2013 Lexus ES 300 Warranty and Services Guide

2013 Lexus ES 300 Manual

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  • 2013 Lexus ES 300 | Warranty and Services Guide - Page 1
    201 3 ES 300h WARRANTY AND SERVICES GUIDE Owner Amenities | Warranty Information | Maintenance Requirements
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    or replace any high-voltage (orange-colored) wiring and connectors. Never try to open the service plug access hole located in the luggage compartment. If an accident occurs, do not touch any high-voltage parts, cables or connectors or parts such as the DC/DC converter under the hood or the hybrid
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    procedures and information on any special services. Warranty Coverage: Your Lexus is covered by one of the finest warranties in doors can be programmed to remain locked when you shift into "Park." See your dealer for details. Pre-Delivery Service: Your dealership has performed a thorough service
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    Assistance ...6 Other Benefits and Assistance Quality Control ...7 Vehicle Service History ...7 Vehicle Service Agreements ...7 Body Repairs ...7 The Smart Key ...8 WARRANTY INFORMATION Introduction If You Need Assistance ...9 The Lexus Commitment ...14 Warranty Coverages at a Glance ...15 Your
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    37 MAINTENANCE INFORMATION Introduction The Importance of Scheduled Maintenance ...39. Maintenance and Lexus Warranty Coverage ...40 Lexus Dealership Service ...4 1 General Maintenance and Regular Use ...42 Scheduled Maintenance Log Determining Your Maintenance Interval: Months vs. Mileage ...44
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    Features" section of the Specifications chapter in your Owner's Manual.) Programming of these features is performed once at no charge, provided you obtain the service at the six-month/5,000-mile scheduled maintenance service. Programming of some Lexus Personalized Settings requires special
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    miles from home. • Your vehicle's malfunction is caused by a warranty-covered condition. • Repairs will take longer than eight hours to complete. To obtain reimbursement for rental car and lodging expenses, contact a Lexus dealership service consultant. Loaner Vehicle If your vehicle must be kept
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    Vehicle Identification Number (VIN) found on the vehicle registration paperwork and on the certification label located inside the driver's door jamb • Owner motor club created exclusively for Lexus owners. Benefits include roadside assistance coverage, a trip-planning service and discounts on travel
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    . cost of specific repairs beyond the factory warranty period. They also cover services such as towing, substitute transportation and lodging to minimize your inconvenience should your vehicle require repair. Lexus vehicle service agreements are available with a variety of coverage options. A Lexus
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    locksmiths may also be able to generate a replacement mechanical key. If a Lexus dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high-security key service. Keeping the Key Safe Replacing a Smart Key may be costly. We advise you to keep a spare
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    information: • 17-digit Vehicle Identification Number (VIN) found on the vehicle registration paperwork and on the certification label located inside the driver's door jamb • Current vehicle mileage • Name of your selling and servicing Lexus dealerships • Your day and evening telephone numbers
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    by NCDS will arbitrate your case by reviewing the facts you present; having the vehicle inspected, if necessary; and promptly rendering a fair and equitable decision. How much will it cost? The service is provided at no cost to you. It is part of Lexus' effort to promptly and equitably resolve your
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    Lexus New Vehicle Limited Warranty. However, NCDS will not arbitrate 1) claims involving a vehicle used primarily for commercial purposes unless the Lemon Laws of your state cover vehicles used the attention of Lexus or one of its is included in the Lemon Law Guide located in your vehicle, or you
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    following information: • Vehicle year, make, model, VIN, mileage and date of purchase. • A brief problem. How does the arbitration process work? When NCDS receives your request, it will be forwarded to the Lexus and documents, the arbitrator(s) will review the applicable legal standards and render
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    not limited to repairs; reimbursement for repairs and incidental expenses, such as towing costs; and repurchase or replacement of your vehicle. The decision of the arbitrator(s) is binding on Lexus but not on you. Lexus must comply with the decision shortly after it is rendered, usually within 30
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    Services Guide describes the terms of Lexus warranty coverage as well as general owner responsibilities. The section beginning on page 39 describes your vehicle's maintenance requirements. Be sure to review policy adjustment to pay for specific repairs that are no longer covered by warranty. When we
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    WARRANTY COVERAGES AT A GLANCE WARRANTY Introduction 15
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    the first date the vehicle is either delivered to an ultimate purchaser, leased, or used as a company car or demonstrator. Which Vehicles Are Covered These warranties apply to 2013 model-year Lexus ES 300h vehicles registered and normally operated in the United States, U.S. territories and Canada
