Xerox 8500DN User Guide

Xerox 8500DN - Phaser Color Solid Ink Printer Manual

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  • Xerox 8500DN | User Guide - Page 1
    Phaser® 8500/8550 color printer User Guide Guide d'utilisation Guida dell'utente Benutzerhandbuch Guía del usuario Guia do Usuário Gebruikershandleiding Användarhandbok www.xerox.com/office/support
  • Xerox 8500DN | User Guide - Page 2
    displays, looks, etc. XEROX®, The Document Company®, the digital X®, CentreWare®, FinePoint™, infoSMART®, Made For Each Other®, Phaser®, PhaserSMART®, and Walk-Up™ are trademarks of Xerox Corporation NDS®, Novell Directory Services® , IPX™, and Novell Distributed Print Services™are trademarks of
  • Xerox 8500DN | User Guide - Page 3
    's IP Address 2-8 Installing the Printer Drivers 2-9 Available Drivers 2-9 Windows 98 SE or Later and Windows 2000 or Later 2-10 Macintosh OS 9.x 2-10 Macintosh OS X Version 10.2 and Higher 2-11 infoSMART Knowledge Base Networking Documents (English Only 2-12 Phaser® 8500/8550 Color Printer i
  • Xerox 8500DN | User Guide - Page 4
    of Your Prints 4-2 Selecting a Print-Quality Mode 4-2 Adjusting Color 4-3 Solving Print-Quality Problems 4-5 Smudges or Smears 4-5 Random Light Stripes 4-6 Predominate Light Stripes 4-7 Transparency Images Are Too Light or Too Dark 4-8 Colors Are Wrong 4-8 Phaser® 8500/8550 Color Printer ii
  • Xerox 8500DN | User Guide - Page 5
    18 6 Troubleshooting Clearing Paper Jams 6-2 Jam at the Exit 6-2 Jam at the Front Cover 6-8 Jam at the Trays 6-13 Getting Help 6-18 Control Panel Messages 6-18 PrintingScout Alerts 6-19 PhaserSMART Technical Support 6-19 Web Links 6-20 A User Safety Index Phaser® 8500/8550 Color Printer iii
  • Xerox 8500DN | User Guide - Page 6
    Printer Features This chapter includes: ■ Parts of the Printer on page 1-2 ■ Printer Configurations on page 1-4 ■ Control Panel on page 1-6 ■ More Information on page 1-10 Phaser® 8500/8550 Color Printer 1-1
  • Xerox 8500DN | User Guide - Page 7
    Optional 525-Sheet Feeder (Tray 3) 3. Standard 525-Sheet Tray 2 4. 100-Sheet Tray 1 5. Control panel 6. Exit cover release 7. Front cover release 8. Exit cover 9. Ink loader/Top cover 10. Legal/A4 output tray extension 11. Interface cover 12. Side door 8500-044 Phaser® 8500/8550 Color Printer 1-2
  • Xerox 8500DN | User Guide - Page 8
    1 2 34 5 6 7 Parts of the Printer 1. Maintenance kit 2. Waste tray 3. Power cord connection 4. Power switch 5. USB connection 6. Configuration card 7. Ethernet 10/100 Base-T connection Rear View 8500-045 1. Optional hard drive 2. Two RAM slots 2 1 8500-046 Phaser® 8500/8550 Color Printer 1-3
  • Xerox 8500DN | User Guide - Page 9
    10 ppm PCL Print-Quality Modes ■ 300 x 600 dpi: 16 ppm ■ 600 x 600 dpi: 8 ppm ■ Fonts: PostScript and PCL ■ Trays ■ Tray 1 and Tray 2: all Phaser 8500/8550 printers ■ Tray 3: Phaser 8550DT ■ Trays 3 and 4: Phaser 8550DX ■ Connection: USB, Ethernet 10/100 Base-T Phaser® 8500/8550 Color Printer 1-4
  • Xerox 8500DN | User Guide - Page 10
    The internal hard drive provides additional printer features: ■ Secure, proof, personal, and saved print jobs ■ Font storage Upgrades To order the Phaser 8550DP to 8550DX upgrade kit, contact your local reseller or go to www.xerox.com/office/8500_8550supplies. Phaser® 8500/8550 Color Printer 1-5
  • Xerox 8500DN | User Guide - Page 11
    Panel Features The control panel: ■ Displays the printer's operating status (for example, Printing, Ready to Print), printer errors, and warnings. ■ Prompts you to load paper, order and replace supplies, and clear jams. ■ Enables you to access tools and information pages to help resolve problems
  • Xerox 8500DN | User Guide - Page 12
    selected. 8. Help (?) button Displays a help message with information about the printer, such as printer status, error messages, and maintenance information. Menu Map The Menu Map helps you navigate the control panel menus. To print the Menu Map: 1. On the control panel, select Information, and
  • Xerox 8500DN | User Guide - Page 13
    different printer functions. To print sample pages: 1. On the control panel, select Information, and then press the OK button. 2. Select Sample Pages, and then press the OK button. 3. Select the desired sample page, and then press the OK button to print. Phaser® 8500/8550 Color Printer 1-8
  • Xerox 8500DN | User Guide - Page 14
    . 2. Select Sample Pages, and then press the OK button. 3. Select either CMYK Sampler Pages or RGB Sampler Pages, and then press the OK button to print. See also: Advanced Features Guide at www. xerox.com/office/8500_8550support Phaser® 8500/8550 Color Printer 1-9
  • Xerox 8500DN | User Guide - Page 15
    www.xerox.com/office/8500_8550support www.xerox.com/office/8500_8550support www.xerox.com/office/pmtools www.xerox.com/office/8500_8550infoSMART www.phaserSMART.com www.xerox.com/office/8500_8550support Control panel Help (?) button Control panel menu Phaser® 8500/8550 Color Printer 1-10
  • Xerox 8500DN | User Guide - Page 16
    information: ■ User manuals and video tutorials ■ Solutions to troubleshooting problems ■ Printer and supplies status ■ Supplies ordering and recycling ■ Answers to frequently asked questions ■ Default printer driver settings (Windows only) To start the Xerox Support Centre utility: 1. Select
  • Xerox 8500DN | User Guide - Page 17
    Printer Drivers on page 2-9 ■ infoSMART Knowledge Base Networking Documents (English Only) on page 2-12 This chapter provides basic information about setting up and connecting to your printer. See also: Advanced Features Guide at www.xerox.com/office/8500_8550support Phaser® 8500/8550 Color Printer
  • Xerox 8500DN | User Guide - Page 18
