Western Digital WDBKXH5000ABK User Manual

Western Digital WDBKXH5000ABK Manual

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  • Western Digital WDBKXH5000ABK | User Manual - Page 1
    External Portable My Passport® Portable Hard Drive User Manual My Passport User Manual
  • Western Digital WDBKXH5000ABK | User Manual - Page 2
    Online Support Visit our product support website at support.wdc.com and choose from these topics: • Downloads-Download drivers, software, and updates for your WD product. • Registration-Register your WD product to get the latest updates and special offers. • Warranty & RMA Services-Get warranty
  • Western Digital WDBKXH5000ABK | User Manual - Page 3
    Table of Contents MY PASSPORT USER MANUAL WD Service and Support ii Accessing Online Support ii Contacting WD Technical Support ii 1 About Your WD Drive 1 Features 1 Kit Contents 2 Optional Accessories 2 Operating System Compatibility 3 Disk Drive Format 3 Physical Description 3 Power/
  • Western Digital WDBKXH5000ABK | User Manual - Page 4
    Updates 51 Uninstalling the WD Software 52 9 Using the Drive with a Mac 54 Reformatting the Drive 54 Restoring the WD Software and Disk Image 54 Installing the Drive on Mac Computers 54 10 Troubleshooting 55 Installing, Partitioning, and Formatting the Drive 55 Frequently Asked Questions
  • Western Digital WDBKXH5000ABK | User Manual - Page 5
    MY PASSPORT USER MANUAL A Installing an SES Driver 57 Installing on Windows XP Computers 57 Installing the Driver Automatically 57 Installing the Driver Manually 59 Installing on Windows Vista Computers 61 Installing the Driver Automatically 61 Installing the Driver Manually 62 Installing on
  • Western Digital WDBKXH5000ABK | User Manual - Page 6
    MY PASSPORT USER MANUAL 11 About Your WD Drive Welcome to your My Passport® portable hard drive, an elegant, high-capacity storage solution for all the chapters of your digital life. Our latest edition features visual, easy-to- use, automatic, continuous backup software, and drive lock security
  • Western Digital WDBKXH5000ABK | User Manual - Page 7
    My Passport drive kit includes the following: • My Passport portable hard drive • USB 3.0 cable • Quick Install Guide • WD SmartWare, WD Security, and WD Drive Utilities software (included on the drive) USB 3.0 Cable My Passport Portable Hard Drive Quick Install Guide Figure 1. My Passport Drive
  • Western Digital WDBKXH5000ABK | User Manual - Page 8
    highest performance and reliability, always install the latest updates and service pack (SP). For Windows computers, go to the Start menu and select Windows Update. For Mac computers, go to the Apple menu and select Software Update. Disk Drive Format Your My Passport drive is formatted as a single
  • Western Digital WDBKXH5000ABK | User Manual - Page 9
    MY PASSPORT USER MANUAL USB 3.0 Interface USB 3.0 supports data transfer rates up to 5 Gb/s. USB 3.0 is backward compatible with USB 2.0 and USB 1.1. Connection to a USB 2.0 or USB 1.1 port transfers data at the port speed: • USB 2.0-up to 480 Mb/s • USB 1.1-up to 12 Mb/s Registering Your Drive
  • Western Digital WDBKXH5000ABK | User Manual - Page 10
    MY PASSPORT USER MANUAL 12 Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD Drive Utilities, WD Security, and WD SmartWare software on your computer. It includes the following topics: Connecting the Drive Getting Started
  • Western Digital WDBKXH5000ABK | User Manual - Page 11
    MY PASSPORT USER MANUAL Getting Started with the WD Software After you have connected the drive to your computer, an installation wizard quickly gets you started with the WD software that is on the drive: • WD Security • WD Drive Utilities • WD SmartWare To get started with the WD software: 1.
