1994 Cadillac DeVille Owner's Manual - Page 369

For prompt assistance, please have the following information available to give the Consumer Relations Representative: Your name, address and home and business telephone numbers - - Vehicle Identification Number (this is availablefrom the vehicle registration or title, or the plate attached to the left top of the instrument panel and visible through the windshield.) - Dealership name and location - Vehicle deliverydate and present mileage - Nature of concern the In order to your inquiry prompt attention, please call appropriate toll free give number listed. However, if you wish to write Cadillac, please send all correspondence to the respective United States, Canada or GM OverseasCentral Office address listed on the following page. When contacting Cadillac, please remember that your problem will likely be resolved in the dealership, using dealership facilities, equipment and personnel. That is why wesuggest you followStep One first. CUSTOMER ASSISTANCEFOR THE HEARING OR SPEECH IMPAIRED To assist owners who have hearing difficulties, Cadillac has installed special equipment in its Consumer Telecommunication Devices for the Deaf (TDD) Relations Center. Any hearing or speech impaired customer who has accessto a TDD or a conventional teletypewriter (TTY) can communicate with Cadillac by dialing: 1-800-TDD-CMCC. (TDD users in Canada can dial 1-800-263-3830). STATE WARRANTY ENFORCEMENT LAWS Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state tostate. To the extent allowed by state law, General Motors requires us that you first provide with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided these laws. Your written notification by should be sent to the Cadillac Customer Relations Center. Please see Page XX for the address. 2