Xerox Z750/N Troubleshooting Guide

Xerox Z750/N - Phaser Color Laser Printer Manual

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  • Xerox Z750/N | Troubleshooting Guide - Page 1
  • Xerox Z750/N | Troubleshooting Guide - Page 2
    Phaser® 750 Color Printer Advanced Features and Troubleshooting Manual
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    Tektronix, Inc. TekColor CareSM and RealSUPPORTSM are service marks of Tektronix and New York® are PCL® and HP-GL® are Phaser 750 Color Printer are four- and/or three-color process simulations and may not match PANTONE-identified solid color standards. Use current PANTONE Color Reference Manuals
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    in manual: Caution service technician to repair the product. Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of explosive gases or flammable mixtures. Safety instructions: Read all installation instructions printer. Use caution to avoid personal injury:
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    Use caution. Refer to the manual(s) for information: Warning If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can cause an electrical shock. Electrical product may be hazardous if misused. Warning For your protection, do not defeat any interlocks.
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    printer from a Macintosh 27 Downloading files to the printer from a PC 29 Advanced Printing Features for Phaser 750 Printers 32 Previewing with 1st Page Preview 32 Automatic tray switching 33 Output Order 33 Intelligent Ready mode 34 Adjusting margins 35 Advanced Features and Troubleshooting Manual
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    's front panel 43 Printing the color sampler charts with utility files 44 Troubleshooting Phaser 750 Printers 45 Useful tools 45 Front panel messages 49 Maintaining print quality 51 Printing problems 63 Print quality hints 68 Media hints 69 Improving print speed 70 Printed colors are not what you
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    Canadian EMC (Electromagnetic Compatibility) regulatory standards 96 Declaration of conformity 97 FCC Class B device 99 Material Safety Data Sheets for Phaser 750 Printers 100 Environmental Specifications (Temperature/Humidity/Power) 103 Index 105 Advanced Features and Troubleshooting Manual vii
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    viii Phaser 750 Color Printer
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    on Job Accounting, see your printer's networking setup guide. TekSMART™ Knowledge Base www2.tek.com/TekSMART/ s Application issues s Networking issues s Printer errors s Print quality issues s Troubleshooting s Latest tips from technical support Advanced Features and Troubleshooting Manual 1
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    of media jams s Media tray usage s Number of pages printed Print the Usage Profile report from your printer's front panel. Refer to the Menu Map for location and instructions. For detailed information about Usage Profile Reporting, refer to your printer's networking setup guide. 2 Phaser 750 Color
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    , PCL5, and a variety of user-defined fonts. To extend font capability, the printer supports an optional internal IDE hard drive for storage of additional fonts. Refer to the printer's user guide, or the Tektronix web site, for ordering information. ATM (Adobe Type Manager) software (provided on the
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    printer's memory or on a hard disk. Adding more printer memory expands the number of fonts that can be stored on your printer those fonts. The printer accepts these (and printer, or is not correctly installed, the text is printed in Courier typeface. Refer to the printer's user guide, or the Tektronix
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    select the download location: either the printer's memory or an internal hard disk. 8. Click Add for one font or click Add All for all fonts in the folder. 9. Click Send; the font(s) appear in the list. Note To remove downloaded fonts, click Remove. Advanced Features and Troubleshooting Manual 5
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    Files s Sub-components: Samplers 4. Follow the on-screen instructions to complete the installation. 5. Locate the files in the folder you selected during the installation; the default is: C:Program Files\Tektronix\Phaser xxx, where xxx is your printer's name. 6. Refer to Downloading files to the
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    In a supported driver, locate Printer Management software. 4. Through one of the following PostScript utility files (see Printer Utilities on page 23 for instructions): Macintosh s Image Smoothing On s Image Smoothing Off PC s SMOOTHON.PS s SMOOTHOFF.PS Advanced Features and Troubleshooting Manual
