eMachines 355 eMachines 355 Netbook Series Service Guide
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- eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 1
eMachine 355 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 2
updates made to this service guide. Date Chapter Updates Copyright Copyright © 2011 by eMachines Incorporated. All rights manual or otherwise, without the prior written permission of eMachines Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 3
following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE WARNING CAUTION IMPORTANT Gives bits problems. Reminds you to do specific actions relevant to the accomplishment of procedures. NOTE: This symbol where placed in the Service Guide - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 4
(e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 5
and Replacement 49 Disassembly Requirements 49 General Information 50 Pre-disassembly Instructions 50 Disassembly Process 50 External Module Disassembly Process 51 External Modules Disassembly Flowchart 51 Removing the Battery Pack 53 Removing the SD Dummy Card 54 Removing the 3G Card 55 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 6
Replacing the DIMM Module 139 Replacing the Lower Cover 140 Replacing the Keyboard 141 Replacing the 3G Card 142 Replacing the SD Dummy Card 143 Replacing the Battery 144 Troubleshooting 145 Common Problems 145 Power On Issue 146 No Display Issue 147 Random Loss of BIOS Settings 148 LCD - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 7
Check 171 BIOS Recovery by Crisis Disk 172 FRU (Field Replaceable Unit) List 175 Main Assembly 176 Logic Lower Assembly 177 Logic Upper Assembly 178 LCD Assembly 179 Model Definition and Configuration 189 eMachines 355 189 Test Compatible Components 201 Online Support Information 205 VII - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 8
Table of Contents VIII - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 9
® Atom™ processor N455/N475 (512 KB L2 cache, 1.66/1.83 GHz, DDR3 667 MHz, 6.5 W) Mobile Intel® NM10 Express Chipset Memory 0 Single-channel DDR3 SDRAM support with one soDIMM module Up to 1 GB of DDR3 system memory (for Windows® 7 Starter for small notebook PCs) Up to 2 GB of DDR3 system - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 10
160/250 GB Multi-in-1 card reader, supporting Secure Digital™ (SD) Card, MultiMediaCard™ (MMC) Storage cards with adapter: miniSD™, microSD™ Webcam 0 Video conferencing solution1, featuring: Webcam with 640 x 480 resolution Microphone Wireless and networking 0 WLAN 802.11b/g/n Wi-Fi - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 11
8 hours 24 Wh 2200 mAh 3-cell Li-ion battery pack Battery life: 4 hours Input and control 0 Keyboard 84-/85-/88-key eMachines FineTip keyboard, 93% full-size keyboard, with international language support Touchpad Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip Input - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 12
0 Productivity eMachines Power Management eMachines Recovery Management Adobe® Windows Live™ Essentials Web links and utilities eMachines Accessory Store (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, UK only) eMachines Identity Card eMachines Registration eMachines - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 13
System Block Diagram 0 DDR2 0 CRT Conn LCD Conn. RGB LVDS Pineview FCBGA 559 Memory BUS(DDRII) DDRII-SO-DIMM 1.8V DDRII 667 DMI GEN1 PCI-Express MINI Card x1 3G MINI Card x1 WLAN 10/100 Ethernet AR8152L Tigerpoint PCBGA360 17x17mm SATA USB HDA HDD USB Port X3 BlueTooth CMOS CAM 3G - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 14
DDR3 0 MINI Card x1 3G WLAN CRT Conn LCD Conn. RGB LVDS Pineview FCBGA 559 22x22mm DMI X2 mode GEN1 Memory BUS(DDRIII) DDRIII-SO-DIMM 1.5V DDRIII 667 PCI-Express TPM 10/100 Ethernet AR8152 LPC BUS Tigerpoint PCBGA360 17x17mm Transfermer LPC BUS RJ45 SATA - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 15
screen 3 Power button/ Indicator 8 Icon 7 Description Internal microphone for sound recording. Also called Liquid-Crystal Display (LCD), displays computer output (configuration may vary by model). Turns the computer on and off. 4 Keyboard mouse buttons. Comfortable support area for your hands - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 16
bay Icon 1 Description Houses computer's battery pack. Left View 0 # Component 1 DC-in jack 2 External display (VGA) port 3 USB 2.0 port 1 Icon 2 3 Description Connects to an AC adapter. Connects to a display device (e.g., external monitor, LCD projector). Connects to USB 2.0 devices - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 17
Description Accepts Secure Digital (SD), MultiMediaCard (MMC) Note: Push to remove/install the card. Only one card can operate at any given time. Connects to line-out audio devices (e.g., speakers, security lock. 5 Ethernet (RJ-45) port Connects to an Ethernet 10/100-based network. Chapter 1 9 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 18
Bottom and Rear View 0 6 1 2 5 4 3 # Component 1 Ventilation slots and/or cooling fan 2 Battery release latch 3 3G SIM card slot 4 Battery bay 5 Battery lock 6 Speaker Icon Description Enables the computer to stay cool, even after prolonged use. Note: Do not cover or obstruct the opening - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 19
Touchpad Basics 0 The following items show you how to use the TouchPad: 1 2 3 • Move your finger across the TouchPad (1) to move the cursor. • Press the left (2) and right (3) buttons located beneath the TouchPad to perform selection and execution functions. These two buttons are similar to the - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 20
Using the Keyboard 0 The eMachines 355 has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Lock Keys and Embedded Numeric Keypad 0 The keyboard has three lock keys which you can toggle on and off . Lock key Description Caps Lock - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 21
+ : Restore minimized windows to the desktop < > + : Cycle through programs on the taskbar by using Windows Flip 3D < > + : Bring all gadgets to the front and select Windows Sidebar + < > + : Search for computers (if you are on a network) Application key - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 22
hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. To activate hotkeys, press and hold Fn> + only for certain models. When Scroll Lock is on, the screen moves one line up or down when you press the up or down arrow keys respectively - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 23
Hotkey + < > Icon Function Volume down Description Decreases the sound volume. Chapter 1 15 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 24
up the Launch Manager window panel. A red toggle indicates the device is off. Click On to enable wireless/3G/Bluetooth connection. Click and then press the key at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. The US dollar sign 1. Open a text - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 25
for Keyboard Controller, Battery management Unit, and RTC • Realtek ALC272X-GR for High Definition Audio Codec. • Atheros AR8152 for 10/100 LAN • ENE UB6252 card reader support SD,MMC .100V 0.8V1.175V 0.8V1.175V 0.8V1.175V Acer P/N KC.ANB 0 1.450 KC.ANB 0 1.455 KC.ANB 0 1.475 KC.ANB 0 1.550 Chapter - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 26
Memory controller Supports DIMM Speed Memory size 1GB/2GB DDR2 RAM (Note: 2GB DDR2 not available for all operating systems) DIMM socket number 1 Supports memory size per socket 2 GB Supports maximum memory size 2 GB Supports DIMM type DDR II 667Mhz SDRAM memory interface design Supports - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 27
System Memory (DDR3) Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Support DIMM voltage Supports DIMM package Specification Built in 1GB/2GB DDR3 RAM (if 2Gb die support is available) 1 2 GB - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 28
V1.00 for DDR2 SKU; V3.00 for DDR3 SKU Flash 2 MB • Support ISIPP • Support eMachines UI • Support multi-boot • Suspend to RAM (S3)/Disk (S4) • Various hot-keys for system control • Support SMBUS 2.0, PCI2.3 • ACPI 3.0 compliance with Intel Speed Step Support C1, C2, C3, C4 and S3, S4 for mobile CPU - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 29
Keyboard Controller Item Type Total number of keypads Windows logo key Internal & external keyboard work simultaneously Features Specification New eMachines flat keyboard 84-US/85-UK keys Yes Plug USB keyboard to the USB port directly: Yes • 2.0+/- 3mm full stroke keys • Phantom key auto detect • - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 30
Module (Not available with this module) Item Vendor & model name Performance Specification Transfer rate (MB/ sec) Buffer Memory Interface Applicable disc formats Loading mechanism Power Requirement Input Voltage Specification Western Digital WD3200BEVT22A23T0, Hitachi HTS545032B9A300, Toshiba - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 31
- TF LED 10.1" Item Vendor/model name Screen Diagonal (mm) Active Area (mm) Display ) Physical Size (mm) Electrical Interface Support Color Viewing Angle (up/down/right/ 170 245 x 146.5 x 3.6 LVDS TBD TBD 45/45 15/35 LCD Inverter - Not present in this model Item Vendor & model name Brightness - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 32
LCD Display Supported Resolution Resolution 640x480p/60Hz 16 bits Yes Yes 8mm OV9665 1280x1024 2ìmx2ìm 2608ì m x 2072ì m 3G Module Manufacturer Model Item Card Type Throughput Supported Services Huawei EM770W-REV1 PCI-Express TBD TBD Specification 32 bits Lite-on 09P2SF119 24 Chapter - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 33
Not available on this model Item PCMCIA controller Supports card type Number of slots Access location Supports ZV (Zoomed Video) port Supports 32-bit CardBus Specification System Board Major Chips Item Core logic VGA LAN USB 2.0 Bluetooth Wireless Audio codec Card reader Tiger Point Chipset Intel - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 34
AC Adapter Item Input rating Maximum input AC current Inrush current Efficiency Card Reader Chipset Item Package Features Supports Maximum size (please specify max supporting size for each card) • VGA port,15 pins • DC-IN • RJ-45 jack for LAN • 3 x USB jacks • Headphone out • Microphone - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 35
HDD/SSD/Card reader is running or accessing to data Dual color (Blue/Orange) 3G only: Blue 3G+WiFi: Blue WiFi only: Battery charging with AC • Blue color solid on - Battery full • Orange blinking - Battery abnormal stop charge or battery in low power state Discharging • Orange and blinking - Battery - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 36
28 Chapter 1 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 37
Troubleshooting when problem arises. To activate the BIOS Utility, press F2 during POST (when Press to enter Setup message is prompted on the bottom of screen menu options: Information, Main, Security, Boot, and Exit. Follow these instructions: • To choose a menu, use the left and right arrow - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 38
Information 0 The Information screen displays a summary of your computer hardware Version: VGA BIOS Version: Serial Number: Asset Tag Number : Product Name: Manufacturer Name: UUID: v3.00 Intel V2001 Acer 9CE64E36829CB19C211188AE1D5D41BE F1 Help ESC Exit S e l e c t I t e m F 5 / F 6 C h a - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 39
Boot Menu during POST. Enables, disables D2D Recovery function. The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults. Control the mode in which the SATA controller should operate. Format/Option Format: HH - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 40
e Va l u e s F9 Setup Default Select Menu Enter Select SubMenu F10 Save and Exit The table below describes the parameters in this screen. Settings in bold face are the default and suggested parameter settings. Parameter Supervisor Password Is User Password Is IDE0 HDD Password Is Set Supervisor - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 41
the password in the "Confirm New Password" field. Important: Be very careful when typing your password because the characters do not appear on the screen. 3. Press Enter. After setting the password, the computer sets the User Password parameter to "Set". 4. If desired, you can opt to enable the - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 42
on boot parameter. 6. When you are done, press F10 to save the changes and exit the BIOS Setup Utility. If the verification is OK, the screen will display as following. Setup Notice Changes have been saved. [Continue] The password setting is complete after the user presses Enter. If the current - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 43
If the new password and confirm new password strings do not match, the screen displays the following message. Setup Warning Passwords do not match. Re-enter password. [Continue] Chapter 2 35 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 44
Setup Utility Information Main Security Boot Exit Rev. 3.5 Boot priority order: Item Specific Help 1. IDE0 : Hitachi HTS545025B9A300 2. IDE1 : 3. USB FDD : 4. Network Boot : Atheros Boot Agent 5. USB HDD : 6. USB CDROM : Use < > or < > to select a device, then press to move it down - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 45
F6 Change Values F9 Setup Default Select Menu Enter Select SubMenu F10 Save and Exit The table below describes the parameters in this screen. Parameter Exit Saving Changes Exit Discarding Changes Load Setup Default Discard Changes Save Changes Description Exit System Setup and save your changes - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 46
, then you should create a Crisis Recovery Diskette before you use the flash utility. Note: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the flash. Note: Please use the AC adaptor power supply when you run the flash utility. If the battery pack does not contain enough power to - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 47
Setup Utility Information Main Security Boot Exit Rev. 3.5 Boot priority order: Item Specific Help 1. IDE0 : Hitachi HTS545025B9A300 2. IDE1 : 3. USB FDD : 4. Network Boot : Atheros Boot Agent 5. USB HDD : 6. USB CDROM : Use < > or < > to select a device, then press to move it down - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 48
