2007 Cadillac Escalade Owner's Manual - Page 544

Roadside Service Availability Wherever you drive in the United States or Canada, an advisor is available to assist you over the phone. A dealer technician, if available, can travel to your location within a 30 mile (50 km) radius of a participating Cadillac dealership. If beyond this radius, we will arrange to have your car towed to the nearest Cadillac dealership. For prompt and efficient assistance when calling, please provide the following to the Roadside Service Representative: • A description of the problem • Name, home address, home telephone number • Location of your Cadillac and number you are calling from • The model year, Vehicle Identification Number (VIN), odometer reading, and date of delivery While we hope you never have the occasion to use our service, it is added security while traveling for you and your family. Remember, we are only a phone call away. In the US or Canada, customers call Roadside Service: 1-800-882-1112. Any customer who has access to a (TTY) or a conventional teletypewriter can communicate with Cadillac by dialing from the United States or Canada 1-888-889-2438 - daily, 24 hours. Cadillac and General Motors of Canada Limited reserve the right to limit services or reimbursement to an owner or driver when, in their sole discretion, the claims become excessive in frequency or type of occurrence. Roadside Service is not part of or included in the coverage provided by the New Vehicle Limited Warranty. Cadillac and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Service program at any time without notification. Towing and Road Service Exclusions Specifically excluded from Roadside Service coverage are towing or services for vehicles operated on a non-public roadway or highway, fines, impound towing caused by a violation of local, Municipal, State, Provincial or Federal law, and mounting, dismounting or changing of snow tires, chains or other traction devices. 544