Xerox 750DX 5750 Error Codes List

Xerox 750DX - Phaser Color Laser Printer Manual

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  • Xerox 750DX | 5750 Error Codes List - Page 1
    -371 2-33 10-372 2-33 10-373 2-34 10-374 2-34 10-375, 376 2-34 11-100, 101 2-35 11-340 2-35 5/98 5750 DocuCare Service Manual 2-1 Fault Code Procedures
  • Xerox 750DX | 5750 Error Codes List - Page 2
    11-380 2-35 11-381 2-36 Sorter Interlock RAP 2-36 15-280 2-37 15-281, 282, 283 2-37 15-340 2-38 15-360, 361, 362 2-38 15-380, 381, 382, 383, 384, 385. . . . . . 2-39 15-386, 387, 388, 389, 390, 391. . . . . . 2-39 18-340 2-40 Fault Code Procedures 5/98 2-2 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 3
    problem. The status codes are numerical (e.g. 5-901), with the number to the left of the hyphen indicating the area of the machine to take in resolving the problem. The actions are the " service. Anytime the fault code is not listed, or if you are unable to clear the problem IOT 04 Machine Clock 05
  • Xerox 750DX | 5750 Error Codes List - Page 4
    Jam Entry Flow Chart. Next page. The machine is operating but an operator message is displayed. YES Switch the power off, wait 5 seconds, switch NO the power on. The message clears. YES Go to Final Actions Section 1 Call for service Fault Code Procedures 5/98 2-4 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 5
    position of the paper trays, open or closed, is being detected correctly. YES Call for service Press and hold the Stop button on the Control Panel. Record the jam code. Refer to size is correctly detected. YES Call for service A 5/98 5750 DocuCare Service Manual 2-5 Fault Code Procedures
  • Xerox 750DX | 5750 Error Codes List - Page 6
    Initial action: Switch off the machine machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs. Power the machine on. If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-6 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 7
    (03-336 or 338). Initial action: Switch off the machine power. If there is machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs. Power the machine on. If the problem still exists: Place a service call. 5/98 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 8
    all corotrons for defects and ensure they are properly installed. Power the machine on. If the problem still exists: Place a service call. 03-600 The control logic sensed a Billing Data Recovery Failure. Initial action: Switch off the machine power. If there is other equipment close by that may be
  • Xerox 750DX | 5750 Error Codes List - Page 9
    a Machine Clock Failure. Initial action: Switch off the machine power. machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs. Power the machine on. If the problem still exists: Place a service call. 5/98 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 10
    sensed a timing problem with the ADF Registration On Jam Check. Initial action: Check the Guide. · Document Guide adjusted incorrectly. · Trying to copy more than 30 originals at a time. If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-10 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 11
    logic sensed a timing problem with the ADF Registration Off Jam Check. Initial action: Check the paper problem make only a few copies of coated originals at a time or do not use the ADF when copying coated originals If the problem still exists: Place a service call. 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 12
    : Document size is determined based on original length in the feed direction. Initial action: Verify that NVM location 4439 is set to the correct market value (REP 5.24) · Nudger Chute If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-12 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 13
    Nudger Roll Home Sensor. Initial action: Inspect the Nudger Home Sensor actuator for damage and proper installation. Clean the ADF Nudger Home Sensor and check for foreign objects in the sensor path. If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-13 Fault
  • Xerox 750DX | 5750 Error Codes List - Page 14
    and ensure they are properly installed Section 5-Repairs. Power the machine on. If the problem still exists: Place a service call. ADF Interlock Fault The control logic has sensed a problem with the ADF interlocks. Initial action: Inspect the feeder cover for any foreign material that would
  • Xerox 750DX | 5750 Error Codes List - Page 15
    RAP to troubleshoot ADF problems not covered by other RAPs. Initial action: machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed Section 5-Repairs. Power the machine on. If the problem still exists: Place a service call. 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 16
    . Initial action: Switch off the machine power. Verify that the IIT (Image Input Terminal) Registration Sensor is correctly aligned and free from contamination. Power the machine on. If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-16 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 17
    on. If the problem still exists: Place a service call. 06-371 The control logic sensed a problem with the Exposure Lamp. Initial action: Switch off the machine power. Wait ten seconds Power the machine on. If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-17
  • Xerox 750DX | 5750 Error Codes List - Page 18
    . 06-389 The control logic sensed a timing problem with the Scan Carraige at End of Scan (EOS). Initial action: Switch off the machine power. Wait ten seconds. Power the machine on. If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-18 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 19