4. In flash BIOS, the message Please do not remove AC Power Source displays. Note: If the AC power is not connected, the following message displays. Warning: No AC power connect Plug in the AC power to continue. 5. Flash is complete when the message Flash programming complete displays. 40 Chapter - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 49
: 1. Double click the WinFlash executable. 2. Click OK to begin the update. A progress screen displays. InsydeFlash V3.80.00 Current BIOS New BIOS ID ZQ8 ZQ8 Version V0.06 V0.06 InsydeFlash Windows(R) BIOS Flash Utility Copyright(C)2009 lnsyde Software Corp Status http://www.insydesw.com - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 50
is generated. To reset the HDD password, perform the following steps: 1. After the error is displayed, select the Enter Unlock Password option on the screen. 2. An Encode key is generated for unlocking utilities. Note down this key. 3. Execute the UnlockHD.EXE file to create the unlock code in DOS - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 51
the User or Supervisor passwords, perform the following steps: 1. From a DOS prompt, execute clnpwd.exe 2. Press 1 or 2 to clean the desired password shown on the screen. The onscreen message determines whether the function is successful or not. Chapter 2 43 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 52
: 1. Enter into DOS. 2. Execute BS.exe to display the usage screen. 3. Select the desired boot sequence by entering the corresponding sequence, for the table correlates with the hardware before sending to the operating system (Windows, etc.). To update the DMI Pool, perform the following steps: - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 53
Example 1: Read DMI Information from Memory Input: dmitools /r Output: Manufacturer (Type1, Offset04h): eMachines Product Name (Type1, Offset05h): eMachines xxxxx Serial Number (Type1, Offset07h): 01234567890123456789 UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Asset Tag ( - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 54
Using the LAN MAC Utility 0 Perform the following steps to write MAC information to eeprom: 1. Use a text editor, for example Notepad, to edit the MAC.CFG file as shown: MAC.CFG - Notepad File Edit Format View Help Title= MAC Address byte WriteData='001122334455' StartAddr=7A WriteLeng=6 KeepByte=0 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 55
Creating a USB Flash Crisis Disk 0 1. Plug in the USB flash disk. 2. Select the Fast Format option and click Start. Then click Next. 3. Click Format and then Exit to complete the operation. 4. Copy the KAV60.fd to the USB flash disk root directory. Note: Do not place any other *.fd files to the - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 56
48 Chapter 2 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 57
Chapter 3 Machine Disassembly and Replacement Important: The outside housing and color may vary from the mass produced model. This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Note: These procedures may not reflect the - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 58
LCD module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components. For example, if you want to remove the mainboard, you must first remove the keyboard - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 59
below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 60
Screw List Step Lower Door HDD Module HDD Carrier 3G Module WLAN Module Screw M2*7 M2*3 M3*3Ni M2*3 M2*3 Quantity 4 1 4 1 1 Part No. 86.SDE02.005 86.SDE02.002 86.SDE02.006 86.SDE02.002 86.SDE02.002 52 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 61
direction shown. 2. Pull and hold the battery release latch into the open position (1), then lift out the battery pack from the main unit (2). Note: The battery has been highlighted with a yellow oval as shown in the above image. Please detach the battery and follow local regulations for disposal - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 62
Removing the SD Dummy Card 0 1. See "Removing the Battery Pack" on page 48. 2. Push the SD dummy card inwards to eject it. 3. Pull the card out from the slot. 54 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 63
Removing the 3G Card 0 1. See "Removing the Battery Pack" on page 48. 2. Push the 3G card into the slot to eject it. 3. Pull the card out from the slot. Chapter 3 55 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 64
Removing the Keyboard 0 1. See "Removing the Battery Pack" on page 48. 2. Push down on the four (4) latches holding the top center of the keyboard. 3. Pull up the top center of the keyboard. 4. Turn the keyboard over. 56 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 65
5. Unlock the FPC. 6. Remove the FPC and the keyboard. Chapter 3 57 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 66
Removing the Lower Door 0 1. See "Removing the Keyboard" on page 51. 2. Remove the four (4) screws from the upper cover as shown. 4 Step Lower Door Size M2*7 Quantity 4 Screw Type 3. Using a screwdriver or other - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 67
4. Turn the computer over and remove the lower cover door. Chapter 3 59 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 68
Removing the DIMM Module 0 1. See "Removing the Lower Door" on page 53. 2. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 3. Remove the DIMM module. 60 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 69
Removing the HDD Module 0 1. See "Removing the Lower Door" on page 53. 2. Remove the one (1) screw from the chassis. Step HDD Module Size M2*3 Quantity 1 Screw Type 3. Grasp the pull-tab and pull the HDD module away from the connector. Chapter 3 61 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 70
4. Remove the HDD module. 5. Remove the four (4) screws, two on each side, securing the HDD to the carrier. Step HDD Carrier Size M3*3 Ni Quantity 4 Screw Type 62 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 71
6. Remove the HDD from the carrier. Chapter 3 63 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 72
Removing the 3G Module 0 1. See "Removing the Lower Door" on page 53. 2. Disconnect the antenna cables from the 3G module. Note: Cable placement is YELLOW to the MAIN terminal (closest to the edge of the computer) and BLUE to the AUX terminal (closest to the HDD). 3. Move the antennas away and - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 73
4. Remove the 3G module from the 3G socket. Note: When removing the 3G Module, the WLAN antenna cables may be removed to simplify the procedure. Chapter 3 65 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 74
Removing the WLAN Module 0 1. See "Removing the Lower Door" on page 53. 2. Disconnect the antenna cables from the WLAN module. Note: Cable placement is Black to the MAIN terminal (closest to the HDD) and White to the AUX terminal (closest to the edge of the computer). 3. Move the antenna cables away - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 75
Note: When removing the WLAN module, the 3G antenna cables may be removed to simplify the procedure. Chapter 3 67 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 76
Main Unit Disassembly Process 0 Main Unit Disassembly Flowchart 0 Screw List Step Upper Cover Lower Cover Button Board LED Board Speakers Mainboard Thermal module LCD Module Screw M2*7 M2*5 M2*3 (t=0.04) M2*3) M2*3 M2*3 M2*3 M2*4 Ni Quantity 4 7 2 1 4 2 3 2 Part No. 86.SDE02.005 86.SDE02.004 86 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 77
Removing the Upper Cover 0 1. See "Main Unit Disassembly Flowchart" on page 60. 2. Unlock and remove the touchpad FFC. 3. Unlock and remove the LED FFC. Chapter 3 69 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 78
4. Remove the four (4) remaining screws from the upper cover. Step Upper Cover Size M2*7 Quantity 4 5. Remove the seven (7) screws from the chassis. Screw Type Step Lower Cover Size M2*5 Quantity 7 Screw Type 70 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 79
6. Starting at the top left corner, pull up on the upper cover to unhook the latches which secure the top cover to the chassis. 7. Continue by inserting a flat, plastic tool to unhook the remaining latches as shown. Note: To prevent damage to the internal components, do not push the tool in too far - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 80
8. Use a plastic tool to unlock the two latches (red callouts) located above the HDD cover. 9. Remove the upper cover. 72 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 81
Removing the Button Board 0 1. See "Removing the Upper Cover" on page 61. 2. Locate the button board on the upper cover. 3. Release the touchpad FFC locking latch and disconnect the touchpad FFC from the cover. 4. Pull the button board FFC off the adhesive. Chapter 3 73 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 82
5. Remove the two (2) screws securing the button board to the upper cover. Step Button Board Size M2*3 (t=0.04) Quantity 2 6. Remove the button board from the upper cover. Screw Type 74 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 83
Removing the LED Board 0 1. See "Removing the Upper Cover" on page 61. 2. Remove the one (1) screw from the chassis. Step LED Board Size M2*3 Quantity 1 3. Remove the LED board from the chassis. Screw Type Chapter 3 75 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 84
Removing the Bluetooth Module 0 1. See "Removing the Upper Cover" on page 61. 2. 2. Remove the adhesive tape securing the Bluetooth cable to the chassis. 3. Disconnect the Bluetooth cable from the mainboard connector. 4. Lift the Bluetooth module off the adhesive. 76 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 85
5. Disconnect the cable from the Bluetooth module. Chapter 3 77 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 86
See "Removing the Upper Cover" on page 61. 2. The RTC battery is soldered in place. Break the solder and remove the RTC battery. Note: The battery has been highlighted with a yellow oval as shown in the above image. Please detach the battery and follow local regulations for disposal. 78 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 87
Removing the Speaker Module 0 1. See "Removing the Upper Cover" on page 61. 2. Remove the adhesive tape securing the speaker cable. 3. Disconnect the speaker cable from the mainboard connector. 4. Remove the speaker cable from the cable guides. Chapter 3 79 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 88
5. Remove the four (4) screws from the chassis. Step Speakers Size M2*3 Quantity 4 6. Remove the speakers from the chassis. Screw Type 80 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 89
Removing the Mainboard 0 Note: Ensure speaker cable is clear before removal of mainboard. 1. See "Removing the LED Board" on page 67. 2. Pull the LVDS grounding wire from the 3G card casing. 3. Disconnect the LVDS cable from the connector. Chapter 3 81 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 90
4. Remove the LVDS cable from the adhesive strip on the mainboard. 5. Disconnect the DC-In cable from the connector. 6. Pull the microphone grounding wire from the LAN casing. 82 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 91
7. Disconnect the microphone cable from the connector. 8. Remove the adhesive tape securing the speaker cable. 9. Disconnect the speaker cable from the mainboard connector. Chapter 3 83 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 92
10. Remove the two (2) screws from the chassis. Step Mainboard Size M2*3 Quantity 2 Screw Type 11. With one hand, pull up on the bridge of the mainboard (1) and with the other, hold the bottom of chassis and press up and out (2). 84 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 93
12. Remove the mainboard from the chassis. Chapter 3 85 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 94
Removing the Thermal Module 0 1. See "Removing the Mainboard" on page 72. 2. Disconnect the fan cable from the connector. 3. Remove the three (3) screws in order from 1 to 3. Step Thermal module Size M2*3 Quantity 3 Screw Type 86 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 95
4. Remove the thermal module from the mainboard. Note: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in the previous image. Please detach the Circuit board and follow local regulations for disposal. Chapter 3 87 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 96
Removing the LCD Module 0 1. See "Removing the Mainboard" on page 72. 2. Remove the DC-In cable and jack housing from the chassis. 3. Remove the left antenna cables from the cable guides on the bottom cover. 4. Lift up the chassis and pull the left antenna cables through to the front. 88 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 97
5. Remove the left antenna cables from the retention guides. 6. Pull the right antenna cables through the chassis and remove the cables from the retention guides. Chapter 3 89 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 98
7. Remove the two (2) hinge screws from the chassis. Step LCD Module Size M2*4 Ni Quantity 2 Screw Type 8. Remove the LCD module from the chassis. 90 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 99
LCD Module Disassembly Process 0 LCD Module Disassembly Flowchart 0 Screw List Step LCD Bezel LCD Panel LCD Panel Brackets Screw M2*4 Ni M2*3(t=0.04) M2*3(t=0.04) Quantity 2 4 4 Part No. 86.SDE02.003 86.SDE02.001 86.SDE02.001 Chapter 3 91 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 100
Removing the LCD Bezel 0 1. See "Removing the LCD Module" on page 78. 2. Remove the two (2) screw caps and two (2) screws from the module. Step LCD Bezel Size M2*4 Ni Quantity 2 Screw Type 92 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 101
3. Starting from the bottom-center of the bezel, pry the bezel upwards and away from the panel. Move along the edge until the bezel is completely removed. Chapter 3 93 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 102
Removing the Camera Module 0 1. See "Removing the LCD Bezel" on page 82. 2. Disconnect the camera cable from the connector. 3. Pull the camera away from the adhesive strip and lift it out of the LCD module. 94 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 103
Removing the LCD Panel 0 Caution: The LCD module displayed here may be different from model purchased. 1. See "Removing the Camera Module" on page 83. 2. Remove the four (4) securing screws from the LCD Panel. Step LCD Panel Size M2*3 Quantity 4 3. Lift up the adhesive foil covering the LVDS - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 104
4. Lift the LCD Panel out of the module. 5. Turn the LCD panel over and place it face down on a clean surface. 6. Remove the adhesive tape securing the camera cable to the panel 96 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 105
7. Remove the camera cable from the back of the LCD panel. 8. Peel up the transparent adhesive protector securing the LVDS cable to the LCD Panel. 9. Disconnect the LVDS cable from the panel connector and lift the panel away. Chapter 3 97 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 106
Removing the Microphone Module 0 1. See "Removing the LCD Panel" on page 84. 2. Lift up the adhesive tape and foil tab covering the microphone cable. 3. Remove the adhesive tape covering the microphone and lift it clear of the LCD module. 98 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 107
Removing the LCD Brackets 0 1. See "Removing the LCD Panel" on page 84. 2. Remove the four (4) screws from the LCD brackets. Step LCD Panel Brackets Size M2*3 (t=0.04) Quantity 4 3. Lift the brackets away from the upper cover. Screw Type Chapter 3 99 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 108
Removing the 3G and WLAN Antennas 0 1. See "Removing the LCD Brackets" on page 88. 2. Lift the adhesive foam padding off the adhesive foil. 3. Lift the adhesive foam padding off the left 3G antenna. 4. Lift the left antenna foil off the LCD cover. 100 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 109
5. Remove the left 3G antenna. 6. Remove the cable from the retention guides 7. Pry the left WLAN antenna off the LCD module cover and remove. 8. Repeat steps 2 - 7 for the right 3G and WLAN antennas. Chapter 3 101 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 110
LCD Module Reassembly Procedure 0 Replacing the 3G and WLAN Antennas 0 1. Place the left WLAN antenna onto the LCD module cover and apply pressure to adhere it to the LCD cover. 2. Place the left 3G antenna onto the LCD cover as shown. 102 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 111
Apply pressure to the left antenna foil to set the adhesive. 4. Replace the adhesive foam padding onto the left 3G adhesive foil and apply pressure to fix the adhesive. 5. Place the left antenna cables into the retention guides and replace the adhesive foil tabs to secure the cables. Chapter 3 103 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 112
6. Replace the adhesive foam on the top of the left 3G antenna and apply pressure to fix the adhesive. 7. Repeat steps 1 to 6 for the right antenna cables. 104 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 113
Replacing the LCD Brackets 0 1. Place the brackets onto the upper cover. 2. Replace the four (4) screws to secure the LCD brackets. Step LCD Panel Brackets Size M2*3(t=0.04) Quantity 4 Screw Type Chapter 3 105 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 114
Replacing Microphone Module 0 1. Adhere the microphone to the LCD cover. 2. Place the microphone cable along the bottom of the LCD cover and replace the foil tabs over the microphone cable. 3. Lay the camera cable across the LCD cover as shown. 106 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 115
4. Replace the adhesive tape and foil tabs to secure the cable. Chapter 3 107 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 116
Replacing the LVDS Cable 0 1. Replace the LCD cable connector. 2. Adhere the transparent connector protector. 3. Place the LCD panel onto the LCD cover and replace the adhesive foil tabs to secure the LVDS cable. 108 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 117
4. Replace the four (4) screws to secure the LCD Panel. Step LCD Panel Size M2*3(t=0.04) Quantity 4 Screw Type Chapter 3 109 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 118
Replacing the CCD Module 0 1. Adhere the CCD to the LCD module cover. 2. Connect the CCD cable to the CCD module connector. 110 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 119
Replacing the LCD Bezel 0 1. Locate the bezel hinges first and press down until there are no gaps between the bezel and the LCD module cover hinge wells. Note: Ensure that the LCD cables pass through the hinge wells and are not trapped by the bezel. 2. Press down around the entire perimeter of the - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 120
3. Secure the two (2) screws and screw covers to secure the LCD bezel. Step LCD Bezel Size M2*4 Ni Quantity 2 Screw Type 112 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 121
Main Module Reassembly Procedure 0 Replacing the LCD Module 0 1. Place the LCD module onto the main unit lower cover. 2. Secure the two (2) screws to the chassis. Step LCD Module Size M2*4 Quantity 4 Screw Type Chapter 3 113 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 122
3. Place the right antenna cables under the retention guides and pull the antenna cables through the chassis as shown. 4. Place the left antenna cables into the retention guides as shown. 5. Lift up the chassis and pull the left antenna cables through to the back. 114 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 123
6. Place the left antenna cables into the cable guides on the bottom cover. 7. Replace the DC-In power jack. Chapter 3 115 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 124
thermal grease and ensure all heat pads are in place before replacing the thermal module. The following thermal grease types are approved for to the centre of the CPU-there is no need to spread the grease manually, the force used during the installation of the thermal module is sufficient. 3. Align - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 125
4. Secure the three (3) screws in reverse sequential order from 3 to 1. Step Thermal Module Size M2*3(t=0.04) Quantity 4 Screw Type 5. Connect the thermal module cable to the mainboard connector. Chapter 3 117 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 126
Replacing the Mainboard 0 1. Place the mainboard into the chassis as shown. 2. While lifting up at the mainboard bridge (1), apply gentle pressure to the connector end to fit the mainboard into the chassis (2). 118 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 127
3. Replace the two (2) screws to secure the mainboard. Step Mainboard Size M2*3 Quantity 2 4. Connect the speaker cable to the connector. Screw Type Chapter 3 119 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 128
5. Replace the adhesive tape to secure the speaker cable. 6. Connect the microphone cable to the mainboard connector. 7. Adhere the microphone grounding wire to the LAN casing. 120 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 129
8. Connect the DC-In power cable. 9. 9. Adhere the LVDS cable to the adhesive strip on the mainboard. 10. Connect the LVDS cable to the main board connector. Chapter 3 121 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 130
11. Adhere the LVDS grounding wire to the 3G card casing. 122 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 131
Replacing the Speakers 0 1. Place the two speaker housings onto the chassis. 2. Secure the four (4) screws and place the cables into the retention guides. Step Speakers Size M2*3 Quantity 4 Screw Type Chapter 3 123 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 132
Replacing the RTC Battery 0 1. Place the RTC battery onto the mainboard plus (+) side down and solder the connections to secure it in place. 124 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 133
Replacing the Bluetooth Module 0 1. Connect the Bluetooth cable to the Bluetooth module 2. Adhere the Bluetooth module to the chassis. 3. Connect the Bluetooth cable to the mainboard connector. Chapter 3 125 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 134
Replacing the LED Board 0 1. Place the LED board onto the chassis. 2. Secure the LED board to the chassis using one (1) screw. Step LED Board Size M2*3 Quantity 1 Screw Type 126 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 135
Replacing the Button Board 0 1. Place the button board onto the upper cover. 2. Secure the button board to the upper cover using two (2) screws. Step Button Board Size M2*3 (t=0.04) Quantity 2 Screw Type Chapter 3 127 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 136
3. Adhere the button board FFC to the upper cover. 4. Connect and lock the touchpad FFC to the connector. 128 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 137
Replacing the Upper Cover 0 1. Place the upper cover onto the chassis ensuring the hinge covers are seated properly. Press down around the upper cover edges to secure the latches. 2. Press down on the center of the upper cover to secure the center latches. Chapter 3 129 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 138
3. Secure the upper cover to the chassis using seven (7) screws. Step Lower Cover Size M2*5 Quantity 7 4. Secure the upper cover to the chassis using four (4) screws. Screw Type Step Upper Cover Size M2*7 Quantity 4 Screw Type 130 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 139
5. Connect and lock the LED FFC to the connector. 6. 6. Connect and lock the touchpad FFC to the connector. Chapter 3 131 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 140
Replacing the WLAN Module 0 1. Push the WLAN module into the connector. 2. Secure the WLAN module to the chassis using one (1) screw. Step WLAN Module Size M2*3 Quantity 1 Screw Type 132 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 141
3. Secure the two (2) antennas to the connectors. Note: Cable placement is Black to the MAIN terminal (closest to the HDD) and White to the AUX terminal (closest to the edge of the computer). Chapter 3 133 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 142
Replacing the 3G Module 0 1. Push the 3G module into the connector. 2. Secure the 3G module to the chassis using one (1) screw. Step 3G Module Size M2*3 Quantity 1 Screw Type 134 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 143
3. Secure the two (2) antennas to the connectors. Note: Cable placement is YELLOW to the MAIN terminal (closest to the edge of the computer) and BLUE to the AUX terminal (closest to the HDD). Chapter 3 135 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 144
Replacing the HDD Module 0 1. Place the HDD into the carrier. 2. Secure the four (4) screws, two (2) on each side, to secure the HDD carrier. Step HDD Module Size M3*3 Ni Quantity 4 Screw Type 136 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 145
3. Place the HDD module into the HDD bay. 4. Push the HDD module forward to engage the connector. Chapter 3 137 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 146
5. Secure the HDD module to the chassis using one (1) screw. Step HDD Module Size M2*3 Quantity 1 Screw Type 138 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 147
Replacing the DIMM Module 0 1. Push the DIMM module into the connector. 2. Press down to lock the DIMM module into place. Chapter 3 139 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 148
Replacing the Lower Cover 0 1. Place the back edge of the lower cover door against the chassis (1) and then lower the front edge into place (2). Apply gentle - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 149
Replacing the Keyboard 0 1. Connect the keyboard FPC and lock the connector. 2. Turn the keyboard over ensuring the latches are inserted into the connectors at the bottom of the keyboard bay. 3. Apply gentle pressure to secure the keyboard latches. Chapter 3 141 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 150
Replacing the 3G Card 0 1. Push the 3G card into the slot until it clicks into place. 142 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 151
Replacing the SD Dummy Card 0 1. Insert the SD dummy card into the slot. 2. Push the card in until it clicks into place and is flush with the casing Chapter 3 143 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 152
Replacing the Battery 0 1. Pull the battery release latch into the open position then (1) insert the battery pack and push into place (2). 2. Push the battery lock latch in the direction shown to secure the battery. 144 Chapter 3 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 153
Troubleshooting Chapter 4 Common Problems 0 Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards Issue LCD Failure Page 126 Page 127 Page 129 Internal Keyboard Failure TouchPad - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 154
one at a time to correct the problem. Do not replace a non-defective FRUs: Start Check AC/Batt only power on OK Check Power/B Whether OK OK Swap AC/Battery NG OK Swap Power NG SW/B software. 7. If the Issue is still not resolved, see "Online Support Information" on page 205. 146 Chapter 4 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 155
problem. Do not replace a non-defective FRU. Replace LCD No panel/cable LCD panel/cable ok? Replace M/B START Power On? go to no power No trouble "LCD Failure" on page 149. 6. Disconnect power and all external devices including port replicators or docking stations. Remove any memory cards and - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 156
same locations on the screen), the LCD is faulty and should be replaced. See "LCD Module Disassembly Process" on page 91. 4. Adjust the brightness to its highest level. See the User Manual for instructions on adjusting settings. Note: Ensure that the computer is not running on battery alone as this - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 157
LCD Failure 0 If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRU. Start OK Check LCD module? Swap LCD cable NG /LCD panel Swap M/B Chapter 4 149 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 158
Built-In Keyboard Failure 0 If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRU. START Keyboard FPC well connected? No Connect it well Keyboard OK? No Replace keyboard Replace M/B 150 Chapter 4 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 159
board or T/P FFC Swap M/B Internal Speaker Failure 0 If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRU. Start Check M/B SPK cable OK Check Logic Lower OK Re-assemble the SPK cable NG to M/B OK Swap Logic - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 160
no device conflicts. No hardware is listed under Other Devices. 3. Roll back the audio driver to the previous version, if updated recently. 4. Remove and reinstall the audio driver. 5. Ensure that all volume controls are set mid range: a. Click the volume icon on the taskbar and drag the slider - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 161
problem. Do not replace a non-defective FRU. Start Check M/B Mic. cable OK NG Re-assemble the MIC cable to M/B Swap M/B Microphone Problems to correct the problem. 1. Check that the microphone is enabled. Navigate to Start Control Panel Hardware Support Information" on page 205. Chapter 4 153 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 162
. For more information see Windows Help and Support. 10. Restore system and file settings from a known good date using System Restore. 11. If the issue is not fixed, repeat the preceding steps and select an earlier time and date. 12. Replace the HDD. See "LCD Module Disassembly Process" on page 91 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 163
USB Failure 0 If the USB fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRU. Start Check USB/B to M/B cable OK Check USB/B OK Swap M/B NG Re-assemble the USB/B cable to M/B Swap USB/B and NG USB cable Chapter 4 155 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 164
Wireless Function Failure 0 If the WLAN fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRU. Start Check WL antenna to WL card OK Check antenna OK Check WL card OK Re-assemble NG the antenna to WL card OK Swap The NG antenna OK - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 165
0 If the 3G module fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRU. Start Check 3G antenna to 3G card OK Check antenna OK Check 3G card OK Re-assemble NG the antenna to 3G card OK Swap The NG antenna OK Swap the 3G NG - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 166
external component fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRU. Start LCD cover? OK LCD bezel? OK Upper? OK Lower? OK Function Test OK NG Swap LCD cover OK NG Swap LCD bezel OK NG Swap Upper OK Swap Lower 158 Chapter 4 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 167
0 If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRU. START Fan power cable well connected? No Connect it well Fan OK? No Replace fan CPU Heat sink well No seated? Seat it well Replace M/B Chapter 4 159 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 168
fails, perform the following actions one at a time to correct the problem. 1. Try an alternative mouse. 2. If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. See the mouse user manual. 3. If the mouse uses a USB connection, try an alternate USB port - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 169
them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive Module PC Cards 4. Power-on the computer. 5. Determine - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 170
register 0x23 Program the DRAM Timing & and DRAM Control registers 0x24 Program ODT 0x25 Perform steps required before memory init 0x26 Program the receive enable reference timing control register Program the DLL Timing Control Registers, RCOMP settings 0x27 Enable DRAM Channel I/O Buffers - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 171
of every memory range Get the root bridge handle Notify pci bus driver starts to program the resource Reset the host controller IdeBus begin initialization Report that the remote terminal is being disabled Report that the remote terminal is being enabled Keyboard reset USB Keyboard disable Keyboard - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 172
PEI_PLATFORM_STAGE2 PEI_SB_SMBUS_ARP_DISABLED PEI_HOST_TO_SYSTEM PEI_MEMORY_INIT PEI_S3_RESUME PEI_CLOCK_GEN PEI_OP_PRESENCE PEI_FIND_FV PEI_H2O_DEBUG_IO PEI_H2O_DEBUG_COMM PEI_RESERVED PEI_OEM_DEFINED PEI_DXE_IPL Each Driver entry point used in 80_PORT Code 0x30 0xB6 0xB8 0xB9 0xBA 0xBB 0xBC 0xBE - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 173
Code 0xC4 0xC5 0xC6 0xC7 0xC8 0xC9 0xD9 0x45 0xD6 0xD7 0xD5 0xDA 0xDB 0xDD 0xE7 0xE8 0xE9 0xED 0xEC 0xF6 0xF7 0xF8 0xFB 0xFC 0xFD 0x97 0x98 0x99 0x82 0x83 0x84 0x85 0x88 0x89 0x60 0x8B 0x62 0x8D 0x8E 0x8F 0x70 0x71 Description SECURITY_STUB DXE_CPU_IO CF9_RESET PC_RTC STATUS_CODE VARIABLE - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 174
Code 0x72 0x73 0x75 0x76 0x6C 0x6D 0x6E 0x6F 0x74 0xFA 0x90 0x78 0x86 0x87 0x8A 0x7C 0x7D 0x7E 0x7F 0x9E 0x9F 0x8C 0xF9 0x72 0xBD 0x8D 0x8E 0x8F 0xA0 0xB3 0xB4 0xB7 0x9B 0xA9 0x9C 0x9D 0xCB 0xB5 0x11 0xB0 0xB1 Description MONITER_KEY LEGACY_BIOS LEGACY_BIOS_PLATFORM PCI_PLATFORM ISA_FLOOPY - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 175
Each SmmDriver entry point used in 80_PORT 0 Code 0xD4 0xDE 0xCC 0xD2 0xDF 0xD0 0xCA 0xFE 0xD8 0x90 0x91 0x92 0x93 0x94 0x95 0xD3 SMM_ACCESS SMM_CONTROL SMM_BASE SMM_RUNTIME SB_SMM_DISPATCH SMM_THUNK SMM_ACPI_SW_CHILD SMM_PLATFORM SMM_GMCH_MBI SMM_FW_BLOCK_SERVICE SMM_VARIABLE SMM_IHISI - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 176
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JCRT 1 PJP 1 JP3 Description RJ45 CONNECTOR MICROPHONE CONNECTOR USB CONNECTOR AUDIO JACK (MIC) AUDIO JACK (HEAD PHONE) SPEAKER CONNECTOR BLUETOOTH CONNECTOR TOUCH PAD CONNECTOR KEYBOARD CONNECTOR LED BOARD CONNECTOR USB CONNECTOR USB CONNECTOR LVDS CONNECTOR D_SUB CONECTOR DC-IN JACK CONNECTOR SIM - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 178
Mainboard Bottom View 0 Item JDIMI JMINI 1 JMINI 2 JPI2 JHDD1 PJP2 Description DDR2 CONNECTOR MINI CARD CONNECTOR MINI CARD CONNECTOR FAN CONNECTOR HDD CONNECTOR BATTERY CONNECTOR 170 Chapter 5 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 179
for clearing password check, and one Hotkey for enabling BIOS Recovery. Clearing Password Check 0 Hardware Open Gap Description is as : 1. Power Off the system, and remove HDD, AC and Battery from the machine. 2. Disconnect the RTC Battery cable and locate the CMOS jumper in the DIMM bay. 3. - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 180
Recovery from USB Storage: 0 Before doing this, prepare the Crisis USB key. The Crisis USB key could be made by executing the Crisis Disk program in another system with Windows XP and click Start. A progress screen displays. 7. Click OK to Recovery process begins. BIOS Boot Block begins restoring the - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 181
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Chapter 6 This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of the computer. change is made, it will not be noted on the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 184
0 1 2 3 4 5 6 7 No. Description 1 UPPER CASE 2 MAINBOARD 3 THERMAL MODULE W/FAN 4 DC IN CABLE Acer P/N 60.NE502.001 MB.SDF02.001 60.SDE02.006 50.SDE02.003 No. Description 5 LED BOARD FOR W/O 3G 6 LOWER CASE 7 LOGIC DOOR Acer P/N 55.SDE02.002 60.SDE02.002 60.NE502.002 176 Chapter 6 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 185
Logic Lower Assembly 0 1 2 No. Description 1 SPEAKER R+L Acer P/N 23.SDE02.002 No. Description 2 LOWER CASE Acer P/N 60.SDE02.002 Chapter 6 177 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 186
Logic Upper Assembly 0 1 2 No. Description 1 BUTTON BOARD Acer P/N 55.SDE02.001 No. Description 2 UPPER CASE Acer P/N 60.NE502.001 178 Chapter 6 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 187
BEZEL 2 ANTENNA 3G AUX 3 ANTENNA WLAN AUX 4 LCD CABLE FOR W/O 3G 5 CAMERA 1.3M Acer P/N 60.NE502.004 50.SDE02.005 50.SDE02.008 57.SDE02.001 No. Description 6 LCD BRACKET R&L 7 LCD COVER IMRBLACK W/O 3G 8 ANTENNA WLAN MAIN 9 ANTENNA 3G MAIN Acer P/N 33.SDE02.002 60.NE502.003 50.SDE02.004 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 188
