eMachines ET1641 8513152 - eMachines Desktop Hardware Reference Guide
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- eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 1
Computer Reference Guide - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 2
- eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 3
up your computer 17 Turning off your computer 17 Restarting (rebooting) your computer 19 Using the keyboard 20 Using the mouse 21 Using optical drives 23 Features 23 Loading an optical disc 23 Identifying optical drive types 23 Playing discs 25 Creating discs 26 Using the memory card - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 4
bezel 33 Closing the case 35 Replacing the front bezel 35 Replacing the side panel 36 Replacing the color panel 36 Installing memory 38 Adding or replacing an optical disc drive 40 Replacing the media panel 42 Adding or replacing a hard drive 45 Replacing the heat sink and processor 47 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 5
files and settings manually 68 Chapter 6: Troubleshooting 71 Safety guidelines 72 Try these steps first 72 Error messages 73 Internet and networking 74 Internet 74 Modem (cable or DSL 75 Modem (dial-up 76 Networking 78 Power 79 Display 79 Printing 80 Optical discs 81 Memory card reader - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 6
Contents Technical support 98 Before calling Customer Care 98 Calling Customer Care 98 Appendix A: Legal Notices 99 Index 109 iv - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 7
Chapter 1 About This Reference • About this guide • Accessing the online User Guide • eMachines contact information • Microsoft Certificate of Authenticity • For more information 1 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 8
shown on your computer's label. The Support page also has links to additional eMachines documentation and detailed specifications. Accessing the online User Guide In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 9
on the top of your computer contains information that identifies your computer model and serial number. Customer Care will need this information if you of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will need to - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 10
Chapter 1: About This Reference 4 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 11
Chapter 2 Checking Out Your Computer • Front • Back 5 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 12
Front Chapter 2: Checking Out Your Computer DVD/CD drive DVD/CD drive (optional) Memory card reader (optional) Power button/ power indicator USB ports Microphone jack Headphone jack 6 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 13
www.emachines.com Component Icon Optical disc drive Memory card reader Power button/power indicator USB ports Microphone jack Headphone jack Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 14
Your computer's hardware options and port locations may vary from this illustration. Power connector Voltage switch PS/2 keyboard port Serial port Monitor (VGA) port USB ports Microphone jack Headphone/speaker jack Telephone jack (optional) Case thumbscrew PS/2 mouse port Parallel port Ethernet - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 15
emachines.com Component Icon Microphone jack (pink plug) Headphone/ speaker jack (green plug) Telephone jack (optional) Case thumbscrew PS/2 mouse port Parallel port Ethernet into this port. Plug an Ethernet network cable or a device " in the online User Guide and "Connecting to a broadband - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 16
Chapter 2: Checking Out Your Computer 10 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 17
comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Using optical drives • Using the memory card reader - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 18
Chapter 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 19
by installing shades or curtains on windows, and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark room. • Set back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 20
to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 21
to 230. The power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is typically set at the factory, but you can change it to match the electrical service available in your - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 22
will not work with digital or PBX telephone lines.) 3 If you want, you can connect a telephone to the PHONE jack on the modem at the back of your computer. Starting your computer To start your computer: 1 Connect the power your computer for the first time, follow the on-screen instructions to - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 23
, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 24
a key on the keyboard, move the mouse, or press the power button. To turn off your computer: 1 Click (Start), click the arrow next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components), also disconnect the - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 25
www.emachines.com Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may need to restart (reboot) your computer. To restart your computer: 1 Click (Start), click the arrow next to the lock icon, then click Restart. Your computer turns off, then - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 26
. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer). Press this key to access shortcut menus and help assistants in Windows. Press these keys to move the cursor to the beginning of a line, to the end of a line, up the page - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 27
www.emachines.com Using the mouse Right button Left button Scroll wheel The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. 21 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 28
and hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object where you want it. This is called clicking "Customizing" chapter in your online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 59 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 29
types Your computer may contain one of the following drive types. Press the drive's eject button, then look on the front of the drive's disc tray for one or more of the following logos: If your optical drive has Your drive type Use your drive for... this logo... is... CD Installing programs - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 30
data, and recording video and data to CDs and double layer DVD+R discs. Note: To use the double layer capability of the double layer recordable DVD drive, the blank DVDs you purchase must state Double Layer, Dual Layer, or DL. Using other types of blank media will result in less capacity. DVD-RAM - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 31