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    is the exclusive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation Your Rights Under State Law These warranties give you specific legal rights. You may also have other rights that vary from state to state. Your
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    listed here and supplied by Lexus, subject to the exceptions indicated under "What Is Not Covered" on pages 19-20: • Battery control module (battery voltage sensor) • Hybrid battery • Hybrid control module (power management control module) • Inverter with converter Coverage is for 96 months
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    your vehicle from corrosion, see the section entitled "Service Procedures and Specifications - Body" in the Owner's Manual. Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Lexus dealership is covered. Your Warranties in Detail 19
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    also does not cover the following: Tires Tires are covered by a cost of transportation, telephone calls and lodging; the loss of personal or commercial property; and the loss of pay or revenue. WARRANTY 20 Maintenance Expense* Normal maintenance services such as engine tune-ups; replacement
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    or any implied warranty. Lexus does not authorize any person connection with this vehicle. Lexus shall not be liable for pages 9-1 0. Please note that you must use the National Center for Dispute Settlement before seeking You may also be required to use the National Center for Dispute Settlement
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    COVERED AND HOW LONG Emission Defect Warranty Lexus warrants that your vehicle: • Was designed, built and equipped to conform at the time of sale Lexus provides coverage of four years or 50,000 miles, whichever occurs first. Specific or denial of the right to use your vehicle - under local, state or
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    The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" System • Intake manifold and intake air surge tank Catalyst System • Catalytic converter and protector (8/80) • Constricted fuel filler neck • Exhaust manifold •
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    • Sealing gaskets and devices • Sensors, solenoids, switches and valves WARRANTY 24 • Hybrid battery* • Hybrid battery junction block • Hybrid control module (power management control module) (8/80)* • Inverter with converter* • Motor • System main relay and battery current sensor Ignition System
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    indicated in the Owner's Manual and this guide. Lexus will not deny a warranty covered by this warranty. REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Lexus recommends the use of Genuine Lexus Parts when servicing
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    the control of Lexus or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 37, "Obtaining Warranty Service." IF YOU state that adopts California emission warranty provisions are also covered by the California Emission Control Warranty (see page 28
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    use before 1968.) 3)We have performed all emission control system preparations required by Lexus prior to the sale of the vehicle as set forth in Lexus' current pre-delivery service manual and used in accordance with the written instructions for proper maintenance and use, Lexus will remedy
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    that adopts California emission warranty provisions are covered by this warranty. Connecticut, Maine, converter and engine computer. Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Lexus will repair your vehicle at no cost
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    part will be repaired or replaced by Lexus. This is your LONGTERM Emission Control System DEFECT WARRANTY. OWNER'S WARRANTY RESPONSIBILITIES You are responsible for performance of the required maintenance indicated in the Owner's Manual and this guide. Lexus recommends that you retain all receipts
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    (including catalytic converter) • Exhaust manifold (including manifold converter) EGR System • EGR cooler Evaporative Control System • Charcoal canister • Fuel tank WHAT IS NOT COVERED These warranty obligations do not apply to failures or noncompliance caused by: • The use of replacement parts not
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    voltage sensor) • Hybrid battery* • Hybrid control module (power management control module)* • Inverter with converter* • Transaxle (including motor and generator) You are responsible for performance of the required maintenance indicated in the Owner's Manual and this guide. Lexus will not deny
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    your vehicle's emission control systems, Lexus recommends the use of Genuine Lexus Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement parts and you may elect to use non-Genuine Lexus Parts for maintenance and repairs
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    dealership is unable to complete repairs on your vehicle within 30 days, you may have the repairs made under Lexus' provisions for emergency warranty repairs. See page 37 for details. IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle's California emission
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    come as original equipment on your vehicle are warranted by their manufacturer and not Lexus. Please refer to the tire warranty statement included with the owner information in your vehicle. To obtain warranty service for a tire, take the tire to an authorized dealer of the tire manufacturer. (Refer
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    AND MAINTENANCE GENERAL INFORMATION You are responsible for ensuring that your Lexus is operated and maintained according to the instructions in the Owner's Manual and the "Maintenance Information" section of this guide. You should keep detailed records of vehicle maintenance, since under some
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    , Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle. Like all Lexus products, Genuine Lexus Parts are built to the highest standards of quality, durability and performance. They are also designed to fit your vehicle's exact specifications. WARRANTY
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    perform the repairs yourself or have them performed by another automotive service provider. Lexus will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement, present to an authorized Lexus dealership your paid repair invoices and WARRANTY Outside the United
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    retail price and warranted labor at a geographically appropriate hourly rate multiplied by Lexus' recommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability for subsequent failures caused by improper repairs or the use of nonGenuine Lexus Parts
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    maintenance is essential to obtaining the highest level of performance, safety and reliability from your Lexus. It can also enhance your vehicle's resale value. This section of the Warranty and Services Guide is designed to help you make sure your vehicle receives proper and timely maintenance. It
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    of proper maintenance are not covered under warranty. Maintenance and repair services may be performed by you or by any automotive service provider you choose. Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus dealership for maintenance and repairs
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    and repairs not performed by an authorized Lexus dealership should be performed by a qualified technician following procedures in Lexus service and repair publications. Please refer to the important safety precautions found on the inside front cover of this booklet. MAINTENANCE Introduction 41
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    AND REGULAR USE In addition to scheduled maintenance, your Lexus hybrid vehicle requires ongoing general maintenance such as fluid checks and visual inspections. The recommended guidelines for inspections are listed below. Please refer to the "Maintenance" section of the Owner's Manual for
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    (including luggage compartment door) are closed and lights are turned off When Cleaning the Exterior • Working from top to bottom, apply lots of low-pressure water to the body, wheel wells and underside of vehicle to remove dirt and dust. Wash the vehicle body using a soft sponge or cotton cloth
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    Your Maintenance Interval: Months vs. Mileage Lexus recommends obtaining scheduled maintenance for your door-todoor delivery use • Towing. Not all vehicles are designed for towing. Refer to the Owner's Manual for details. If you drive primarily under any of the conditions noted, you should replace
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    Features" section of the Specifications chapter in your Owner's Manual.) Programming of these features is performed once at no charge, provided you obtain the service at the six-month/5,000-mile scheduled maintenance service. Programming of some Lexus Personalized Settings requires special
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    at 12 months or 10,000 miles, whichever occurs first. To obtain this service, contact your Lexus dealership. Your complimentary service will include these items: • Replace engine oil with 0W-20 oil; replace oil filter • Reset maintenance reminder light • Rotate tires • Visually inspect brake pads
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    SCHEDULED MAINTENANCE LOG NOTES MAINTENANCE Scheduled Maintenance Log 47
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    J Inspect axle shaft boots J Inspect ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J Tighten nuts and bolts on chassis 12 Months or 10,000 Miles2 J Replace engine oil with 0W-20 oil; replace oil filter J Reset maintenance reminder light J Rotate tires
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    assembly ___Steering linkage and boots Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that apply. Some conditions
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    roads: J Inspect axle shaft boots J Inspect ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace
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    Replace air conditioner filter J Replace brake fluid J Replace engine air filter J Inspect the following: ___Axle shaft boots ___Ball joints and dust covers linkage and boots ___Transmission for signs of leakage J Replace Smart Key battery J Visually inspect brake pads, calipers and rotors
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    not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace : J Inspect axle shaft boots J Inspect ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J
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    assembly ___Steering linkage and boots Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that apply. Some conditions
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    roads: J Inspect axle shaft boots J Inspect ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace
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    engine oil with 0W-20 oil; replace oil filter J Replace air conditioner filter J Replace brake fluid J Replace engine air filter J Replace Smart Key battery J Reset maintenance reminder light J Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses
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    not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace : J Inspect axle shaft boots J Inspect ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J
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    assembly ___Steering linkage and boots Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that apply. Some conditions
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    roads: J Inspect axle shaft boots J Inspect ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace
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    engine oil with 0W-20 oil; replace oil filter J Replace air conditioner filter J Replace brake fluid J Replace engine air filter J Replace Smart Key battery J Reset maintenance reminder light J Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses
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    not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace : J Inspect axle shaft boots J Inspect ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J
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    assembly ___Steering linkage and boots Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that apply. Some conditions
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    roads: J Inspect axle shaft boots J Inspect ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace
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    engine oil with 0W-20 oil; replace oil filter J Replace air conditioner filter J Replace brake fluid J Replace engine air filter J Replace Smart Key battery J Replace spark plugs1 J Inspect the following: ___Axle shaft boots ___Ball joints and dust covers ___Body ___Brake lines and hoses ___Brake
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    not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace : J Inspect axle shaft boots J Inspect ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J
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    assembly ___Steering linkage and boots Note: If 0W-20 oil was not used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that apply. Some conditions
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    roads: J Inspect axle shaft boots J Inspect ball joints and dust covers J Inspect engine air filter J Inspect steering linkage and boots J used at last oil change, or if you drive primarily under certain special operating conditions, you should also replace the engine oil with 0W-20 oil and replace
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    Replace air conditioner filter J Replace brake fluid J Replace engine air filter J Replace engine coolant (see page 70) J Replace inverter coolant (see page 70) J Replace Smart Key battery J Reset maintenance reminder light J Inspect the following: ___Axle shaft boots ___Ball joints and dust covers
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    battery, located behind the rear seats, is a sealed, maintenance-free specialapplication battery that is different from a conventional automotive battery. Replacement batteries are available from your Lexus dealership. Battery: Hybrid (Traction Battery) The hybrid battery is a NiMH (nickel metal
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    panels, inner panels of the hood and doors, and underneath the vehicle. Apply touch-up paint to any chips and scratches or have them repaired by a qualified technician. Brake Fluid Replace using fluid type specified in your Owner's Manual. A qualified technician should perform this operation. Brake
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    not available, SAE 5W-20 may be used; however, it must be replaced with SAE 0W-20 at the next oil change. See your Lexus dealer for oil specifically formulated for your vehicle's engine. For instructions on how to reset the reminder light, refer to your Owner's Manual. Note: If you do the majority
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    , and check for abnormal noise or vibration from any part of the vehicle. Spark Plugs Replace at specified interval. Install new plugs of the same type as originally equipped (see your Owner's Manual). A qualified technician should perform this operation. Steering Linkage and Boots With the vehicle
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    maintenance.) Any service that requires inspecting or replacing transmission/ front differential fluid should be performed by a qualified technician following procedures in Lexus service and repair publications. Please refer to the important safety precautions on the inside front cover of this
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    VEHICLE IDENTIFICATION Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number MAINTENANCE Scheduled Maintenance Log 73
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    battery) ...43, 68 Battery: Hybrid (traction battery) ...inside front cover, 42, 68 Body inspection ...48-67*, 69 Body repairs ...7 Brakes Fluid ...42, 69 Lines and hoses ...48-67*, 69 Pads, calipers and rotors ...48-67*, 69 INDEX 74 Complimentary services Maintenance services ...4, 45-46 Other
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    -38 Parts replacement ...7, 16, 25, 32, 36 Pre-delivery service ...1 Quality control ...7 Rack and pinion assembly ...48-67*, 71 Road test ...48-67*, 71 Roadside assistance ...1, 6 Running out of fuel ...42 Safety precautions ...inside front cover Service agreements ...7 Service history ...7 INDEX
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    perforation ...19 Coverages at a glance ...15 Federal Emission Control ...22-27 General provisions ...16-17 Hybrid system ...18 Powertrain ...18 Restraint systems ...18-19 Tires ...34 Towing ...19 What is not covered ...17, 19-21, 23, 30 *See scheduled maintenance log for maintenance interval.
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    If your name or address has changed or if you purchased your Lexus as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Lexus to contact you with important product or safety updates concerning your vehicle. If there is no longer
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201 3
ES 300h
WARRANTY AND SERVICES GUIDE
Owner Amenities
|
Warranty Information
|
Maintenance Requirements