wall-mounted, LV5+OBL LF Battery SANYO AL10A Li-Ion 3S1P SANYO 3 cell 2200mAh Main COMMON ID:AL10A31 Battery SANYO AL10B Li-Ion 3S2P SANYO BROADCOM 4313 1X1 BGN (HM) T77H194.00 LITEON WIRELESS LAN ATHEROS HB95 1X1 BGN (HM) WN6601AH LITEON WIRELESS LAN RELTEK RTL8191SE 1X1 BGN (WN6605LH) FOXCONN - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 189
UK AC CLIP ARGETINA AC CLIP CHINA AC CLIP BRAZIL AC CLIP S-AFRICA AC CLIP KOREA AC CLIP AF ANTENNA WLAN MAIN ANTENNA WLAN AUX LCD CABLE FOR W/O 3G CASE/COVER/BRACKET ASSEMBLY UPPER CASE-BLACK LOWER CASE-BLACK UNILOAD DOOR-BLACK HDD HOUSING P/N 27.WH202.001 27.WH202.002 27 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 190
CATEGORY Description HDD/HARD DISK DRIVE HDD HGST 2.5" 5400RPM 160GB HTS545016B9A300 PANTHER B SATA LF F/W:C60F DISK IMBALANCE CRITERIA = 0.014G-CM HDD TOSHIBA 2.5" 5400RPM 160GB MK1665GSX, CAPRICORN BS, 320G/P SATA 8MB LF F/W:GJ002J HDD WD 2.5" 5400RPM 160GB WD1600BEVT-22A23T0 , WD, ML320S - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 191
NT0T Internal 10 Standard 85KS Black US w/ Canadian French Texture Keyboard ACER NT0T_A10B NT0T Internal 10 Standard 85KS Black Turkish Texture Keyboard ACER NT0T_A10B NT0T Internal 10 Standard 85KS Black Sweden Texture Keyboard ACER NT0T_A10B NT0T Internal 10 Standard 85KS Black FR/Arabic Texture - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 192
CATEGORY LCD Description Keyboard ACER NT0T_A10B NT0T Internal 10 Standard 85KS Black SLO/CRO Texture Keyboard ACER NT0T_A10B NT0T Internal 10 Standard 85KS Black CZ/SK Texture Keyboard ACER NT0T_A10B NT0T Internal 10 Standard 85KS Black Brazilian Portuguese Texture Keyboard ACER NT0T_A10B NT0T - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 193
NM10 LF N550 W/O 3G Mainboard AOD255E Intel NM10 LF N570 CPU, w/o 3G MEMORY HYNIX SO-DIMM DDRIII 1333 1GB HMT112S6TFR8C-H9 LF 128*8 0.055UM P/N MB.SDF02 THERMAL MODULE W/FAN FOR N550 CPU MISCELLANEOUS LCD SCREW MYLAR-BLACK LOW SIM CARD MYLAR-BLACK 2 IN1 CARD READER MYLAR FOR W/3G Chapter 6 60 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 194
CATEGORY SPEAKER MIC SET Description SPEAKER R+L P/N 23.SDE02.001 23.SDE02.002 186 Chapter 6 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 195
Screw List 0 CATEGORY SCREW Description SCREW 2D 3L K 4.5D ZK NL CR3 0.4T SCREW 2D 3L K 4.5D ZK NL SCREW 2D 4.0L K 4.0D NI NL 0.3T SCREW 2D 5L K 4.6D ZK NL CR3 SCREW 2D 7L K 4.6D ZK NL CR3 SCREW 3.0D 3.0L K 4.9D NI P/N 86.SDE02.001 86.SDE02.002 86.SDE02.003 86.SDE02.004 86.SDE02.005 86.SDE02.006 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 196
188 Chapter 6 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 197
A eMachines 355 Model Country eM355-131G16ikk CN eM355-131G16ikk DE eM355-131G16ikk MOYO eM355-131G16ikk RU eM355-131G16ikk RU eM355-131G16ikk SI/HR eM355-131G16ikk SI/HR eM355-131G16ikk UA eM355-131G25ikk AL/MK eM355-131G25ikk AT eM355-131G25ikk BE eM355-131G25ikk CA eM355-131G25ikk - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 198
Czech LU.NE50D.039 EMEA eM355-131G25ikk DE LU.NE50D.012 EMEA eM355-131G25ikk DE LU.NE50D.044 EMEA eM355-131G25ikk DK LU.NE50D.040 EMEA eM355-131G25ikk DK LU.NE50D.041 EMEA eM355-131G25ikk DZ LU.NE50D.020 EMEA eM355-131G25ikk ES LU.NE50D.059 EMEA eM355-131G25ikk ES LU.NE50D.060 EMEA - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 199
MOYO LU.NE50D.026 EMEA eM355-131G25ikk MOYO LU.NE50D.027 EMEA eM355-131G25ikk MOYO LU.NE50D.028 EMEA eM355-131G25ikk MOYO LU.NE50D.029 EMEA eM355-131G25ikk MOYO LU.NE50D.030 EMEA eM355-131G25ikk MOYO LU.NE50D.062 EMEA eM355-131G25ikk NL LU.NE50D.046 EMEA eM355-131G25ikk NO LU.NE50D.054 EMEA - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 200
SI/HR LU.NE50D.058 EMEA eM355-131G25ikk TR LU.NE50D.034 EMEA eM355-131G25ikk UA LU.NE50D.017 EMEA eM355-131G25ikk UK LU.NE50D.004 EMEA eM355-131G25ikk UK LU.NE50D.005 EMEA eM355-131G25ikk UK LU.NE50D.049 EMEA eM355-131G25ikk US LU.NE50D.002 PA eM355-131G25ikk US LU.NE50D.003 PA eM355 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 201
-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 202
131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk 040 LCD Memory - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 203
131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk LCD - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 204
.035 LCD NLED10.1WSVGAS NLED10.1WSVGAS NLED10.1WSVGAS NLED10.1WSVGAGS Memory 1 SO1GBIII10 SO1GBIII10 SO1GBIII10 SO1GBIII10 Model eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G25ikk eM355-131G25ikk eM355 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 205
WiFi 1x1 BGN 3rd WiFi 1x1 BGN 3rd WiFi 1x1 BGN 3rd WiFi 1x1 BGN 3rd WiFi 1x1 BGN 3rd WiFi 1x1 BGN 3rd WiFi 1x1 BGN 3rd WiFi 1x1 BGN 3rd WiFi 1x1 BGN Model eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G16ikk eM355-131G25ikk - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 206
-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 207
-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk eM355-131G25ikk N N N N N NB Chipset NM10 NM10 NM10 NM10 NM10 NM10 NM10 NM10 NM10 Battery 3CELL2.2 6CELL2.2 3CELL2.2 3CELL2.2 3CELL2.2 3CELL2.2 3CELL2.2 3CELL2.2 3CELL2.2 Adapter 40W 40W 40W - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 208
200 Appendix A - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 209
backwards compatibility to Windows® XP. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the eMachines 355 Compatibility Test Report released by the Acer Mobile System - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 210
.4KS N250GB5.4KS N320GB5.4KS N160GB5.4KS N250GB5.4KS N250GB5.4KS Description Liteon 1.3M LT9665AL (09P2SF119) Chicony 1.3M CH9665SN (CNF9157) Suyin 1.3M SY9665SN 2-in-1 card reader P/N AM.21400.069 AM.21400.067 AM.21400.068 CR.21500.030 CPU Intel Atom N450 BGA 1.66G 512K CPU Intel Atom N455 1.66G - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 211
SO1GBIII10 SO1GBIII13 SO2GBIII13 SO1GBIII13 SO2GBIII10 SO1GBIII13 NM10 3rd WiFi 1x1 BGN 3rd WiFi 1x1 BGN INT1000H INT6250H INT6250HABG Description Keyboard ACER NT0T_A10B NT0T Internal 10 Standard Black Y2010 Acer Legend Texture Atheros AR8152L LED LCD CMO 10.1" WSVGA Glare N101L6L0D LF 200nit 10ms - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 212
1x1 BGN 3rd WiFi 1x1 BGN 3rd WiFi BG 3rd WiFi 1x1 BGN Description Foxconn Wirelss LAN Atheros HB95 1x1 BGN (HM) T77H121.01 Foxconn Wirelss LAN Broadcom 4313 1x1 BGN (HM) T77H194.00 Foxconn Wirelss LAN Atheros HB95BG (HM) T77H121.10 QMI Wireless LAN Atheros HB95 1x1 BGN(HM) EM305 P/N NI.23600.068 - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 213
you convenient and valuable support resources whenever you need them. In the Technical Information section you can download information on all of Acer's Notebook, Desktop and Server models including: • Service guides for all models • Bios updates • Software utilities • Spare parts lists • TABs - eMachines 355 | eMachines 355 Netbook Series Service Guide - Page 214
206
eMachine 355 Series
Service Guide
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Service guide files and updates are
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