2001 Ford Explorer Sport Trac Warranty Guide 4th Printing
2001 Ford Explorer Sport Trac Manual
2001 Ford Explorer Sport Trac manual content summary:
- 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 1
remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Assistance Center. In the United States: Ford Motor Company Customer Assistance Center 16800 Executive Plaza - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 2
- 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 3
Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2001-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? Bumper To Bumper Engine Coverage What Is Not Covered? 4. IN ADDITION ...Roadside Service (United States, Puerto Rico, And U.S. Virgin Islands) 5. FEDERAL - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 4
Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. DISPUTE SETTLEMENT BOARD 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 12 12 - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 5
apply to your 2001-model car or light truck. If you bought a previously owned 2001-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 6
of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Service Guide will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 7
may receive instructions to provide no cost, service-type improvements - not originally included in your Scheduled Maintenance Guide - intended to increase your overall satisfaction with your vehicle. Sometimes Ford may offer a special adjustment program to pay all or part of the cost of certain - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 8
2001-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Neither Ford or Ford (that the car or light truck is suitable for - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 9
coverage provided by Ford Motor Company or Ford Motor Vehicle Assurance Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven Your - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 10
at no out-of-pocket cost to you. In addition, you have the option of having a tire warranty repair performed by the tire manufacturer's authorized service center. If you go to a tire service center during the Ford Bumper to Bumper Coverage period for a covered repair (replacement or adjustment), you - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 11
and all internal parts, intake and exhaust manifolds, flywheel, timing gear, harmonic balancer, valve covers, oil pan and pump, water pump, fuel system (excluding fuel lines and fuel tank), high pressure lines, gaskets and seals, glow plugs, turbocharger, powertrain control module, electronic driver - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 12
leaves Ford's control • non-Ford parts installed after the vehicle leaves Ford's control. For example, but not limited to, cellular phones, alarm wrong part, fuel, oil, lubricants, or fluids. See the Owner Guide for correct fluid types and levels, and consult the Scheduled Maintenance Guide for - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 13
(2) the replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. Examples from the Scheduled Maintenance Guide are: • oil changes • cleaning/polishing • oils, lubricants, other fluids • wiper blades • oil/air filters • clutch linings • brake linings/pads - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 14
card unless the problem is covered by another Ford warranty. Ford will pay the tow charge under the other warranty. For emergency roadside assistance, call 1-800-241-3673 (FORD), 24 hours a day, 365 days a year. For daily rental units that must be towed because a covered part has failed during - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 15
WARRANTY Emissions Related Parts Certain Emissions Parts* 2/24,000 8/80,000 3/36,000 5/50,000 8/80,000 * Catalytic converters, compuvalve, electronic emissions control unit, onboard emissions diagnostic device, and vehicle communication link (VCL) module for passenger cars and light duty trucks - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 16
for passenger cars and light duty trucks, Ford Motor Company also provides coverage, including labor and diagnosis, for 8 years or 80,000 miles (whichever occurs first) for these emissions parts: • catalytic converter • compuvalve • electronic emissions control unit (PCM) • onboard emissions - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 17
, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all these conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 18
Control Module • Secondary Air Injection System • Spark Control Components • Spark Plugs and Ignition Wires • Synchronizer Assembly • Throttle Body Assembly (MFI) • Turbocharger Assembly • Vehicle Communication Link (VCL) Module (1) Flex Fuel vehicle only Important Information About List of Parts - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 19
Ford Motor Company provides under the emissions control warranty to owners of vehicles certified for sale in California, (your Vehicle Emissions Control Vehicles TYPE OF COVERAGE YEARS IN SERVICE/MILES parts were selected on the basis of their estimated replacement cost at the time the California Air - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 20
, and the engine computer. Also included may be hoses, belts, connectors, and other emissions-related assemblies. Where a warrantable condition exists, Ford Motor Company will repair your vehicle at no cost to you including diagnosis, parts, and labor. Manufacturer's Warranty Coverage For 3 years or - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 21
is defective, the part will be repaired or replaced by Ford. This is your emission control system DEFECTS WARRANTY. Owner's Warranty Responsibilities As the vehicle owner, you are responsible for the performance of the required maintenance listed in your owner's manual. Ford recommends that you - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 22
2001-model vehicle, regardless of the GVWR* of the vehicle. * Gross Vehicle Weight Rating List of Parts Covered by Defects Warranties • Air Flow Sensor • Air/Fuel Feedback Control System and Sensors • Air • Powertrain Control Module • Secondary Air Injection System • Spark Control Components • Spark - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 23
X(10) X(11, 12) X X(10) X(17) X X X(14) X X X(4) X X(4) X(4) X(10) X X(20) X(4) X X X(11) X(13) X X(6) X(6) X(7) X(7) X(8) X X X X X X X PART NAME Anti-Lock Brake (ABS) Module Catalytic Converter Charge Air Cooler Compuvalve EVAP Vapor Line EVAP Storage Canister Exhaust Manifold - Left Exhaust - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 24
until the first required replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 25
repairs made by someone other than a Ford Motor Company dealer - your Ford Motor Company dealer will reimburse you for the cost of repairs, including diagnosis. Be sure to obtain: (a) the parts that are replaced; and (b) a receipt for the work. Take the parts and receipt to your dealer, who will - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 26
that are not equivalent to Ford parts, your vehicle's emissions control systems may not work as effectively, and you may jeopardize your emissions warranty coverage. NOTE: FEDERAL WARRANTY ONLY The maintenance, replacement, or repair of emissions control devices or systems, the cost of which is not - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 27
warranty, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 28
and equipped to conform at the time it left Ford's control with all applicable U.S. EPA Noise Control Regulations. This warranty covers this vehicle as designed, built and equipped by Ford Motor Company, and is not limited to any particular part, component or system of the vehicle as manufactured by - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 29
or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only service contract backed by Ford Motor Company or Ford Motor Service costs after your Bumper to Bumper Warranty expires. You may purchase Ford ESP from any Ford Motor Company dealer. There are several Ford - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 30
Dispute Settlement Board, an informal, cost-free alternative process for resolving disputes. A warranty the Magnuson-Moss Warranty Act or state replacement or repurchase laws. HOW DOES THE BOARD of a Ford Motor Company vehicle in the United States. For details, please refer to your Owner Guide. For - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 31
state laws - sometimes called "lemon laws" - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification - 2001 Ford Explorer Sport Trac | Warranty Guide 4th Printing - Page 32
vehicles are suitable for producing ambulances only if equipped with the Ford Ambulance Prep Package. In addition, Ford urges ambulance manufacturers to follow the recommendations of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). Using
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Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Assistance Center.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
Customer Assistance Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In Caribbean, Central America, Israel and
Sub-Saharan Africa:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Assistance Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-326084
Fax: 971-4-327299
E-Mail: [email protected]