2013 Lexus ES 350 Warranty and Services Guide

2013 Lexus ES 350 Manual

2013 Lexus ES 350 manual content summary:

  • 2013 Lexus ES 350 | Warranty and Services Guide - Page 1
    201 3 ES 350 WARRANTY AND SERVICES GUIDE Owner Amenities | Warranty Information | Maintenance Requirements
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    AUTHORIZED DEALERSHIP MAINTENANCE AND REPAIRS Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255-3987.
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    . Welcome to the Lexus family! Scheduled Maintenance: Your vehicle requires maintenance every six months or 5,000 miles, whichever comes first. See page 44 for details. Dealership Service Department: Your service department is committed to helping you keep your Lexus performing at its best. Your
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    TABLE OF CONTENTS OWNER AMENITIES Complimentary Services First Scheduled Maintenance Service ...4 Second Scheduled Maintenance Service ...4 Loaner Vehicle ...5 Travel Protection ...5 Roadside Assistance ...6 Other Benefits and Assistance Quality Control ...7 Vehicle Service History ...7 Vehicle
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    39. Maintenance and Lexus Warranty Coverage ...40 Lexus Dealership Service ...4 1 General Maintenance and Regular Use ...42 Scheduled Maintenance Log Determining Your Maintenance Interval: Months vs. Mileage ...44 Special Operating Conditions ...44 Complimentary First Scheduled Maintenance Service
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    the "Customizable Features" section of the Specifications chapter in your Owner's Manual.) Programming of these features is performed once at no charge, provided you obtain the service at the six-month/5,000-mile scheduled maintenance service. Programming of some Lexus Personalized Settings requires
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    installation of driver's floor mat • Road-test vehicle If you do the majority of your driving under certain special operating conditions, additional items are included in this service. See the "12 Months or 10,000 Miles" chart on page 48. Travel Protection Lexus will reimburse for a rental car for
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    Services Provided • Roadside services such as battery jump-start, tire change, fuel delivery, vehicle extrication and towing in case of minor accident. • Towing to the nearest Lexus label located inside the driver's door jamb • Owner's name and home address • Vehicle license plate number
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    works with selected collision repair centers that meet Lexus' strict requirements for Vehicle Service History When you have your vehicle serviced at a Lexus dealership, your service information is recorded in the Lexus National Service History database. This is the first database of its kind in the
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    a Lexus dealer is not available, please refer to www.aloa.org to find a bonded/registered locksmith who performs high-security key service. Keeping key controls the remote-entry and theft-deterrent systems, enables the push-button start switch and controls the engine immobilizer. The mechanical
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    is our first priority. Should you have a problem or concern, please take the following steps to ensure the quickest possible response: Step 1 Discuss the situation with a dealership manager, such as the service manager or customer satisfaction manager. If necessary, ask the dealership owner or
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    state. See the Lemon Law Guide for specific requirements applicable in your state. reviewing the facts you present; having the vehicle inspected, if necessary; and promptly rendering a fair and equitable decision. How much will it cost? The service is provided at no cost to you. It is part of Lexus
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    types of disputes are eligible? NCDS resolves disputes involving Lexus product reliability and warranty performance that arise during the greater of 1) four years or 50,000 miles from the vehicle's in-service A claim form is included in the Lemon Law Guide located in your vehicle, or you may request
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    problem. How does the arbitration process work? When NCDS receives your request, it will be forwarded to the Lexus area office for response. At the request of either party or the arbitrators, NCDS may schedule documents, the arbitrator(s) will review the applicable legal standards and render
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    types of decisions are rendered, and how do I know if Lexus NCDS will contact you within 10 days of scheduled compliance to ensure that Lexus has complied in a timely manner. Are there vehicle. Is the Dispute Settlement Program subject to change? The information in this booklet about the program is
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    as you enjoy driving it. This section of the Warranty and Services Guide describes the terms of Lexus warranty coverage as well as general owner responsibilities. The section beginning on page 39 describes your vehicle's maintenance requirements. Be sure to review this information carefully, since
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    WARRANTY COVERAGES AT A GLANCE WARRANTY Introduction 15
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    begins on the vehicle's in-service date, which is the first date the vehicle is either delivered to an ultimate purchaser, leased, or used as a company car or demonstrator. Which Vehicles Are Covered These warranties apply to 2013 model-year Lexus ES 350 models registered and normally operated in
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    Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Lexus does not Your Rights Under State Law These warranties give you specific legal rights. You may also have other rights that vary from state to state.
