2012 Lexus IS 250 Warranty and Services Guide

2012 Lexus IS 250 Manual

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  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 1
    201 2 IS 250, IS 250C WARRANTY AND SERVICES GUIDE Owner Amenities | Warranty Information | Maintenance Requirements
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 2
    AUTHORIZED DEALERSHIP MAINTENANCE AND REPAIRS Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987.
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    assistance is provided for 48 months from your vehicle's in-service date, regardless of mileage. See page 6 for details. Again, thank you for choosing Lexus. We wish you many years of safe and pleasurable driving. Taking Delivery of Your New Lexus As you take delivery of your new vehicle, there are
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    Assistance ...6 Other Benefits and Assistance Quality Control ...7 Vehicle Service History ...7 Vehicle Service Agreements ...7 Body Repairs ...7 The Smart Key ...8 WARRANTY INFORMATION Introduction If You Need Assistance ...9 The Lexus Commitment ...14 Warranty Coverages at a Glance ...15 Your
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    37 MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance ...39. Maintenance and Lexus Warranty Coverage ...40 Lexus Dealership Service ...4 1 General Maintenance and Regular Use ...42 Scheduled Maintenance Log Determining Your Maintenance Interval: Months vs. Mileage ...44
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    service will include these items: • Inspect and adjust all fluid levels • Program Lexus Personalized Settings, if requested • Reset maintenance reminder light • Rotate tires • Visually inspect brake pads, calipers and rotors • Check installation of driver's floor mat • Road-test vehicle
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    Reset maintenance reminder light • Rotate tires • Visually inspect brake pads, calipers and rotors • Check installation of driver's floor mat • Road-test vehicle If you do the majority of your driving under certain special operating conditions, additional items are included in this service. See the
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    Provided • Roadside services such as battery jump-start, tire change, fuel delivery, vehicle extrication and towing in case of minor accident. • Towing to the nearest Lexus dealership (or an alternate repair facility, if necessary). • Assistance in locating alternate transportation and lodging
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    require repair. Lexus vehicle service agreements are available with a variety of coverage options. A Lexus dealership sales consultant can help Lexus Parts. Some repair shops and insurance companies may suggest using imitation or salvaged parts to save money. However, these parts do not meet Lexus'
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    These repair centers use Genuine Lexus Parts exclusively in the repair of Lexus vehicles. can also access a service utility to register deterrent systems, enables the push-button start switch and controls the engine immobilizer. The mechanical key can be removed from the electronic key and used to
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    a dealership manager, such as the service manager or customer satisfaction manager. If necessary, ask the dealership owner or general manager for assistance. In certification label located inside the driver's door jamb • Current vehicle mileage • Name of your selling and servicing Lexus dealerships •
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    the Lemon Law Guide for specific requirements you need not use NCDS. NCDS reviewing the facts you present; having the vehicle inspected, if necessary; and promptly rendering a fair and equitable decision. How much will it cost? The service is provided at no cost to you. It is part of Lexus
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    service date, whichever is earlier; or 2) the applicable provision of the Lexus New Vehicle Limited Warranty. However, NCDS will not arbitrate 1) claims involving a vehicle used it to NCDS. A claim form is included in the Lemon Law Guide located in your vehicle, or you may request a form by calling
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    would resolve your problem. How does the arbitration process work? When NCDS receives your request, it will be forwarded to the Lexus area office for After considering all testimony and documents, the arbitrator(s) will review the applicable legal standards and render a decision within 10
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    in this booklet about the program is correct as of the date of printing. However, the program may be changed without notice. Contact the Lexus Customer Satisfaction Department at (800) 255-3987 for the most current information concerning the Dispute Settlement Program. WARRANTY 13 Introduction
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    confident - as we are - that you'll enjoy owning your Lexus as much as you enjoy driving it. This section of the Warranty and Services Guide describes the terms of Lexus warranty coverage as well as general owner responsibilities. The section beginning on page 39 describes your vehicle's maintenance
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    WARRANTY COVERAGES AT A GLANCE WARRANTY Introduction 15
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    period begins on the vehicle's in-service date, which is the first date the vehicle is either delivered to an ultimate purchaser, leased, or used as a company car or demonstrator. Which Vehicles Are Covered These warranties apply to 2012 model-year Lexus IS 250 and IS 250C models registered and
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    GENERAL WARRANTY PROVISIONS Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied
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    and Transaxle Case and all internal parts, torque converter, clutch cover, mounts, engine control computer, seals and gaskets. Front-Wheel-Drive System Drive shaft, axle, hub, bearings, seals and gaskets. Rear-Wheel-Drive System Differential carrier assembly, drive shaft, axle carrier, axle case
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    section entitled "Service Procedures and Specifications - Body" in the Owner's Manual. This Lexus Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Lexus Parts • Airborne chemicals, tree sap, road
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    the following: Tires Tires are covered by a separate warranty provided by the tire manufacturer. Normal maintenance services such as engine tune-ups; replacement of fluids and filters; lubrication; readily determined. *Lexus provides the first two scheduled maintenance services at no charge. See
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    adjustments is the exclusive remedy under this warranty or any implied warranty. Lexus connection with this vehicle. Lexus shall not be liable 9-10. Please note that you must use the National Center for Dispute Settlement before seeking You may also be required to use the National Center for Dispute
