eMachines T3642 8512161 - eMachines Desktop Hardware Reference Guide
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- eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 1
Computer Reference Guide - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 2
- eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 3
your computer 17 Turning off your computer 17 Restarting (rebooting) your computer 19 Using the keyboard 20 Using the mouse 22 Using optical drives 24 Features 24 Loading an optical disc 24 Identifying optical drive types 24 Playing discs 26 Creating discs 27 Using the memory card reader - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 4
replacing an optical disc drive 42 Replacing the media panel 44 Adding or replacing a hard drive 47 Replacing the heat sink and processor 49 Adding or replacing an expansion card 52 Replacing the system battery 53 Replacing the system board 54 Chapter 5: Maintaining Your Computer 57 Setting - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 5
Ethernet 78 Expansion cards 79 File management 79 Hard drive 80 Internet 81 Keyboard 82 Media Center 83 Memory 86 Memory card reader 86 Modem (cable or DSL 87 Modem (dial-up 87 Monitor 90 Mouse 91 Networks 91 Passwords 91 Power 92 Printer 92 Sound 94 Recovering your system 94 iii - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 6
Recovering pre-installed software and drivers 95 Using Microsoft System Restore 99 Recovering your system to its factory condition . . . . 102 Recovering your system using the Windows DVD . . . 103 Telephone support 104 Before calling Customer Care 104 eMachines contact information 105 Self - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 7
Chapter 1 About This Reference • About this guide • Accessing the online User Guide • eMachines contact information • Microsoft Certificate of Authenticity • For more information 1 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 8
shown on your computer's label. The Support page also has links to additional eMachines documentation and detailed specifications. Accessing the online User Guide In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 9
assistance. Technical Support Serial number telephone number Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 10
Chapter 1: About This Reference 4 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 11
Chapter 2 Checking Out Your Computer • Front • Back 5 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 12
Front Chapter 2: Checking Out Your Computer DVD/CD drive DVD/CD drive (optional) Memory card reader (optional) Power button/ power indicator USB ports Microphone jack Headphone jack 6 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 13
www.emachines.com Component Icon Optical disc drive Memory card reader Power button/power indicator USB ports Microphone jack Headphone jack Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 14
Out Your Computer Back Important Your computer's hardware options and port locations may vary from this illustration. Power connector Voltage Serial port Monitor (VGA) port Description Plug the power cord into this connector. The switch is preset at the factory. Make sure that this is set to the - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 15
www.emachines.com Component Icon USB ports Microphone jack (pink plug) Headphone/ speaker jack the online User Guide and "Connecting to a broadband modem or network" on page 15. Plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer. Plug a - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 16
Chapter 2: Checking Out Your Computer 10 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 17
• Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Using optical drives • Using the memory card reader • Adjusting - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 18
Chapter 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 19
by installing shades or curtains on windows, and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark room. • Set back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 20
to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 21
to 230. The power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is typically set at the factory, but you can change it to match the electrical service available in your - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 22
the power button on the front of your computer. If your computer does not turn on, check the power cord connections. Important Your computer has a built-in, variable-speed fan. In addition, your computer uses a powerful processor which produces heat and has its own cooling fan. Both the system fan - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 23
that menu, you can run programs and search for files. For more information on using your computer's menus, see "Using Windows" and "Customizing Windows" in your online User Guide. Waking up your computer Tip For more information about changing the power button mode, see the "Customizing" chapter - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 24
a key on the keyboard, move the mouse, or press the power button. To turn off your computer: 1 Click (Start), click the arrow next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components), also disconnect the - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 25
need to restart (reboot) your computer. To restart your computer: 1 Click (Start), click the arrow next to the lock icon, then click Restart. Your computer turns off, then turns on again. 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 26
has status indicators that show which keyboard feature is active. Enhanced keyboard Editing buttons Audio playback buttons Function keys Internet Navigation keys buttons Indicators Windows keys Directional keys Application key Numeric keypad Standard keyboard Function keys Indicators - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 27
www.emachines.com Feature Icon Editing buttons Function keys Internet buttons Audio playback buttons Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Description Press these buttons to copy, cut, and paste. Press these keys to start program actions. Each - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 28
Chapter 3: Setting Up and Getting Started Using the mouse Right button Left button Scroll wheel The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 29
www.emachines.com You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. To... Do this... Move the pointer on the computer display Move the mouse - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 30
Your computer may contain one of the following drive types. Press the drive's eject button, then look on the front of the drive's disc tray for one or more of the following logos: If your optical drive has Your drive type Use your drive for... this logo... is... CD Installing programs, playing - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 31
