2012 Lexus HS 250h Warranty and Services Guide

2012 Lexus HS 250h Manual

2012 Lexus HS 250h manual content summary:

  • 2012 Lexus HS 250h | Warranty and Services Guide - Page 1
    201 2 HS 250h WARRANTY AND SERVICES GUIDE Owner Amenities | Warranty Information | Maintenance Requirements
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    HS 250h is a gas/electric hybrid connectors. Do not touch the service plug under the plug cover at Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus
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    for a summary of coverages. Roadside Assistance: Roadside assistance is provided for 48 months from your vehicle's in-service date, regardless of mileage. See page 6 for details. Again, thank you for choosing Lexus. We wish you many years of safe and pleasurable driving. Taking Delivery of Your New
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    Assistance ...6 Other Benefits and Assistance Quality Control ...7 Vehicle Service History ...7 Vehicle Service Agreements ...7 Body Repairs ...7 The Smart Key ...8 WARRANTY INFORMATION Introduction If You Need Assistance ...9 The Lexus Commitment ...14 Warranty Coverages at a Glance ...15 Your
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    of Scheduled Maintenance ...39. Maintenance and Lexus Warranty Coverage ...40 Lexus Dealership Service ...4 1 General Maintenance and Regular Use ...42 Scheduled Maintenance Log Determining Your Maintenance Interval: Months vs. Mileage ...44 Special Operating Conditions ...44 Complimentary
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    and trouble-free, Lexus provides you with a variety of complimentary services. These services are described Manual.) Programming of these features is performed once at no charge, provided you obtain the service at the six-month/5,000-mile scheduled maintenance service. Programming of some Lexus
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    you do the majority of your driving under certain special operating conditions, additional items are included in this service. See the "12 Months or 10,000 Miles" chart on page 48. Travel Protection Lexus will reimburse for a rental car for up to five days and for overnight lodging for up to three
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    AMENITIES Roadside Assistance Lexus roadside assistance coverage is for 48 months from your vehicle's in-service date, regardless of mileage. Coverage is provided 24 hours a day, 365 days a year, for vehicles operated in the United States, U.S. territories and Canada. Assistance is administered
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    the odometer when you took delivery of your Lexus. This mileage is a result of the comprehensive process used to ensure the quality of your vehicle. vehicle require repair. Lexus vehicle service agreements are available with a variety of coverage options. A Lexus dealership sales consultant can help
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    OTHER BENEFITS AND ASSISTANCE AMENITIES training, equipment, quality and customer satisfaction. These repair centers use Genuine Lexus Parts exclusively in the repair of Lexus vehicles. can also access a service utility to register the keys to the vehicle if all registered keys have been lost. If
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    Both Lexus and your Lexus dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or the driver's door jamb • Current vehicle mileage • Name of your selling and servicing Lexus dealerships • Your day and evening telephone
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    the Lemon Law Guide for specific requirements you need not use NCDS. NCDS reviewing the facts you present; having the vehicle inspected, if necessary; and promptly rendering a fair and equitable decision. How much will it cost? The service is provided at no cost to you. It is part of Lexus
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    1) four years or 50,000 miles from the vehicle's in-service date, whichever is earlier; or 2) the applicable provision of the Lexus New Vehicle Limited Warranty. However, NCDS will not arbitrate 1) claims involving a vehicle used primarily for commercial purposes unless the Lemon Laws of your state
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    mileage and date of purchase. • A brief description of your complaint and the actions you have taken to resolve it. • What action or remedy you believe would resolve your problem. How does the arbitration process work? When NCDS receives your request, it will be forwarded to the Lexus review
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    subject to change? The information in this booklet about the program is correct as of the date of printing. However, the program may be changed without notice. Contact the Lexus Customer Satisfaction Department at (800) 255-3987 for the most current information concerning the Dispute Settlement
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    it. This section of the Warranty and Services Guide describes the terms of Lexus warranty coverage as well as general owner responsibilities. The section beginning on page 39 describes your vehicle's maintenance requirements. Be sure to review this information carefully, since proper maintenance is
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    WARRANTY COVERAGES AT A GLANCE WARRANTY Introduction 15
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    begins on the vehicle's in-service date, which is the first date the vehicle is either delivered to an ultimate purchaser, leased, or used as a company car or demonstrator. Which Vehicles Are Covered These warranties apply to 2012 model-year Lexus HS 250h vehicles registered and normally operated
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    GENERAL WARRANTY PROVISIONS Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied
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    or workmanship of the components listed here and supplied by Lexus, subject to the exceptions indicated under "What Is Not Covered" on pages 19-20: • Battery control module (battery voltage sensor) • Hybrid battery • Hybrid control module (power management control module) • Inverter with converter
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    repairs • Alteration or tampering, including installation of non-Genuine Lexus Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Lexus Parts • Airborne chemicals, tree sap, road debris (including
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    and clutch linings. Vehicles With Altered Odometer Failure of a vehicle on which the odometer has been altered so that actual vehicle mileage cannot be readily determined. *Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details. Your Warranties in Detail
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    or any implied warranty. Lexus does not authorize any person connection with this vehicle. Lexus shall not be liable for pages 9-1 0. Please note that you must use the National Center for Dispute Settlement before seeking You may also be required to use the National Center for Dispute Settlement
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    Defect Warranty Lexus warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale with right to use your vehicle - under local, state or federal law. This warranty is in effect for two years or 24,000 miles from the vehicle's in-service date, whichever occurs
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    These warranty obligations do not apply to failures or noncompliance caused by: • The use of replacement parts not certified in accordance with aftermarket parts certification regulations. • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions
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    ) System • Oil filler cap • PCV valve or orifice Other Parts Used in Systems Listed • Data link connector (8/80) • Hoses, clamps, Sensors, solenoids, switches and valves WARRANTY 24 • Hybrid battery* • Hybrid battery junction block • Hybrid control module (power management control module) (8/80)*
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    for performance of the required maintenance indicated in the Owner's Manual and this guide. Lexus will not deny a warranty claim solely because you do systems, Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of
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    or agree to a delay, or when a delay is caused by factors beyond the control of Lexus or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 37, "Obtaining Warranty Service." IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle
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    use before 1968.) 3)We have performed all emission control system preparations required by Lexus prior to the sale of the vehicle as set forth in Lexus' current pre-delivery service manual and used in accordance with the written instructions for proper maintenance and use, Lexus will remedy
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    . In California, new motor vehicles must be designed, built and equipped to meet the state's stringent anti-smog standards. CARB regulations require that Lexus must warrant the emission control system on your vehicle for the time periods indicated on the next page, provided there has been no abuse
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    Owner's Manual and this guide. Lexus recommends that you retain all receipts covering maintenance on your vehicle, but Lexus cannot maintenance. You are responsible for presenting your vehicle to a Lexus dealership as soon as a problem exists. The warranty repairs should be completed in a reasonable
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    covered for seven years or 70,000 miles from the vehicle's in-service date, whichever occurs first. Air Conditioning System • Compressor with motor • Condenser : • The use of replacement parts not certified in accordance with aftermarket parts certification regulations. • The use of replacement parts
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    a warranty claim solely because you used a service provider other than a Lexus dealership for maintenance and repairs. However, any failure or noncompliance caused by improper maintenance or repairs is not covered by this warranty. WARRANTY *Covered under the Hybrid System Warranty for eight years
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    optimum performance and maintain the quality built into your vehicle's emission control systems, Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to
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    dealership is unable to complete repairs on your vehicle within 30 days, you may have the repairs made under Lexus' provisions for emergency warranty repairs. See page 37 for details. IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle's California emission
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    come as original equipment on your vehicle are warranted by their manufacturer and not Lexus. Please refer to the tire warranty statement included with the owner information in your vehicle. To obtain warranty service for a tire, take the tire to an authorized dealer of the tire manufacturer. (Refer
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    to the instructions in the Owner's Manual and the "Maintenance Information" section of this guide. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time
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    designed to fit your vehicle's exact specifications. WARRANTY 36 Your Lexus dealership maintains an extensive inventory of Genuine Lexus Parts to meet your vehicle service needs. And because it is linked electronically to Lexus Parts Distribution Centers, the dealership has quick access to any
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    due to failure of a warranted part. EMERGENCY REPAIRS Lexus recommends having maintenance and repairs for your HS 250h performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987
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    retail price and warranted labor at a geographically appropriate hourly rate multiplied by Lexus' recommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability for subsequent failures caused by improper repairs or the use of nonGenuine Lexus Parts
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    maintenance is essential to obtaining the highest level of performance, safety and reliability from your Lexus. It can also enhance your vehicle's resale value. This section of the Warranty and Services Guide is designed to help you make sure your vehicle receives proper and timely maintenance. It
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    MAINTENANCE AND LEXUS WARRANTY COVERAGE Maintaining your vehicle according to the recommendations in this booklet is required to ensure that your warranty coverage remains intact. You should keep detailed records of vehicle maintenance, including date of service, mileage at time of service and a
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    training as well as rigorous exams through both Lexus and the National Institute for Automotive Service Excellence. Additionally, when you have your vehicle serviced at a Lexus dealership, your service information is recorded in the Lexus National Service History database. This is the first database
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    AND REGULAR USE In addition to scheduled maintenance, your Lexus hybrid vehicle requires ongoing general maintenance such as fluid checks and visual inspections. The recommended guidelines for inspections are listed below. Please refer to the "Maintenance" section of the Owner's Manual for
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    a soft cotton cloth, apply same car wax as used for the vehicle body. Maintaining Charge for 12-Volt Battery The following tips will help you keep your vehicle's 12-volt battery fully charged: • Drive vehicle at least weekly • Operate accessories with vehicle in "READY" mode • When parking, make
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    Mileage Lexus mileage driver, mark your calendar to remind yourself to obtain maintenance every six months. Special Operating Conditions In addition to standard maintenance items, vehicles that are driven under special operating conditions require further maintenance service delivery use If you
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    of the Specifications chapter in your Owner's Manual.) Programming of these features is performed once at no charge, provided you obtain the service at the six-month/5,000-mile scheduled maintenance service. Programming of some Lexus Personalized Settings requires special equipment and may be
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    is performed at 12 months or 10,000 miles, whichever occurs first. To obtain this service, contact your Lexus dealership. Your complimentary service will include these items: • Replace engine oil with 0W-20 oil; replace oil filter • Reset maintenance reminder light • Rotate tires • Visually inspect
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    SCHEDULED MAINTENANCE LOG NOTES MAINTENANCE Scheduled Maintenance Log 47
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    nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 1This service, excluding maintenance required for special operating conditions, is complimentary when performed by an authorized Lexus dealership. 2This service is complimentary when performed by an
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    ___Rack and pinion assembly ___Steering linkage and boots Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you filter J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Scheduled Maintenance Log 49
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    of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 50 Scheduled Maintenance Log
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    primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty roads: J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Scheduled Maintenance Log 51
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    of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 52 Scheduled Maintenance Log
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    ___Rack and pinion assembly ___Steering linkage and boots Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you filter J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Scheduled Maintenance Log 53
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    SCHEDULED MAINTENANCE LOG 60 Months or 50 floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 54 Scheduled Maintenance Log
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    SCHEDULED MAINTENANCE LOG 72 Months or 60,000 Miles J Replace engine oil with 0W-20 oil; replace oil filter J Replace air conditioner filter J : Driving on dirt roads or on dusty roads: J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Scheduled Maintenance Log 55
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    of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 56 Scheduled Maintenance Log
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    ___Rack and pinion assembly ___Steering linkage and boots Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you filter J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Scheduled Maintenance Log 57
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    of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 58 Scheduled Maintenance Log
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    primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty roads: J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Scheduled Maintenance Log 59
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    of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 60 Scheduled Maintenance Log
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    ___Rack and pinion assembly ___Steering linkage and boots Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you filter J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Scheduled Maintenance Log 61
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    of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 62 Scheduled Maintenance Log
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    primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty roads: J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ 1Required under the terms of the Emission Control Warranty. Scheduled Maintenance Log 63
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    of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 64 Scheduled Maintenance Log
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    ___Rack and pinion assembly ___Steering linkage and boots Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you filter J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Scheduled Maintenance Log 65
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    of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Date: _____ Mileage: _____ 66 Scheduled Maintenance Log
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    primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty roads: J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Scheduled Maintenance Log 67
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    at which time/mileage intervals each service should be performed. Please note that many maintenance services should be performed only by a qualified technician. For further information on maintenance services that you can perform yourself, see the maintenance sections of your Owner's Manual. Air
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    Lexus dealership. Any repairs to the hybrid battery or hybrid system should be performed by a qualified technician following procedures in Lexus service by a qualified technician. Brake Fluid Replace using fluid type specified in your Owner's Manual. A qualified technician should perform this
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    long-life hybrid organic acid used; however, it must be replaced with SAE 0W-20 at the next oil change. See your Lexus dealer for oil specifically formulated for your vehicle's engine. For instructions on how to reset the reminder light, refer to your Owner's Manual . Replace every 60 months/ 50,000
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    Check that tightness of the seatmounting bolts and front/rear suspension-member retaining bolts matches torque measurements specified in the Repair Manual. Rack and Pinion Assembly Inspect the rack and pinion assembly for signs of leakage, damage and loose electrical connections. Tighten connections
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    OF MAINTENANCE ITEMS Tire Rotation See your Owner's Manual for tire rotation requirements. Check tire pressure and battery should be replaced by a qualified technician following procedures in Lexus service and repair publications. Transmission Fluid The transmission and transmission fluid are
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    VEHICLE IDENTIFICATION Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number MAINTENANCE Scheduled Maintenance Log 73
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    ...48-67*, 68 Battery: 12-volt (auxiliary battery) ...43, 68 Battery: Hybrid (traction battery) ...inside front cover, 42, 68 Body inspection ...48-67*, ...48-67*, 69 INDEX 74 Complimentary services Maintenance services ...4, 45-46 Other services ...5-6 Dispute resolution ...9-13, 21 Drive belt
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    Hybrid battery ...inside front cover, 42, 68 Inspections, general maintenance ...42-43 Keys ...8 Lexus Personalized Settings ...1, 4, 45 Loaner vehicle ...5 Maintenance As related to warranty coverage ...25, 31, 35, 40 Complimentary first and second services ...4, 45-46 Explanation of maintenance
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    Service history ...7 Smog-check tests ...26, 32 Spark plugs ...63, 71 Steering perforation ...19 Coverages at a glance ...15 Federal Emission Control ...22-27 General provisions ...16-17 Hybrid system ...18 Powertrain ...18 Restraint systems ...18-19 Tires ...34 Towing ...19 What is not covered
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    If your name or address has changed or if you purchased your Lexus as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Lexus to contact you with important product or safety updates concerning your vehicle. If there is no longer
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    THE PURSUIT OF PERFECTION. 00505-12WSG-HSH PRINTED 9/11
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201 2
HS 250h
WARRANTY AND SERVICES GUIDE
Owner Amenities
|
Warranty Information
|
Maintenance Requirements