2011 Lexus IS F Warranty and Services Guide

2011 Lexus IS F Manual

2011 Lexus IS F manual content summary:

  • 2011 Lexus IS F | Warranty and Services Guide - Page 1
    201 1 IS 350, IS 350C, IS F WARRANTY AND SERVICES GUIDE Owner Amenities | Warranty Information | Maintenance Requirements
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    F features high-friction front and rear brake pads. These brake pads provide a higher coefficient of friction on the rotors for superior stopping performance and pedal feel. The brakes on this model are designed for high-performance driving. Depending on your driving habits, you may experience more
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    committed to helping you keep your Lexus performing at its best. Your dealer will provide you with the department's hours of operation, appointment procedures and information on any special services. Warranty Coverage: Your Lexus is covered by one of the finest warranties in the industry. See page
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    Control ...7 Vehicle Service History ...7 Vehicle Service Agreements ...7 Body Repairs ...7 The Smart Key ...8 WARRANTY INFORMATION Introduction If You Need Assistance ...10 The Lexus Commitment ...15 Warranty Coverages at a Glance ...16 Your Warranties in Detail General Warranty Provisions ...17
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    ...38 MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance ...4 1. Maintenance and Lexus Warranty Coverage ...42 Lexus Dealership Service ...43 General Maintenance and Regular Use ...44 Scheduled Maintenance Log Determining Your Maintenance Interval: Months vs. Mileage
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    Road-test vehicle Second Scheduled Maintenance Service: Six Months or 5,000 Miles Lexus also provides your second scheduled maintenance service at no charge. The service is performed at six months or 5,000 miles, whichever occurs first, and includes these items: • Replace engine oil and oil filter
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    or unsafe to drive when you are more than 100 miles from home. • Your vehicle's malfunction is caused by a warranty-covered condition. • Repairs will take longer than eight hours to complete. To obtain reimbursement for rental car and lodging expenses, contact a Lexus dealership service consultant
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    provider to arrive. Additional Coverage After your roadside assistance coverage expires, you may join a motor club created exclusively for Lexus owners. Benefits include roadside assistance coverage, a trip-planning service and discounts on travel and dining. For further information, call (800) 25
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    the factory warranty period. They also cover services such as towing, substitute transportation and lodging to minimize your inconvenience should your vehicle require repair. Lexus vehicle service agreements are available with a variety of coverage options. A Lexus dealership sales consultant can
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    parts (and any damage or failures they may cause) are not covered by any Lexus warranty. The best way to ensure that your vehicle is repaired with Genuine Lexus Parts is to take it to a Lexus /registered locksmith who performs high-security key service. The Smart Key Your Lexus vehicle was made with
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    OTHER BENEFITS AND ASSISTANCE AMENITIES Keeping the Key Safe Replacing a Smart Key may be costly. We advise you to keep a spare Smart Key and the key-number plate in a safe place. If you record the key number in more than one place, do not record it in a way that can be easily identified and
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    . Should you have a problem or concern, please take the following steps to ensure the quickest possible response: Step 1 Discuss the situation with a dealership manager, such as the service manager or customer satisfaction manager. If necessary, ask the dealership owner or general manager for
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    by NCDS will arbitrate your case by reviewing the facts you present; having the vehicle inspected, if necessary; and promptly rendering a fair and equitable decision. WARRANTY 11 How much will it cost? The service is provided at no cost to you. It is part of Lexus' effort to promptly and equitably
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    and warranty performance that arise during the greater of 1) four years or 50,000 miles from the vehicle's in-service date, whichever is earlier; or 2) the applicable provision of the Lexus New Vehicle Limited Warranty. However, NCDS will not arbitrate 1) claims involving a vehicle used primarily
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    believe would resolve your problem. If you are seeking will be forwarded to the Lexus area office for response. technical expert with a Lexus representative present. The technical is admissible. You and a Lexus representative will present both sides of arbitrator(s) will review the applicable legal
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    WARRANTY What types of decisions are rendered, and how do I know if Lexus 10 days of scheduled compliance to ensure that Lexus has complied in a timely manner. Are there limits to the scope However, the program may be changed without notice. Contact the Lexus Customer Satisfaction Department at (800
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    as you enjoy driving it. This section of the Warranty and Services Guide describes the terms of Lexus warranty coverage as well as general owner responsibilities. The section beginning on page 41 describes your vehicle's maintenance requirements. Be sure to review this information carefully, since
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    WARRANTY COVERAGES AT A GLANCE WARRANTY 16 Introduction
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    period begins on the vehicle's in-service date, which is the first date the vehicle is either delivered to an ultimate purchaser, leased, or used as a company car or demonstrator. Which Vehicles Are Covered These warranties apply to 2011 model-year Lexus IS 350, IS 350C and IS F models registered