DVDs you purchase must state Double Layer, Dual Layer, or DL. Using other types of blank media will result in less capacity. RECORDER DVD-RAM/-RW Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and DVD-RAM, DVD-R, or DVD-RW discs. 25 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 32
program or Windows Media Player on your computer to: • Play music CDs • Create MP3 music files from your music CDs • Edit music track information • Use your music files to build a music library For more information about playing CDs, see your online User Guide. Playing a DVD A Digital Versatile Disc - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 33
about playing HD-DVDs, see your online User Guide. Creating discs Recording to optical discs You can use the disc burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 34
, MP3 player, or cellular telephone. (Your computer's memory card reader may look different.) Activity indicator Memory card reader slots Memory card types The memory card reader supports several memory card types. To determine which types are supported by your card reader and the slots to use for - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 35
to remove the memory card, or you will have to restart the computer to re-enable the memory card reader. Adjusting the volume You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 36
volume, click (Mute). To restore volume, click it again. 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 37
Control Panel window opens. 3 Click Hardware and Sound, Sound, the Playback tab, then click Configure. -ORIf your computer has the Realtek Sound Effect Manager installed, double-click the Sound Effect Manager icon on the taskbar. The Realtek dialog box opens. 4 Follow the on-screen instructions to - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 38
other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE digital cameras to your computer. For more information about port locations, see "Checking Out Your Computer" on page 5. IEEE 1394 and USB ports support - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 39
Chapter 4 Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Replacing the color panel • Installing memory • Replacing the system battery • Adding or replacing an optical disc drive • Replacing the media panel • Adding or replacing a hard drive - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 40
Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power of the power supply. The components inside your computer are extremely cards by their edges or their metal - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 41
the case. To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 34. 2 Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables. 3 Press the power button for ten seconds to drain any residual - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 42
Chapter 4: Upgrading Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 35. 2 Press the three bezel retention tabs, then swing the left side of the bezel away from the computer and remove it. - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 43
www.emachines.com Closing the case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the right side of the bezel into the slots on the right side of the computer. Tabs 2 Swing the left side of the bezel in to insert the release tabs on the left side - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 44
the back of the side panel is flush with the back of the computer. 3 Tighten the two thumbscrews on the back edge of the side panel, then reconnect the cables and power cord. Replacing the color panel To replace the color panel on the front bezel: Tip If you have difficulty removing - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 45
www.emachines.com 2 Press firmly on the lower left and lower right parts of the color panel to release the panel from the front bezel. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel's internal locking tabs unlocking. Press here 3 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 46
locked into place. Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 47
a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 38. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click (Start), right-click - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 48
Chapter 4: Upgrading Your Computer Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace an optical drive. To add replace an optical drive: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 35. 2 Remove the front - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 49
www.emachines.com 6 Remove the two drive retention screws. Drive retention screws 7 Slide the drive forward and out of the drive bay. 8 Slide the new drive into the drive bay, line up the screw holes on the drive bay with the screw holes on the drive, then replace the two drive retention screws. 9 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 50
Chapter 4: Upgrading Your Computer Replacing the media panel The media panel on the front of your computer can contain various features, including headphone and microphone jacks, USB ports, and memory card reader slots. The features included on your computer's media panel may vary from that shown. - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 51
. Screw 6 Take note of where the media panel's cables are connected to the system board, then disconnect the cables from the system board. Audio cable USB (card reader) cable Important If the media panel on your computer has only the audio jacks (not a media card reader), then you only have to - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 52
4: Upgrading Your Computer 7 Remove the cables from the cable clip on the bottom of the case. Cable clip 8 Remove the media panel from your computer. 9 Guide the cables of the new media panel through the hole in the front of the case, then slide the new media panel into place. 10 Secure the media - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 53
www.emachines.com Adding or replacing a hard drive Important The number and type of hard drives in your computer may vary from that shown. To add or replace a hard drive: Tools You need a Phillips screwdriver to add or replace a hard drive. 1 Remove the side panel by following the instructions in " - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 54
) Hard drive screws (top) Hard drive screws (bottom) 6 If you are replacing a drive, note any jumper settings on the old drive and set the jumper on the new drive to be the same. - OR - If you are adding a new drive, set the jumper as instructed by the drive's user guide. 7 Slide the new hard - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 55
the side panel by following the instructions in "Replacing the side panel" on page 38. 12 Reconnect all external cables and the power cord. 13 Turn on your computer. 14 If you are using the new hard drive as your primary drive, install Windows using the operating system DVD that came with your - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 56