    CD-ROM. For information on driver installation, see the section in this chapter for the specific operating system you are using. Note: If the Software and Documentation CD-ROM is not available, you can download the latest driver from www.xerox.com/office/drivers. Phaser® 8500/8550 Color Printer 2-2
  • Xerox 8500DN | User Guide - Page 19
    one or more computers. It supports many printers and systems on an Ethernet network print using a TCP/IP protocol, each computer and printer requires a unique IP address. See also: Configuring the Network Address on page 2-5 Installing the Printer Drivers on page 2-9 Phaser® 8500/8550 Color Printer
  • Xerox 8500DN | User Guide - Page 20
    your printer, go to www.xerox.com/office must have Microsoft Windows 98 SE, Windows Me, Windows XP, or Windows 2000. Macintosh users printer and turn it on. 2. Connect the other end of the USB cable to the computer. See also: Installing the Printer Drivers on page 2-9 Phaser® 8500/8550 Color Printer
  • Xerox 8500DN | User Guide - Page 21
    instructions, insert the Software and Documentation CD-ROM into your computer's CD-ROM drive. After the Installer launches, follow the prompts for installation. Note: For the automatic Installer to function, the printer must be connected to an established TCP/IP network. Phaser® 8500/8550 Color
  • Xerox 8500DN | User Guide - Page 22
    is enabled by setting the control panel or by using CentreWare IS. DHCP is enabled by default on all Phaser printers. Note: To determine the printer's IP address, select Printer Identification on the control panel. See also: Control Panel Features on page 1-6 Phaser® 8500/8550 Color Printer 2-6
  • Xerox 8500DN | User Guide - Page 23
    DDNS: Set to ON. ■ Release Host Name: Set to NO. ■ DDNS/WINS Name: Use the default name provided by Xerox or enter another name. ■ Primary WINS Server (optional) ■ Secondary WINS Server (optional) 8. Click Save Changes when you are finished entering the settings. Phaser® 8500/8550 Color Printer 2-7
  • Xerox 8500DN | User Guide - Page 24
    single PC and use a dialup modem connection, you can manually set the IP address. 1. On the control panel, select Printer Setup, and then press the OK button. 2. Select Connection the OK button. 7. Enter the printer's IP address, and then press the OK button. Phaser® 8500/8550 Color Printer 2-8
  • Xerox 8500DN | User Guide - Page 25
    printing from a Mac OS 9.x operating system. This driver enables printing from a Mac OS X (version 10.2 and higher) operating system. This driver enables printing from a UNIX operating system. * Go to www.xerox.com/office/drivers for the latest printer drivers. Phaser® 8500/8550 Color Printer
  • Xerox 8500DN | User Guide - Page 26
    the installer on the Software and Documentation CD-ROM to install the printer driver. 4. Open the Chooser, and then click the LaserWriter driver. 5. From the right column of the Chooser, select the printer, and then click Create to create the desktop printer. Phaser® 8500/8550 Color Printer 2-10
  • Xerox 8500DN | User Guide - Page 27
    window. 5. Select Xerox from the list of manufacturers in the lower drop-down menu. 6. Select the appropriate printer model from the list of available devices. 7. Click the Add button. See also: infoSMART Knowledge Base Networking Documents (English Only) on page 2-12 Phaser® 8500/8550 Color Printer
  • Xerox 8500DN | User Guide - Page 28
    .xerox Printer Driver in Windows 2000 When Using a USB Connection Installing the Printer Driver in Windows XP When Using a USB Connection Installing the Printer for a USB Connection in Mac OS 9 Installing the Printer for a USB Connection in Mac OS X 10.3.1 (and later) Phaser® 8500/8550 Color Printer
  • Xerox 8500DN | User Guide - Page 29
    on page 3-3 ■ Loading Paper on page 3-8 ■ Selecting Printing Options on page 3-20 ■ Printing on Both Sides of the Paper on page 3-24 ■ Printing on Specialty Media on page 3-28 See also: Using paper trays video tutorials at www.xerox.com/office/8500_8550support Phaser® 8500/8550 Color Printer 3-1
  • Xerox 8500DN | User Guide - Page 30
    the Print dialog box, and then select printing options in the printer driver. 4. Send the job to the printer from the software application's Print dialog box. See also: Loading Paper on page 3-8 Selecting Printing Options on page 3-20 Printing on Specialty Media on page 3-28 Phaser® 8500/8550 Color
  • Xerox 8500DN | User Guide - Page 31
    ■ Supported Paper Sizes and Weights on page 3-5 Your printer is designed to be used with a variety of paper types. Follow the guidelines in this section to ensure the best print quality and to avoid jams. For best results, use Xerox printing media specified for your Phaser 8500/8550 printer. They
  • Xerox 8500DN | User Guide - Page 32
    been photocopied ■ Paper with cutouts or perforations ■ Paper with a pre-punched hole in the center of the short edge ■ Paper with staples attached ■ Envelopes with windows, metal clasps, side seams, or adhesives with release strips Phaser® 8500/8550 Color Printer 3-4
  • Xerox 8500DN | User Guide - Page 33
    the OK button. 2. Select Information Pages, and then press the OK button. 3. Select Paper Tips, and then press the OK button to print. To order paper, transparencies, or other specialty media, contact your local reseller or go to www.xerox.com/office/supplies. Phaser® 8500/8550 Color Printer 3-5
  • Xerox 8500DN | User Guide - Page 34
    Paper Sizes and Weights for Tray 1 Supported Paper and Media 8500-008 60-220 g/m2 (16-40 lb. Bond, 50-80 lb. Cover) Index Card Statement Executive Letter 3.0 x ½) #6 ¾ Choukei 3 Gou Choukei 4 Gou ■ 5 mm on the side, 20 mm on the top and bottom: 6 x 9 DL C5 Phaser® 8500/8550 Color Printer 3-6
  • Xerox 8500DN | User Guide - Page 35
    Paper and Media Supported Paper Sizes and Weights for Trays 2, 3, or 4 60-120 g/m2 (16-32 lb. Bond) Statement 5.5 x 8.5 in. Executive 7.25 x 10.5 in. Letter 8.5 x 11 the top and bottom: #10 Commercial ■ 5 mm on the side, 20 mm on the top and bottom: C5 DL Phaser® 8500/8550 Color Printer 3-7