www.emachines.com Playing discs Playing a CD Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. A standard compact disc (CD) can hold an entire album of digital songs and can be played on a CD player or your computer's CD drive. Use a - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 32
Recording to optical discs You can use the disc burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide. Creating audio - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 33
icon in the taskbar to remove the memory card, or you will have to restart the computer to re-enable the memory card reader. Adjusting the volume You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 34
hardware controls: • If you are using external speakers, turn the knob on the front of the speakers. -ORUse the mute and volume control buttons on keyboard" on page 20. To adjust the volume from Windows: 1 Click (Volume) on the taskbar. The volume control slider opens. 2 Click and drag the slider up - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 35
. Help For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting volume in the Search Help box, then press ENTER. Configuring the audio jacks If the back of your computer has five audio jacks, they are universal jacks. This means that they can be used - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 36
The Control Panel window opens. 3 Click Hardware and Sound, Sound, the Playback tab, then click Configure. -ORIf your computer has the Realtek Sound Effect Manager installed, double-click the Sound Effect Manager icon on the taskbar. The Realtek dialog box opens. 4 Follow the on-screen instructions - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 37
Chapter 4 Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Replacing the color panel • Installing memory • Replacing the system battery • Adding or replacing an optical disc drive • Replacing the media panel • Adding or replacing a hard drive - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 38
Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power the vent holes of the power supply. The components inside your computer are extremely sensitive to static - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 39
www.emachines.com Removing the side panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the side panel: 1 Follow the instructions in "Preventing static electricity - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 40
Chapter 4: Upgrading Your Computer 2 Press the three bezel retention tabs, then swing the left side of the bezel away from the computer and remove it. Tabs 34 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 41
www.emachines.com Closing the case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the right side of the bezel into the slots on the right side of the computer. Tabs 2 Swing the left side of the bezel in to insert the release tabs on the left side of the - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 42
Chapter 4: Upgrading Your Computer Replacing the side panel To replace the side panel: 1 Make sure that all of the internal cables are arranged inside the computer so they will not be pinched when you close the computer. 2 Slide the side panel toward the front of the computer until the back of the - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 43
www.emachines.com 2 Press firmly on the lower left and lower right parts of the color panel to release the panel from the front bezel. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel's internal locking tabs unlocking. Press here - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 44
locked into place. Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 45
by following the instructions in "Replacing the side panel" on page 36. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click (Start), right-click Computer, then click Properties - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 46
Chapter 4: Upgrading Your Computer Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace an optical drive. To add replace an optical drive: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 33. 2 Remove the front - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 47
bay. 8 Slide the new drive into the drive bay, line up the screw holes on the drive bay with the screw holes on the drive, then replace the two drive retention screws. 9 Reconnect the drive cables using your notes from 4, or according to the manufacturer's instructions. 10 Replace the front bezel by - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 48
Chapter 4: Upgrading Your Computer Replacing the media panel The media panel on the front of your computer can contain various features, including headphone and microphone jacks, USB ports, and memory card reader slots. The features included on your computer's media panel may vary from that shown. - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 49
www.emachines.com 4 While holding the retention tab out, rotate the bezel upward and away from the computer. 5 On the left side of the case, remove the screw that secures the media panel to the computer. Screw 6 Take note of where the media panel's cables are connected to the system board, then - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 50
Upgrading Your Computer 7 Remove the cables from the cable clip on the bottom of the case. Cable clip 8 Remove the media panel from your computer. 9 Guide instructions in "Replacing the front bezel" on page 35. 13 Reinstall the computer case's side panel by following the instructions in "Replacing - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 51
www.emachines.com Adding or replacing a hard drive Important The number and type of hard drives in your computer may vary from that shown. To add or replace a hard drive: Tools You need a Phillips screwdriver to add or replace a hard drive. 1 Remove the side panel by following the instructions in " - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 52
screws (bottom) 6 If you are replacing a drive, note any jumper settings on the old drive and set the jumper on the new drive to be the same. - OR - If you are adding a new drive, set the jumper as instructed by the drive's user guide. 7 Slide the new hard drive into the cage, then secure it to - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 53