Chapter 4: Upgrading Your Computer 3 Unplug the heat sink fan cable from the system board. Processor fan cable 4 Loosen the four captive screws that secure the heat sink and fan assembly to the system board, then remove the assembly and place it on a stable surface with the flat surface of the heat - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 57
www.emachines.com 5 Push the processor release lever down, lift it completely up, then lift the processor retention bracket. 6 Remove the processor from the system board. 7 Install the new processor onto the system board. Make sure that Pin 1 on the processor (indicated by the silk-screened arrow on - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 58
Chapter 4: Upgrading Your Computer Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 35. 2 If you are replacing an expansion card, disconnect any cables that are attached to the card, - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 59
, then exit from the utility. Caution Any custom BIOS settings you have made will be lost when you remove the system battery. All settings will return to their factory defaults. 4 Shut down your computer. 5 Remove the side panel by following the instructions in "Removing the side panel" on page 35 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 60
the instructions in "Replacing the side panel" on page 38. 11 Reconnect all external cables and the power cord. 12 Turn on your computer. 13 While your computer starts, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 14 In the BIOS Setup utility, restore any settings - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 61
www.emachines.com 3 Remove all memory modules by following the directions in "Installing memory" on page 40. 4 Disconnect all the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) Tip You can label - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 62
Chapter 4: Upgrading Your Computer 11 Connect all power and data cables using your notes from Step 4. 12 Reinstall any memory modules you removed previously. 13 Reinstall any expansion cards you removed previously. 14 Replace the side panel by following the instructions in "Replacing the side panel" - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 63
Chapter 5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 57 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 64
. Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices 58 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 65
not made to support extra weight. • When transporting your computer, we recommend that you put it in the original packaging materials. • Keep your computer away from magnetic fields. Magnetic fields can erase data on hard drives. • Never turn off your computer when the drive indicator is on because - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 66
Cotton swabs • An optical disc drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some computer and other peripheral devices before cleaning any components. • Use a damp, lint-free cloth to clean your computer and other parts of your system - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 67
www.emachines.com Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys. 2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 68
" in your online User Guide. Windows Update can also be controlled through the Windows Security Center. For more information, see "Protecting Your Computer" in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 69
taskbar icon. To fix the problem, click on that icon to open BigFix. To start BigFix: 1 Click (Start), All Programs, Accessories, System Tools, then click BigFix. 2 To learn more about BigFix, click Help, then click Tutorial. Managing hard drive space Windows provides several utilities you can use - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 70
Your Computer Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 71
emachines.com Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Ö Computer Ö right-click drive Ö Properties Ö Disk Cleanup 1 Click (Start), All Programs, Accessories, System - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 72
hard drive later (the next time you restart your computer). If you see this prompt, click Schedule disc check. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 73
www.emachines.com 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search Help box, then press ENTER. Defragmenting the hard drive When working with files, sometimes Windows divides the file - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 74
files regularly to a writable optical disc (if you have a recordable drive). Use a backup device, such as a recordable disc drive, to do a complete hard drive backup. To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 75
tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To start the Task Scheduler: 1 Click (Start), All Programs, Accessories, System Tools, then click Task - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 76
not use Windows XP or Windows Vista, you must manually move your data by using a writeable disc, flash drive, or external hard drive. To move files and settings from your old computer: 1 If you want to transfer program settings to your new computer, install those programs on the new computer before - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 77
In Windows XP, click Start, then click My Documents. The My Documents window opens and displays many of your saved personal data files. Go to Step 4. - OR - In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. 2 Double-click the C:\ drive - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 78
Your Computer File type Movies Sound and music File usually ends in... .MPEG, .MPG, .AVI, .GIF, .MOV .WAV, .CDA, .MP3, .MID, .MIDI, .WMA To find files using Find or Search: 1 In Windows Vista, click (Start), then click Search. The Search Results window opens. - OR - In Windows XP, click - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 79
Chapter 6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support 73 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 80
to your computer and an AC power outlet and that the power outlet is supplying power. • If you use a power strip or surge protector, make sure that it is turned on. • If a peripheral device does not work, make sure that all connections are secure. • Make sure that your hard drive is not full - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 81
www.emachines.com Troubleshooting Troubleshooting topics are listed in alphabetical order. Add-in cards See "Expansion cards" on page 79. Audio See "Sound" on page 94. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive • Make sure that the disc label is facing up, then - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 82