  • Xerox 8500DN | User Guide - Page 36
    3-28 Advanced Features Guide at www.xerox.com/office/8500_8550support Note: If you change the paper in Tray 1, select the correct paper type and size on the control panel. Phaser 8500 READY TO PRINT Walk-Up Features Information Paper Tray Setup Printer Setup Troubleshooting 8500-001 The media
  • Xerox 8500DN | User Guide - Page 37
    To load paper, envelopes, or other media in Tray 1: 1. Pull down and out on the handle to open Tray 1. Loading Paper 2. Open the tray extension. 8500-006 8500-007 Phaser® 8500/8550 Color Printer 3-9
  • Xerox 8500DN | User Guide - Page 38
    sheets that may be stuck together. Loading Paper 4. Insert paper, transparencies, envelopes, or specialty media into the tray. 8500-090 ■ Single-sided printing: Insert the side to be printed facedown with the top of the page entering the printer first. 8500-009 Phaser® 8500/8550 Color Printer 3-10
  • Xerox 8500DN | User Guide - Page 39
    XEROX Loading Paper ■ 2-sided printing: Insert side one faceup with the bottom of the page entering the printer first. 8500-106 ■ Side-flap envelopes: Insert the envelopes with the flap side up and the flap toward the left side of the tray. 8500-010 Phaser® 8500/8550 Color Printer 3-11
  • Xerox 8500DN | User Guide - Page 40
    holes toward the right side of the tray. 8500-111 Note: When using pre-punched paper, adjust the print margins to accommodate the holes. Printing over the holes may cause ink to transfer onto subsequent pages. A minimum margin of 19 mm (0.75 in.) is recommended. Phaser® 8500/8550 Color Printer 3-12
  • Xerox 8500DN | User Guide - Page 41
    Adjust the paper guides to fit the paper loaded in the tray. Loading Paper 8500-126 6. On the control panel, press the OK button to use the paper size and type displayed as the current press the OK button. See also: Printing on Specialty Media on page 3-28 Phaser® 8500/8550 Color Printer 3-13
  • Xerox 8500DN | User Guide - Page 42
    3-7 Printing on Specialty Media on page 3-28 Advanced Features Guide at www.xerox.com/office/8500_8550support The media capacity for Tray 2, 3, or 4 is: ■ 525 sheets of plain paper (20 lb. Bond) ■ 400 sheets of transparencies, glossy paper, or labels ■ 40 envelopes Phaser® 8500/8550 Color Printer
  • Xerox 8500DN | User Guide - Page 43
    To load paper, envelopes, or other media in Tray 2, 3, or 4: 1. Remove the tray from the printer. Loading Paper 8500-002 2. Fan the paper to release sheets that may be stuck together. Phaser® 8500/8550 Color Printer 3-15
  • Xerox 8500DN | User Guide - Page 44
    media into the tray. ■ Single-sided printing: Insert the side to be printed faceup with the top of the page toward the front of the tray. 8500-092 ■ 2-sided printing: Insert side one facedown with the top of the page toward the back of the tray. 8500-093 Phaser® 8500/8550 Color Printer 3-16
  • Xerox 8500DN | User Guide - Page 45
    holes toward the right side of the tray. 8500-112 Note: When using pre-punched paper, adjust the print margins to accommodate the holes. Printing over the holes may cause ink to transfer onto subsequent pages. A minimum margin of 19 mm (0.75 in.) is recommended. Phaser® 8500/8550 Color Printer 3-17
  • Xerox 8500DN | User Guide - Page 46
    on the guides point to the appropriate paper size labeled on the bottom of the tray. When properly positioned, the guides click into place. 8500-108 Note: When the paper guides are adjusted correctly, there may be a small space between the paper and the guides. Phaser® 8500/8550 Color Printer 3-18
  • Xerox 8500DN | User Guide - Page 47
    -005 6. On the control panel: a. Select Paper Tray Setup, and then press the OK button. b. Select either Tray 2 Paper Type, Tray 3 Paper Type, or Tray 4 Paper Type, and then press the OK button. c. Select the appropriate paper type, and then press the OK button. Phaser® 8500/8550 Color Printer 3-19
  • Xerox 8500DN | User Guide - Page 48
    application, access the Print dialog box. 2. Select the Phaser 8500/8550 printer and click its Properties button to open the printer driver. 3. Make selections from the driver tabs. See the following table for specific printing options. Note: In Windows 2000, Windows XP, and Windows Server 2003, you
  • Xerox 8500DN | User Guide - Page 49
    conversion ■ Paper type, size, and tray selection ■ Orientation ■ Print on 1 Side or Print on 2 Sides ■ Print quality ■ Separation pages ■ Cover pages ■ Secure prints, personal prints, proof prints, and saved prints ■ Color corrections ■ Black & white conversion Phaser® 8500/8550 Color Printer 3-21
  • Xerox 8500DN | User Guide - Page 50
    Reverse page order ■ Print (all, odd, even) ■ Color conversion ■ Cover pages ■ Paper source ■ Secure prints, personal prints, proof prints, and saved prints ■ Print quality ■ Color correction or color conversion ■ Image smoothing ■ Paper types ■ Separation pages Phaser® 8500/8550 Color Printer 3-22
  • Xerox 8500DN | User Guide - Page 51
    ■ Copies ■ Pages ■ Paper source ■ Print color ■ Cover pages ■ Pages per sheet ■ Border ■ 2-sided printing ■ Print quality ■ Image smoothing ■ Secure prints, personal prints, proof prints, and saved prints ■ Paper types ■ Offset collated sets ■ Separation pages Phaser® 8500/8550 Color Printer 3-23
  • Xerox 8500DN | User Guide - Page 52
    Printing on page 3-24 ■ Manual 2-Sided Printing on page 3-26 Automatic 2-Sided Printing Automatic 2-sided printing is available from all trays. Before printing a 2-sided document, verify the following requirements: ■ The printer is a Phaser 8500DN, Phaser 8550DP, Phaser 8550DT, or Phaser 8550DX
  • Xerox 8500DN | User Guide - Page 53