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    , because the printer's Quick Collate option is faster than the collate function in software applications. In a supported driver, locate printer's Quick Collate option with 1st Page Preview, only the first page of the first set is printed before pausing for your review. 8 Phaser 750 Color Printer
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    or individual pages of a print job. There are two selections to make in your printer driver. 1. In a supported driver, locate the Separation Page options: s LaserWriter 8.3.4 driver: In the Print dialog box if you have optional paper trays installed. Advanced Features and Troubleshooting Manual 9
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    Tektronix web site at: www.tektronix.com/Color_Printers/ or contact your local Tektronix reseller. PANTONE Color files for your printer include printer colors can be proofed on your Phaser printer before final output on a printing press. For this method, the printer-specific PANTONE Color files are
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    PANTONE Colors Installing the PANTONE Color files From the Web 1. Download the appropriate PANTONE Color file for your printer from the Tektronix web site: www.tektronix.com/Color_Printers/ 2. Choose a directory location, and extract the file. Advanced Features and Troubleshooting Manual 11
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    the entire chart s Use the Apple Printer Utility to download to the printer the desired PANTONE Color PostScript file, refer to page 23 for instructions. This PostScript file contains necessary color correction chart in order to reduce the effects of color show-through. 12 Phaser 750 Color Printer
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    chart Print the PANTONE Color chart by sending the PANTONE PostScript file to the printer. Refer to page 23 for downloading instructions. s For best results and truest color: s Print the chart on paper reduce the effects of color show-through. Advanced Features and Troubleshooting Manual 13
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    Tektronix printer features and other media features. PhaserPrint software produces correct output only on supported Tektronix printers. Note If you use this plug-in with a printer 7.0 and higher Installing the plug-in 1. From the printer's CD-ROM, run the Installer application. Select Custom
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    ) TCP/IP support requires proper installation of IP networking software and cards Installing the plug-in 1. Insert the printer's CD-ROM Printer Driver s Sub-components: Photoshop plug-in 4. Follow the on-screen instructions to complete the installation. Advanced Features and Troubleshooting Manual
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    select your printer. 5. PhaserPrint software supports the following image modes selected from Photoshop's Mode menu. If you select a mode not listed here, an error message appears and your image is not printed. s Bitmap s Grayscale s Indexed Color s RGB Color s CMYK Color s Lab Color 16 Phaser 750
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    base-85 filter during file output, making the resulting PostScript file portable, and downloadable through interface ports that don't support binary data. Note that the file may be up to 25% larger. s Binary: Image data is output in binary format. Advanced Features and Troubleshooting Manual 17
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    data is output in binary format. Recommended for network printing only (not for the parallel port). Printer model s Displays the currently selected printer. s Lists all printers supported by PhaserPrint software. s When you select your printer model, PhaserPrint displays the correct options for your
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    you change it. s Default is On. Fast preview s Quick print of your image with slightly reduced image quality. s Reflects the printer color correction you selected. s For the fastest printing, use the None color correction option. s Default is Off. Advanced Features and Troubleshooting Manual 19
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    Cancels the print job. s Continue: Continues printing the entire job. s At the printer's front panel, set the 1st Page Preview timeout. s Default is Off. Image to reflect the new selection. s If Show color preview of image is On, an approximate color image is displayed. 20 Phaser 750 Color Printer
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    , of the image. s If the value in the Scale box is out-of-range, the image dimensions are displayed with question marks. Advanced Features and Troubleshooting Manual 21
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    media size. Show color preview of image Displays an approximate color image, rather than a black box, in the Stylized representation of the page field. 22 Phaser 750 Color Printer