Chapter 6: Troubleshooting An audio CD does not produce sound • Make sure that the disc label is facing up, then try again. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. • Make sure that the volume controls are turned up. For more information - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 83
Guide. For more information about display types, see your display and video card documentation. Help For more information about changing the screen resolution, click Start, then click Help and Support. Type the phrase screen resolution in the Search Help box, then press ENTER. DVD drives • See "CD - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 84
other network device. • Make sure that all computers are plugged into a powered electrical outlet and turned on. • Make sure that the router (if you are using one) is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they are working. For more information - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 85
more information, see the documentation that came with your expansion card. • Reseat the card. File management Help For more information about restoring deleted files, click Start, then click Help and Support. Type the keyword/phrase System Restore in the Search Help box, then press ENTER. A file - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 86
on the hard drive. To fix hard drive problems, run the error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" on page 66. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If your computer has - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 87
www.emachines.com Internet See also "Modem (dial-up service provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 87. Help For more information about troubleshooting - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 88
pages • Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computer People are sending you e-mail messages, but you have not received any mail • Click the receive button in your e-mail program. • Make sure that your account with your Internet - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 89
section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the eMachines support Web Site at www.emachines.com. Help - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 90
about changing the screen resolution, see the "Customizing Windows" chapter in the online User Guide. • Size of display device-Small computer displays for standard computer applications are generally not optimized for motion video playback. Although they offer excellent resolutions and refresh - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 91
then it fills in the other half of the video image with the even lines. Because most TVs eMachines support Web site at www.emachines.com or see the display's user guide. You need to burn programs that were recorded with your computer to a DVD using Media Center • Media Center saves recorded programs - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 92
is set up and connected to the computer. For information about manually updating the Program Guide, see your online User Guide. Memory Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the phrase memory error in the Search Help box, then - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 93
your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. To check the dialing properties: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound, then click - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 94
cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting information under "Internet" on page 81. 88 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 95
and may cause problems with the modem connection. • Shut down and restart your computer. • Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click (Start), then click Control Panel. The Control Panel window opens. 3 Click Hardware and Sound, then click Phone - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 96
Support. Type the phrase modem troubleshooting in the Search Help box, then press ENTER. The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital Control Panel window opens. 2 Click Hardware and Sound, then click - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 97
" on page 15, your online User Guide, or "Ethernet" on page 78. Help For more information about network troubleshooting, click Start, then click Help and Support. Type the phrase network troubleshooting in the Search Help box, then press ENTER. Passwords Your computer does not accept your password - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 98
Troubleshooting Power Your computer will not turn on • Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on. • If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to a power - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 99
for instructions for adding additional memory. You see a "Printer is out of paper" error message • After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper. Help For more information about printer troubleshooting - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 100
recovering or restoring your system). eMachines provides everything you need to recover your system under most conditions. Caution To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible. For instructions, see - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 101
upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you created. (Your computer must - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 102
a complete system recovery. (Your computer must have a recordable disc drive to perform this procedure.) To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, eMachines Recovery Center, then click eMachines Recovery Center. The eMachines Recovery Center - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 103
If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain eMachines Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see "Recovering pre-installed - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 104
recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and eMachines Recovery Center does not start, open Computer and run the file - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 105
install software or device drivers. You can also create a restore point manually. For instructions, see "Manually creating a restore point" on page 101. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in the Search - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 106
6: Troubleshooting 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the restore point you want, click Next, then click Finish. A confirmation message box appears. 4 Click Yes. Your system is restored - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 107
www.emachines.com Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left side of the window, click Create a restore point or change settings - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 108