    . Mac OS X, version 10.2 and higher 1. In the Print dialog box, select Duplex. 2. Select Print on Both Sides. 3. Click the Binding icon that matches the edge to bind. See also: Loading Paper in Tray 1 on page 3-8 Loading Paper in Tray 2, 3, or 4 on page 3-14 Phaser® 8500/8550 Color Printer 3-25
  • Xerox 8500DN | User Guide - Page 54
    type on the control panel and in the printer driver. Selecting 2nd Side ensures good print quality for manual 2-sided printing. See also: Supported Paper Sizes and Weights on page 3-5 www.xerox.com/office/8500_8550infoSMART for information about manual 2-sided printing Printing Side One 1. Load
  • Xerox 8500DN | User Guide - Page 55
    the printer first. ■ Tray 2, 3, or 4: Insert side two faceup with the top of the page toward the front of the tray. 2. Select 2nd Side on the control panel: Tray the printer driver, select 2nd Side as the paper type or the appropriate tray as the paper source. Phaser® 8500/8550 Color Printer 3-27
  • Xerox 8500DN | User Guide - Page 56
    400 transparencies in Trays 2 through 4. Overloading the tray can cause the printer to jam. ■ Do not use transparencies with stripes on the side. ■ After loading transparencies, change the paper type at the control panel (Printer Setup/ Paper Handling Setup). Phaser® 8500/8550 Color Printer 3-28
  • Xerox 8500DN | User Guide - Page 57
    Printing Transparencies from Tray 1 To print transparencies: 1. Pull down and out on the handle to open Tray 1. Printing on Specialty Media 2. Open the tray extension. 8500-006 8500-007 Phaser® 8500/8550 Color Printer 3-29
  • Xerox 8500DN | User Guide - Page 58
    Transparency, and then press the OK button. 5. In the printer driver, select either Transparency as the paper type or Tray 1 as the paper source. Printing Transparencies from Trays 2, 3, or 4 To print transparencies: 1. Remove the tray from the printer. 8500-002 Phaser® 8500/8550 Color Printer 3-30
  • Xerox 8500DN | User Guide - Page 59
    2. Insert transparencies into the tray. Printing on Specialty Media 8500-102 Note: Do not load transparencies above the paper fill line inside the tray. 8500-103 Phaser® 8500/8550 Color Printer 3-31
  • Xerox 8500DN | User Guide - Page 60
    the guides point to the appropriate paper size labeled on the bottom of the tray. When properly positioned, the guides click into place. 8500-115 Note: When the paper guides are adjusted correctly, there may be a small space between the transparencies and the guides. Phaser® 8500/8550 Color Printer
  • Xerox 8500DN | User Guide - Page 61
    Printing on Specialty Media 4. Insert the tray into the tray slot, and then push it completely into the printer. 8500-104 5. On the control panel: a. In the printer driver, select either Transparency as the paper type or the appropriate tray as the paper source. Phaser® 8500/8550 Color Printer 3-33
  • Xerox 8500DN | User Guide - Page 62
    not covered under the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas, please contact your local representative for details. Phaser® 8500/8550 Color Printer 3-34
  • Xerox 8500DN | User Guide - Page 63
    Printing Envelopes from Tray 1 To print envelopes: 1. Pull down and out on the handle to open Tray 1. Printing on Specialty Media 2. Open the tray extension. 8500-006 8500-007 Phaser® 8500/8550 Color Printer 3-35
  • Xerox 8500DN | User Guide - Page 64
    the flap entering the printer first. 8500-091 4. On the control panel, press the OK button if the correct envelope size and type are displayed as the current setup, 5. In the printer driver, select either Envelope as the paper type or Tray 1 as the paper source. Phaser® 8500/8550 Color Printer 3-36
  • Xerox 8500DN | User Guide - Page 65
    Printing Envelopes from Tray 2, 3, or 4 To print envelopes: 1. Remove the tray from the printer. Printing on Specialty Media 8500-102 2. Insert a maximum of 40 envelopes into the tray, flap side down with the flap toward the left side of the tray. 8500-109 Phaser® 8500/8550 Color Printer 3-37
  • Xerox 8500DN | User Guide - Page 66
    the guides point to the appropriate paper size labeled on the bottom of the tray. When properly positioned, the guides click into place. 8500-117 Note: When the paper guides are adjusted correctly, there may be a small space between the envelopes and the guides. Phaser® 8500/8550 Color Printer 3-38
  • Xerox 8500DN | User Guide - Page 67
    Printing on Specialty Media 4. Insert the tray into the tray slot, and then push it completely into the printer. 8500-127 5. On the control panel: a. In the printer driver, select either Envelope as the paper type or the appropriate tray as the paper source. Phaser® 8500/8550 Color Printer 3-39
  • Xerox 8500DN | User Guide - Page 68
    or extremely hot or cold conditions. Storing them in extreme conditions may cause print-quality problems or cause them to jam in the printer. ■ Rotate stock frequently. Long periods of storage in extreme conditions can cause labels to curl and jam the printer. Phaser® 8500/8550 Color Printer 3-40
  • Xerox 8500DN | User Guide - Page 69
    Printing Labels from Tray 1 To print labels: 1. Pull down and out on the handle to open Tray 1. Printing on Specialty Media 2. Open the tray extension. 8500-006 8500-007 Phaser® 8500/8550 Color Printer 3-41
  • Xerox 8500DN | User Guide - Page 70
    tray with the side to be printed facedown and the top of the page entering the printer first. 4. Adjust the paper guides to fit the labels loaded in the tray. 8500-110 8500-075 5. On the control panel, press the OK button if the correct paper size and Labels are displayed as the current setup, or
  • Xerox 8500DN | User Guide - Page 71
    2, 3, or 4 To print labels: 1. Remove the tray from the printer. Printing on Specialty Media 8500-002 2. Insert a maximum of 400 sheets of labels into the tray with the side to be printed faceup and the top of the page toward the front of the tray. 8500-081 Phaser® 8500/8550 Color Printer 3-43
