2004 Ford Explorer Sport Trac Warranty Guide 5th Printing
2004 Ford Explorer Sport Trac Manual
2004 Ford Explorer Sport Trac manual content summary:
- 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 1
Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center. In the United States: Ford Motor mail: [email protected] In Canada: Ford Motor Company of Canada, Limited Customer Relationship Centre P.O. - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 2
- 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 3
WARRANTY FOR YOUR 2004-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? Bumper To Bumper Coverage Safety Restraint Coverage Corrosion Coverage 6.0L/7.3L PowerStrokeா Diesel Engine Coverage What Is Not Covered? 4. IN ADDITION ...Roadside Service - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 4
Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. DISPUTE SETTLEMENT BOARD 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 5
2004-model car or light truck. If you bought a previously owned 2004model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems, and Noise Emissions - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 6
engineering specifications. Failure to perform scheduled maintenance as specified in the Service Guide will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle and confirmation of maintenance - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 7
Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Scheduled Maintenance Guide Sales Program; or • it was originally sold or leased by Ford Motor Company or one of its dealers in the United States or U.S - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 8
2004-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Neither Ford or Ford Motor the car or light truck is suitable for - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 9
in service • miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY Motor Company dealers will repair, replace, or adjust all parts on your vehicle that are defective in factory-supplied materials or workmanship. Items or conditions - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 10
authorized service center. If you go to a tire service center during the Ford Bumper to Bumper Coverage period for a covered repair (replacement or period, Ford Motor Company or Ford Motor Vehicle Assurance Company warrants your vehicle's safety belts and air bag Supplemental Restraint System - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 11
, gaskets and seals, glow plugs, turbocharger, powertrain control module, electronic driver unit, injectors, injection pressure sensor, high pressure oil regulator, exhaust back pressure regulator and sensor, camshaft position sensor, accelerator switch. NOTE: Some components may also be covered by - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 12
the replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items. See your Scheduled Maintenance Guide. Some examples of maintenance and normal wear are: • oil changes • clutch linings • oils, lubricants, other fluids • Wiper blades • oil/air filters • Wheel - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 13
• wheel alignments and tire bal• Brake pad/lining replacements ancing (unless required by a warare not covered uneven or rapid tire wear. However, limited coverage for these conditions will be provided for the first 12 months in service or 12,000 miles, whichever occurs first, even though caused by - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 14
units that must be towed because a covered part has failed during the Bumper to Bumper Warranty period, Ford will cover towing to the nearest Ford Motor Company dealership. Excursion Limousine Limited Warranty If you have purchased or leased a 2004-Model Ford Excursion Truck equipped with the 800A - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 15
your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defect Warranty • Emissions Performance Warranty For full details on emissions control coverage, see: ➡ Emissions Defect Warranty (page 12 - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 16
and light duty trucks, Ford Motor Company also provides coverage, including labor and diagnosis, for 8 years or 80,000 miles (whichever occurs first) for the following emissions parts, if you meet the conditions listed below in this section. • catalytic converter • electronic emissions control unit - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 17
, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all these conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 18
warranties are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts, above. Concerning parts that should be replaced on a certain maintenance schedule: these - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 19
Motor Company provides under the emissions control warranty to owners of vehicles certified for sale in California, (your Vehicle Emissions Control OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS parts were selected on the basis of their estimated replacement cost at the time the California Air - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 20
control system may include parts such as the carburetor or fuel injection system, the ignition system, catalytic converter, and the engine computer. Also included may be hoses, belts, connectors, and other emissions-related assemblies. Where a warrantable condition exists, Ford Motor Company - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 21
part will be repaired or replaced by Ford. This is your emission control system DEFECTS WARRANTY. Owner's Warranty Responsibilities As the vehicle owner, you are responsible for the performance of the required maintenance listed in your owner's manual Motor Company dealer as soon as a problem exists - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 22
Rating List of Parts Covered by Defects Warranties • Air Flow Sensor • Air/Fuel Feedback Control System and Sensors • Air Induction System • Altitude Engine Control Sensors and Switches • Evaporative Emission Control System • Exhaust Gas Recirculation (EGR) System • Exhaust Heat Control Valve - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 23
Part Name Actuator Intake Manifold Runner Anti-Lock Brake (ABS) Module Cam Timing Assembly Camshaft Assembly (Cam timing concerns only) Catalytic Converter Charge Air Control NGV Module Solenoid Body Assembly Supercharger Timing Chain Cassette Turbine Shaft Speed Sensor Lightning, Expedition, F-series - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 24
by this warranty are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel lines, and wiring harnesses that are used with components on the list of parts above. Concerning parts that should be replaced on a certain maintenance schedule: these - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 25
repairs made by someone other than a Ford Motor Company dealer - your Ford Motor Company dealer will reimburse you for the cost of repairs, including diagnosis. Be sure to obtain: (a) the parts that are replaced; and (b) a receipt for the work. Take the parts and receipt to your dealer, who will - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 26
choose to use non-Ford parts. If you decide to use non-Ford parts, be sure they are equivalent to Ford parts in performance, quality, and durability. If you use replacement parts that are not equivalent to Ford parts, your vehicle's emissions control systems may not work as effectively, and you may - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 27
on properly maintaining and using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. If you are not satisfied with the handling of a warranty matter - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 28
and equipped to conform at the time it left Ford's control with all applicable U.S. EPA Noise Control Regulations. This warranty covers this vehicle as designed, built and equipped by Ford Motor Company, and is not limited to any particular part, component or system of the vehicle as manufactured by - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 29
light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only service contract backed by Ford Motor Company or Ford Motor Service covered repair costs after your Bumper to Bumper Warranty expires. You may purchase Ford ESP from any Ford Motor Company dealer or see our - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 30
free alternative pursuing replacement or WORK? The Dispute Settlement Board offers a free independent process for resolving warranty disputes. You may apply to the Board if you are an eligible owner of a Ford Motor Company vehicle in the United States. For details, please refer to your Owner Guide - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 31
laws - sometimes called "lemon laws" - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification of - 2004 Ford Explorer Sport Trac | Warranty Guide 5th Printing - Page 32
plate on the driver's rear door pillar. You may determine whether the ambulance manufacturer has followed Ford's recommendations by contacting the ambulance manufacturer of your vehicle. 13. Important information about limousine conversions Ford Motor Company authorizes only those Qualified
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Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
of Canada, Limited
Customer Relationship Centre
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In Caribbean, Central America, Israel and
Sub-Saharan Africa:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Relationship Center
API World Tower 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-Mail: [email protected]