 54 A Installing an SES Driver 56 Windows XP 56 Installing the Driver Automatically 56 Installing the Driver Manually 57 Windows Vista 59 TABLE OF - Western Digital WDBALG5000ABK | User Manual - Page 5
MY PASSPORT ELITE USER MANUAL Installing the Driver Automatically 59 Installing the Driver Manually 59 Windows 7 61 B Compliance and Warranty Information 64 Environmental Compliance (China 65 Warranty Information 65 Obtaining Service 65 Limited Warranty 65 Index 67 TABLE OF CONTENTS - v - Western Digital WDBALG5000ABK | User Manual - Page 6
MY PASSPORT ELITE USER MANUAL 11 About Your WD Drive Welcome to your My Passport™ Elite™ ultra-portable hard drive, an elegant, high- capacity storage solution for all the chapters of your digital life. Our latest edition is packed with features: automatic, continuous backup, password protection - Western Digital WDBALG5000ABK | User Manual - Page 7
/updates. Kit Contents • My Passport Elite Ultra-portable Hard Drive • WD SmartWare software (included on drive) • USB micro cable • Quick Install Guide • My Passport Dock USB Micro Cable My Passport Elite Ultra-portable Hard Drive Quick Install Guide My Passport Dock Optional Accessories You - Western Digital WDBALG5000ABK | User Manual - Page 8
and select Software Update. Drive Format Your My Passport Elite drive is preformatted as a single NTFS partition for compatibility with all updated Windows operating systems. If you wish to use this drive with a Mac system, see "Reformatting the Drive" on page 43, and "Troubleshooting" on page 54 - Western Digital WDBALG5000ABK | User Manual - Page 9
MY PASSPORT ELITE USER MANUAL Power/Activity LED. The power/activity LED indicates the drive's power state and activity. The on the drive. It is turned off only when you remove the password from the drive, or the drive loses power. USB 2.0 Interface Hi-Speed USB (USB 2.0) supports data transfer - Western Digital WDBALG5000ABK | User Manual - Page 10
MY PASSPORT ELITE USER MANUAL 12 Connecting the Drive and Getting Started This chapter provides step-by-step instructions for connecting and installing the drive on your computer. It includes the following topics: Connecting the Drive Installing the Drive Getting Started With WD SmartWare - Western Digital WDBALG5000ABK | User Manual - Page 11
MY PASSPORT ELITE USER MANUAL Figure 2. Using the My Passport Dock to Connect the Passport Drive 1. Turn on your computer. 2. To connect directly to your computer, connect the USB cable as shown in Figure 1 on page 5. 3. To connect to your computer using a My Passport Dock, connect the USB cable of - Western Digital WDBALG5000ABK | User Manual - Page 12
MY PASSPORT ELITE USER MANUAL Installing on Windows XP 1. After you physically connect the drive as shown in Figure 3, the Found New Hardware Wizard screen displays. Click Cancel to bypass the wizard. Note: The WD SmartWare software will install the appropriate driver for this drive. Figure 3. Found - Western Digital WDBALG5000ABK | User Manual - Page 13
on your computer, install the software manually: a. Open My Computer. b. Double-click the WD SmartWare virtual CD, which is listed under Devices with Removable Storage. Note: WD SmartWare software is provided in the form of a virtual CD (VCD) drive on your My Passport drive. The VCD displays on your - Western Digital WDBALG5000ABK | User Manual - Page 14
MY PASSPORT ELITE USER MANUAL Installing on Windows Vista/Windows 7 After the drive is physically connected, depending on your computer setup, two or three screens may pop up AutoPlay screen, click the Run WDSmartWare.exe button: Figure 5. AutoPlay Screen CONNECTING THE DRIVE AND GETTING STARTED - 9 - Western Digital WDBALG5000ABK | User Manual - Page 15
Removable Storage. b. Double-click the WD SmartWare virtual CD. Note: WD SmartWare software is provided in the form of a virtual CD (VCD) drive on your My Passport drive. The VCD displays on your desktop and behaves just like a physical CD. To view the contents of the VCD, such as the documentation - Western Digital WDBALG5000ABK | User Manual - Page 16
MY PASSPORT ELITE USER MANUAL The Welcome to WD SmartWare screen displays. If a Flash Player is Installing an SES Driver" on page 56 instead. Getting Started With WD SmartWare Software After you select either Back Up Files, Set Up Drive, or Retrieve a backup, the software will guide you through a - Western Digital WDBALG5000ABK | User Manual - Page 17
MY PASSPORT ELITE USER MANUAL Figure 6. Initial Backup Screen Figure 7. Initial Drive Settings Screen CONNECTING THE DRIVE AND GETTING STARTED - 12 - Western Digital WDBALG5000ABK | User Manual - Page 18
PASSPORT ELITE USER MANUAL Figure 8. Home Screen WD SmartWare Overview WD SmartWare software is an easy-to-use tool that gives you the power to: • Secure your drive-In drive settings, create a password to protect your encrypted drive capacity and content of each hard drive in or connected to your - Western Digital WDBALG5000ABK | User Manual - Page 19
drive to your My Passport drive • Retrieve tab to retrieve backed up files from your My Passport drive to any location on your computer In the Content Gauge for your computer's hard drive for Answer ID 3644 in the WD Knowledge Base at http://support.wdc.com. Note that: • The System category, shown - Western Digital WDBALG5000ABK | User Manual - Page 20
MY PASSPORT ELITE USER MANUAL Viewing the Info/Online Help Topics Each WD SmartWare screen provides easy access to online help information to quickly guide you through your backup, retrieve, and settings tasks. icon in the upperright corner of the screen. CONNECTING THE DRIVE AND GETTING STARTED - 15 - Western Digital WDBALG5000ABK | User Manual - Page 21
is created on your computer or copied to your hard drive • Existing file that is changed in any way This protection is automatic-the WD SmartWare software does it for you without any action on your part-just make sure to leave your My Passport drive connected to your computer. Note: Automatic backup - Western Digital WDBALG5000ABK | User Manual - Page 22
MY PASSPORT ELITE USER MANUAL Figure 9. Backup Screen In the Content Gauges for your computer's disk drives, the categories of files that would be included in the backup if you click Run Backup are shown: • Light blue background in the Content Gauge for your computer's hard drive represents the - Western Digital WDBALG5000ABK | User Manual - Page 23
MY PASSPORT ELITE USER MANUAL Note that: • The System category, shown against a dark gray Gauge for your computer's hard drive changes to yellow/amber for all of the files that have not yet been backed up. • The gray background in the Content Gauge for your My Passport drive changes to blue for each - Western Digital WDBALG5000ABK | User Manual - Page 24
PASSPORT ELITE USER MANUAL Important: Appearance of a Caution message indicating that your drive is full means that there is not enough free space on the drive to complete the backup. The best long-term solution would be to relegate the drive Click External Hard Drives and select the best drive to - Western Digital WDBALG5000ABK | User Manual - Page 25
MY PASSPORT ELITE USER MANUAL Selecting Specific Content to Back Up To back up some of your computer files: buttons: 3. Click Apply Changes to refresh the Content Gauge for your My Passport drive. 4. Click Run Backup to back up the selected categories of files. BACKING UP YOUR COMPUTER FILES - - Western Digital WDBALG5000ABK | User Manual - Page 26
MY PASSPORT ELITE USER MANUAL Changing the Backup Software Settings To optimize your backup, you can: • Specify the number of backup versions to keep for each file • Pause backups until - Western Digital WDBALG5000ABK | User Manual - Page 27
MY PASSPORT ELITE USER MANUAL Figure 11. Software Settings Screen Specifying the Number of Backup Versions. The WD SmartWare software enables you to keep up to 25 older versions of - Western Digital WDBALG5000ABK | User Manual - Page 28
MY PASSPORT ELITE USER MANUAL Pausing Backups Until Your Computer is Idle. A large backup can take a lot of time, and can consume a lot of your system processing resources. Even with - Western Digital WDBALG5000ABK | User Manual - Page 29
MY PASSPORT ELITE USER MANUAL 14 Retrieving Backed Up Files This chapter includes the following topics: About software makes it easy for you to retrieve files that have been backed up on your My Passport drive and either: • Restore them to their original locations on your computer • Copy them to a - Western Digital WDBALG5000ABK | User Manual - Page 30
MY PASSPORT ELITE USER MANUAL Figure 12. Retrieve Screen Figure 13. Select a Destination for Retrieved Files Screen RETRIEVING BACKED UP FILES - 25 - Western Digital WDBALG5000ABK | User Manual - Page 31
MY PASSPORT ELITE USER MANUAL Figure 14. Select Content to Retrieve Screen 4. On the Select content to retrieve... screen, select Retrieve Some Files to display the retrieve files selection box (see Figure 15). Figure 15. Retrieve Files Selection Box RETRIEVING BACKED UP FILES - 26 - Western Digital WDBALG5000ABK | User Manual - Page 32
MY PASSPORT ELITE USER MANUAL 5. Navigate through the folder structure to find the content of not have sufficient disk space to complete the retrieve. Retrieving a Folder To retrieve a folder from your drive, and all of the content within a folder, which may be across multiple categories, in the - Western Digital WDBALG5000ABK | User Manual - Page 33