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    by Lexus, subject to the exceptions indicated under "What Is Not Covered" on pages 19-20. Coverage is for 72 months or 70,000 miles, whichever occurs first. Engine Cylinder block and head and all internal parts, timing belt and cover, flywheel, oil pan, water pump, fuel pump, engine mounts, engine
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    section entitled "Service Procedures and Specifications - Body" in the Owner's Manual. This Lexus Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual • Installation of non-Genuine Lexus Parts • Airborne chemicals, tree sap, road
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    page 34. Normal Wear and Tear Noise, vibration, cosmetic conditions and other revenue. WARRANTY 20 Maintenance Expense* Normal maintenance services such as engine tune-ups; replacement readily determined. *Lexus provides the first two scheduled maintenance services at no charge.
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    Extra Expenses and Damages The performance of necessary repairs and adjustments is the exclusive remedy under this warranty or any implied warranty. Lexus does not authorize any person , see the appropriate page of the Lemon Law Guide located in your vehicle. WARRANTY 21 Your Warranties in Detail
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    two years or 24,000 miles from the vehicle's inservice date, whichever occurs first. However, under the terms of the Basic Warranty, Lexus provides coverage of four years or 50,000 miles, which ever occurs first. Specific components may have longer coverage under the terms of the Powertrain Warranty
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    • Condenser • Evaporator • Associated parts Air/Fuel Metering System • Air/fuel ratio feedback control system • Cold-start enrichment system • Deceleration control system WARRANTY • Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body - Other
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    fuel filler neck • Exhaust manifold • Exhaust pipe (manifold to catalyst and/or catalyst to catalyst) Evaporative Control System • Charcoal canister • Diaphragm valve Positive Crankcase Ventilation (PCV) System • Oil whichever occurs first. *Warranted until first required maintenance under terms of
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    FEDERAL EMISSION CONTROL WARRANTY MAINTENANCE You are responsible for performance of the required maintenance indicated in the Owner's Manual and this guide. Lexus will not deny a warranty claim solely because you do not have records to show that you maintained your vehicle. However, any failure or
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    your vehicle fails an EPA-approved emissions test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an authorized Lexus dealership and present a copy of the emissions test report. Also, take your maintenance records in case they are needed. If your claim
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    preparations required by Lexus prior to the sale of the vehicle as set forth in Lexus' current pre-delivery service manual. 4)Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test within three months or 4,000 miles (whichever comes first) of delivery to
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    Air Resources Board (CARB) and Lexus are pleased to explain the emission control system warranty for your 2013 vehicle. In California, new maintenance of your vehicle. Your emission control system may include parts such as the fuel injection system, ignition system, catalytic converter and engine
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    indicated in the Owner's Manual and this guide. Lexus recommends that you retain all receipts covering maintenance on your vehicle, but Lexus cannot deny warranty coverage solely for the lack of receipts or your failure to ensure the performance of all scheduled maintenance. You are responsible
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    from the vehicle's in-service date, whichever occurs first. Air Conditioning System • Compressor • Condenser • Evaporator Air/Fuel Metering System • Engine control computer (engine control module) • Throttle body • Transmission control computer (transmission control module) Air Induction System
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    Ignition System • Knock sensor Other Parts Used in Systems Listed • Transmission solenoid You are responsible for performance of the required maintenance indicated in the Owner's Manual and this guide. Lexus will not deny a warranty claim solely because you do not have records to show that
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    those of Genuine Lexus Parts, you must follow the maintenance and replacement schedules for the parts you are using. In addition, you should ensure that such parts are warranted by their manufacturers to be equivalent to Genuine Lexus Parts. IF YOUR VEHICLE FAILS A SMOG-CHECK TEST If your vehicle
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    dealership is unable to complete repairs on your vehicle within 30 days, you may have the repairs made under Lexus' provisions for emergency warranty repairs. See page 37 for details. IF YOU HAVE QUESTIONS If you have questions or concerns about your vehicle's California emission
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    come as original equipment on your vehicle are warranted by their manufacturer and not Lexus. Please refer to the tire warranty statement included with the owner information in your vehicle. To obtain warranty service for a tire, take the tire to an authorized dealer of the tire manufacturer. (Refer
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    INFORMATION You are responsible for ensuring that your Lexus is operated and maintained according to the instructions in the Owner's Manual and the "Maintenance Information" section of this guide. You should keep detailed records of vehicle maintenance, since under some circumstances they may be