  • Xerox 8500DN | User Guide - Page 72
    on the guides point to the appropriate paper size labeled on the bottom of the tray. When properly positioned, the guides click into place. 8500-118 Note: When the paper guides are adjusted correctly, there may be a small space between the labels and the guides. Phaser® 8500/8550 Color Printer 3-44
  • Xerox 8500DN | User Guide - Page 73
    Printing on Specialty Media 4. Insert the tray into the tray slot, and then push it completely into the printer. 8500-120 5. On the control panel: a. Select In the printer driver, select either Labels as the paper type or the appropriate tray as the paper source. Phaser® 8500/8550 Color Printer 3-45
  • Xerox 8500DN | User Guide - Page 74
    use. Do not leave glossy paper in the tray when you are finished printing. Reinsert unused glossy paper in the original wrapper and seal. ■ Rotate stock frequently. Long periods of storage in extreme conditions can cause glossy paper to curl and jam the printer. Phaser® 8500/8550 Color Printer 3-46
  • Xerox 8500DN | User Guide - Page 75
    Printing Glossy Paper from Tray 1 To print glossy paper: 1. Pull down and out on the handle to open Tray 1. Printing on Specialty Media 2. Open the tray extension. 8500-006 8500-007 Phaser® 8500/8550 Color Printer 3-47
  • Xerox 8500DN | User Guide - Page 76
    press the OK button. b. Select the appropriate paper size, and then press the OK button. c. Select Special, and then press the OK button. 5. In the printer driver, select either Special as the paper type or Tray 1 as the paper source. Phaser® 8500/8550 Color Printer 3-48
  • Xerox 8500DN | User Guide - Page 77
    Printing Glossy Paper from Tray 2, 3, or 4 To print glossy paper: 1. Remove the tray from the printer. Printing on Specialty Media 8500-002 2. Insert a maximum of 400 sheets of glossy paper into the tray. 8500-003 Phaser® 8500/8550 Color Printer 3-49
  • Xerox 8500DN | User Guide - Page 78
    on the guides point to the appropriate paper size labeled on the bottom of the tray. When properly positioned, the guides click into place. 8500-108 Note: When the paper guides are adjusted correctly, there may be a small space between the paper and the guides. Phaser® 8500/8550 Color Printer 3-50
  • Xerox 8500DN | User Guide - Page 79
    Printing on Specialty Media 4. Insert the tray into the tray slot, and then push it completely into the printer. 8500-005 5. On the control panel: a. In the printer driver, select either Special as the paper type or the appropriate tray as the paper source. Phaser® 8500/8550 Color Printer 3-51
  • Xerox 8500DN | User Guide - Page 80
    60-220 g/m2 (16-40 lb. Bond) (22-80 lb. Cover) Margins: 5 mm on all sides 2-Sided Printing 140-216 mm (5.5-8.5 in.) 210-356 mm (8.3-14.0 in.) 60-120 g/m2 (16-32 lb. Bond) (22-45 lb. Cover) See also: Supported Paper Sizes and Weights for Tray 1 on page 6 Phaser® 8500/8550 Color Printer 3-52
  • Xerox 8500DN | User Guide - Page 81
    Printing Custom Size Paper from Tray 1 To print custom size paper: 1. Pull down and out on the handle to open Tray 1. Printing on Specialty Media 2. Open the tray extension. 8500-006 8500-007 Phaser® 8500/8550 Color Printer 3-53
  • Xerox 8500DN | User Guide - Page 82
    paper into the tray: ■ Single-sided printing: Insert the side to be printed facedown with the top of the page entering the printer first. 8500-009 ■ 2-sided printing: Insert side one faceup with the bottom of the page entering the printer first. 8500-106 Phaser® 8500/8550 Color Printer 3-54 XEROX
  • Xerox 8500DN | User Guide - Page 83
    Printing on Specialty Media 4. Adjust the paper guides to fit the paper loaded in the tray. 5. On the control panel, press the OK button if the correct paper size and paper type are displayed OK button. 6. In the printer driver, select Tray 1 as the paper source. Phaser® 8500/8550 Color Printer 3-55
  • Xerox 8500DN | User Guide - Page 84
    Print Quality This chapter includes: ■ Controlling the Quality of Your Prints on page 4-2 ■ Solving Print-Quality Problems on page 4-5 Phaser® 8500/8550 Color Printer 4-1
  • Xerox 8500DN | User Guide - Page 85
    in the printer driver or on the control panel. Note: Driver settings override the control panel settings. See also: Advanced Features Guide at www.xerox.com/office/8500_8550support Selecting a Print-Quality Mode Print-quality modes available with the Phaser 8500/8550 printers include: ■ Fast Color
  • Xerox 8500DN | User Guide - Page 86
    Controlling the Quality of Your Prints To select the print-quality mode in a supported driver: Operating System Windows 98 SE or Windows Me Windows 2000, Windows XP, Windows Server 2003, or Windows NT 4.x Mac OS 9.x Mac OS X, version 10.2 and higher Steps 1. Select the Setup tab. 2. Select a
  • Xerox 8500DN | User Guide - Page 87
    Controlling the Quality of Your Prints See also: www.xerox.com/office/8500_8550infoSMART for information about color matching and ICC profiles To select the color correction in a supported driver: Operating System Windows 98 SE, Windows Me, Windows 2000, Windows XP, Windows Server 2003, or Windows
  • Xerox 8500DN | User Guide - Page 88
    , run cleaning pages through the printer: a. On the control panel, select Troubleshooting, and then press the OK button. b. Select Print Quality Problems, and then press the OK button. c. Select Remove Print Smears, and then press the OK button. The printer cleans the ink from the rollers by running
  • Xerox 8500DN | User Guide - Page 89
    . Select the 2nd Side option on the control panel and in the printer driver. See Manual 2-Sided Printing on page 3-26 for more information about 2nd Side printing. Random Light Stripes Problem Light stripes appear randomly on the test page when one or more color bars is missing. Light Stripes Test