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    three places to locate utility files: s The printer's CD-ROM s Tektronix' ftp site s Tektronix' World Wide Web site s Phaser Hard Drive (if internal IDE Hard Disk is installed) Files can be downloaded to the printer: s From a Macintosh s From a PC Advanced Features and Troubleshooting Manual 23
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    : Graphics Arts Files s Sub-components: Samplers 4. Follow the on-screen instructions to complete the installation. 5. Locate the files in the folder you selected during the installation; the default is: C:Program Files\Tektronix\Phaser xxx, where xxx is your printer's name. 24 Phaser 750 Color
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    can reach from a web browser, at the following address: www.tek.com/Color_Printers/ At the Tektronix Color Printer home page, explore options such as customer support documents and new product information. New and updated information is always being added, so check the web site frequently. Use a web
  • Xerox Z750/N | Troubleshooting Guide - Page 35
    Tektronix FTP server Utility files included on the printer's CD-ROM let you set up the printer Tektronix ftp server. From this server you can retrieve driver and utility files and color printer the pull-down menus, select your printer, computer, and type of file. to your printer-specific directory:
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    Phaser Tools folder. 5. Select a utility file. Click Add. 6. Click Send. 7. At the prompt Save PostScript output as, you are asked for a file name for saving printer output. Use the default name given in the edit box or type a new name. (Printer . Advanced Features and Troubleshooting Manual 27
  • Xerox Z750/N | Troubleshooting Guide - Page 37
    , select your printer's zone. s Under Printers, select your Phaser printer. s Click Open Printer. 3. Click the arrow next to Printer Preferences; a Zones, select your printer's zone. s Under Printers, select your Phaser printer. s Click Open Printer. 3. Click the arrow next to Printer Preferences; a
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    . 2. In the taskbar on your screen, click Start, then Programs, then MS-DOS Prompt. s Change directory to the location of the utility files. s If your printer is connected to a network, type the following command: lpr -S -P PS RESET.PS Advanced Features and Troubleshooting Manual 29
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    to start with a period. For example: capture q=.phaser_350_q.nds.printers.support l=2 nb nff nt. s For Windows 95 / 98 environments follow these From the Windows Control Panel, select Printers. 2. Select the Connect button, then select the Network button. 3. Choose a Port to Phaser 750 Color Printer
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    or: NET USE LPT2 \\NT_SERVER_NT\Phaser After redirecting the port using the NET USE command you can use the COPY command to print the postscript file. eg. C:\> COPY TEST.PS LPT1: When finished, end the redirect with the command: NET USE LPT1 /delete Advanced Features and Troubleshooting Manual 31
  • Xerox Z750/N | Troubleshooting Guide - Page 41
    Advanced Printing Features for Phaser 750 Printers Advanced Printing Features for Phaser 750 Printers Previewing with 1st Page P, DP or DX Feature Set s Turn on the feature in the printer driver Use 1st Page Preview 1. In a supported driver, select 1st Page Preview: s LaserWriter 8.3.4 driver: In the
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    supported printer driver; Output Order option or Output Face Up option, or Face Down checkbox. s Through PhaserLink Printer Management software under Configure Printer Defaults. Note The driver or PhaserLink selections override the front panel setting. Advanced Features and Troubleshooting Manual
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    Advanced Printing Features for Phaser 750 Printers Output Order: Face Up s Pages are output so that the first page Ready; press Menu. 4. Scroll to On or Off; press OK. 5. To return to normal printer operation; press Exit (the far left button) until Ready is displayed. 34 Phaser 750 Color Printer
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    Printing Features for Phaser 750 Printers Adjusting margins This printer provides a front-panel interface to adjust the page margins: s Single-sided print s Automatically prints when the printer has one tray note how much the margins are off-center. Advanced Features and Troubleshooting Manual 35
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    Advanced Printing Features for Phaser 750 Printers 4. Adjust the left margin: a. In the Calibrate Margins menu, scroll to Adjust Left Margin. Press Menu. c. Scroll to Calibrate Margins, and press Menu; the display reads: Calibration Page Print d. Press Print. 36 Phaser 750 Color Printer