the side panel by following the instructions in "Replacing the side panel" on page 36. 12 Reconnect all external cables and the power cord. 13 Turn on your computer. 14 If you are using the new hard drive as your primary drive, install Windows using the operating system DVD that came with your - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 54
Chapter 4: Upgrading Your Computer 3 Unplug the heat sink fan cable from the system board. Processor fan cable 4 Loosen the four captive screws that secure the heat sink and fan - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 55
www.emachines.com 5 Push the processor release lever down, lift it completely up, then lift the processor retention bracket. the system board. 10 Connect the heat sink fan cable to the system board. 11 Replace the side panel by following the instructions in "Replacing the side panel" on page 36. 49 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 56
Chapter 4: Upgrading Your Computer Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 33. 2 If you are replacing an expansion card, disconnect any cables that are attached to the card, - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 57
, then exit from the utility. Caution Any custom BIOS settings you have made will be lost when you remove the system battery. All settings will return to their factory defaults. 4 Shut down your computer. 5 Remove the side panel by following the instructions in "Removing the side panel" on page 33 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 58
the instructions in "Replacing the side panel" on page 36. 11 Reconnect all external cables and the power cord. 12 Turn on your computer. 13 While your computer starts, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 14 In the BIOS Setup utility, restore any settings - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 59
system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) Tip You can label each cable with tape to make it easier to re-connect them later. 5 Remove the four screws that secure the power supply to your computer, then slide it out of your - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 60
Chapter 4: Upgrading Your Computer 11 Connect all power and data cables using your notes from 4. 12 Reinstall any memory modules you removed previously. 13 Reinstall any expansion cards you removed previously. 14 Replace the side panel by following the instructions in "Replacing the side panel" on - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 61
Chapter 5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 55 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 62
. Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices 56 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 63
www.emachines.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put it in - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 64
cloth • An aerosol can of air that has a narrow, straw-like extension • Cotton swabs • An optical disc drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 65
after it dries, you may need to replace it. Cleaning the monitor Caution A flat-panel display is made of specially coated glass and can pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. To clean - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 66
" in your online User Guide. Windows Update can also be controlled through the Windows Security Center. For more information, see "Protecting Your Computer" in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 67
www.emachines.com Using BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 68
Your Computer Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 69
for errors The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them. If you use your computer several hours every day, you probably want to - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 70
if you want to scan the hard drive later (the next time you restart your computer). If you see this prompt, click Schedule disc check. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 71
), consider starting the process when you will not need the computer for several hours. To defragment the hard drive: 1 Disconnect your computer from the network. 2 Click (Start), All Programs, Accessories, System Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens. 3 Click - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 72
files regularly to a writable optical disc (if you have a recordable drive). Use a backup device, such as a recordable disc drive, to do a complete hard drive backup. To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 73
uses Windows XP or Windows Vista. While using Windows Easy Transfer, you will not be able to run other tasks on the computers. Important If your old computer does not use Windows XP or Windows Vista, you must manually move your data by using a writeable disc, flash drive, or external hard drive. 67 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 74
In Windows XP, click Start, then click My Documents. The My Documents window opens and displays many of your saved personal data files. Go to 4. - OR - In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. 2 Double-click the C:\ drive icon - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 75
www.emachines.com 4 Copy your personal data files to removable media or to another computer on your network. Finding other files Use Windows Find or Search to locate other personal data files. For more information, see "Using Windows" in your online User Guide. You can often identify different data - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 76
Chapter 5: Maintaining Your Computer 70 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 77
6 Troubleshooting • Error messages • Internet and networking • Power • Display • Printing • Optical discs • Memory card reader • Mouse • Keyboard • Files • Memory • Audio • Passwords • Expansion cards • Media Center • Checking for device problems • Recovering your system • Technical support 71 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 78
"Preventing static electricity discharge" on page 34. Try these steps first If you have problems with your computer, try these things first: Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 79
www.emachines.com Error messages Error message "Insufficient disk space" "Data error" "General failure reading drive C" "Operating system not found" "Unable to locate host" "Download Error" "Memory error" "Not enough memory" Action See "You get an "Insufficient disk space" error message" on page - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 80