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    MY PASSPORT USER MANUAL c. Clear the check box for any installation option that you do not want to implement: • Create Desktop Shortcut • Launch Application d. Click Next to install the selected applications and options. 6. Depending on your selections: • Installing WD Drive Utilities with the
  • Western Digital WDBKXH5000ABK | User Manual - Page 13
    MY PASSPORT USER MANUAL • Installing WD SmartWare displays the Backup Plan Selection screen for selecting Backup-Backs up files or folders that you select from a folder view of your computer's internal hard drive. b. Click Next to display the initial Backup screen (Figure 6 on page 9). c. On the
  • Western Digital WDBKXH5000ABK | User Manual - Page 14
    MY PASSPORT USER MANUAL Initial Category Backup Screen Note: The initial Backup screens only appear one time-when you install the WD SmartWare software on your computer. After that, launching the software displays the Home screen so you can choose what you want to do. Initial File
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    MY PASSPORT USER MANUAL Before first backup After first backup Figure 7. WD SmartWare Home Screens CONNECTING THE DRIVE AND GETTING STARTED - 10
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    MY PASSPORT USER MANUAL 13 WD SmartWare Software Functional Overview This chapter provides a brief functional overview of the WD SmartWare can use to specify the one you want to work with • Supported external drive, then the WD SmartWare software highlights the one you select to work with See "
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    PASSPORT USER MANUAL Support and software update services See "Help Tab Display" on page 23. In each display, the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected drives. Note: In addition to the detailed Help tab information, each WD
  • Western Digital WDBKXH5000ABK | User Manual - Page 18
    MY PASSPORT USER MANUAL Your Computer Icon Your Computer Content Gauge My Passport Drive Icon My Passport Drive Content Gauge Figure 8. Home Tab Display WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW - 13
  • Western Digital WDBKXH5000ABK | User Manual - Page 19
    MY PASSPORT USER MANUAL Table 1. Home Tab Functional Description Display Component Description Your computer icon Provides a graphic representation and name of the internal hard drive or drive partition on your computer that the WD SmartWare software will access for backup and retrieve functions
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    MY PASSPORT USER MANUAL Table 1. Home Tab Functional Description (Continued) Display Component Description Drive display scroll pointers (Not shown in Figure 8 on page 13.) One installation of the WD SmartWare software supports as many My Passport drives as you system can handle. When the number
  • Western Digital WDBKXH5000ABK | User Manual - Page 21
    MY PASSPORT USER MANUAL Table 1. Home Tab Functional Description (Continued) Display Component Description Passport drive content gauge After installing the WD SmartWare software-before running your first backup or copying any files to the drive, the content gauge for your My Passport drive
  • Western Digital WDBKXH5000ABK | User Manual - Page 22
    PASSPORT USER MANUAL Backup by Category Display Your Computer Content Gauge Backup by Files Display My Passport Drive Passport drive content Same as the content gauge for your My Passport drive on the gauges Home tab display. (See "My Passport drive content gauge" on page 16.) (Continued) WD
  • Western Digital WDBKXH5000ABK | User Manual - Page 23
    PASSPORT USER MANUAL Table 2. Backup Tab Functional Description (Continued) Display Component Description Advanced backup area In category mode, the initial/default configuration of the WD content gauge for your computer and your My Passport drive. Clicking Switch to File Backup displays a folder
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    MY PASSPORT USER MANUAL Table 2. Backup Tab Functional Description (Continued) Display Component Retrieve Tab Displays Three WD SmartWare software Retrieve tab displays guide you through the tasks for finding backup files and copying them to your computer's internal hard drive: • Selecting the
  • Western Digital WDBKXH5000ABK | User Manual - Page 25
    PASSPORT USER MANUAL from on the selected My Passport drive. You must select a WD SmartWare software creates and uses a folder named Retrieved Contents in the My Documents folder for your user name. If you want to specify a different folder, use the Browse function and click Apply. (Continued) WD
  • Western Digital WDBKXH5000ABK | User Manual - Page 26
    selection box Selecting the Retrieve All Files option closes the Retrieve Some Files selection box and the WD SmartWare software retrieves all of the files from the selected backup volume on the selected My Passport drive. Displays all of the files from the selected backup volume on the selected My
  • Western Digital WDBKXH5000ABK | User Manual - Page 27
    MY PASSPORT USER MANUAL Settings Tab Display See Figure 11 and versions that you want to keep for each file. Backup Speed button Displays the Reduce Backup Speed dialog for enabling/disabling the option to run backups only checks for software updates. WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW - 22
  • Western Digital WDBKXH5000ABK | User Manual - Page 28
    MY PASSPORT USER MANUAL Help Tab Display The WD SmartWare Help tab display provides quick access to Learning Center topics and links to online support services. See Figure 12 and Table 5 for a brief functional description of the Help tab display. Learning Center Topic Buttons Update Software Button
  • Western Digital WDBKXH5000ABK | User Manual - Page 29
    to connect to the WD Service & Support Home page at http://support.wdc.com. Update Software button Uses your Web browser to compare the versions of your WD SmartWare software and the firmware of the selected My Passport drive with the most-recent available versions. WD Store link If updated
  • Western Digital WDBKXH5000ABK | User Manual - Page 30
    PASSPORT USER MANUAL 14 Backing Up Your Computer Files This chapter includes the following topics: How the Backup Function Works Backing Up Files How the Backup Function Works The WD SmartWare software automatically and continuously backs up all of your important data files to your My Passport drive
  • Western Digital WDBKXH5000ABK | User Manual - Page 31
    MY PASSPORT USER MANUAL 3. On the Backup screen: IF you want to back up . . . on the internal hard drive, All of the categories of files Selected categories of files All of the files and folders Selected files or folders THEN . . . Proceed to step 4. Skip
  • Western Digital WDBKXH5000ABK | User Manual - Page 32
    MY PASSPORT USER MANUAL b. Click Advanced View to open the backup by categories selection . d. Click Apply Changes to create a custom backup plan and refresh the content gauge for your My Passport drive. e. Click Start Backup to begin backing up the selected categories of files and skip to step 8 on
  • Western Digital WDBKXH5000ABK | User Manual - Page 33
    MY PASSPORT USER MANUAL 7. To backup selected files or folders: a. Verify that the backup the content gauge for your My Passport drive changes to blue as the backup completes. • You can continue to set up your drive or perform any other functions because the WD SmartWare software backs up your files
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    long-term solution would be to relegate the drive to longterm archive storage and: a. Click the Help tab. b. Click the WD Store link to view the Western Digital Online Store website. c. Click External Hard Drives and select the best drive to suit your future requirements. 10. If you clicked Stop
  • Western Digital WDBKXH5000ABK | User Manual - Page 35
    MY PASSPORT USER MANUAL 15 Retrieving Backup Files This chapter includes the following topics: How the Retrieve Function Works Retrieving Files How the Retrieve Function Works The WD SmartWare software makes it easy for you to retrieve backed up files from your My Passport drive and copy them to
  • Western Digital WDBKXH5000ABK | User Manual - Page 36
    MY PASSPORT USER MANUAL IF you have . . . Created a single backup on the selected My Passport drive from your computer, THEN the WD SmartWare software displays the . . . Select a destination for retrieved files dialog: Created multiple backup volumes on the selected My Passport drive from either:
  • Western Digital WDBKXH5000ABK | User Manual - Page 37
