Xerox 7500DX Phaser 7500 User Guide - Page 44

Macintosh Troubleshooting (Mac OS X, Version 10.3 and Higher), Mac OS X

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Network Basics Macintosh Troubleshooting (Mac OS X, Version 10.3 and Higher) The following procedure eliminates cabling, communication, and connection problems. Once you complete these steps, print a test page from your software application. Mac OS X, Version 10.3 and Higher Troubleshooting Perform these steps only for Mac OS X, versions 10.3 and higher: 1. Open the Network Utility, then click the Ping tab. 2. Enter the printer's IP address. 3. Click Ping. If you do not get a response, confirm that your TCP/IP settings are correct for your printer and computer. 4. For AppleTalk, follow the steps below. For TCP/IP proceed to Step 5. a. From the printer's control panel, verify that EtherTalk is enabled. If it is not, enable it in the control panel, and then reset the printer. b. Print the Configuration page and verify that EtherTalk is enabled. c. From the Configuration page, verify the Zone. If you have multiple zones on your network, verify that your printer appears in the desired zone. 5. If you are still unable to print, access PhaserSMART Technical Support through CentreWare IS: a. Launch your Web browser. b. Enter the printer's IP address in the browser's Address field. c. Select Support. d. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART. See also: Online Support Assistant at www.xerox.com/office/7500support 44 Phaser 7500 Color Printer User Guide

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Network Basics
Phaser 7500 Color Printer
User Guide
44
Macintosh Troubleshooting (Mac OS X, Version 10.3 and Higher)
The following procedure eliminates cabling, communication, and connection problems. Once you
complete these steps, print a test page from your software application.
Mac OS X, Version 10.3 and Higher Troubleshooting
Perform these steps
only
for Mac OS X, versions 10.3 and higher:
1.
Open the
Network Utility
, then click the
Ping
tab.
2.
Enter the printer’s IP address.
3.
Click
Ping
. If you do
not
get a response, confirm that your TCP/IP settings are correct for your
printer and computer.
4.
For
AppleTalk
, follow the steps below. For
TCP/IP
proceed to Step 5.
a.
From the printer’s control panel, verify that
EtherTalk
is enabled. If it is not, enable it in the
control panel, and then reset the printer.
b.
Print the Configuration page and verify that
EtherTalk
is enabled.
c.
From the Configuration page, verify the
Zone
. If you have multiple zones on your network,
verify that your printer appears in the desired zone.
5.
If you are still unable to print, access PhaserSMART Technical Support through CentreWare IS:
a.
Launch your Web browser.
b.
Enter the printer’s IP address in the browser’s
Address
field.
c.
Select
Support
.
d.
Click the
PhaserSMART Diagnostic Tool
link to access PhaserSMART.
See also:
Online Support Assistant at
www.xerox.com/office/7500support