jack and not the Ethernet network jack. See more troubleshooting at "Modem (dial-up)" on page 76. • Make sure that your account with your Internet service provider (ISP) is set up correctly. For help, contact your ISP technical support. • Your ISP may be having connection problems. Contact your ISP - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 81
e-mail address. Modem (cable or DSL) My computer cannot connect to the Internet. • Make sure that your modem is connected to the network jack. • See the documentation that came with your modem for additional troubleshooting information. • Contact your modem manufacturer for technical support. 75 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 82
and Support. Type dialing in the Search Help box, then press ENTER. • Check for line noise (scratchy, crackling, or popping sounds), which is a common problem that can cause the modem to connect at a slower rate, interrupt downloads, or even disconnect. You can also call your telephone service and - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 83
emachines.com You cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • Review the troubleshooting cable standards and may cause problems with the modem connection. • Restart your computer. • Run Windows modem diagnostics. To run - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 84
it from power for five seconds. • Make sure that all computers on your Ethernet (10 Mbps), Fast Ethernet (100 Mbps), or Gigabit Ethernet (1000 Mbps). Components comprising a mixture of those speeds will result in your network running at the speed of the slowest component. • For more troubleshooting - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 85
, and r eplace any damaged cables. Display The screen resolution is not correct • Change the screen resolution in Windows. For instructions, see your online User Guide. The computer is on, but there is no picture • Make sure that the computer is not in Standby (power-saving) mode. • Make sure that - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 86
is dim or difficult to read • Adjust the brightness and contrast controls. • Change the display settings. For instructions, see your online User Guide. • For more information about display types, see your display and video card documentation. Help For more information about changing the screen - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 87
page 56. • Update the device driver. For instructions, see "Checking for device problems" on page 89. • Your computer may be experiencing some temporary memory problems. Restart your computer. An audio disc does not produce sound • Make sure that the Windows volume controls are turned up (and mute - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 88
the device driver. For instructions, see "Checking for device problems" on page 89. • Your computer may be experiencing some temporary memory problems. Restart your computer. Memory card reader Drive letters for the memory card slots do not appear in the Computer window • The memory card reader - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 89
. If the keyboard does not work after it dries, you may need to replace it. Files You get an "Insufficient disk space" error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions, see "Deleting unnecessary files" on page 59. Help For more information about file - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 90
Help and Support. Type System Restore in the Search Help box, then press ENTER. You get a "Data error" message • This may be the result of a defective area on the hard drive. To fix hard drive problems, run the error checking program. For instructions on fixing hard drive problems, see "Checking - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 91
the on-screen instructions. 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search Help box, then press ENTER. Memory Help For more information about troubleshooting memory errors, click - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 92
play an audio disc, see "Optical discs" on page 81. Help For more information about sound troubleshooting, click Start, then click Help and Support. Type sound troubleshooter in the Search Help box, then press ENTER. Passwords Your computer does not accept your password • Windows passwords are case - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 93
your expansion card's documentation. • Remove the card from your computer's expansion slot, then reinstall the card. Media Center This section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. Help For more - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 94
as WinDVD). The non-Media Center computer must also have at least Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. You get a "Download Error" message when Media Center tries to update the Program Guide • You must be connected to the - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 95
Search automatically for updated driver software and follow the on-screen prompts. - OR To check for specific problems, right-click the device, then click Properties and examine the information within each of the tabs. Write down this information for future reference and troubleshooting. It may also - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 96
by following the information in "Troubleshooting" on page 71 or in the technical support pages at www.emachines.com. Problem solving may also involve reinstalling some or all of the computer's software (also called recovering or restoring your system). eMachines provides everything you need to - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 97
eMachines Recovery Management. eMachines Recovery Management opens. 2 To create recovery discs for the hard drive's entire original contents, including Windows Vista and all factory-loaded software and drivers, click Create factory default disc. - OR To create recovery discs for only the factory - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 98
Troubleshooting The Create Backup Disc dialog box opens. This dialog box tells you the number of blank, recordable discs you will need to complete the recovery discs. Make sure that you have the required number of identical, blank discs ready before continuing. 3 Insert a blank disc into the drive - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 99
www.emachines.com Recovering pre-installed software and drivers As a troubleshooting step, you may need to reinstall the software and device drivers that came pre-installed on your computer from the factory. You can recover using either your hard drive or the backup discs you have created. • New - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 100