    . 06-398 The control logic sensed a timing problem with the Scan Carraige at Start of Scan (SOS). Initial action: Switch off the machine power. Wait ten seconds. Power the machine on. If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-19 Fault Code Procedures
  • Xerox 750DX | 5750 Error Codes List - Page 20
    3 (07-283) or Tray 4 (07-284). Initial action: Switch off the machine power. Power the machine on. If the problem still exists: Place a service call. Tray Load Paper for Tray 1, Tray 2, the problem still exists: Place a service call. Fault Code Procedures 5/98 2-20 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 21
    and Nudger Rolls with a damp cloth (water) (REP 5.22) (REP 5.24). Fan the paper or replace the paper with a new ream of paper. If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-21 Fault Code Procedures
  • Xerox 750DX | 5750 Error Codes List - Page 22
    . If the problem still exists: Place a service call. 08-161 The control logic sensed a timing problem from the Stripper Jam Sensor. Initial action: Ensure that dry cloth (REP 5.10). If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-22 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 23
    Drum. If the problem still exists: Place a service call. 08-167 The control logic sensed a timing problem from the Misstrip Sensor On Check. Initial action: Ensure that there 5.17). If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-23 Fault Code Procedures
  • Xerox 750DX | 5750 Error Codes List - Page 24
    5.17). If the problem still exists: Place a service call. 08-169 The control logic sensed a timing problem from the Stripper Jam Sensor. Initial action: Ensure that there (REP 5.17). If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-24 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 25
    while feeding from the bypass tray. Initial action: Check for proper installation of the Bypass Tray Paper Guide. Check the Preregistration, Nudger and Check for paper path obstructions. If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-25 Fault Code Procedures
  • Xerox 750DX | 5750 Error Codes List - Page 26
    . 08-380 The control logic sensed a failure of the position of the Curler Cam through the Curler Cam sensors 1 & 2. Initial action: Check the Curler Cam for damage and obstructions. If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-26 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 27
    of the CTR (Charged Transfer Roll) Assembly). If the problem still exists: Place a service call. 08-900 The control logic sensed a paper static jam. Initial action: Contact Building Maintenance and have them verify the proper voltage at the machine plug. Check Tray 1, 2, 3 or 4 for a cracked or
  • Xerox 750DX | 5750 Error Codes List - Page 28
    still exists: Place a service call. 09-620 The control logic sensed a failure of the ADC sensor setup. Initial action: Check the drum surface for damage or deformities (REP 5.4). If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-28 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 29
    Heat Roll Control Thermistor. Initial action: Check the Heat Roll Control Thermistor for cleanliness, damage and excessive wear at the point where the Thermistor contacts the Heat Roll (REP 5.37). If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-29 Fault Code
  • Xerox 750DX | 5750 Error Codes List - Page 30
    5.37). If the problem still exists: Place a service call. 10-361 The control logic sensed that the Heat Roll did not reach operating temperature. Initial action: Ensure that the 37). If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-30 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 31
    If the problem still exists: Place a service call. 10-364 The control logic sensed that the Heat Roll could not maintain temperature during a copy run. Initial action: Ensure 5.37). If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-31 Fault Code Procedures
  • Xerox 750DX | 5750 Error Codes List - Page 32
    . Initial action: Check the Pressure Roll Control Thermistor for cleanliness, damage and excessive wear at the point where the Thermistor contacts the Pressure Roll (REP 5.37). If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-32 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 33
    the problem still exists: Place a service call. 10-372 The control logic sensed that the Pressure Roll did not return to operating temperature after a job run. Initial action: 5.37). If the problem still exists: Place a service call. 5750 DocuCare Service Manual 5/98 2-33 Fault Code Procedures
  • Xerox 750DX | 5750 Error Codes List - Page 34
    180˚. Initial action: Check the Pressure Roll Control Thermistor for cleanliness, damage and excessive wear at the point where the Thermistor contacts the Pressure Roll (REP 5.37). If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-34 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 35
    all corotrons for defects and ensure they are properly installed. Power the machine on. If the problem still exists: Place a service call. 11-380 The control logic sensed a failure of the Sorter Bin Home Switch. Initial action: Check for obstructions in the sorter bins. Check the Sorter Drive
  • Xerox 750DX | 5750 Error Codes List - Page 36
    problem still exists: Place a service call. Sorter Interlock RAP Use this RAP to troubleshoot when there is a customer message instructing the operator to close the sorter top cover or to push the sorter into place. Initial action: Ensure that the sorter is properly mated with the machine. Ensure
  • Xerox 750DX | 5750 Error Codes List - Page 37
    IPS PWB and the BR PWB. Initial action: Switch off the machine power. If there is other equipment machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed. Power the machine on. If the problem still exists: Place a service call. 5750 DocuCare Service Manual
  • Xerox 750DX | 5750 Error Codes List - Page 38
    for defects and ensure they are properly installed. Power the machine on. If the problem still exists: Place a service call. 15-360, 361, 362 The control logic sensed a failure of the IPS PWB Self Test. Initial action: Switch off the machine power. If there is other equipment close by that may
  • Xerox 750DX | 5750 Error Codes List - Page 39
    and ensure they are properly installed. Power the machine on. If the problem still exists: Place a service call. 15-386, 387, 388, 389, 390, 391 The control logic sensed a failure of the AOC (Automatic Offset Control). Initial action: Switch off the machine power. If there is other equipment close
  • Xerox 750DX | 5750 Error Codes List - Page 40
    PWB RAM Test. Initial action: Switch off the machine power. If machine plug. Clean and inspect all corotrons for defects and ensure they are properly installed. Power the machine on. If the problem still exists: Place a service call. Fault Code Procedures 5/98 2-40 5750 DocuCare Service Manual
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5/98
5750 DocuCare Service Manual
2-1
Fault Code Procedures
2. Fault Code Procedures
Section Contents
Page
Introduction . . . . . . . . . . . . . . . . . . . . . . .2-3
Section 2 Entry Flow Chart . . . . . . . . . . .2-4
Paper Jam Entry Flow Chart . . . . . . . . . .2-5
Status Fault Codes
Table 1. Status Code Entry Table 1
. . . .2-6
02-282, 283, 330 . . . . . . . . . . . . . . . . . . .2-7
02-340, 350 . . . . . . . . . . . . . . . . . . . . . . .2-6
03-315, 317, 330, 336, 338 . . . . . . . . . . .2-7
03-352, 357, 370 . . . . . . . . . . . . . . . . . . .2-7
03-371 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
03-600 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
04-200 . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
05-110 . . . . . . . . . . . . . . . . . . . . . . . . . .2-10
05-111 . . . . . . . . . . . . . . . . . . . . . . . . . .2-11
05-115, 116 . . . . . . . . . . . . . . . . . . . . . .2-11
05-195 . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
05-273 . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
05-280 . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
05-340 . . . . . . . . . . . . . . . . . . . . . . . . . .2-14
ADF Interlock Fault . . . . . . . . . . . . . . . .2-14
ADF “Other” Faults. . . . . . . . . . . . . . . . .2-15
06-310, 311 . . . . . . . . . . . . . . . . . . . . . .2-15
06-340, 359 . . . . . . . . . . . . . . . . . . . . . .2-16
06-361 . . . . . . . . . . . . . . . . . . . . . . . . . .2-16
06-364 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
06-370 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
06-371 . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
06-372 . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
06-380, 384 . . . . . . . . . . . . . . . . . . . . . 2-18
06-389 . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
06-390 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
06-391 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
06-398 . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
07-281, 282, 283, 284 . . . . . . . . . . . . . 2-20
Tray Load Paper for Tray 1, Tray 2, Tray 3,
Tray 4, or the Bypass Tray . . . . . . . . . . 2-20
Tray Paper Size Sensing for Tray 1, Tray 2,
Tray 3, Tray 4, or the Bypass Tray. . . . . 2-21
08-105, 110, 115, 120 . . . . . . . . . . . . . 2-21
08-138 . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
08-161 . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
08-165 . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
08-167 . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
08-168 . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
08-169 . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
08-170 . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
08-171, 172, 173, 174 . . . . . . . . . . . . . 2-25
08-175, 176, 177, 178, 179 . . . . . . . . . 2-26
08-198 . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
08-380 . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
08-385. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
08-900. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
09-363. . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
09-365, 366, 367, 368. . . . . . . . . . . . . . 2-28
09-376. . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
09-620. . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
10-105, 106. . . . . . . . . . . . . . . . . . . . . . 2-29
10-358. . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
10-359. . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
10-360. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
10-361. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
10-362. . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
10-363. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
10-364. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
10-365. . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
10-366, 367. . . . . . . . . . . . . . . . . . . . . . 2-32
10-368. . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
10-369. . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
10-370. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
10-371. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
10-372. . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
10-373. . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
10-374. . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
10-375, 376. . . . . . . . . . . . . . . . . . . . . . 2-34
11-100, 101. . . . . . . . . . . . . . . . . . . . . . 2-35
11-340. . . . . . . . . . . . . . . . . . . . . . . . . . 2-35