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eMachines T5082 User Guide - Page 36

First steps, Troubleshooting - reviews

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Chapter 3: Troubleshooting First steps If you have problems with your computer, try these things first: • Make sure that the power cord is connected to your computer and an AC outlet and that the AC outlet is supplying power. • If you use a power strip or surge protector, make sure that it is turned on. • If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. • Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help. Help For more information about troubleshooting, click Start, then click Help and Support. Type troubleshooting in the Search box, then press ENTER. Troubleshooting Troubleshooting topics are listed in alphabetical order. 26

Section	Page
Contents	9
Checking Out Your Computer	11
About this guide	12
Product Registration	12
Front	13
Back	14
Setting Up and Getting Started	17
Working safely and comfortably	18
Avoiding discomfort and injury from repetitive strain	18
Preparing power connections	19
Protecting from power source problems	19
Checking the voltage selection	20
To set the voltage selection switch:	20
Connecting to a broadband modem or network	21
To connect to a broadband modem or to an Ethernet network:	21
Connecting a dial-up modem	21
To connect the modem:	21
Using the World Wide Web	22
Connecting to a Web site	23
To connect to a Web site:	23
Downloading files	24
To download files or programs from a Web site:	24
Ethernet networking	25
Wired Ethernet networking	25
Ethernet, Fast Ethernet, or Gigabit Ethernet	25
Using a router	25
Example router-based Ethernet network	25
Equipment you need for a router-based Ethernet network	26
Determining if an Ethernet card is already installed on your computer	27
Setting up wired Ethernet network hardware	27
Making sure your broadband connection works	27
Installing Ethernet cards and drivers	27
Connecting network cables	28
Setting up a network using a router	28
To set up a network using a router:	29
Establishing your Ethernet network connection	30
Naming the computers and the workgroup	30
Configuring the TCP/IP protocol	30
Using a DHCP server	30
Configuring your router	30
Testing your network	30
Adding a printer to your network	31
Sharing resources	31
Sharing drives and printers	31
Sharing drives or folders	31
To share drives or folders:	31
Un-sharing drives and folders	32
To un-share drives or folders:	32
Using the network	33
Creating a shortcut to a network drive	33
To map a network drive:	33
Opening files across the network	33
To open files across the network:	33
Copying files across the network	34
To copy files across the network:	34
Printing files across the network	34
To print files across the network:	34
Troubleshooting	35
First steps	36
Troubleshooting	36
Add-in cards	37
The computer does not recognize an add-in card	37
Audio	37
CD or DVD drives	37
DVD drives	37
Ethernet	37
You cannot see the other computers on your network	37
The computer does not recognize an add-in Ethernet card	38
Your Ethernet network is running slower than you expect	38
Expansion cards	39
The computer does not recognize an expansion card	39
File management	39
A file was accidentally deleted	39
To restore deleted files:	39
Hard drive	39
You see an “Insufficient disk space” error message	39
You see a “Data error” message	40
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message	40
You see a “Non-system disk” or “disk error” error message	41
Internet	41
You cannot connect to the Internet	41
You see an “Unable to locate host” message and are unable to browse the Internet	42
Connecting to a Web site takes too long	42
People are sending you e-mail messages, but you have not received any mail	42
Keyboard	43
The keyboard does not work	43
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message	43
Liquid spilled in the keyboard	43
Memory	43
You see a “Memory error” message	43
You see a “Not enough memory” error message	44
Memory card reader	44
Drive letters for the memory card slots do not appear in the My Computer window	44
Modem (cable or DSL)	44
Modem (dial-up)	44
Your modem does not dial or does not connect	44
You cannot connect to the Internet	46
Your 56K modem does not connect at 56K	46
Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem	46
The modem is not recognized by your computer	47
The modem is noisy when it dials and connects	47
Monitor	47
The screen resolution is not correct	47
The computer is running but there is no picture	47
The color is not uniform	48
The text on the display is dim or difficult to read	48
Mouse	48
The mouse does not work	48
The mouse works erratically	49
Networks	49
You cannot connect to your company network	49
Optical disc drives	49
The computer does not recognize a disc or the CD or DVD drive	49
An audio CD does not produce sound	50
A DVD movie will not play	50
Passwords	51
Your computer does not accept your password	51
Power	51
Your computer will not turn on	51
Printer	52
The printer will not turn on	52
The printer is on but will not print	52
You see a “Printer queue is full” error message	52
You see a “Printer is out of paper” error message	52
Sound	53
You are not getting sound from the speakers	53
Recovering your system	54
To recover your system:	54
Creating recovery discs	55
To create recovery discs:	55
Recovering pre-installed software and drivers	56
To recover your pre-installed software and drivers:	56
Returning your system to its factory condition	57
Recovering from within Windows OS	57
To reinstall Windows OS and all pre-installed software and drivers:	57
Recovering from the hard drive during startup	58
To reinstall Windows OS and all pre-installed software and drivers:	58
Recovering from your recovery discs	58
To reinstall Windows OS and all pre-installed software and drivers:	58
Telephone support	59
Before calling Customer Care	59
Self-help	60