MY PASSPORT ELITE USER MANUAL 15 Locking and Unlocking Your Drive This chapter includes the following topics: Password Protecting Your Drive Unlocking Your Drive Turning Off the Drive Lock Feature Changing Your Password Password Protecting Your Drive You should password protect your drive if you - Western Digital WDBALG5000ABK | User Manual - Page 34
MY PASSPORT ELITE USER MANUAL Figure 16. Drive Settings Screen 3. Click Security to display the Set Security dialog: 4. Type your password in the Choose a password box. 5. your password. 8. Click the I understand check box to signify that you accept the risk. LOCKING AND UNLOCKING YOUR DRIVE - 29 - Western Digital WDBALG5000ABK | User Manual - Page 35
MY PASSPORT ELITE USER MANUAL 9. Click Save Security Settings to save your password and enable password protection for your drive. CAUTION! After creating a password, the drive remains unlocked for as long as you continue your current work session. Then, the WD SmartWare software: • Locks the drive - Western Digital WDBALG5000ABK | User Manual - Page 36
MY PASSPORT ELITE USER MANUAL Unlocking Your Drive Without the WD SmartWare Software Whenever you connect your password-protected drive to a computer that does not have the WD SmartWare software installed, you can still access the virtual CD partition on your drive, and install the WD SmartWare - Western Digital WDBALG5000ABK | User Manual - Page 37
MY PASSPORT ELITE USER MANUAL Turning Off the Drive Lock Feature To remove password protection from your drive: 1. Click Security on the Drive Settings screen (see Figure 16 on page 29) to display the Your Drive is Secure dialog: 2. Type your password in the Password box. 3. Select the Remove - Western Digital WDBALG5000ABK | User Manual - Page 38
next few sections describe how to use the icon and alternative methods to perform these actions, as well as how to unlock the My Passport Elite drive manually. Opening WD SmartWare Software If the WD SmartWare software does not open automatically when you log in to your computer, you can access it - Western Digital WDBALG5000ABK | User Manual - Page 39
. MY PASSPORT ELITE USER MANUAL Checking Status and Temperature Mouse over the WD SmartWare icon in the system tray to display the drive name, the drive may be overheated. Power down the drive and let it cool for 60 minutes. Power it back on, and if the problem persists, contact WD Support. - Western Digital WDBALG5000ABK | User Manual - Page 40
MY PASSPORT ELITE USER MANUAL Disconnecting the Drive Safely CAUTION! To prevent data loss, close all active windows and applications before shutting down or removing the drive. 1. Right-click the WD SmartWare icon in the system tray, and then click Safely remove My Passport Elite USB HDD. You may - Western Digital WDBALG5000ABK | User Manual - Page 41
MY PASSPORT ELITE USER MANUAL 2. On the Software Settings screen (see Figure 11 on page 22), and open the WD SmartWare Home screen whenever you need it if you routinely disconnect and reconnect your drive to your computer. • Check for software updates. This ensures that you are always using the most - Western Digital WDBALG5000ABK | User Manual - Page 42
MY PASSPORT ELITE USER MANUAL 2. Select or clear the check boxes to enable or disable the Preferences options: • Open WD SmartWare when drive is connected • Automatically check for WD SmartWare software updates Customizing Your Drive Settings The WD SmartWare software makes it easy for you to - Western Digital WDBALG5000ABK | User Manual - Page 43
MY PASSPORT ELITE USER MANUAL Registering Your Drive The WD SmartWare software uses your computer's Internet connection to register your drive. Register your drive to be kept up-to-date on the latest WD products: 1. Make sure that your computer is connected to the Internet. 2. On the Drive Settings - Western Digital WDBALG5000ABK | User Manual - Page 44
MY PASSPORT ELITE USER MANUAL Setting the Drive Sleep Timer The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long-term wear on the drive. To specify the inactivity period for the sleep timer: 1. On the Drive Settings screen ( - Western Digital WDBALG5000ABK | User Manual - Page 45
MY PASSPORT ELITE USER MANUAL Uninstalling the WD SmartWare Software You can easily uninstall the software. However, you will need to restart the Run Backup backup job manually after reinstalling the software Click Yes at the Do you wish to proceed... prompt. MANAGING AND CUSTOMIZING YOUR DRIVE - 40 - Western Digital WDBALG5000ABK | User Manual - Page 46
status check completes within a second or two. Your My Passport drive has a built-in Data Lifeguard diagnostic utility that tests the drive for error conditions. The quick drive test checks the drive for major performance problems. The result of a quick drive test is a pass or fail evaluation of the - Western Digital WDBALG5000ABK | User Manual - Page 47
2. Click the button for the test that you want to run: • Quick SMART Status • Quick Drive Test • Complete Drive Test MY PASSPORT ELITE USER MANUAL CHECKING DRIVE HEALTH - 42 - Western Digital WDBALG5000ABK | User Manual - Page 48
reformatting it. Go to support.wdc.com. Refer to Knowledge Base Answer ID 3323 for reformatting the drive to Mac OS X format. (See ID 3645 for formatting a Mac to the NTFS file system for use on Windows XP and ID 3647 for formatting it for Windows Vista). See "Troubleshooting" on page 54 for - Western Digital WDBALG5000ABK | User Manual - Page 49
MY PASSPORT ELITE USER MANUAL 3. Double-click the WD SmartWare virtual CD, and then double-click the WD SmartWare icon on the screen that displays. Note: WD SmartWare software is provided in the form of a virtual CD (VCD) drive on your My Passport drive. The VCD displays on your desktop and behaves - Western Digital WDBALG5000ABK | User Manual - Page 50
MY PASSPORT ELITE USER MANUAL The Welcome to WD SmartWare screen displays. If a Flash Player is a utility available on the WD SmartWare VCD that you can install to improve the performance of the My Passport drive on a Mac. To install WD +TURBO: 1. Double-click the WD SmartWare icon on the desktop. 2. - Western Digital WDBALG5000ABK | User Manual - Page 51
To accept the license agreement, click Accept. MY PASSPORT ELITE USER MANUAL 6. A message informs you that installing the drivers requires you to restart your computer to make , the computer restarts. Note: The My Passport icon on the desktop now looks like this: USING THE DRIVE WITH A MAC - 46 - Western Digital WDBALG5000ABK | User Manual - Page 52
The sections below describe how to use the icon and alternative methods to perform these actions, as well as how to unlock the My Passport Elite drive manually. Opening WD SmartWare Software If the WD SmartWare software does not open automatically after it has been installed, you have two ways to - Western Digital WDBALG5000ABK | User Manual - Page 53
PASSPORT ELITE USER MANUAL On the Home screen, you can modify the primary drive being categorized with the dropdown selection box under the name of your computer. By selecting a different drive your computer's main hard drive. In the Content Gauge for your computer's hard drive, all of your files - Western Digital WDBALG5000ABK | User Manual - Page 54
MY PASSPORT ELITE USER MANUAL In the Content Gauge for your My Passport drive, the Additional Files category includes all of the files shown in the used space portion of your drive properties. This space is not available for backups. Note: The small number of files that are shown in the Additional - Western Digital WDBALG5000ABK | User Manual - Page 55
MY PASSPORT ELITE USER MANUAL • CTRL+click the My Passport icon on the desktop and select Eject "My Passport." ("My Passport" will be the name you assigned to the volume.) You may hear the drive power down. 2. Wait for the drive icon to be removed from the desktop before disconnecting the drive from - Western Digital WDBALG5000ABK | User Manual - Page 56
MY PASSPORT ELITE USER MANUAL Unlocking the Drive Manually You may need to unlock the drive manually in cases such as the ones described below. WD SmartWare Software is Not Available • You uninstall the software and leave the drive locked. • You move your drive to another system, and need to unlock - Western Digital WDBALG5000ABK | User Manual - Page 57
1. Click the WD SmartWare icon . 2. Select the drive and then Unlock Drive. MY PASSPORT ELITE USER MANUAL 3. The WD SmartWare Drive Unlock screen displays. Enter your password and click the Unlock button. Uninstalling WD SmartWare Software Important: You can easily uninstall the software. However - Western Digital WDBALG5000ABK | User Manual - Page 58
MY PASSPORT ELITE USER MANUAL 2. Click the extras folder and then double-click the WD Uninstaller icon to display a WD pop-up screen. 3. Click Uninstall. USING THE DRIVE WITH A MAC - 53 - Western Digital WDBALG5000ABK | User Manual - Page 59
following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions MY PASSPORT ELITE USER MANUAL If you have problems installing or using this product, refer to this troubleshooting section or visit our support Web site at support.wdc.com and search our knowledge base - Western Digital WDBALG5000ABK | User Manual - Page 60
MY PASSPORT ELITE USER MANUAL If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates by installing a USB 2.0 PCI adapter card. Contact the card manufacturer for installation procedures and more information. TROUBLESHOOTING - 55 - Western Digital WDBALG5000ABK | User Manual - Page 61
