1996 GMC Savana Van Owner's Manual - Page 352

Your satisfixtion and goodwill are important to your dealer and GMC Truck. Normally, any concern you may have with your vehicle can be handled by your selling or servicing dealer. Your dealer has the facility, trained technicians, special tools and up-to-date information to promptly address any issue which may arise. GMC Truck has empowered its dealers to make decisions and repair vehicles, and they are e.ager to resolve your concern to your complete satisfaction. If your concern has not been resolved to your satisfaction, take the follow'ing steps: For help outside of the United States andCanada, call the following numbers as appropriate: 0 0 In Mexico: (525) 625-3256 In Puerto Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish) In the U.S. Virgin Islands: 1-800-496-9994 0 In the Dominican Republic: 1-800-75 1-4135 (English) or 1-800-75 1-4 136 (Spanish) In the Bahamas: 1-800-389-0009 0 0 STEP ONE -- Discuss your concern with a member of dealer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO -- If after contacting amember of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the GMC Truck Consumer Relations Manager by calling 1 -800-GMC-TRUCK ( 1-800-462-8782, Customer Assistance prompt.) In Canada, contact GM of Canada Customer Communication Centre in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Bermuda, Barbados, Antigua and the British Virgin Islands: 1-800-534-0 122 In all other Caribbean countries: (809) 763- 1315 In other overseas locations, call GM North American Export Sales in Canada at (905) 644-41 12. 0 0 8-2