Western Digital WD5000F032 User Manual - Page 77

Troubleshooting, Problem, Solution - diagnostics

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Troubleshooting WD TV HD Media Player User Manual Problem DISPLAY The TV screen is blank and the HD media player power LED remains off. The TV screen is blank and the HD media player power LED is blinking. The TV screen is blank and the HD media player power LED is on. The TV screen is blinking and fuzzy. The video display is cut off or appears in a sidebar. The slideshow pictures are distorted. FILES File does not play. Solution • Make sure the TV is turned on. • Make sure that the power adapter and power outlet are okay. • Make sure that the interface cable is properly attached to the correct terminals on both the TV and the HD media player. A system diagnostic failure occurred. Turn off your HD media player, wait 10 minutes, then turn it on again. If the same thing happens, contact the WD Technical Support for assistance (see "WD Service and Support" on page 2). • Make sure the TV is turned on. • Make sure that the interface cable is properly attached to the correct terminals on both the TV and the HD media player. • Press the reset button for 10 seconds. • Make sure that the interface cable is properly attached to the correct terminal(s) on both the TV and the HD media player. • Make sure the HD media player power LED is on. • If you are using a CRT TV, navigate to the Home | Settings | System screen and: - Make sure that the Composite option is selected as the video output. - Make sure the TV system setting matches the system used in your region. • If you are using an LCD TV, navigate to the Home | Settings | System screen and: - Make sure that the HDMI option is selected as the video output. - Make sure that the video resolution option is set as Auto. Navigate to the Home | Settings | Audio/Video screen and make sure that aspect ratio is set as Normal. Navigate to the Home | Settings | Photo screen and select Keep as original or Fit to screen in the Photo Scaling field. • Verify compatibility. Refer to "Supported formats" on page 78. • Use a media converter program to convert the file to a usable format. SYSTEM MAINTENANCE - 74

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WD TV HD Media Player
User Manual
SYSTEM MAINTENANCE – 74
Troubleshooting
Problem
Solution
DISPLAY
The TV screen is blank and the HD
media player power LED remains off.
•
Make sure the TV is turned on.
•
Make sure that the power adapter and power outlet
are okay.
•
Make sure that the interface cable is properly
attached to the correct terminals on both the TV
and the HD media player.
The TV screen is blank and the HD
media player power LED is blinking.
A system diagnostic failure occurred. Turn off your HD
media player, wait 10 minutes, then turn it on again. If
the same thing happens, contact the WD Technical
Support for assistance (see “WD Service and
Support” on page 2).
The TV screen is blank and the HD
media player power LED is on.
•
Make sure the TV is turned on.
•
Make sure that the interface cable is properly
attached to the correct terminals on both the TV
and the HD media player.
•
Press the reset button for 10 seconds.
The TV screen is blinking and fuzzy.
•
Make sure that the interface cable is properly
attached to the correct terminal(s) on both the TV
and the HD media player.
•
Make sure the HD media player power LED is on.
•
If you are using a CRT TV, navigate to the Home |
Settings | System screen and:
-
Make sure that the
Composite
option is
selected as the video output.
-
Make sure the TV system setting matches the
system used in your region.
•
If you are using an LCD TV, navigate to the Home |
Settings | System screen and:
-
Make sure that the
HDMI
option is selected
as the video output.
-
Make sure that the video resolution option is
set as
Auto
.
The video display is cut off or appears
in a sidebar.
Navigate to the Home | Settings | Audio/Video screen
and make sure that aspect ratio is set as
Normal
.
The slideshow pictures are distorted.
Navigate to the Home | Settings | Photo screen and
select Keep as original or Fit to screen in the Photo
Scaling field.
FILES
File does not play.
•
Verify compatibility. Refer to “Supported formats”
on page 78.
•
Use a media converter program to convert the file
to a usable format.