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    Advanced Printing Features for Phaser 750 Printers 4. To determine if the margins need adjustment: a. Hold the page up to the light to see ---> to increase or decrease the amount); press OK. 7. Reprint the calibration page to confirm the adjustment. Advanced Features and Troubleshooting Manual 37
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    message appears, and press Print. 2. Compare the Color Reference Page to the Color Density Samples in the user guide. Make a note of the value (-10 to +10) for each color that most closely matches the samples the table on the next page for information on these settings. 38 Phaser 750 Color Printer
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    setting for any or all colors, reprint the Color Reference Page: s The dashed line reflects the new settings. s In this example, the density for each color is set to a different value. Print Print settings and a range of settings for each color. Advanced Features and Troubleshooting Manual 39
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    Printer Displays Reference Pages, and print this material. There are eleven reference pages for you to calibrate the specific paper you use. Follow the instructions on the page that matches your paper and adjust the Transfer Setting. s Use Tektronix Multi-Purpose Tray. 40 Phaser 750 Color Printer
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    rchetTaatoifhchenreherAeebesTfrneleetpescrckereygeotnorufcmoceuihdenrbaceeiixbhrnntiooe,ccsoodeookslroi.enrto Tcpohaaagrsetssceoimnmbtbhleiinsethoterhdeer: R Copyright © 1992 Tektronix, Inc. Call 1-800-835-6100 for color printer information 9103-64 Advanced Features and Troubleshooting Manual 41
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    Color Sampler Charts for Phaser 750 Printers Color charts s Which color chart you print and use depends on how your application selects color. For information on color Note To print the PANTONE Color sampler chart, refer to Printing the PANTONE Color Chart on page 12. 42 Phaser 750 Color Printer
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    Color Sampler Charts for Phaser 750 Printers Printing a color sampler chart from the Phaser 750 printer's front panel Note Use the same color correction and print quality mode to print quality mode that you used to print the color sampler chart. Advanced Features and Troubleshooting Manual 43
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    Files s Sub-components: Samplers 4. Follow the on-screen instructions to complete the installation. 5. Locate the files in the folder you selected during the installation; the default is: C:Program Files\Tektronix\Phaser xxx, where xxx is your printer's name. 6. Refer to Downloading files to the
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    +6 +8 0 +2 +4 +10 +6 +8 +10 s Calibrate for Paper Refer to Calibrate for Paper on page 40 for details. Printer CD-ROM s Advanced Features and Troubleshooting Manual s Supplies instructions s Setup Guide poster s Video help s Networking manuals Advanced Features and Troubleshooting Manual 45
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    750 Printers s Repacking instructions s Printer drivers s Material Safety Data Sheets (MSDS) Windows driver help system Install the driver from the printer's CD-ROM and use the embedded help system. s Troubleshooting information s Access to installed manuals and videos s Live links to the Tektronix
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    Troubleshooting Phaser 750 Printers TekSMART™ Knowledge Base www2.tek.com/TekSMART/ s Is the same troubleshooting knowledge base used by Tektronix Customer Support staff s Application issues s Networking issues s Printer errors s Print-quality issues s Troubleshooting Other online services
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    guide for connecting the printer and automatically prints on the first power-up of the printer. At the Ready prompt, press HELP, scroll to Printer can help troubleshoot and isolate network, TCP/IP, and hardware problems. At the Ready prompt, press HELP, and scroll to Printer Administration, press
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    Troubleshooting Phaser 750 Printers Front panel messages Indicators Symptom Possible Causes Solution Power indicator is blinking s The printer is receiving, s Wait To clear the jam: Refer to the printer's User Guide. s Make sure that paper or transparencies are installed correctly and in the media
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    Troubleshooting Phaser 750 Printers Consumables messages Symptom Possible Causes Solution MPT: The printer detects media in the problem. Press the button labeled More for suggestions on correcting the problem. s Use the information in Error codes on page 80 to correct the problem. If
  • Xerox Z750/N | Troubleshooting Guide - Page 60
