Xerox 750DP 5750 Error Codes List

Xerox 750DP - Phaser Color Laser Printer Manual

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  • Xerox 750DP | 5750 Error Codes List - Page 1
    -371 2-33 10-372 2-33 10-373 2-34 10-374 2-34 10-375, 376 2-34 11-100, 101 2-35 11-340 2-35 5/98 5750 DocuCare Service Manual 2-1 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 2
    11-380 2-35 11-381 2-36 Sorter Interlock RAP 2-36 15-280 2-37 15-281, 282, 283 2-37 15-340 2-38 15-360, 361, 362 2-38 15-380, 381, 382, 383, 384, 385. . . . . . 2-39 15-386, 387, 388, 389, 390, 391. . . . . . 2-39 18-340 2-40 Fault Code Procedures 5/98 2-2 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 3
    all attempts fail, you are directed to call for service. Anytime the fault code is not listed, or if you are unable to clear the problem within reasonable time you should call for assistance. Always follow 18 PWB Read/Write Error 5/98 5750 DocuCare Service Manual 2-3 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 4
    Status Code Entry Table 1 in this section. NO Call for service One of the following paper tray related problems is occurring: -Incorrect Paper Size sensing NO -Paper not sensed in Go to Final Actions Section 1 Call for service Fault Code Procedures 5/98 2-4 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 5
    position of the paper trays, open or closed, is being detected correctly. YES Call for service Press and hold the Stop button on the Control Panel. Record the jam code. Refer to size is correctly detected. YES Call for service A 5/98 5750 DocuCare Service Manual 2-5 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 6
    at the machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs. Power the machine on. If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-6 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 7
    they are properly installed Section 5-Repairs. Power the machine on. If the problem still exists: Place a service call. The control logic sensed errors in the self test routines of on. If the problem still exists: Place a service call. 5/98 5750 DocuCare Service Manual 2-7 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 8
    ensure they are properly installed. Power the machine on. If the problem still exists: Place a service call. 03-600 The control logic sensed a Billing Data Recovery Failure on. If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-8 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 9
    at the machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs. Power the machine on. If the problem still exists: Place a service call. 5/98 5750 DocuCare Service Manual 2-9 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 10
    : · Using originals of the wrong type. Recommended originals are described in the User Guide. · Document Guide adjusted incorrectly. · Trying to copy more than 30 originals at a time. If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-10 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 11
    to stick to the platen glass and not feed out of the ADF To avoid this problem make only a few copies of coated originals at a time or do not use the ADF when copying coated originals If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-11 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 12
    Roll (REP 5.22) · Feed Roll (REP 5.22) · Mylar guards on the underside of the ADF Feed Cover · Retard Rolls (REP 5.24) · Nudger Chute If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-12 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 13
    Home Sensor actuator for damage and proper installation. Clean the ADF Nudger Home Sensor and check for foreign objects in the sensor path. If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-13 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 14
    the feeder cover for any foreign material that would prevent the cover from closing correctly. Inspect the feeder cover for damage or warping. If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-14 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 15
    Code ADF "Other" Faults Description/Direction Use this RAP to troubleshoot ADF problems not covered by other RAPs. Initial action: Inspect the Section 5-Repairs. Power the machine on. If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-15 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 16
    the machine power. Verify that the IIT (Image Input Terminal) Registration Sensor is correctly aligned and free from contamination. Power the machine on. If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-16 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 17
    exists: Place a service call. 06-371 The control logic sensed a problem with the Exposure Lamp. Initial action: Switch off the machine power. Wait ten seconds Power the machine on. If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-17 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 18
    . 06-389 The control logic sensed a timing problem with the Scan Carraige at End of Scan (EOS). Initial action: Switch off the machine power. Wait ten seconds. Power the machine on. If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-18 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 19
    . 06-398 The control logic sensed a timing problem with the Scan Carraige at Start of Scan (SOS). Initial action: Switch off the machine power. Wait ten seconds. Power the machine on. If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-19 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 20
    284). Initial action: Switch off the machine power. Power the machine on. If the problem still exists: Place a service call. Tray Load Paper for Tray 1, Tray 2, Tray 3, Tray 4, or the the problem still exists: Place a service call. Fault Code Procedures 5/98 2-20 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 21
    and Nudger Rolls with a damp cloth (water) (REP 5.22) (REP 5.24). Fan the paper or replace the paper with a new ream of paper. If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-21 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 22
    and Registration Rolls with a damp cloth (water) (REP 5.22) (REP 5.24). Clean the CTR (Charged Transfer Roll) Film with a dry cloth (REP 5.10). If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-22 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 23
    ). Check for excessive wear, damage or proper installation of the Stripper Finger. Check for a broken or arcing Transfer Corotron (TC) wire (REP 5.17). If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-23 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 24
    ). Check for excessive wear, damage or proper installation of the Stripper Finger. Check for a broken or arcing Transfer Corotron (TC) wire (REP 5.17). If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-24 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 25
    . Initial action: Check for proper installation of the Bypass Tray Paper Guide. Check the Preregistration, Nudger and Feed Roll for binding or excessive for paper path obstructions. If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-25 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 26
    Transfer Roll) Film with a dry cloth (REP 5.10). If the problem still exists: Place a service call. 08-198 The control logic sensed a timing error from the registration obstructions. If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-26 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 27
    and Transparencies Control Panel settings are correct, if applicable. If the problem still exists: Place a service call. 09-363 The control logic sensed a failure of the are in place If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-27 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 28
    still exists: Place a service call. 09-620 The control logic sensed a failure of the ADC sensor setup. Initial action: Check the drum surface for damage or deformities (REP 5.4). If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-28 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 29
    where the Thermistor contacts the Pressure Roll (REP 5.37). If the problem still exists: Place a service call. 10-359 The control logic sensed an open circuit from the Roll (REP 5.37). If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-29 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 30
    where the Thermistor contacts the Heat Roll (REP 5.37). If the problem still exists: Place a service call. 10-362 The control logic sensed that the Heat Rod did Heat Roll (REP 5.37). If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-30 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 31
    where the Thermistor contacts the Heat Roll (REP 5.37). If the problem still exists: Place a service call. 10-364 The control logic sensed that the Heat Roll could Roll (REP 5.37). If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-31 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 32
    the Pressure Roll Control Thermistor for cleanliness, damage and excessive wear at the point where the Thermistor contacts the Pressure Roll (REP 5.37). If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-32 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 33
    the Pressure Roll Control Thermistor for cleanliness, damage and excessive wear at the point where the Thermistor contacts the Pressure Roll (REP 5.37). If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-33 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 34
    the Pressure Roll Control Thermistor for cleanliness, damage and excessive wear at the point where the Thermistor contacts the Pressure Roll (REP 5.37). If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-34 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 35
    and ensure they are properly installed. Power the machine on. If the problem still exists: Place a service call. 11-380 The control logic sensed a failure of the Sorter proper tension. If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-35 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 36
    tension. If the problem still exists: Place a service call. Sorter Interlock RAP Use this RAP to troubleshoot when there is a customer message instructing the operator to actuated. If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-36 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 37
    and ensure they are properly installed. Power the machine on. If the problem still exists: Place a service call. 15-281, 282, 283 The control logic sensed that paper money machine on. If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-37 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 38
    defects and ensure they are properly installed. Power the machine on. If the problem still exists: Place a service call. 15-360, 361, 362 The control logic sensed a failure of on. If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-38 5750 DocuCare Service Manual
  • Xerox 750DP | 5750 Error Codes List - Page 39
    defects and ensure they are properly installed. Power the machine on. If the problem still exists: Place a service call. 15-386, 387, 388, 389, 390, 391 The control logic machine on. If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-39 Fault Code Procedures
  • Xerox 750DP | 5750 Error Codes List - Page 40
    proper voltage at the machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed. Power the machine on. If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-40 5750 DocuCare Service Manual
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5/98
5750 DocuCare Service Manual
2-1
Fault Code Procedures
2. Fault Code Procedures
Section Contents
Page
Introduction . . . . . . . . . . . . . . . . . . . . . . .2-3
Section 2 Entry Flow Chart . . . . . . . . . . .2-4
Paper Jam Entry Flow Chart . . . . . . . . . .2-5
Status Fault Codes
Table 1. Status Code Entry Table 1
. . . .2-6
02-282, 283, 330 . . . . . . . . . . . . . . . . . . .2-7
02-340, 350 . . . . . . . . . . . . . . . . . . . . . . .2-6
03-315, 317, 330, 336, 338 . . . . . . . . . . .2-7
03-352, 357, 370 . . . . . . . . . . . . . . . . . . .2-7
03-371 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
03-600 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
04-200 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
05-110 . . . . . . . . . . . . . . . . . . . . . . . . . .2-10
05-111 . . . . . . . . . . . . . . . . . . . . . . . . . .2-11
05-115, 116 . . . . . . . . . . . . . . . . . . . . . .2-11
05-195 . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
05-273 . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
05-280 . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
05-340 . . . . . . . . . . . . . . . . . . . . . . . . . .2-14
ADF Interlock Fault . . . . . . . . . . . . . . . .2-14
ADF “Other” Faults. . . . . . . . . . . . . . . . .2-15
06-310, 311 . . . . . . . . . . . . . . . . . . . . . .2-15
06-340, 359 . . . . . . . . . . . . . . . . . . . . . .2-16
06-361 . . . . . . . . . . . . . . . . . . . . . . . . . .2-16
06-364 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
06-370 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
06-371 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
06-372 . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
06-380, 384 . . . . . . . . . . . . . . . . . . . . . 2-18
06-389 . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
06-390 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
06-391 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
06-398 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
07-281, 282, 283, 284 . . . . . . . . . . . . . 2-20
Tray Load Paper for Tray 1, Tray 2, Tray 3,
Tray 4, or the Bypass Tray . . . . . . . . . . 2-20
Tray Paper Size Sensing for Tray 1, Tray 2,
Tray 3, Tray 4, or the Bypass Tray. . . . . 2-21
08-105, 110, 115, 120 . . . . . . . . . . . . . 2-21
08-138 . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
08-161 . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
08-165 . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
08-167 . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
08-168 . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
08-169 . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
08-170 . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
08-171, 172, 173, 174 . . . . . . . . . . . . . 2-25
08-175, 176, 177, 178, 179 . . . . . . . . . 2-26
08-198 . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
08-380 . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
08-385. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
08-900. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
09-363. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
09-365, 366, 367, 368. . . . . . . . . . . . . . 2-28
09-376. . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
09-620. . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
10-105, 106. . . . . . . . . . . . . . . . . . . . . . 2-29
10-358. . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
10-359. . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
10-360. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
10-361. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
10-362. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
10-363. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
10-364. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
10-365. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
10-366, 367. . . . . . . . . . . . . . . . . . . . . . 2-32
10-368. . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
10-369. . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
10-370. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
10-371. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
10-372. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
10-373. . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
10-374. . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
10-375, 376. . . . . . . . . . . . . . . . . . . . . . 2-34
11-100, 101. . . . . . . . . . . . . . . . . . . . . . 2-35
11-340. . . . . . . . . . . . . . . . . . . . . . . . . . 2-35