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    to the highest standards of quality, durability and performance. They are also designed to fit your vehicle's exact specifications. WARRANTY 36 Your Lexus dealership maintains an extensive inventory of Genuine Lexus Parts to meet your vehicle service needs. And because it is linked electronically
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    the repairs yourself or have them performed by another automotive service provider. Lexus will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement, present to an authorized Lexus dealership your paid repair invoices and any parts that were removed from the
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    OBTAINING WARRANTY SERVICE labor at a geographically appropriate hourly rate multiplied by Lexus' recommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability for subsequent failures caused by improper repairs or the use of nonGenuine Lexus Parts
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    , your Lexus requires ongoing general maintenance such as fluid checks and visual inspections. These procedures are listed on pages 42-43 of this booklet and described in detail in the "Maintenance" section of the Owner's Manual. It is especially important to check your vehicle's engine oil once
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    date of service, mileage at time of service and a description of service and/or parts installation performed. The maintenance logs in this booklet are a good place to record this information. If you sell your vehicle, be sure to give your maintenance records to the new owner. Lexus will not
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    To ensure that your vehicle receives first-quality service and factoryauthorized parts, Lexus recommends having maintenance performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus Customer Satisfaction at (800) 255
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    REGULAR USE In addition to scheduled maintenance, your Lexus requires ongoing general maintenance such as fluid checks and visual inspections. The recommended guidelines for inspections are listed below. Please refer to the "Maintenance" section of the Owner's Manual for a detailed description of
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    GENERAL MAINTENANCE AND REGULAR USE When Cleaning the Exterior • Working from top to bottom, apply lots of low-pressure water to the body, wheel wells and underside of vehicle to remove dirt and dust. Wash the vehicle
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    use • Towing. Not all vehicles are designed for towing. Please refer to the Owner's Manual for details. MAINTENANCE If you drive primarily under any of the conditions noted, you should replace the engine oil and oil filter every six months or 5,000 miles. Some of these special operating conditions
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    , see the "Customizable Features" section of the Specifications chapter in your Owner's Manual.) Programming of these features is performed once at no charge, provided you obtain the service at the six-month/5,000-mile scheduled maintenance service. Programming of some Lexus Personal ized Settings
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    your second scheduled maintenance service at no charge. The service is performed at 12 months or 10,000 miles, whichever occurs first. To obtain this service, contact your Lexus dealership. Your complimentary service will include these items: • Replace engine oil with 0W-20 oil; replace oil filter
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    SCHEDULED MAINTENANCE LOG NOTES MAINTENANCE Scheduled Maintenance Log 47
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    or 10,000 Miles2 J Replace engine oil with 0W-20 oil; replace oil filter J Reset maintenance reminder light J Rotate tires J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle If you drive primarily under this special operating condition
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    also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that apply. Some conditions require additional maintenance. See below. If you drive primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty
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    SCHEDULED MAINTENANCE LOG 24 Months or 20,000 Miles J Replace engine oil with 0W-20 oil; replace oil filter J Reset maintenance reminder light J Rotate tires J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle If you drive primarily
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    installation of driver's floor mat J Road-test vehicle If you drive primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty roads: J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Scheduled Maintenance Log 51
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    also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that apply. Some conditions require additional maintenance. See below. If you drive primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty
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    also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that apply. Some conditions require additional maintenance. See below. If you drive primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty
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    SCHEDULED MAINTENANCE LOG 60 Months or 50,000 Miles J Replace engine oil with 0W-20 oil; replace oil filter J Reset maintenance reminder light J Rotate tires J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle If you drive primarily
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    installation of driver's floor mat J Road-test vehicle If you drive primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty roads: J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Scheduled Maintenance Log 55
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    also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that apply. Some conditions require additional maintenance. See below. If you drive primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty
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    also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that apply. Some conditions require additional maintenance. See below. If you drive primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty
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    SCHEDULED MAINTENANCE LOG 96 Months or 80,000 Miles J Replace engine oil with 0W-20 oil; replace oil filter J Reset maintenance reminder light J Rotate tires J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle If you drive primarily
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    installation of driver's floor mat J Road-test vehicle If you drive primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty roads: J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Scheduled Maintenance Log 59
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    also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that apply. Some conditions require additional maintenance. See below. If you drive primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty
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    also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that apply. Some conditions require additional maintenance. See below. If you drive primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty
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    SCHEDULED MAINTENANCE LOG 132 Months or 110,000 Miles J Replace engine oil with 0W-20 oil; replace oil filter J Reset maintenance reminder light J Rotate tires J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle If you drive primarily
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    SCHEDULED MAINTENANCE LOG 144 Months or 120,000 Miles J Replace engine oil with 0W-20 oil; replace oil filter J Replace air conditioner filter J Replace brake fluid J Replace engine air filter J Replace Smart Key battery J Replace spark plugs1 J Inspect the following: ___Axle shaft boots ___Ball
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    also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that apply. Some conditions require additional maintenance. See below. If you drive primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty
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    also replace the engine oil with 0W-20 oil and replace the oil filter. See page 44 for conditions that apply. Some conditions require additional maintenance. See below. If you drive primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty
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    SCHEDULED MAINTENANCE LOG 168 Months or 140,000 Miles J Replace engine oil with 0W-20 oil; replace oil filter J Reset maintenance reminder light J Rotate tires J Visually inspect brake pads, calipers and rotors J Check installation of driver's floor mat J Road-test vehicle If you drive primarily
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    installation of driver's floor mat J Road-test vehicle If you drive primarily under this special operating condition, perform these additional items: Driving on dirt roads or on dusty roads: J Tighten nuts and bolts on chassis MAINTENANCE Date: _____ Mileage: _____ Scheduled Maintenance Log 67
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    technician. For further information on maintenance services that you can perform yourself, see the maintenance sections of your Owner's Manual. Air Conditioner Filter Replace at specified intervals. More frequent replacement may be required when driving in dusty conditions, heavy traffic areas
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    Mat • Only use the driver's floor mat designed specifically for the model and model year of your vehicle, such as Lexus Genuine floor mats. • Always properly secure the driver's floor mat using the retaining hooks. • Never install another floor mat on top of the existing driver's floor mat. • Never
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    with SAE 0W-20 at the next oil change. See your Lexus dealer for oil specifically formulated for your vehicle's engine. For instructions on how to reset the reminder light, refer to your Owner's Manual. Note: If you do the majority of your driving under any of the special operating conditions
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    operation of engine, transmission, brakes and steering. Also check the parking brake, and check for abnormal noise or vibration from any part of the vehicle. Spark Plugs Replace at specified interval. Install new plugs of the same type as originally equipped (see your Owner's Manual). A qualified
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    VEHICLE IDENTIFICATION Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number MAINTENANCE 72 Scheduled Maintenance Log
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    -67*, 69 Complimentary services Maintenance services ...4, 45-46 Other services ...5-6 Dispute resolution ...9-13, 21 Drive belt ...48-67*, 69 Driver's floor mat ...48-67*, 69 Emergency repairs ...37-38 Engine air filter ...48-67*, 69 Engine coolant ...42, 48-67*, 69 Engine oil and oil filter ...42
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    maintenance ...inside front cover, 35, 41 INDEX 74 Nuts and bolts on chassis ...48-67*, 70 Oil change ...48-67*, 70 Owner responsibilities ...25, 29, 31, 35-38 Parts replacement ...7, 16, 25, 32, 36 Pre-delivery service ...1 Quality control ...7 Rack and pinion assembly ...48-67*, 70 Road test
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    71 Tire-pressure warning sensors ...71 Tires, warranty coverage ...34 Towing ...44 Transmission ...48-67*, 71 Travel protection ...5 Warranty coverages Basic ...18 California Emission Control is not covered ...17, 19-21, 23, 30 INDEX *See scheduled maintenance log for maintenance interval. 75
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    NOTES 76
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    If your name or address has changed or if you purchased your Lexus as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Lexus to contact you with important product or safety updates concerning your vehicle. If there is no longer
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201 3
ES 350
WARRANTY AND SERVICES GUIDE
Owner Amenities
|
Warranty Information
|
Maintenance Requirements