    Troubleshooting Phaser 750 Printers Maintaining print quality If you notice a problem with the quality of your prints, the probable solution is replacing one of the consumable components (Toner Cartridges, Imaging Unit, Fuser, Fuser Roll, Transfer Kit, or Main Charge Grid). s If the printer's front
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    Troubleshooting Phaser 750 Printers Print quality problems Note For print quality problems dealing with color printer's CD-ROM or the Tektronix World Wide Web site. s Make sure that you have not selected Monochrome in the Print Quality dialog box. s PC users s Be sure to use a driver that supports
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    Troubleshooting Phaser 750 Printers Color not uniform or vertical streaks s Print shows a single color (a) that is not uniform or print shows a single dark) of slightly different density and non-uniform color. s Replace the color Toner Cartridge. a b Advanced Features and Troubleshooting Manual 53
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    Troubleshooting Phaser 750 Printers Print appears faded in a single color s Check the density setting: From the front panel, access the Calibrate Colors 9317-27 Print shows small, repeating light or dark spots in a single color s Replace the color Toner Cartridge. 54 Phaser 750 Color Printer
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    Troubleshooting Phaser 750 Printers A single color shows a light, repeating horizontal line s To fix the problem: s Run 20-30 prints. The impression will disappear with continued time and use. s To avoid the problem: s Occasionally, or a day or two before installing a new Toner Cartridge, rotate the
  • Xerox Z750/N | Troubleshooting Guide - Page 65
    Troubleshooting Phaser 750 Printers Each color bleeds into the color band below it (the most visible is magenta in the yellow band) s Replace the Imaging Unit. A single white spot appears in approximately the same vertical place on the page s Run 20-30 blank pages of paper. s If the problem
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    Phaser 750 Printers Large light spots s Large light spot(s) appear randomly in the print, approximately on the same horizontal and vertical place or they move vertically from one print to another. s Print several pages until the artifacts fade. Normal 9317-45 Advanced Features and Troubleshooting
  • Xerox Z750/N | Troubleshooting Guide - Page 67
    Troubleshooting Phaser 750 Printers new Imaging Unit does not correct the problem: s Put the old Imaging Unit back into the printer. s Repack the new Phaser 750 Printer User Guide. For best results use Tektronix media. s Print 20 pages of blank pages to clean the roller. s If you still see the problem
  • Xerox Z750/N | Troubleshooting Guide - Page 68
    Troubleshooting Phaser 750 Printers Vertical scratches s The surface of the printed image appears to have vertical scratches (visible by holding the print and reinsert the Main Charge Grid. s Replace the Main Charge Grid. s Replace the Imaging Unit. Advanced Features and Troubleshooting Manual 59
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    Troubleshooting Phaser 750 Printers The print is extremely light with a washed out look s The solution is one of the following: s If using the Multi-Purpose Tray, make sure you have selected the correct media type at the front panel prompt. s Use the Calibrate for paper from the printer's Help Menu.
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    Samples card. (in the User Guide). s Print the Consumables Page Tektronix media. s Use only Tektronix transparencies. Tektronix does not guarantee the results of non-Tektronix transparencies in Tektronix printers. s Try a different color correction mode. Advanced Features and Troubleshooting Manual
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    Troubleshooting Phaser 750 Printers Image is very faded or pieces of the image are missing; toner on the page is loose s When using the Multi-Purpose Tray, make sure that you have selected the correct media type in the printer's front panel menu. Streaks or spots s Most spots are caused by
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    Troubleshooting Phaser 750 Printers Printing problems Printer not operating s Make sure that you plugged in the printer and turned it selected and that you have selected the printer in the Chooser. If the printer's name does not appear in the Chooser, your network connection may be faulty. s In the
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    Troubleshooting Phaser 750 Printers 2. A list of solutions for solving TCP/IP problems dealing with pinging another computer and timeout issues appears. Most common TCP/IP problems can be resolved in the article Verifying TCP/IP communications by pinging. s If the communication link between your
