Western Digital WD3200H1U-00 User Manual - Page 9

45 MY BOOK HOME EDITION USER MANUAL Troubleshooting If you have problems when installing or using this product, refer to this troubleshooting section or visit our support Web site at support.wdc.com and search our knowledge base for more help. How to Answer ID „ install, partition, and format the drive in Windows XP 207 „ install, partition, and format the drive in Windows 2000 34 „ format the drive to Mac OS format 287 „ obtain and reinstall the original software included on My Book 1425 „ format the drive to the FAT32 file system** 1364 „ use the drive on a Macintosh and a PC simultaneously 291 **This WD drive is preformatted as a single FAT32 partition for compatibility with all Mac and Windows operating systems. The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows 2000/XP; however, Windows 2000/XP users can overcome these file size limitations by reformatting the drive to NTFS using the Disk Management utility. See answer ID 1287 at support.wdc.com and article IDs 314463 and 184006 at support.microsoft.com for further details. Frequently Asked Questions - Installation Q: Why does the drive not power up? A: Be sure the drive is plugged in to a power source. Q: Why is the drive not recognized under My Computer or on the computer desktop? A: If your system has a USB 2.0 PCI adapter card, be sure that its drivers are installed before connecting your WD USB 2.0 external storage product. The drive is not recognized correctly unless USB 2.0 root hub and host controller drivers are installed. Contact the adapter card manufacturer for installation procedures. Q: How do I partition and reformat the drive? A: For recommended formats for this device, search our knowlege base for answer ID 207 at support.wdc.com. Q: Why is the data transfer rate slow? A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 2.0 adapter card or a system that does not support USB 2.0. If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates by installing a USB 2.0 PCI adapter card. Contact the card manufacturer for installation procedures and more information. Note: If an additional external drive is connected to the WD product, USB bandwidth is shared and may affect performance. TROUBLESHOOTING - 8