you install software or device drivers. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in the Search Help box, then press ENTER. To return to a restore point: 1 Click (Start), Control Panel, System and Maintenance - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 101
your original hard drive is still working, see "Recovering from the hard drive during startup" on page 97. • If you cannot run Windows Vista and your original hard drive has been completely re-formatted or you have installed a replacement hard drive, see "Recovering from your recovery discs" on page - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 102
from within Windows Vista To reinstall Windows Vista and all pre-installed software and drivers: 1 Click (Start), All Programs, eMachines, then click eMachines Recovery Management. eMachines Recovery Management opens. 2 Click the Restore tab, then click Restore system to factory default. The - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 103
Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, insert the first system recovery disc into your optical disc drive, then restart your computer. Caution Continuing the process will erase all files on your hard drive. 2 During startup, press F10 to open the boot - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 104
Chapter 6: Troubleshooting Technical support Before calling Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Customer Care: • Make sure that your computer is connected correctly to an AC power outlet that is supplying power. If you use - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 105
Appendix A Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 99 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 106
work area. Never insert objects of any kind into the computer ventilation openings. • Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 107
servicing to qualified personnel if: • The power cord or plug is damaged. • Liquid has been spilled into the system. • The system does not operate properly when the operating instructions are followed. • The system was dropped or the cabinet is damaged. • The system performance changes. Replacement - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 108
Drive See installation instructions for details will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem computer or other electronic device to send any message via a telephone fax machine - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 109
a single-line individual service may be extended by connections of the power utility, telephone lines manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All eMachines systems equipped with CD and DVD drives - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 110
fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. eMachines assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock. If - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 111
not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 112
Customer Care number listed in your product's user guide and we will be glad to help you with your effort. , Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This writing from Gateway. The information in this manual has been carefully checked and is believed - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 113
purposes only, and may be the trademarks or registered trademarks of their respective companies. Macrovision statement If your computer has a DVD-compatible drive and an analog TV Out port, the following paragraph applies: This product incorporates copyright protection technology that is - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 114
Appendix A: Legal Notices 108 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 115
expansion 87 troubleshooting memory card 82 types of memory cards supported 27 case closing 35 opening 32 CD cleaning 60 copying 26 inserting 23 playing audio 25 recording 26 troubleshooting 81 CD drive adding 40 identifying 23 locating drive 7 replacing 40 See also optical drive troubleshooting 81 - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 116
hard drive 64 deleting files and folders 63 dial-up modem 16 adjusting volume 77 connecting 9 diagnostics 77 dialing properties 76 troubleshooting 76 troubleshooting connection speed 77 digital camera locating USB port 7, 8 serial port 8 DIMM See memory Disk Cleanup 63 Disk Defragmenter - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 117
25 recording 26 troubleshooting 81 DVD drive adding 40 identifying 24 replacing 40 See also optical drive troubleshooting 81 E electrostatic discharge (ESD) 32 eMachines contact information 3 model number 3, 98 serial number 3, 98 Support 2 eMachines Recovery Center re-installing drivers 93 re - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 118
model number 3, 98 serial number 3, 98 LCD panel cleaning 59 troubleshooting 79, 81 lights See indicators line in jack 9 line out jack 9 M maintenance backing up files 65 BigFix 61 checking for drive errors 63, 85 checking hard drive space 61 cleaning case 58 cleaning CD 60 cleaning computer display - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 119
files 63 extending computer life 57 suggested schedule 56 using Task Scheduler 66 media card reader 7 media reader See memory card reader memory adding 38 installing 38 replacing 38 troubleshooting 85 memory card reader 7 inserting card 27 locating 6 memory card types supported 27 removing card - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 120
114 R RAM See memory rebooting computer 19 recordable drive 7 recording audio files 26 optical discs 26 recovering defaults 95 drivers 90, 93 programs 90, 93 software 90, 93 system 90 with eMachines Recovery Center 93 with Windows System Restore 94 re-installing defaults 95 drivers 90, 93 programs - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 121
techinal support Support 2 technical support tips before contacting 98 telephone jack 9 telephone support 98 transferring files from old computer 67, 68 settings from old computer 67 troubleshooting add-in cards 87 cable modem 75 cards 87 CD drive 81 dial-up modem 76 dial-up modem speed 77 display - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 122
turning on computer 7, 16 W waking computer 17 Windows Product Key Code 3 Windows Easy Transfer 67 Windows key 20 Windows System Restore 90 Windows Update 60 wired Ethernet troubleshooting 78 working safely 12 X xD 27 Z Zip drive 65 U uninterruptible power supply (UPS) 14 updating Windows 60 UPS - eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 123
- eMachines ET1641 | 8513152 - eMachines Desktop Hardware Reference Guide - Page 124
MAN ECOOPER EREC REF GDE R0 5/08
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