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    Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied warranty of merchantability
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    covered for 12 months or 20,000 miles, whichever occurs first. Transmission and Transaxle Case and all internal parts, torque converter, clutch cover, mounts, engine control computer, seals and gaskets. Front-Wheel-Drive System Drive shaft, axle, hub, bearings, seals and gaskets. Rear-Wheel-Drive
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    , including installation of non-Genuine Lexus Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Lexus Parts • Airborne chemicals, tree sap, road debris (including stone chips), rail dust, salt, hail
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    : Tires Tires are covered by a separate warranty provided by the tire manufacturer. See page 35. Normal Wear and Tear Noise, vibration, cosmetic conditions and other deterioration caused by normal wear and tear. Maintenance Expense* Normal maintenance services such as engine tune-ups; replacement
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    DISPUTE RESOLUTION Disclaimer of Extra Expenses and Damages The performance of necessary repairs and adjustments is the exclusive remedy under this warranty or any implied warranty. Lexus does not authorize any person to create for it any other obligation or liability in connection with this
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    an EPA-approved emissions test. • This failure results or will result in some penalty to you - such as a fine or denial of the right to use your vehicle - under local, state or federal law. This warranty is in effect for two years or 24,000 miles from the vehicle's in-service date, whichever occurs
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    body - Other components Air Induction System • Intake manifold and intake air surge tank Air Injection System • Air injection manifold • Air injection pump • Airflow control valves Catalyst System • Catalytic converter and protector (8/80) • Constricted fuel filler neck • Exhaust manifold • Exhaust
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    Other Parts Used in Systems Listed • Data link connector (8/80) • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb (8/80) • Pulleys, belts and idlers • Sealing gaskets and devices • Sensors, solenoids, switches and valves WARRANTY 8/80 = Covered for
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    or repairs is not covered by this warranty. REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems. Warranty coverage is not dependent
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    IF YOUR VEHICLE FAILS AN EMISSIONS TEST If your vehicle fails an EPA-approved emissions test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an authorized Lexus dealership and present a copy of the emissions test report. Also, take your maintenance
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    have performed all emission control system preparations required by Lexus prior to the sale of the vehicle as set forth in Lexus' current pre-delivery service manual. 4)Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or 4,000 miles
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    applies. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty (see page 23). The California Air Resources Board (CARB) and Lexus are pleased to explain the emission control system warranty for your 2011 vehicle. In California, new motor vehicles must be
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    . This is your LONGTERM Emission Control System DEFECT WARRANTY. OWNER'S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner's Manual and this guide. Lexus recommends that you retain all receipts covering maintenance on your vehicle, but
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    Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. WARRANTY • Fuel pump on IS 350, IS 350C • Injector • Throttle body Air Induction System • Intake manifold and intake air surge tank Catalyst System • Exhaust front pipe (including catalytic converter) • Exhaust
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    • Fuel tank Ignition System • Knock sensor Other Parts Used in Above Systems • Transmission solenoid on IS 350, IS 350C You are responsible for performance of the required maintenance indicated in the Owner's Manual and this guide. Lexus will not deny a warranty claim solely because you do not have
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    for the parts you are using. In addition, you should ensure that such parts are warranted by their manufacturers to be equivalent to Genuine Lexus Parts. IF YOUR VEHICLE FAILS A SMOG-CHECK TEST If your vehicle fails a smog-check test, you may make a claim under the Emission Performance Warranty. To
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    vehicle within 30 days, you may have the repairs made under Lexus' provisions for emergency warranty repairs. See page 38 for details. IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle's California emission warranty coverage, please follow the steps described on pages 10-11
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    come as original equipment on your vehicle are warranted by their manufacturer and not Lexus. Please refer to the tire warranty statement included with the owner information in your vehicle. To obtain warranty service for a tire, take the tire to an authorized dealer of the tire manufacturer. (Refer
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    , mileage at time of service and a description of service performed and/or parts installed. For your convenience, maintenance logs are included in the "Maintenance Information" section of this guide. If you sell your vehicle, you should give your maintenance records to the new owner. Lexus will not
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    an extensive inventory of Genuine Lexus Parts to meet your vehicle service needs. And because it is linked electronically to Lexus Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Lexus Parts are covered by their own warranty (see your dealer
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    the repairs yourself or have them performed by another automotive service provider. Lexus will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement, present to an authorized Lexus dealership your paid repair invoices and any parts that were removed from the
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    OBTAINING WARRANTY SERVICE warranted parts at the manufacturer's suggested retail price and warranted labor at a geographically appropriate hourly rate multiplied by Lexus' recommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability for
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    OBTAINING WARRANTY SERVICE NOTES WARRANTY 40 Your Responsibilities
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    performance, safety and reliability from your Lexus. It can also enhance your vehicle's resale value. This section of the Warranty and Services Guide of the Owner's Manual. With proper maintenance and care, your vehicle will last longer and deliver more dependable, economical performance. Follow this
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    service, mileage at time of service and a description of service and/or parts installation performed. The maintenance logs in this booklet are a good place to record this information. If you sell your vehicle, be sure to give your maintenance records to the new owner. Lexus will not deny a warranty
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    ensure that your vehicle receives first-quality service and factoryauthorized parts, Lexus recommends having maintenance performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987
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    motion. Wipe off any excess detergent and let leather dry in an open-air location. Every 30 Days At least once every 30 days, perform these inspections: • Check engine oil level using the dipstick • Visually check engine coolant level on the see-through reservoir • Visually check brake fluid level
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    When Cleaning the Exterior • Working from top to bottom, apply lots of low-pressure water to the body, wheel wells and underside of vehicle to remove dirt and dust. Wash the vehicle body using a soft sponge or cotton cloth with mild car-wash soap. Rinse off with water. • If water does not bead on
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    to obtain maintenance every six months. Complimentary First Scheduled Maintenance Service: 30 Days or 1,000 Miles Lexus provides your first scheduled maintenance service at no charge. The service is performed at 30 days or 1,000 miles, whichever occurs first, and includes the items listed in the
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    " section of the Specifications chapter in your Owner's Manual.) Programming of these features is performed once at no charge, provided you obtain the service at the 30-day/1,000-mile scheduled maintenance service. Programming of your Lexus Personalized Settings requires special equipment and may be
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    engine air filter J Inspect ball joints and dust covers J Inspect steering linkage and boots J Tighten nuts and bolts on chassis Date: _____ Mileage: _____ Date: _____ Mileage: _____ Notes: MAINTENANCE Notes: 1This service is complimentary when performed by an authorized Lexus dealership
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    of driver's floor mat J Road-test vehicle J Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Engine coolant (see page 69) ___Exhaust pipes and mountings ___Front differential oil (IS 350 AWD) ___Rack and pinion assembly ___Rear
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    of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: J Inspect axle shaft boots J Inspect engine air filter J Inspect ball joints and dust covers J Inspect steering linkage and boots
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    fluid J Replace engine air filter 36 Months or 30,000 Miles J Replace Smart Key battery J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle J Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake
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    of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: J Inspect axle shaft boots J Inspect engine air filter J Inspect ball joints and dust covers J Inspect steering linkage and boots
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    of driver's floor mat J Road-test vehicle J Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Engine coolant (see page 69) ___Exhaust pipes and mountings ___Front differential oil (IS 350 AWD) ___Rack and pinion assembly ___Rear
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    of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: J Inspect axle shaft boots J Inspect engine air filter J Inspect ball joints and dust covers J Inspect steering linkage and boots
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    differential oil (IS 350 AWD) ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses 72 Months or 60,000 Miles J Replace rear differential oil (IS F) J Replace Smart Key battery J Replace spark plugs 2 J Visually inspect brake pads, calipers and rotors J Road-test
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    of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: J Inspect axle shaft boots J Inspect engine air filter J Inspect ball joints and dust covers J Inspect steering linkage and boots
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    driver's floor mat J Road-test vehicle J Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Drive belt ___Engine coolant (see page 69) ___Exhaust pipes and mountings ___Front differential oil (IS 350 AWD) ___Rack and pinion assembly ___Rear
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    of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: J Inspect axle shaft boots J Inspect engine air filter J Inspect ball joints and dust covers J Inspect steering linkage and boots
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    pipes and mountings ___Front differential oil (IS 350 AWD) ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses 108 Months or 90,000 Miles J Replace Smart Key battery J Visually inspect brake pads, calipers and rotors J Road-test vehicle J Check installation of