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    as a fine or denial of the right to use your vehicle - under local, state or federal law. This warranty is in effect for two years or 24,000 miles from the vehicle's in-service date, whichever occurs first. Additionally, components marked "8/80" in the parts list on pages 23-24 have coverage of
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    • Compressor • Condenser • Evaporator • Associated parts Air/Fuel Metering System • Air/fuel ratio feedback control system • Cold-start enrichment system • Deceleration control system WARRANTY • Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle
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    Parts Used in Systems Listed • Data link connector (8/80) • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb (8/80) • Pulleys, belts and idlers WARRANTY • Fuel filler cap • Fuel tank • Sealing gaskets and devices • Vapor liquid separator Exhaust Gas
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    in the Owner's Manual and this guide. Lexus will not deny systems, Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non-Genuine Lexus Parts
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    to an authorized Lexus dealership and present a copy of the emissions test report. Also, Lexus or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 37, "Obtaining Warranty Service California Certified Emission Control System that are registered and
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    .) 3)We have performed all emission control system preparations required by Lexus prior to the sale of the vehicle as set forth in Lexus' current pre-delivery service manual. 4)Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or 4,000
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    parts such as the fuel injection system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Lexus will repair your vehicle at no cost to you, including diagnosis, parts
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    is defective, the part will be repaired or replaced by Lexus. This is your LONG-TERM Emission Control System DEFECT WARRANTY. OWNER'S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner's Manual and this guide. Lexus recommends that you
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    and intake air surge tank Catalyst System • Exhaust front pipe (including catalytic converter) • Exhaust manifold (including manifold converter) WHAT IS NOT COVERED These warranty obligations do not apply to failures or noncompliance caused by: • The use of replacement parts not certified in
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    WARRANTY MAINTENANCE Evaporative Control System • Fuel tank Ignition System • Knock sensor Other Parts Used in Systems Listed • Transmission solenoid You are responsible for performance of the required maintenance indicated in the Owner's Manual and this guide. Lexus will not deny a warranty
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    your vehicle's emission control systems, Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non-Genuine Lexus Parts for maintenance and repairs
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    dealership is unable to complete repairs on your vehicle within 30 days, you may have the repairs made under Lexus' provisions for emergency warranty repairs. See page 37 for details. IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle's California emission
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    and not Lexus. Please refer to the tire warranty statement included with the owner information in your vehicle. To obtain warranty service for a tire, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Lexus dealer may
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 37
    AND MAINTENANCE GENERAL INFORMATION You are responsible for ensuring that your Lexus is operated and maintained according to the instructions in the Owner's Manual and the "Maintenance Information" section of this guide. You should keep detailed records of vehicle maintenance, since under some
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 38
    coverage is not dependent upon the use of any particular brand of replacement parts. However, Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle. Like all Lexus products, Genuine Lexus Parts are built to the highest standards of quality, durability
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    are covered by warranty. To receive reimbursement, present to an authorized Lexus dealership your paid repair invoices and any parts that were removed from the vehicle. You will be reimbursed for warranted parts at the manufacturer's suggested retail price and warranted Your Responsibilities 37
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    WARRANTY SERVICE labor at a geographically appropriate hourly rate multiplied by Lexus' recommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability for subsequent failures caused by improper repairs or the use of nonGenuine Lexus Parts unless
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    in detail in the "Maintenance" section of the Owner's Manual. It is especially important to check your vehicle's engine oil once a month and to regularly replace the engine oil and oil filter. Failure to do so can cause oil starvation and/or oil gelling, which can result in severe damage to your
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    date of service, mileage at time of service and a description of service and/or parts installation performed. The maintenance logs in this booklet are a good place to record this information. If you sell your vehicle, be sure to give your maintenance records to the new owner. Lexus will not
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    ensure that your vehicle receives first-quality service and factoryauthorized parts, Lexus recommends having maintenance performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 44
    oil level using the dipstick • Visually check engine coolant level on the see-through reservoir (under cover) • Visually check brake fluid level on the see-through reservoir • Visually check condition of battery MAINTENANCE 42 • Check level of windshield washer fluid • Check tire pressure • Check
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    wells and underside of vehicle to remove dirt and dust. Wash the vehicle body using a soft sponge or cotton cloth with mild car-wash soap. Rinse off with • If water does not bead on a clean vehicle surface, apply car wax using a soft cotton cloth when the body of the vehicle is cool. When Cleaning
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 46
    temperatures below 32° F or 0° C • Extensive idling and/or lowspeed driving for long distances, such as police, taxi or door-todoor delivery use If you drive primarily under any of the conditions noted, you should replace the engine oil and oil filter every six months or 5,000 miles. Some of these
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    the additional services listed in the charts. This added maintenance is required only if you drive primarily under any of the special operating conditions. • Visually inspect brake pads, calipers and rotors • Check installation of driver's floor mat • Road-test vehicle What are Lexus Personalized