  • Xerox 8500DN | User Guide - Page 90
    . 3. Open the door on the right side of the printer: a. Remove the maintenance kit. b. Wipe the plastic wiper blade with a lint-free cloth. c. Replace the maintenance kit. d. Close the door. 4. If the problem continues, follow the steps for Random Light Stripes. Phaser® 8500/8550 Color Printer 4-7
  • Xerox 8500DN | User Guide - Page 91
    Images Are Too Light or Too Dark Problem Text or graphics printed on transparencies are either too light or too dark. Solution 1. Verify that Transparency is selected in the software application or in the printer driver. 2. On the control panel, verify that the tray containing the transparencies
  • Xerox 8500DN | User Guide - Page 92
    : ■ Maintenance and Cleaning on page 5-2 ■ Ordering Supplies on page 5-14 ■ Moving and Repacking the Printer on page 5-16 See also: Maintenance video tutorials at www.xerox.com/office/8500_8550support Replacing supplies video tutorials at www.xerox.com/office/8500_8550support Phaser® 8500/8550 Color
  • Xerox 8500DN | User Guide - Page 93
    replace the maintenance kit when needed to keep your printer functioning properly. Adding Ink You can load ink any time the printer is idle, or when the control panel displays the Ink low or Ink out message. To load ink: 1. Remove paper from the output tray. 8500-097 Phaser® 8500/8550 Color Printer
  • Xerox 8500DN | User Guide - Page 94
    bin. 4. Remove the ink stick from its packaging. Place the ink stick into the opening of the appropriate ink-loading bin. Do not force the ink stick into the ink-loading bin. Each ink stick is uniquely shaped to fit into the correct ink-loading bin. 1 234 8500-098 Phaser® 8500/8550 Color Printer 5-3
  • Xerox 8500DN | User Guide - Page 95
    of ink other than Genuine Xerox Solid Ink 8500/8550 may affect print quality and printer reliability. It is the only ink designed and manufactured under strict quality controls by Xerox for specific use with this printer. Emptying the Waste Tray Empty the waste tray when the control panel displays
  • Xerox 8500DN | User Guide - Page 96
    tray in a waste container. The ink is non-toxic and can be discarded as normal office waste. 8500-036 Note: The waste tray must remain out of the printer for more than five seconds or you will continue to receive a Waste Tray Full message on the control panel. Phaser® 8500/8550 Color Printer 5-5
  • Xerox 8500DN | User Guide - Page 97
    tray into the printer and push it completely into the waste tray slot. 5. Close the side door. 8500-068 8500-038 Caution: Do not attempt to reuse the waste ink in the printer; it can damage the printer. This damage is not covered under the printer warranty. Phaser® 8500/8550 Color Printer 5-6
  • Xerox 8500DN | User Guide - Page 98
    drum clean and oiled. Note: Order a new maintenance kit when the control panel displays a message that the maintenance kit is low. Replace it when the control panel prompts you to replace the maintenance kit. To order a replacement maintenance kit, contact your local reseller or go to www.xerox
  • Xerox 8500DN | User Guide - Page 99
    Maintenance and Cleaning 3. Insert the replacement maintenance kit and push it completely into the maintenance kit slot. Follow the illustrated instructions included with the maintenance kit for full installation and disposal information. 4. Close the door. 8500-038 Phaser® 8500/8550 Color Printer
  • Xerox 8500DN | User Guide - Page 100
    Cleaning the Paper Release Blade To clean the paper release blade: 1. Open the exit cover. Maintenance and Cleaning 8500-096 2. Lift the lower paper guide toward the front of the printer. 8500-121 Phaser® 8500/8550 Color Printer 5-9
  • Xerox 8500DN | User Guide - Page 101
    Maintenance and Cleaning 3. Wipe the plastic paper release blade on the lower paper guide with a pre-soaked alcohol cloth (using 90 percent isopropyl alcohol). 4. Lower the paper guide to its original position. 8500-084 5. Close the exit cover. 8500-080 8500-018 Phaser® 8500/8550 Color Printer
  • Xerox 8500DN | User Guide - Page 102
    door on the right side of the printer. 8500-034 2. Remove the maintenance kit (labeled A) from the maintenance kit slot. 8500-032 3. Use a lint-free cloth to clean the top and upper edges of the flexible plastic wiper blade located next to the roller. 8500-070 Phaser® 8500/8550 Color Printer 5-11
  • Xerox 8500DN | User Guide - Page 103
    Maintenance and Cleaning 4. Insert the maintenance kit and push it completely into the maintenance kit slot. 5. Close the door. 8500-033 8500-038 Phaser® 8500/8550 Color Printer 5-12
  • Xerox 8500DN | User Guide - Page 104
    the printer using a soft, damp, cloth moistened with a mild neutral detergent. Do not spray detergent directly onto the printer. Warning: To prevent electric shock, turn the printer off and unplug the power cord from the electrical outlet before cleaning the printer. Phaser® 8500/8550 Color Printer
  • Xerox 8500DN | User Guide - Page 105
    periodic replacement. Replacements may be parts or kits. Routine maintenance items are typically customer replaceable. The maintenance kit is the only routine maintenance item for the Phaser 8500/8550 printer. To order a replacement maintenance kit, contact your local reseller or go to www.xerox.com
  • Xerox 8500DN | User Guide - Page 106
    printing. The control panel displays an error message when the supply must be replaced. To order supplies, contact your local reseller or go to the Xerox Supplies website at www.xerox.com/office/8500_8550supplies. Caution: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service
  • Xerox 8500DN | User Guide - Page 107