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    of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: J Inspect axle shaft boots J Inspect engine air filter J Inspect ball joints and dust covers J Inspect steering linkage and boots
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    installation of driver's floor mat J Road-test vehicle J Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Drive belt ___Exhaust pipes and mountings ___Front differential oil (IS 350 AWD) ___Rack and pinion assembly ___Rear differential
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    of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: J Inspect axle shaft boots J Inspect engine air filter J Inspect ball joints and dust covers J Inspect steering linkage and boots
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    differential oil (IS 350 AWD) ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses 144 Months or 120,000 Miles J Replace rear differential oil (IS F) J Replace Smart Key battery J Replace spark plugs2 J Visually inspect brake pads, calipers and rotors J Road-test
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    of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: J Inspect axle shaft boots J Inspect engine air filter J Inspect ball joints and dust covers J Inspect steering linkage and boots
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    installation of driver's floor mat J Road-test vehicle J Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Drive belt ___Exhaust pipes and mountings ___Front differential oil (IS 350 AWD) ___Rack and pinion assembly ___Rear differential
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    of driver's floor mat J Road-test vehicle Additional Maintenance Required If You Drive Primarily Under the Following Conditions Driving on dirt roads or dusty roads: J Inspect axle shaft boots J Inspect engine air filter J Inspect ball joints and dust covers J Inspect steering linkage and boots
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    ___Front differential oil (IS 350 AWD) ___Fuel lines and connections, fuel tank band and fuel tank vapor vent system hoses 180 Months or 150,000 Miles J Replace engine coolant (see page 69) J Replace Smart Key battery J Visually inspect brake pads, calipers and rotors J Road-test vehicle J Check
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    time/mileage intervals each service should be performed. Please note that many maintenance services should be performed only by a qualified technician. For further information on maintenance services that you can perform yourself, see the maintenance sections of your Owner's Manual. Air Conditioner
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    servicing these rotors, reinstall at same location. A qualified technician should perform these operations. See inside front cover for additional brake information. Differential Oil your Owner's Manual for fluid specifications. For ISF, replace rear differential oil at specified intervals. Drive Belt
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    and viscosity, refer to your Owner's Manual. These models are equipped with a replaceable oil-filter element and oil-filter cap O-ring; replace both at each oil change. For instructions on how to reset the reminder light, refer to your Owner's Manual. Engine Valve Clearance (Sensory Inspection - IS
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    steering wheel. Inspect the linkage for bending and damage and the dust boots for deterioration, cracks and damage. Replace any damaged parts. A qualified technician should perform these operations. Timing Chain The timing chain requires no periodic inspection. Tire Rotation See your Owner's Manual
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    VEHICLE IDENTIFICATION Model Body style In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number MAINTENANCE 72 Scheduled Maintenance Log
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    Body repairs ...7 Brakes General information ...inside front cover Fluid ...44, 68 Lines and hoses ...48-67*, 68 Pads, calipers and rotors ...48-67*, 69 Complimentary services Maintenance services ...4, 46-47 Other services ...5-6 Differential oil ...48-67*, 69 Dispute resolution ...10-14, 22 Drive
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    maintenance ...inside front cover, 36, 43 Nuts and bolts on chassis ...48-67*, 70 Oil change ...48-67*, 70 Owner responsibilities ...26, 30, 32, 36-39 Parts replacement ...7, 17, 26, 33, 37 Pre-delivery service ...1 Quality control ...7 Rack and pinion assembly ...48-67*, 70 Road test ...48-67*, 70
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    and boots ...48-67*, 71 Timing chain ...71 Tire inspections ...44 Tire rotation ...48-67*, 71 Tire-pressure warning sensors ...71 Tires, warranty coverage ...35 Transfer case ...48-67*, 71 Transmission ...48-67*, 71 Travel protection ...5 Warranty coverages Basic ...19 California Emission Control
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    NOTES 76
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    Form Check one: J Same owner, name and/or address changed J Same owner, additional driver who should receive product/safety updates J New owner, purchased vehicle used from a Lexus dealership on this date: J New owner, purchased vehicle used from other than a Lexus dealership on this date: Today
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    Form Check one: J Same owner, name and/or address changed J Same owner, additional driver who should receive product/safety updates J New owner, purchased vehicle used from a Lexus dealership on this date: J New owner, purchased vehicle used from other than a Lexus dealership on this date: Today
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    THE PURSUIT OF PERFECTION. 00505-11WSG-IS350 Cert no. SCS-COC-001130 7/10
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2011
IS 350, IS 350C, IS F
WARRANTYANDSERVICESGUIDE
OwnerAmenities
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WarrantyInformation
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MaintenanceRequirements