1996 Buick Century Owner's Manual - Page 318

Your satisfaction and goodwill areimportant to your dealer and Buick. Normally, any concern you may have with your vehicle can be handled by your selling or servicing dealer. Your dealer has the facility, trained technicians, special tools and up-to-date information to promptly address any issue which may arise. Buick has empowered its dealersto make decisionsand repair vehicles, and they are eagerto resolve your concern to your complete satisfaction.If your concern has not been resolved to your satisfaction, takethe following steps: For help outside of the United States and Canada, call the following numbers as appropriate: 0 In Mexico: (525) 625-3256 In Puerto Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish) In the U.S. Virgin Islands: 1-800-496-9994 In the Dominican Republic: 1-800-75 1-4135 (English) or 1-800-75 1-4136 (Spanish) STEP ONE -- Discuss your concern with a member of dealer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact theowner of the dealership orthe General Manager. STEP TWO -- If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Buick Customer Assistance Center calling by 1-800-521-7300. In Canada, contact GMof Canada Customer Assistance Center in Oshawaby calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In the Bahamas: 1-800-389-0009 In Bermuda, Barbados, Antigua and the British Virgin Islands: 1-800-534-0122 In all other Caribbean countries: 1-809-763- 1315 0 In other overseas locations, call GM North American Export Sales in Canada at 1-905-644-41 12 8-2