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    Troubleshooting Phaser 750 Printers Frequent media jams s Use Tektronix media for best results. s Make sure that you Media Thickness Switch to a thicker setting. Refer to the user guide for details on setting media thickness. If the printer picks multiple sheets of paper at once, set the Media
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    Troubleshooting Phaser 750 Printers Media frequently wraps around the Fuser s Use Tektronix media for best results. s Do not use any media designed for inkjet printers, especially inkjet coated paper and inkjet transparencies. Inkjet media are coated with a substance that may damage the Fuser;
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    on the long side, regardless of image orientation. s Short-edge binding: Page turns on the short side, regardless of image orientation. s Refer to the user guide for detailed instructions. Advanced Features and Troubleshooting Manual 67
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    Troubleshooting Phaser 750 Printers Print quality hints To ensure the best print quality and the most reliable printer operation, follow these simple guidelines: s Use high-quality paper and only Tektronix transparencies and glossy coated paper. s Do not use any media designed for inkjet printers new
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    Phaser 750 User Guide for instructions. s When printing labels or envelopes, make sure that you use only the recommended types. s Printing on specialty media can reduce the life of the printer's components and may require more frequent printer cleaning. Advanced Features and Troubleshooting Manual
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    Troubleshooting Phaser 750 Printers Improving print speed Print speed depends on the following criteria: s on the following: s Image Complexity s Image Size s Type of port used and network traffic s Printer's memory configuration s Print/quality mode selected s Color/correction mode selected s If
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    Troubleshooting Phaser 750 Printers network connections. If connected via parallel, change from ASCII to BCP. s Windows 2000: Under the Tektronix Features tab, which is available from the File Print Dialog or Print Manager Printer Properties, check Printer Features and Troubleshooting Manual 71
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    Troubleshooting Phaser 750 Printers Printed colors are not what you expect The printed colors do not match your monitor: s Select another Color Correction option in a supported driver and print the image again. s If you use a non-supported driver and share the printer on a network, the printer's
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    Troubleshooting Phaser 750 Printers s The inherent difference between these methods of color reproduction can cause discrepancy when you compare this and Blue, yields white. Combining the subtractive primaries, Cyan, Magenta, and Yellow, yields black. Advanced Features and Troubleshooting Manual 73
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    Troubleshooting Phaser 750 Printers s This concept is known as a what you see is what you get (WYSIWYG) problem. What you actually see on your monitor is not really what you get from the printer. The monitor is able to reproduce millions of colors using RGB in 256 intensities. Printers use CMYK with
  • Xerox Z750/N | Troubleshooting Guide - Page 84
    from overriding the Tektronix proprietary halftone screens. Macintosh file names Setscreen On Setscreen Off Apple Printer Utility PC file names SCREENON.PS SCRENOFF.PS Refer to Printer Utilities on page 23 for instructions on using these files. If you have any problems with halftone screens
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    Troubleshooting Phaser 750 Printers Selecting page sizes in Windows applications In some Windows applications, you can select printer page sizes in a Print Setup dialog box accessed from the File menu. If you use a Print Setup dialog box to select the printer from your application, some page sizes
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    , look at the front panel display. Front Panel Displays 750N 750P 750DP 750DX PostScript printer description file (ppd) Tektronix Phaser 750N Tektronix Phaser 750P Tektronix Phaser 750DP Tektronix Phaser 750DX Sharing the printer on a network Driver, utility files, and front panel interactions If
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    Printer Description File (PPD). Refer to the printer's Setup Guide for instructions on installing printer description files. 1. Use the most current printer PostScript error problems are resolved in the article, General Troubleshooting Guide for PostScript Errors. 78 Phaser 750 Color Printer
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    Troubleshooting Phaser 750 Printers Enabling the PostScript error report The error handling utility helps diagnose problems when a job doesn't print; it provides a PostScript error-handling function to help determine the cause of some PostScript printing problems. When the error handler is enabled
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    Troubleshooting Phaser 750 Printers Error codes If the printer's front panel displays a message Error XX, find the error code in this table and follow the instructions for resolving the problem. If problems persist, check the Tektronix web site www2.tek.com/TekSMART/ or contact service. Error
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    Troubleshooting Phaser 750 Printers Error Error 52 Error 53 Error printer. s Turn the printer off, then on. s Make sure that installed memory DIMM(s) are compatible with printer's image processor board and that they are installed in the proper slot(s). Advanced Features and Troubleshooting Manual
  • Xerox Z750/N | Troubleshooting Guide - Page 91
    to the PhaserShare Networking Manual for information on using your World Wide Web browser to access the printer. From utility files Download one of the following files from the printer's CD-ROM or diskettes: s Macintosh Use the Apple Printer Utility (refer to page 27 for instructions). s PC Use
  • Xerox Z750/N | Troubleshooting Guide - Page 92
    Troubleshooting Phaser 750 Printers Enabling and disabling the Intelligent Ready feature s When the printer is idle for the time set in the Energy Star front panel menu, the printer cools down completely. When the printer exits the Energy Star mode, it is ready to print in about 90 seconds. s The
  • Xerox Z750/N | Troubleshooting Guide - Page 93
    Troubleshooting Phaser 750 Printers Protected mode for the front panel menu System administrators can control user access to the front panel menus with the following utility files (refer to page 29 for instructions on dowloading utility files): Macintosh utility files: s Menu Short (limits menu
  • Xerox Z750/N | Troubleshooting Guide - Page 94
    your printer's zone. s Under Printers, select your printer. s Click Open Printer. 3. From the Utilities menu, select Send PostScript File. 4. From the PhaserTools folder, open the Printer Utilities folder; select SysStartJob; click Add. 5. Click Send. Advanced Features and Troubleshooting Manual
  • Xerox Z750/N | Troubleshooting Guide - Page 95
    Troubleshooting Phaser 750 Printers PC and workstation users 1. From the printer's CD-ROM, run setup.exe. Select Custom Install. Select Printer Utilities. From your computer's hard disk, open the PHSRTOOL directory. Open the PHSR750 subdirectory. 2. Select one of the following files: s SYSTART.PS
  • Xerox Z750/N | Troubleshooting Guide - Page 96
    Troubleshooting Phaser 750 Printers Problems printing on labels s Use only Tektronix Color Laser Labels. Labels are printed on the wrong side s Make sure that the labels are loaded face up from the Multi-Purpose Tray. s Two-sided printing is not supported Features and Troubleshooting Manual 87
  • Xerox Z750/N | Troubleshooting Guide - Page 97
    percent pure isopropyl alcohol. Duplex Unit s Use a lint-free cloth with 90 percent pure isopropyl alcohol. Sensor s Use a dry lint-free cloth. s Refer to the instructions on page 89. a b 0236-29 88 Phaser 750 Color Printer
  • Xerox Z750/N | Troubleshooting Guide - Page 98
    the printer. Cleaning other rollers When you clean any of the other rollers in the printer, always use a lint-free cloth. Caution Do not clean the transfer roller; alcohol and pressing on the roller can damage the roller and cause print-quality problems. Advanced Features and Troubleshooting Manual
  • Xerox Z750/N | Troubleshooting Guide - Page 99
    Supplies for Phaser 750 Printers Supplies for Phaser 750 Printers Average life is based on an average of 5 percent coverage of the printable area for any black) per page side. Coverage Examples a. 5 percent/color (20 percent/page) b. 10 percent/color (40 percent/page) 90 Phaser 750 Color Printer
  • Xerox Z750/N | Troubleshooting Guide - Page 100
    c. 20 percent/color (80 percent/page) Supplies for Phaser 750 Printers Toner Cartridges Order numbers Standard Toner Cartridges Cyan 016-1800-00 Magenta 016- pages (Black) 2,500 pages (CMY) s Change the toner soon. s Change the color toner now. Advanced Features and Troubleshooting Manual 91
  • Xerox Z750/N | Troubleshooting Guide - Page 101
    Supplies for Phaser 750 Printers Imaging Unit Order numbers 016-1841-00 Front panel messages Imaging Unit:replace Imaging Unit expired Fuser 0236-41 Average life ( percent/page 30,000 pages 80 percent/page 15,000 pages s Change the fuser soon. s Change the fuser now. 92 Phaser 750 Color Printer
  • Xerox Z750/N | Troubleshooting Guide - Page 102
    Fuser Roll and Cleaning Pad Supplies for Phaser 750 Printers Order numbers 016-1843-00 Front panel messages Fuser Roll:replace Stopped: Fuser Roll:replace Transfer s Change the fuser roll now. Average life 80,000 pages s Change the transfer kit now. Advanced Features and Troubleshooting Manual 93
  • Xerox Z750/N | Troubleshooting Guide - Page 103