    MY PASSPORT USER MANUAL 3. On the Select a destination for retrieved files dialog: IF you want to copy your retrieved files to . . . Their original locations on your computer's internal hard drive, A retrieved content folder, THEN select the . . . option. To the Original Places Note: The To the
  • Western Digital WDBKXH5000ABK | User Manual - Page 38
    MY PASSPORT USER MANUAL 5. In the Retrieve Some Files selection box, navigate through the folder structure to find the files you want. You can also use the search box
  • Western Digital WDBKXH5000ABK | User Manual - Page 39
    password and keep others from accessing the files on your drive: 1. Open the Set Security dialog by clicking either: • The WD Security icon on your desktop if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Security LOCKING AND UNLOCKING THE
  • Western Digital WDBKXH5000ABK | User Manual - Page 40
    MY PASSPORT USER MANUAL 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to create a password for. 3. Type your password in the Choose a password box, using up to
  • Western Digital WDBKXH5000ABK | User Manual - Page 41
    > All Programs > Western Digital > WD Apps > WD Security • The WD Drive Utilities icon on your desktop if you created one when you installed the application or Start > All Programs > Western Digital > WD Apps > WD Drive Utilities 2. If you have more than one supported My Passport drive connected to
  • Western Digital WDBKXH5000ABK | User Manual - Page 42
    MY PASSPORT USER MANUAL Unlocking the Drive with the WD SmartWare Software Whenever you shut down and restart your computer, or disconnect and reconnect the drive to your computer, unless you selected the Enable auto unlock for user: check box when you created your password, the WD SmartWare
  • Western Digital WDBKXH5000ABK | User Manual - Page 43
    MY PASSPORT USER MANUAL Unlocking the Drive with the WD Drive Unlock Utility Whenever you connect your password-protected drive to a computer that does not have the WD SmartWare, WD Security, or WD Drive Utilities software installed, you can use the WD Drive Unlock utility to unlock the drive there.
  • Western Digital WDBKXH5000ABK | User Manual - Page 44
    Security desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Security 2. If you have more than one supported My Passport drive connected to your computer, select the one with the password that you want to change. 3. Type
  • Western Digital WDBKXH5000ABK | User Manual - Page 45
    Security desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Security 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want to remove password protection from
  • Western Digital WDBKXH5000ABK | User Manual - Page 46
    If the WD SmartWare software does not start automatically, you can start it by: • Left- or right-clicking the WD SmartWare icon in the taskbar and selecting WD SmartWare: • Clicking: Start > (All) Programs > Western Digital > WD SmartWare > WD SmartWare MANAGING AND CUSTOMIZING THE DRIVE - 41
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    MY PASSPORT USER MANUAL Checking Drive Status You can see the drive capacity used and drive temperature status, and find out if the drive is locked by hovering the pointer over the WD SmartWare icon in the taskbar: Safely Disconnecting the Drive CAUTION! To prevent data loss, close all active
  • Western Digital WDBKXH5000ABK | User Manual - Page 48
    Utilities desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 7. 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want
  • Western Digital WDBKXH5000ABK | User Manual - Page 49
    4. Click Registration to display the Registration dialog: MY PASSPORT USER MANUAL 5. On the Registration dialog: a. Type your first and price discount opportunities. f. Click Register Drive. Checking Drive Health WD Drive Utilities provides three diagnostic tools to help make sure that your drive
  • Western Digital WDBKXH5000ABK | User Manual - Page 50
    Utilities desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 7. 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want
  • Western Digital WDBKXH5000ABK | User Manual - Page 51
    Utilities desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 7. 2. If you have more than one supported My Passport drive connected to your computer, select the one that you want