MY PASSPORT ELITE USER MANUAL 1A Installing an SES Driver Should you decide not to install the WD SmartWare software, you must install an SES driver on computers running Windows to keep the hardware popup wizard from displaying every time you connect your My Passport drive to your computer. - Western Digital WDBALG5000ABK | User Manual - Page 62
Select Install the software automatically and click Next. MY PASSPORT ELITE USER MANUAL 3. When installation is complete, click Finish. Installing the Driver Manually If you are not connected to the Internet, you can install the driver manually. 1. On the Found New Hardware Wizard, select No, not - Western Digital WDBALG5000ABK | User Manual - Page 63
MY PASSPORT ELITE USER MANUAL 2. On the next screen, select Install from a list or specific location and click Next. 3. Browse to My Computer and double-click the WD SmartWare VCD drive, doubleclick the extras folder, and select WD SES Device Driver. Click Next. 4. When installation is complete, - Western Digital WDBALG5000ABK | User Manual - Page 64
MY PASSPORT ELITE USER MANUAL Windows Vista After you physically connect the drive as shown in Figure 2 on page 6, two or three screens may pop up, depending on your computer setup. Installing the Driver Automatically To install the SES driver automatically, you must be connected to the Internet. - Western Digital WDBALG5000ABK | User Manual - Page 65
MY PASSPORT ELITE USER MANUAL 2. On the next New Found Hardware - WD SES Device wizard screen, click Don't . Show me other options. 4. Browse to Computer: a. Double-click the WD SmartWare VCD drive. b. Double-click the extras folder. c. Select WD SES Device Driver. d. Click Next. INSTALLING AN SES - Western Digital WDBALG5000ABK | User Manual - Page 66
5. When the installation is complete, click Close. MY PASSPORT ELITE USER MANUAL Windows 7 After you physically connect the drive as shown in Figure 2 on page 6, you can install the SES driver. 1. Open All Programs and click Computer > Manage. INSTALLING AN SES DRIVER - 61 - Western Digital WDBALG5000ABK | User Manual - Page 67
MY PASSPORT ELITE USER MANUAL 2. Under Computer Management (Local), click Device Manager > Unknown Device and right-click Update driver software. 3. Click Browse my computer for driver software. 4. Browse to Computer: a. Double-click the WD SmartWare VCD drive. b. Double-click the extras folder. c. - Western Digital WDBALG5000ABK | User Manual - Page 68
d. Click Next. MY PASSPORT ELITE USER MANUAL 5. When installation is complete, click Close. INSTALLING AN SES DRIVER - 63 - Western Digital WDBALG5000ABK | User Manual - Page 69
MY PASSPORT ELITE USER MANUAL 1B Compliance and and found to comply with the limits of a Class B digital device, pursuant to Part 15 of the FCC Rules. These and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However - Western Digital WDBALG5000ABK | User Manual - Page 70
MY PASSPORT ELITE USER MANUAL KCC Notice (Republic of Korea only) ӝઙ߹ B support website at support.wdc.com for information on how to obtain service or a Return Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions - Western Digital WDBALG5000ABK | User Manual - Page 71
MY PASSPORT ELITE USER MANUAL alteration is within the scope of the applicable instructions, as found at support.wdc.com), accident or mishandling while in the possession of someone other than WD. Subject to the limitations specified above, your sole and exclusive warranty - Western Digital WDBALG5000ABK | User Manual - Page 72
37, 39 file history 35 registration 37 security 28, 37 sleep timer 37, 39 E Environmental compliance, China 65 Erase Drive screen 39 Erasing the drive 39 CAUTION about erasing the drive 39 MY PASSPORT ELITE USER MANUAL F FAQs 54 FCC Class B information 64 File categories, defined 14, 17 history - Western Digital WDBALG5000ABK | User Manual - Page 73
compliance 64 Security drive settings 37 Service 65 SES driver installation Windows 7 61 Windows Vista 59 Windows XP 56 Set preferences screen 36 retrieve folder screen 36 sleep timer screen 39 Setting the drive sleep timer 39 Sleep Timer drive setting 37 MY PASSPORT ELITE USER MANUAL SMART Status - Western Digital WDBALG5000ABK | User Manual - Page 74
; and My Passport, My Passport Elite, WD SmartWare, and Data Lifeguard are trademarks of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other companies. © 2009 Western Digital Technologies, Inc. All rights reserved. Western Digital 20511 Lake Forest Drive Lake
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External
Portable
My Passport
™
Elite
™
Ultra-portable Hard Drive
User Manual
My Passport Elite Portable Hard Drive