6: Troubleshooting Recovering your system to its factory condition If your computer's problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition. This process is called a factory recovery. Caution A complete factory recovery deletes - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 109
, and create a set of software and driver recovery discs (if you have not already done so). For instructions, see "To create discs for recovering pre-installed software and drivers:" on page 96. 2 Insert the Windows DVD into one of your computer's DVD-capable drives, then turn on or restart your - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 110
. 5 After Windows is completely re-installed, use the software and driver recovery discs you created to recover your computer's pre-installed software and device drivers. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on page 98. Telephone support Before - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 111
www.emachines.com • See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped • The case was damaged Instead, - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 112
and online documentation for eMachines-supplied hardware can be found in our Web site's Documentation Library. • This Reference Guide and your online User Guide. • The software publisher's Web site. Help For more how-to information about Windows, click Start, then click Help and Support. Type the - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 113
Appendix A Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 107 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 114
these instructions to help guard against personal injury and damage to your eMachines system. Your eMachines system is system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation openings. • Some products are equipped with a three-wire power - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 115
cleaning the system. • Unplug the system from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug is damaged. • Liquid has been spilled into the system. • The system does not operate properly when the operating instructions are followed. • The system was dropped - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 116
Drive Code of Federal Regulations (CFR 47) rules. On the computer or modem card wiring using a compatible modular jack which is Part 68-compliant. See installation instructions service may be required. The telephone company may request that you disconnect the equipment until the problem machine or - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 117
of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All eMachines systems equipped with CD and DVD drives comply with the appropriate safety standards, including - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 118
antenna connectors protection (for systems fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. eMachines assumes you are qualified in the servicing of computer equipment and trained in recognizing - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 119
not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 120
equipment. Call eMachines to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide and we will be glad to help you with - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 121
purposes only, and may be the trademarks or registered trademarks of their respective companies. Macrovision statement If your computer has a DVD-compatible drive and an analog TV Out port, the following paragraph applies: This product incorporates copyright protection technology that is - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 122
Appendix A: Legal Notices 116 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 123
52 slots 28 troubleshooting add-in card 79 troubleshooting Ethernet 78 troubleshooting expansion 79 troubleshooting memory card 86 types of memory cards supported 28 case closing 37 opening 35 CD cleaning 62 copying 27 inserting 24 playing audio 26 recording 27 troubleshooting 75 CD drive adding 42 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 124
optical drive troubleshooting 75 cellular phone memory cards 28 Certificate of Authenticity 3 cleaning audio CD 62 case 60 CD 62 computer screen 61 DVD 62 keyboard 61 LCD panel 61 mouse 61 screen 61 cleaning CRT screen 61 clicking 23 closing computer case 37 front bezel 37 unresponsive program 19 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 125
www.emachines.com See memory directional keys 21 Disk Cleanup 65 Disk Defragmenter 67 display cleaning 61 troubleshooting 77 documentation User Guide 2 double-clicking 23 dragging 23 drivers recovery discs 96, 98 re-installing 95 drives backing up files 68 CD 24 checking for errors 66 checking for - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 126
21 Num Lock 21 numeric keypad 21 power 7 Scroll Lock 21 installing battery 53 devices 32 digital camera 32 digital video camera 32 front bezel 36 memory 40 peripheral devices 32 printer 32 scanner 32 side panel 35 system battery 53 Internet buttons 21 troubleshooting 81, 88 J jacks See connections - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 127
disc 62 defragmenting 67 deleting files 65 extending computer life 59 suggested schedule 58 using Task Scheduler 69 media card reader 7 media reader See memory card reader memory adding 40 installing 40 replacing 40 troubleshooting 86 memory card reader 7 inserting card 28 locating 6 memory card - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 128
mouse 9 R RAM See memory rebooting computer 19 recordable drive 7 recording audio files 27 optical discs 27 recovering defaults 102 drivers 95 programs 95 software 95 system 94 Windows 95 with eMachines Recovery Center 97 with Windows DVD 103 with Windows System Restore 99 recovery discs creating 96 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 129
103 with Windows System Restore 99 removing files and folders 65 resetting computer 19 restarting computer 19 restoring defaults 102 drivers 95 files from Recycle Bin 79 programs 95 software 95 system 94 Windows 95 with eMachines Recovery Center 97 with Windows DVD 103 with Windows System Restore 99 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 130
resolution 77 sound 94 technical support 104 telephone support 104 Web site connection speed 82 Windows Media Center 83 turning off computer 7, 17, 19 turning on computer 7, 16 tutoring fee-based 106 U uninterruptible power supply (UPS) 14 updating Windows 62 UPS 14 USB port 7, 9, 32 V video playing - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 131
www.emachines.com Windows key 21 Windows Media Center troubleshooting 83 Windows System Restore 95 creating restore point 101 Windows Update 62 wired Ethernet troubleshooting 78 working safely 12 X xD 28 Z Zip drive 68 125 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 132
Index 126 - eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 133
- eMachines T3642 | 8512161 - eMachines Desktop Hardware Reference Guide - Page 134
MAN ECOOPER HW REF R2 2/07
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Reference Guide