    page 5-16 ■ Preparing the Printer for Shipment on page 5-18 Caution: Parts of the printer are hot. To avoid personal injury or damage to the printer, allow the ink to solidify. Run the Shut Down for Moving Printer procedure on the control panel to cool the printer quickly. Precautions for Moving the
  • Xerox 8500DN | User Guide - Page 108
    : If you turn off the printer but do not select Shut Down for Moving Printer on the control panel, the fan does not run, so you must wait longer for the ink to solidify. Wait at least 30 minutes for the printer to cool completely before moving or packing it. Phaser® 8500/8550 Color Printer 5-17
  • Xerox 8500DN | User Guide - Page 109
    , is not covered by the warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details. Phaser® 8500/8550 Color Printer 5-18
  • Xerox 8500DN | User Guide - Page 110
    the Maintenance Kit and Waste Tray Before turning off the printer, remove the maintenance kit and waste tray: 1. Open the door on the right side of the printer. 8500-034 2. Remove the maintenance kit (labeled A) and place it in a plastic bag for storage. 8500-032 Phaser® 8500/8550 Color Printer 5-19
  • Xerox 8500DN | User Guide - Page 111
    may be hot; handle it carefully. 4. Empty the waste, and then place the tray in a plastic bag for storage. 8500-036 Caution: Shipping the printer with the maintenance kit and waste tray installed can damage the printer. 5. Close the printer's door and covers. Phaser® 8500/8550 Color Printer 5-20
  • Xerox 8500DN | User Guide - Page 112
    seconds after turning off the printer, select Shut Down for Moving Printer on the control panel. Caution: If you receive a Power Down Error-Head not Parked message at the control panel, the printer is not ready to be moved. If the printhead is not locked, the printer can be damaged during shipment
  • Xerox 8500DN | User Guide - Page 113
    , is not covered by the warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details. Phaser® 8500/8550 Color Printer 5-22
  • Xerox 8500DN | User Guide - Page 114
    Troubleshooting This chapter includes: ■ Clearing Paper Jams on page 6-2 ■ Getting Help on page 6-18 See also: Troubleshooting video tutorials at www.xerox.com/office/8500_8550support Print Quality on page 4-1 Phaser® 8500/8550 Color Printer 6-1
  • Xerox 8500DN | User Guide - Page 115
    the Exit To clear a jam at the exit: 1. Open the exit cover. Clearing Paper Jams 8500-016 2. Pull the jammed paper slowly out of the printer. Confirm that any torn pieces of paper are removed. 8500-017 Phaser® 8500/8550 Color Printer 6-2
  • Xerox 8500DN | User Guide - Page 116
    3. If you did not find paper in Step 2, lift the paper guides. Clearing Paper Jams 2 1 8500-042 4. Remove any jammed paper. 5. Close the exit cover. 8500-065 8500-018 Phaser® 8500/8550 Color Printer 6-3
  • Xerox 8500DN | User Guide - Page 117
    If you did not find paper in the previous steps, follow these steps: a. Pull up the latch on the front of the printer to open the front cover. 8500-012 b. Pull the jammed paper slowly out of the printer. Confirm that any torn pieces of paper are removed. 8500-020 Phaser® 8500/8550 Color Printer 6-4
  • Xerox 8500DN | User Guide - Page 118
    c. Close the front cover. Clearing Paper Jams 8500-014 Phaser® 8500/8550 Color Printer 6-5
  • Xerox 8500DN | User Guide - Page 119
    Jams 7. If you did not find jammed paper in the previous steps, follow these steps: a. Pull all the trays completely out of the printer. 8500-028 b. Remove any jammed paper from inside the tray slot. Confirm that any torn pieces of paper are removed. 8500-024 Phaser® 8500/8550 Color Printer 6-6
  • Xerox 8500DN | User Guide - Page 120
    Clearing Paper Jams c. Replace all trays and push each one completely into the printer. 8500-005 Phaser® 8500/8550 Color Printer 6-7
  • Xerox 8500DN | User Guide - Page 121
    Paper Jams Jam at the Front Cover To clear a jam at the front cover: 1. Pull up the latch on the front of the printer to open the front cover. 8500-012 2. Pull the jammed paper slowly out of the printer. Confirm that any torn pieces of paper are removed. 8500-020 Phaser® 8500/8550 Color Printer 6-8
  • Xerox 8500DN | User Guide - Page 122
    3. Close the front cover. Clearing Paper Jams 8500-014 4. If you did not find paper in the previous steps, follow these steps: a. Open the exit cover. 8500-016 Phaser® 8500/8550 Color Printer 6-9
  • Xerox 8500DN | User Guide - Page 123
    Clearing Paper Jams b. Pull the jammed paper slowly out of the printer. Confirm that any torn pieces of paper are removed. c. Lift the paper guides. 8500-017 2 1 8500-042 d. Remove jammed paper. 8500-065 Phaser® 8500/8550 Color Printer 6-10
  • Xerox 8500DN | User Guide - Page 124
    e. Close the exit cover. Clearing Paper Jams 8500-018 5. If you did not find jammed paper in the previous steps, follow these steps: a. Pull all the trays completely out of the printer. 8500-028 Phaser® 8500/8550 Color Printer 6-11
  • Xerox 8500DN | User Guide - Page 125
    tray slot. Confirm that any torn pieces of paper are removed. 8500-024 c. Replace all trays and push each one completely into the printer. 8500-005 Note: Use only the approved paper type, weight, and size for this tray. Print custom size paper from Tray 1 only. Phaser® 8500/8550 Color Printer 6-12
  • Xerox 8500DN | User Guide - Page 126
    Clearing Paper Jams Jam at the Trays To clear a jam from the tray specified on the control panel: 1. Pull the tray specified on the control panel completely out of the printer. 2. Remove the top sheet from the tray. 8500-002 8500-022 Phaser® 8500/8550 Color Printer 6-13
  • Xerox 8500DN | User Guide - Page 127
    on the guides point to the appropriate paper size labeled on the bottom of the tray. When properly positioned, the guides click into place. 8500-108 Note: When the paper guides are correctly adjusted, there may be a small space between the paper and the guides. Phaser® 8500/8550 Color Printer 6-14
  • Xerox 8500DN | User Guide - Page 128
    Clearing Paper Jams 4. Remove jammed paper inside the tray slot. Confirm that any torn pieces of paper are removed. 8500-024 5. Insert the tray into the tray slot and push it completely into the printer. 8500-005 Phaser® 8500/8550 Color Printer 6-15
  • Xerox 8500DN | User Guide - Page 129
    did not find jammed paper in the previous steps, follow these steps: a. Pull up the latch on the front of the printer to open the front cover. 8500-012 b. Pull the jammed paper slowly out of the printer. Confirm that any torn pieces of paper are removed. 8500-020 Phaser® 8500/8550 Color Printer 6-16
  • Xerox 8500DN | User Guide - Page 130
    c. Close the front cover. Clearing Paper Jams 8500-014 Note: Use only the approved paper type, weight, and size for this tray. Print custom size paper from Tray 1 only. Phaser® 8500/8550 Color Printer 6-17
  • Xerox 8500DN | User Guide - Page 131
    print quality. See also: Xerox Support Centre on page 1-11 Control Panel Messages The control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem. In many cases, the control panel
  • Xerox 8500DN | User Guide - Page 132
    assists you in opening a Service Request with Xerox Customer Support. To access PhaserSMART Technical Support: 1. Open your browser and go to www.phaserSMART.com. 2. Enter your printer's IP address in the browser window. 3. Follow the instructions on the screen. Phaser® 8500/8550 Color Printer 6-19
  • Xerox 8500DN | User Guide - Page 133
    (used by Xerox Customer Support staff) offers solutions for issues, such as error codes, print quality, paper jams, software installation, networking, and more: Technical support information for your printer including online Technical Support, driver downloads, documentation, video tutorials, and
  • Xerox 8500DN | User Guide - Page 134
    shorting out a part could result in fire or electrical shock. If you notice unusual noises or odors: 1. Turn off the printer immediately. 2. Disconnect the power cord from the electrical outlet. 3. Call an authorized service representative to correct the problem. Phaser® 8500/8550 Color Printer A-1
  • Xerox 8500DN | User Guide - Page 135
    agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines helps to ensure the continued, safe operation of your printer. Phaser® 8500/8550 Color Printer A-2
  • Xerox 8500DN | User Guide - Page 136
    source tray that you selected in either the printer driver or control panel. ■ Do not open the doors when the printer is printing. ■ Do not move the printer when it is printing. Printer Supplies ■ Use the supplies specifically designed for your printer. The use of unsuitable materials may cause poor
  • Xerox 8500DN | User Guide - Page 137
    Use the Shut Down for Moving Printer mode on the control panel for best results. ■ Always allow the printer to cool before it is moved to avoid ink spills that can damage the printer. Warning: Parts of the printer may be hot. To avid personal injury or damage to the printer, allow 30 minutes for it
  • Xerox 8500DN | User Guide - Page 138
    if you receive a Power Down Error-Head not Parked message on the control panel. The printer is not ready to be moved. If the printhead is not locked, the printer can be damaged during shipment. ■ Verify that the printhead is locked. When the green flag in the exit tray is in the raised position
  • Xerox 8500DN | User Guide - Page 139
    Use caution (or draws attention to a particular component). See the manual(s) for information. Avoid pinching fingers in the printer. Use caution to avoid personal injury. Hot surface on or in the printer. Use caution to avoid personal injury. Do not touch. Phaser® 8500/8550 Color Printer A-6
  • Xerox 8500DN | User Guide - Page 140
    2-7 enabled by default on Phaser printers, 2-6 enabling on the printer, 2-6 manually setting the printer's IP address, 2-8 setting the printer's IP address dynamically, 2-6 Domain Name Service (DNS) local domain name space database, 2-7 using host names, 2-7 Phaser® 8500/8550 Color Printer Index-1
  • Xerox 8500DN | User Guide - Page 141
    12 ink adding, 5-2 minimizing usage, 5-14 inside the printer, 1-3 installing printer drivers, 2-9 IP address changing or modifying using CentreWare IS, 2-7 dynamically setting, 2-6 format, 2-6 router address, 2-6 setting automatically, 2-5 setting manually, 2-8 Phaser® 8500/8550 Color Printer Index
  • Xerox 8500DN | User Guide - Page 142
    , 3-22 Xerox Support Centre, 1-11 Macintosh OS 9.x printer drivers, 2-10 Macintosh OS X, version 10.2 and higher printer drivers, 2-11 maintenance and cleaning, 5-2 maintenance kit, 5-2 replacing, 5-7 wiper blade cleaning, 5-11 manual 2-sided printing, 3-26 manually setting the printer's IP address
  • Xerox 8500DN | User Guide - Page 143
    control panel features, 1-6 enabling DHCP, 2-6 features, 1-4 fonts, 1-4 information resources, 1-10 location, A-3 maintenance, 5-2 maximum print TekColor tab, 3-20 UNIX, 2-9 Windows 2000 or later, 2-10 Windows 98 SE or later, 2-10 Xerox Support Centre, 1-11 Phaser® 8500/8550 Color Printer Index-4
  • Xerox 8500DN | User Guide - Page 144
    on product, A-6 T TCP/IP addresses, 2-5 Technical Support, 1-10 TekColor correction, 4-3 automatic, 4-3 transparencies, 3-28 guidelines for printing, 3-28 images are too light or too dark, 4-8 printing from Tray 1, 3-29 printing from Trays 2-4, 3-30, 3-43 Phaser® 8500/8550 Color Printer Index-5
  • Xerox 8500DN | User Guide - Page 145
    wiper blade cleaning, 5-11 X Xerox Support Centre, 1-11 U upgrades, 1-5 usage guidelines paper, 3-4 USB, 2-4 user safety, A-1 using host names with Domain Name Service (DNS), 2-7 W warning and error messages, 6-18 waste tray emptying, 5-4 web links, 6-20 Phaser® 8500/8550 Color Printer Index-6
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