Xerox 7500DX Phaser 7500 User Guide - Page 130

Media Misfeeds

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Troubleshooting Media Misfeeds Probable Causes Solutions The media is not correctly positioned in the tray. The number of sheets in the tray exceeds the maximum sheets allowed. Remove the misfed media and reposition the media properly in the tray. Ensure that the media guides in the tray are set correctly. Remove the excess media and load media below the fill line. The media guides are not correctly adjusted to the media size. Warped or wrinkled media is loaded in the tray. The media is moist from humidity. Unsupported media (wrong size, thickness, type, etc.) is being used. Adjust the media guides in the tray to match the size of the media. Remove the media, smooth it out, and reload it. If it still misfeeds, do not use that media. Remove the moist media and replace it with new, dry media. Special media must be loaded in Tray 1 (MPT) only. Use Xerox-approved media. See Supported Media on page 55. The recommended transparency or label sheet is facing the wrong way in Tray 1 (MPT). Envelopes are loaded incorrectly in the tray.. The media feed roller is dirty. Load the transparencies or label sheets according to the manufacturer's instructions. Envelopes must be loaded LEF. To use SEF, you must define a SEF custom size. Clean the media feed roller. For more details, see Maintenance and Cleaning on page 98. 130 Phaser 7500 Color Printer User Guide

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Troubleshooting
Phaser 7500 Color Printer
User Guide
130
Media Misfeeds
Probable Causes
Solutions
The media is not correctly positioned in the tray.
Remove the misfed media and reposition the media
properly in the tray. Ensure that the media guides in
the tray are set correctly.
The number of sheets in the tray exceeds the
maximum sheets allowed.
Remove the excess media and load media below the
fill line.
The media guides are not correctly adjusted to the
media size.
Adjust the media guides in the tray to match the size
of the media.
Warped or wrinkled media is loaded in the tray.
Remove the media, smooth it out, and reload it. If it
still misfeeds, do not use that media.
The media is moist from humidity.
Remove the moist media and replace it with new, dry
media.
Unsupported media (wrong size, thickness, type, etc.)
is being used.
Special media must be loaded in Tray 1 (MPT) only.
Use Xerox-approved media. See
Supported Media
on
page 55.
The recommended transparency or label sheet is
facing the wrong way in Tray 1 (MPT).
Load the transparencies or label sheets according to
the manufacturer’s instructions.
Envelopes are loaded incorrectly in the tray..
Envelopes must be loaded LEF. To use SEF, you must
define a SEF custom size.
The media feed roller is dirty.
Clean the media feed roller. For more details, see
Maintenance and Cleaning
on page 98.