1998 Buick Regal Owner's Manual - Page 362

Customer Satisfaction Procedure Buick dealers havethe facilities, trained technicians and up-to-date information to promptly address any concerns you may have. However, if a concern has not been resolved to your complete satisfaction, take the following steps: STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewedwith the sales, service or parts manager, contact theowner of the dealership orthe general manager. 8-2