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eMachines ET1831 eMachines Desktop User's Guide - Page 58

Telephone support

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Chapter 3: Troubleshooting 4 Insert the second recovery disc when prompted, then follow the on-screen prompts to complete the recovery. Telephone support Before calling Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Customer Care: • Make sure that your computer is connected correctly to a grounded AC power outlet that is supplying power. If you use a surge protector, make sure that it is turned on. • If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely. • If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from eMachines, see the manufacturer's documentation and technical support resources. • If you have "how to" questions about using a program, see: • Online Help • Printed documentation • The Microsoft Windows documentation • The software publisher's Web site 48

Section	Page
Contents	9
Checking Out Your Computer	11
About this guide	12
Product Registration	12
Front	13
Back	14
Setting Up and Getting Started	16
Working safely and comfortably	17
Avoiding discomfort and injury from repetitive strain	17
Preparing power connections	18
Protecting from power source problems	18
Checking the voltage selection	19
To set the voltage selection switch:	19
Connecting to a broadband modem or network	20
To connect to a broadband modem or to an Ethernet network:	20
Connecting a dial-up modem	20
To connect the modem:	20
Using the World Wide Web	21
Connecting to a Web site	22
To connect to a Web site:	22
Downloading files	23
To download files or programs from a Web site:	23
Ethernet networking	24
Wired Ethernet networking	24
Ethernet, Fast Ethernet, or Gigabit Ethernet	24
Using a router	24
Example router-based Ethernet network	24
Equipment you need for a router-based Ethernet network	25
Determining if an Ethernet card is already installed on your computer	26
Setting up wired Ethernet network hardware	26
Making sure your broadband connection works	26
Installing Ethernet cards and drivers	26
Connecting network cables	27
Setting up a network using a router	27
To set up a network using a router:	28
Establishing your Ethernet network connection	29
Naming the computers and the workgroup	29
Configuring the TCP/IP protocol	29
Using a DHCP server	29
Configuring your router	29
Testing your network	29
Adding a printer to your network	30
Sharing resources	30
Sharing drives and printers	30
Sharing drives or folders	30
To share drives or folders:	30
Un-sharing drives and folders	31
To un-share drives or folders:	31
Using the network	32
Viewing shared drives and folders	32
To view shared drives and folders:	32
Creating a shortcut to a network drive	32
To map a network drive:	32
Opening files across the network	33
To open files across the network:	33
Copying files across the network	33
To copy files across the network:	33
Printing files across the network	33
To print files across the network:	33
Troubleshooting	34
First steps	35
Troubleshooting	35
Add-in cards	36
The computer does not recognize an add-in card	36
Audio	36
CD or DVD drives	36
DVD drives	36
Ethernet	36
You cannot see the other computers on your network	36
The computer does not recognize an add-in Ethernet card	37
Your Ethernet network is running slower than you expect	37
Expansion cards	38
The computer does not recognize an expansion card	38
File management	38
A file was accidentally deleted	38
To restore deleted files:	38
Hard drive	38
You see an “Insufficient disk space” error message	38
You see a “Data error” message	39
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message	39
You see a “Non-system disk” or “disk error” error message	40
Internet	40
You cannot connect to the Internet	40
You see an “Unable to locate host” message and are unable to browse the Internet	41
Connecting to a Web site takes too long	41
People are sending you e-mail messages, but you have not received any mail	41
Keyboard	42
The keyboard does not work	42
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message	42
Liquid spilled in the keyboard	42
Memory	42
You see a “Memory error” message	42
You see a “Not enough memory” error message	43
Memory card reader	43
Drive letters for the memory card slots do not appear in the My Computer window	43
Modem (cable or DSL)	43
Modem (dial-up)	43
Your modem does not dial or does not connect	43
You cannot connect to the Internet	45
Your 56K modem does not connect at 56K	45
Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem	45
The modem is not recognized by your computer	46
The modem is noisy when it dials and connects	46
Monitor	46
The screen resolution is not correct	46
The computer is running but there is no picture	46
The color is not uniform	47
The text on the display is dim or difficult to read	47
Mouse	47
The mouse does not work	47
The mouse works erratically	48
Networks	48
You cannot connect to your company network	48
Optical disc drives	48
The computer does not recognize a disc or the CD or DVD drive	48
An audio CD does not produce sound	49
A DVD movie will not play	49
Passwords	50
Your computer does not accept your password	50
Power	50
Your computer will not turn on	50
Printer	51
The printer will not turn on	51
The printer is on but will not print	51
You see a “Printer queue is full” error message	51
You see a “Printer is out of paper” error message	51
Sound	52
You are not getting sound from the speakers	52
Recovering your system	53
To recover your system:	53
Creating recovery discs	54
To create recovery discs:	54
Recovering pre-installed software and drivers	55
To recover your pre-installed software and drivers:	55
Returning your system to its factory condition	56
Recovering from within Windows OS	56
To reinstall Windows OS and all pre-installed software and drivers:	56
Recovering from the hard drive during startup	57
To reinstall Windows OS and all pre-installed software and drivers:	57
Recovering from your recovery discs	57
To reinstall Windows OS and all pre-installed software and drivers:	57
Telephone support	58
Before calling Customer Care	58
Self-help	59