    Supplies for Phaser 750 Printers Main Charge Grid Order numbers 016-1665-00 Average life 30,000 images (7,500 color pages) Front panel messages Main Charge Grid:replace s Change the main charge grid now. Supplies life information This printer provides several convenient methods for accessing
  • Xerox Z750/N | Troubleshooting Guide - Page 104
    1999 32% 100% Hi-Capacity Reorder: 0 Standard Reorder: 0 Phaser® 750 COLOR PRINTER Supplies Usage Toner Black Pages Remaining: >500 @ 5% coverage Hi Date Installed: Sep 1, 1999 72% tektronix.com/Color_Printers/ 100% Fuser & Fuser Roll 0632-56 Advanced Features and Troubleshooting Manual 95
  • Xerox Z750/N | Troubleshooting Guide - Page 105
    Regulatory Information for Phaser 750 Printers Regulatory Information for Phaser 750 Printers Canadian EMC (Electromagnetic Compatibility) regulatory standards s This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in
  • Xerox Z750/N | Troubleshooting Guide - Page 106
    Tektronix, Inc. Color Printing and Imaging Division P.O. Box 1000 Wilsonville, Oregon 97070-1000 U.S.A. declares, under our sole responsibility, that the products Phaser 750 printer (Z750) EC61000-4-6;1996 0.15 to 80 MHz 3V, 80 percent A AM@1kHz Advanced Features and Troubleshooting Manual 97
  • Xerox Z750/N | Troubleshooting Guide - Page 107
    Regulatory Information for Phaser 750 Printers Immunity Phenomena Basic Standard Test Specification Voltage dips and cycles @ 50 Hz C This product, if used properly in accordance with the user's instructions is neither dangerous for the consumer or the environment. 98 Phaser 750 Color Printer
  • Xerox Z750/N | Troubleshooting Guide - Page 108
    Regulatory Information for Phaser 750 Printers FCC Class B device for 100-120 VAC equipment The equipment described in this manual generates and uses radio frequency energy. If it is not installed and used properly in strict accordance with Tektronix' instructions, it may cause interference with
  • Xerox Z750/N | Troubleshooting Guide - Page 109
    Safety Data Sheets for Phaser 750 Printers Material Safety Data Sheets for Phaser 750 Printers Proper management of environmental resources protects the well-being of our employees, customers, shareholders, and the communities we are a part of worldwide. Tektronix establishes and maintains sound
  • Xerox Z750/N | Troubleshooting Guide - Page 110
    016-1805-00 016-1802-00, 016-1806-00 Product Use: Tektronix Phaser 750 printer. SECTION 2 - INFORMATION ON INGREDIENTS Ingredients: Toners are a proprietary CO2, dry chemical, foam, or water. FIRE FIGHTING INSTRUCTIONS: Avoid inhalation of smoke. As for any fire, and Troubleshooting Manual 101
  • Xerox Z750/N | Troubleshooting Guide - Page 111
    Material Safety Data Sheets for Phaser 750 Printers SECTION 8 - EXPOSURE CONTROL - PERSONAL PROTECTION No special protection date: November 1, 1999. JMP Tektronix, Incorporated P.O. Box 1000 Environmental, Health & Safety Mail Stop 60-512 Wilsonville, Oregon 97070 Printer information: 1-800-835-6100
  • Xerox Z750/N | Troubleshooting Guide - Page 112
    Frequency range 50 to 60 Hz Primary fusing 125 VAC, 10 Amps and 8 Amps 250 VAC, 5 Amps and 4 Amps (Not user-accessible) Advanced Features and Troubleshooting Manual 103
  • Xerox Z750/N | Troubleshooting Guide - Page 113
    .8 in.) with the output tray Dimensions of Lower Tray Assembly Height: 249 mm (9.8 in.) Depth: 405 mm (16.0 in.) Width: 447 mm (17.6 in.) 104 Phaser 750 Color Printer
  • Xerox Z750/N | Troubleshooting Guide - Page 114
    38 color, problems with 72 controlling color density diagnosing 54 instructions 38 using the Color Density Samples card 38 D declaration of conformity 97 divider pages 9 downloading files from servers Tektronix ftp server 26 World Wide Web 25 downloading files to the printer Apple Printer Utility 27
  • Xerox Z750/N | Troubleshooting Guide - Page 115
    troubleshooting 49 internal printer pages 47 J job accounting 1 job collating 8 job information 1 job separation pages 9 L labels printing on wrong side 87 laser paper avoiding media jams 65 LocalTalk problems single-sided print 35 Material Safety Data Sheets (MSDS) 100 106 Phaser 750 Color Printer
  • Xerox Z750/N | Troubleshooting Guide - Page 116
    77 printer dimensions 104 printer front panel menus 84 printing on a network recommendations 77 printing PANTONE Colors 75 problems with color 72 Q Quick Collate option overview 8 using with the 1st Page Preview option 8 R regulatory standards 96 RGB Sampler, Macintosh utility file 44 User Guide
  • Xerox Z750/N | Troubleshooting Guide - Page 117
    utility file 86 T TekSMART Knowledge Base 47 Tektronix Color Printer Information Server 26 FTP server, downloading files from 26 web site 46 temperature and humidity, operating range 103 toner cartridges average life 91 ordering information 91 troubleshooting 50 toner MSDS 101 transfer kit average
  • Xerox Z750/N | Troubleshooting Guide - Page 118
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