  • Western Digital WDBKXH5000ABK | User Manual - Page 52
    MY PASSPORT USER MANUAL After the drive erase operation completes, go to support.wdc.com and see Knowledge Base answer ID 6743 for information about downloading and restoring the WD software and disk image on your My Passport drive. Note: Erasing your drive also removes your password. If you used a
  • Western Digital WDBKXH5000ABK | User Manual - Page 53
    the risk. 6. Click Erase. After the drive erase operation completes, go to support.wdc.com and see Knowledge Base answer ID 6743 for information about downloading and restoring the WD software and disk image on your My Passport drive. Erasing your drive also removes your password. If you still want
  • Western Digital WDBKXH5000ABK | User Manual - Page 54
    your My Passport drive, erasing or reformatting the drive also removes the WD software and all of the support files, utilities, online help and user manual files. If you ever need to remove and reinstall the WD software on your computer, or move the drive to another computer and install the software
  • Western Digital WDBKXH5000ABK | User Manual - Page 55
    PASSPORT USER MANUAL 18 Managing and Customizing the Software This chapter includes the following topics: Specifying the Number of Backup Versions Pausing Backups Until Your Computer is Idle Specifying a Different Retrieve Folder Checking for Software Updates Uninstalling the WD Speed option:
  • Western Digital WDBKXH5000ABK | User Manual - Page 56
    PASSPORT USER MANUAL 2. On the Software Settings screen, click Backup Speed to display the Reduce Backup Speed dialog: 3. On the Reduce Backup Speed dialog, select or clear the Run backup when computer is idle check box to enable or disable the Backup Speed reconnect your My Passport drive to your
  • Western Digital WDBKXH5000ABK | User Manual - Page 57
    or disable the Preferences option. Uninstalling the WD Software Use the WD Drive Apps Setup Wizard to uninstall the WD software: 1. Double-click the WD Apps Setup file that appears in the listing for your My Passport drive in Windows Explorer to display the WD Apps Setup Wizard: 2. Click Next to
  • Western Digital WDBKXH5000ABK | User Manual - Page 58
    MY PASSPORT USER MANUAL 5. On the Custom Setup dialog: a. Clear the check box for the applications that you want to uninstall: • WD Drive Utilities • WD Security • WD SmartWare Important: Uninstalling the WD SmartWare software deletes all existing backup job configurations. You must restart the
  • Western Digital WDBKXH5000ABK | User Manual - Page 59
    My Passport drive, reformatting the drive also removes the WD software and all of the support files, utilities, online help, and user manual files. If you want to duplicate the drive management and drive lock features on your Mac computer, you can download and install the WD Security and WD Drive
  • Western Digital WDBKXH5000ABK | User Manual - Page 60
    MY PASSPORT USER MANUAL Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product, refer to this troubleshooting section or visit our support website at support.wdc
  • Western Digital WDBKXH5000ABK | User Manual - Page 61
    PASSPORT USER MANUAL Q: Why is the data transfer rate slow? A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3,0 or USB 2.0. Q: How do I determine whether or not my system supports
  • Western Digital WDBKXH5000ABK | User Manual - Page 62
    MANUAL 1A Installing an SES Driver If you decide to not install the WD software, you must have an SES driver installed on computers running Windows to keep the hardware popup wizard from displaying every time you connect your My Passport drive to your computer. Note: The SES Driver is installed
  • Western Digital WDBKXH5000ABK | User Manual - Page 63
    4. Select Install the software automatically and click Next: MY PASSPORT USER MANUAL 5. When the installation completes, click Finish: INSTALLING AN SES DRIVER - 58
  • Western Digital WDBKXH5000ABK | User Manual - Page 64
    a connection attempt to Windows Update: 2. Click Next to continue. 3. Select Install from a list or specific location and click Next: 4. Browse to My Computer and: a. Double-click the My Passport drive. b. Double-click the Extras folder. c. Select WD SES Device Driver. INSTALLING AN SES DRIVER - 59
  • Western Digital WDBKXH5000ABK | User Manual - Page 65
    d. Click Next: MY PASSPORT USER MANUAL 5. When the installation completes, click Finish: INSTALLING AN SES DRIVER - 60
  • Western Digital WDBKXH5000ABK | User Manual - Page 66
    : 3. On the Found New Hardware - WD SES Device wizard screen, click Yes, search online this time only to allow Windows Vista to connect to Windows Update: Windows Vista automatically: • Connects to Windows Update • Finds, downloads, and installs the SES driver INSTALLING AN SES DRIVER - 61
  • Western Digital WDBKXH5000ABK | User Manual - Page 67
    MY PASSPORT USER MANUAL Installing the Driver Manually If your computer is not connected to the Internet, install the driver manually: 1. On the Found New Hardware wizard screen, click Locate and install driver software: 2. On the Found New Hardware - WD SES Device wizard screen, click Don't search
  • Western Digital WDBKXH5000ABK | User Manual - Page 68
    4. Browse to Computer and: a. Double-click the My Passport drive. b. Double-click the Extras folder. c. Select WD SES Device Driver. d. Click Next: MY PASSPORT USER MANUAL 5. When the installation completes, click Close: INSTALLING AN SES DRIVER - 63
  • Western Digital WDBKXH5000ABK | User Manual - Page 69
    MY PASSPORT USER MANUAL Installing on Windows 7 Computers After you physically connect the drive as shown in Figure 3 on page 5 or, use the Windows 7 Computer Management utility to install the SES driver: 1. Open All Programs and click Computer > Manage: 2. Under Computer Management (Local), click
  • Western Digital WDBKXH5000ABK | User Manual - Page 70
    3. Click Browse my computer for driver software. MY PASSPORT USER MANUAL 4. Browse to Computer, double-click the My Passport drive, double-click the Extras folder, and select WD SES Device Driver: 5. Click Next. 6. When the installation completes, click Close: INSTALLING AN SES DRIVER - 65
  • Western Digital WDBKXH5000ABK | User Manual - Page 71
    PASSPORT USER MANUAL installation. This unit generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions modifications not expressly approved by WD could void the user's Western Digital Europe. COMPLIANCE AND WARRANTY INFORMATION - 66
  • Western Digital WDBKXH5000ABK | User Manual - Page 72
    Hg) (Cd) 䫀 ˄Ѡ˅㣃 (Cr (VI)) (PBB) 4) 4 pcs) 㛮ൿ(4 pcs) ᑩⲪ PCBA X ᖂൟUSB⬉㓚 EMI ᑩⲪ O SJ/T11363-2006 X ST/T11363-2006 X PBDE) MY PASSPORT USER MANUAL Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of
  • Western Digital WDBKXH5000ABK | User Manual - Page 73
    ") and not Western Digital's End User License Agreement. In accordance with the GPL, if applicable: 1) the source code for the GPL Software may be downloaded at no charge from http://support.wdc.com/download/gpl or obtained on CD for a nominal charge from http://support.wdc.com/download/gpl or by
  • Western Digital WDBKXH5000ABK | User Manual - Page 74
    your computer's 15 your computer's, Backup tab displays 17 Converting drive format 55 Creating a password 34 D Disconnecting the drive 42 Disk image, downloading and restoring 49, MY PASSPORT USER MANUAL 54 Drive content gauge, Backup tab displays 17 content gauge, Home tab displays 16 diagnostics
  • Western Digital WDBKXH5000ABK | User Manual - Page 75
    folder box 20 MY PASSPORT USER MANUAL description 19 functional Support link 24 Switch to Category/File Backup toggle button 19 System compatibility 3 file category, defined 16 T Temperature check 42 U Unlocking the drive 35 from the virtual CD 37, 42 with the WD Security software 36 without the WD
  • Western Digital WDBKXH5000ABK | User Manual - Page 76
    cable 2 drive interface 4 W Warranty 67 WD service 67 SmartWare icon 41 Store link 24 Y Your computer content gauge, Backup tab displays 17 content gauge, Home tab displays 15 icon, Home tab display 14 MY PASSPORT USER MANUAL INDEX - 71
  • Western Digital WDBKXH5000ABK | User Manual - Page 77
    and My Passport Essential, WD SmartWare, and Data Lifeguard are trademarks of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other companies. © 2011 Western Digital Technologies, Inc. All rights reserved. Western Digital 3355 Michelson Drive, Suite 100
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External Portable
My Passport
®
Portable Hard Drive
User Manual
My Passport User Manual