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    your Lexus dealership. Your complimentary service will include these items: • Replace engine oil with 0W-20 oil; replace oil filter • Reset maintenance reminder light • Rotate tires • Visually inspect brake pads, calipers and rotors • Check installation of driver's floor mat • Road-test vehicle
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    SCHEDULED MAINTENANCE LOG NOTES MAINTENANCE Scheduled Maintenance Log 47
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    or 10,000 Miles2 J Replace engine oil with 0W-20 oil; replace oil filter J Reset maintenance reminder light J Rotate tires3 J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle If you drive primarily under this special operating condition
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    (IS 250 AWD) ___Rack and pinion assembly ___Rear differential oil ___Steering linkage and boots Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter
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    J Check installation of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that
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    mat J Road-test vehicle If you drive primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty roads: J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ 1Applies to models with same size front and rear tires and
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    J Check installation of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that
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    (IS 250 AWD) ___Rack and pinion assembly ___Rear differential oil ___Steering linkage and boots Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 56
    J Check installation of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that
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    MAINTENANCE LOG 72 Months or 60,000 Miles J Replace engine oil with 0W-20 oil; replace oil filter J Replace air conditioner filter J Replace brake fluid J Replace engine air filter J Replace Smart Key battery J Replace spark plugs1 J Reset maintenance reminder light J Inspect the following: ___Axle
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    J Check installation of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that
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    (IS 250 AWD) ___Rack and pinion assembly ___Rear differential oil ___Steering linkage and boots Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter
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    J Check installation of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 61
    mat J Road-test vehicle If you drive primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty roads: J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ 1Applies to models with same size front and rear tires and
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 62
    J Check installation of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 63
    (IS 250 AWD) ___Rack and pinion assembly ___Rear differential oil ___Steering linkage and boots Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 64
    J Check installation of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 65
    , fuel tank band and fuel tank vapor vent system hoses ___Fuel tank cap gasket ___Rack and pinion assembly ___Rear differential oil ___Steering linkage and boots ___Transfer case for signs of leakage (IS 250 AWD) ___Transmission for signs of leakage J Reset maintenance reminder light J Rotate
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    J Check installation of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 67
    (IS 250 AWD) ___Rack and pinion assembly ___Rear differential oil ___Steering linkage and boots Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 68
    J Check installation of driver's floor mat J Road-test vehicle Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 69
    mat J Road-test vehicle If you drive primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty roads: J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ 1Applies to models with same size front and rear tires and
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 70
    may be required when driving in dusty conditions, heavy traffic areas, urban areas, desert areas or dirt roads. Refer to your Owner's Manual for service details. Axle Shaft Boots Check the axle shaft boots and clamps for cracks, deterioration and damage. Replace any damaged parts and, if necessary
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    Oil Inspect each differential component for signs of leakage. If you discover any leakage, have it repaired immediately by a qualified technician. Refer to your Owner's Manual for fluid specifications. Drive Belt Inspect for cracks, excessive wear and oiliness. Check the belt tension and adjust
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    with SAE 0W-20 at the next oil change. See your Lexus dealer for oil specifically formulated for your vehicle's engine. For instructions on how to reset the reminder light, refer to your Owner's Manual. Note: If you do the majority of your driving under any of the special operating conditions
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 73
    EXPLANATION OF MAINTENANCE ITEMS Road Test While driving the vehicle, check for proper operation of engine, transmission, brakes and steering. Also check the parking brake, and check for abnormal noise or vibration from any part of the vehicle. Spark Plugs Replace at specified interval. Install new
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 74
    VEHICLE IDENTIFICATION Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number MAINTENANCE 72 Scheduled Maintenance Log
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    -46 Other services ...5-6 Differential oil ...48-67*, 69 Dispute resolution ...9-13, 21 Drive belt ...48-67*, 69 Driver's floor mat ...48-67*, 69 Emergency repairs ...37-38 Engine air filter ...48-67*, 69 Engine coolant ...42, 48-67*, 69 Engine oil and oil filter ...42, 48-67*, 70 Exhaust pipes and
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    front cover, 35, 41 INDEX 74 Manual transmission ...70 Nuts and bolts on chassis ...48-67*, 70 Oil change ...48-67*, 70 Owner responsibilities ...25, 29, 31, 35-38 Parts replacement ...7, 16, 25, 32, 36 Pre-delivery service ...1 Quality control ...7 Rack and pinion assembly ...48-67*, 70 Road test
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    28-33 Corrosion perforation ...19 Coverages at a glance ...15 Federal Emission Control ...22-27 General provisions ...16-17 Powertrain ...18 Restraint systems ...18 Tires ...34 Towing ...19 What is not covered ...17, 19-21, 23, 30 INDEX *See scheduled maintenance log for maintenance interval. 75
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    If your name or address has changed or if you purchased your Lexus as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Lexus to contact you with important product or safety updates concerning your vehicle. If there is no longer
  • 2012 Lexus IS 250 | Warranty and Services Guide - Page 79
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    THE PURSUIT OF PERFECTION. 00505-12WSG-IS250 8/11
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2012
IS250, IS250C
WARRANTY AND SERVICES GUIDE
OwnerAmenities
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WarrantyInformation
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MaintenanceRequirements