1995 Buick Roadmaster Owner's Manual - Page 325

Both Buick and your Buick dealer are committed to To file a claim, you will be asked to provide your name making sure youare completely satisfied with your new and address, your Vehicle Identification Number (VIN), vehicle. Our experience has shown a situation arises and a statement the natureof your complaint. if that, of where youfeel your concern has not been adequately Eligibility is limited by vehicle age and mileage, and addressed, the Customer Satisfaction Procedure described other factors. earlier in this sectionis very successful. We prefer you utilize the Customer Satisfaction There may be instances where an impartial third-party can Procedure before you resort to AUTO LINE, but you assist in arriving at a solution to a disagreement regarding may contact the BBB at any time. BBB will attempt The vehicle repairs or interpretation of the New Vehicle Limited resolve the complaint serving as intermediary to an Warranty. To assist in resolving these disagreements Buick between you and Buick. this mediation is If voluntarily participates in BBB AUTO LINE. unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an BBB AUTO LINE is an out-of-court program impartial third-party arbitrator. administered by the Better Business Bureau system to settle disputes between customers and automobile The arbitrator will make a decision which you rhay manufacturers. This program available free of charge is accept or reject. If you accept the decision, will be GM to customers who currently own lease a GM vehicle. or bound by that decision. entire dispute resolution The procedure should ordinarily take about days from forty If you are not satisfied after following the Customer the time you a claim until a decision is made. file Satisfaction Procedure, you may contact the BBB using the toll-free telephone number, write them at or the Some statelaws may require you to use this program following address: before filing a claim with a state-run arbitration program or in the courts.For further information, contact the BBB AUTO LINE BBB at 1-800-955-5100 or the Buick Customer Council of Better Business Bureaus Assistance Centerat 1-800-521-7300. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5100 8-3