2001 Lincoln Navigator Warranty Guide 2nd Printing
2001 Lincoln Navigator Manual
2001 Lincoln Navigator manual content summary:
- 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 1
, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Lincoln Customer Assistance Center. In the United States: Ford Motor Company Lincoln Customer Assistance Center 16800 Executive Plaza - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 2
Your Vehicle Properly Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2001-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service (United States, Puerto Rico, And - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 3
Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. FORD EXTENDED SERVICE PLAN 9. DISPUTE SETTLEMENT BOARD 10. STATE WARRANTY ENFORCEMENT LAWS 11. IMPORTANT INFORMATION ABOUT TOWN CAR LIMOUSINE CONVERSIONS 17 17 18 19 21 22 - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 4
apply to your 2001-model Lincoln vehicle. If you bought a previously owned 2001-model vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company provides the Emissions Defect Warranties and Emissions Performance Warranties which cover your emissions control systems (pages 13 - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 5
Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services Certain parts have limited warranty coverage if replacement is - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 6
Service Guide will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle and confirmation of maintenance work is always entered in your Scheduled Maintenance Guide. Your Ford or Lincoln-Mercury - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 7
pay the servicing Ford dealer in a foreign country or U.S. Federalized Territories for a repair that is covered under the U.S. warranty. If this happens, be sure to save the paid repair order or invoice. You should present this document to a U.S. Ford Motor Company dealer for warranty - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 8
limited warranty for your 2001-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Neither Ford or Ford Motor Vehicle - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 9
New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER* SAFETY RESTRAINT SYSTEM CORROSION (Perforation only) 4/50,000 5/50,000 5/UNLIMITED * Certain parts also are covered for 3 years or 36,000 miles (whichever occurs first) if replacement is needed because - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 10
plugs • shock absorbers • clutch disc • engine belts and hoses • brake pads and linings • wiper blades Your New Vehicle Limited Warranty does not cover the replacement of any other parts not listed above if required due to the failure caused by normal wear and tear. Other items or conditions that - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 11
Coverage begins at the warranty start date and lasts for five years or 50,000 miles, whichever occurs first. During this coverage period, Ford Motor Company or Ford Motor Vehicle Assurance Company warrants your vehicle's safety belts and air bag Supplemental Restraint System (SRS) against defects in - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 12
correct fluid types and levels, and consult the Scheduled Maintenance Guide for proper ways to maintain your vehicle. Maintenance/Wear Your New Vehicle Limited Warranty does not cover (1) the replacement parts due to normal wear and tear (except for the wear item coverage described on page 7); and - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 13
(GVWR) exceeds 7,100 pounds. See important information about Town Car Limousine conversions (page 28). Time Limits on Coverage • After the first 12 months in service or 12,000 miles, whichever occurs first, wheel alignment and tire balancing are not covered unless required by a warranty repair. 10 - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 14
to Bumper Coverage has ended, Ford can arrange roadside assistance and charge your credit card unless the problem is covered by another Ford warranty. Ford will pay the tow charge under the other warranty. For emergency roadside assistance, call 1-800-521-4140 24 hours a day, 365 days a year. 11 - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 15
will cover towing to the nearest Ford Motor Company dealership. TRANSPORTATION ASSISTANCE Alternate transportation in the form of shuttle service, service loaner, or a rental car allowance is available for warranty service under the Lincoln Commitment Program. Please consult with your dealership - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 16
TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions Related Parts Certain Emissions Parts* 4/50,000 8/80,000 2/24,000 8/80,000 * Catalytic converters, electronic emissions control unit, and onboard emissions - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 17
), if you meet certain conditions. Under the Emissions Performance Warranty, Ford Motor Company also provides coverage, including labor and diagnosis, for eight years or 80,000 miles (whichever occurs first) for these emissions parts: • catalytic converter • electronic emissions control unit (PCM - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 18
Emissions Performance Warranty Coverage, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all these conditions: • You have maintained and operated your vehicle according to the instructions on - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 19
System and Oil Filler Cap • Powertrain Control Module Secondary Air Injection System Spark Control Components Spark Plugs and Ignition Wires Throttle Air Control Bypass Valve • Throttle Body Assembly (MFI) Important information about List of Parts Also covered by the two emissions warranties - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 20
COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Short-Term Warranty Long-Term Warranty* EMISSIONS PERFORMANCE WARRANTY 3/50,000 7/70,000 3/50,000 * These specific parts were selected on the basis of their estimated replacement cost at the time the California Air Resources Board - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 21
Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2001-model vehicle. In California, new motor vehicles must be designed, built, and equipped to meet the State's stringent anti-smog standards. Ford must warrant the emission control system - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 22
your vehicle to a Lincoln dealer as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days. As the vehicle owner, you should also be aware that Ford Motor Company may deny you warranty coverage if your vehicle or a part has failed due - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 23
OR MILEAGE COVERAGE PERIODS FOR ADDITIONAL CALIFORNIA EMISSIONS WARRANTIES (years/thousand miles, whichever first occurs) DEFECT WARRANTY 7/70* X(1) X(2) X(3) X(1) X(3) X(3) X(4) X(3) X X(5) PART NAME Anti-Lock Brake System (ABS) Module Catalytic Converter Exhaust Manifold Gasket Exhaust Manifold - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 24
maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 25
sure to obtain: (a) the parts that are replaced; and (b) a receipt for the work. Take the parts and receipt to your dealer, who will determine if the repair is covered under warranty. You should follow the same procedure if a warranted part is not available at your Lincoln dealer within 30 days from - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 26
that are not equivalent to Ford parts, your vehicle's emissions control systems may not work as effectively, and you may jeopardize your emissions warranty coverage. NOTE: FEDERAL WARRANTY ONLY The maintenance, replacement, or repair of emissions control devices or systems, the cost of which is not - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 27
using your vehicle. You will find these instructions in your Owner Guide and Scheduled Maintenance Guide. Be sure to save your service receipts and to keep accurate records of all maintenance work. If you are not satisfied with the handling of a warranty matter, see Customer Assistance, on the front - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 28
You can get more protection for your new Lincoln vehicle by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is an extended service contract backed by Ford Motor Company or Ford Motor Service Company. It provides: • benefits during the warranty period depending upon the plan you purchase - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 29
alternative process for resolving disputes. A warranty dispute replacement or repurchase laws. HOW DOES THE BOARD WORK? The Dispute Settlement Board offers a voluntary, free, independent process for resolving warranty disputes. You may apply to the Board if you are an eligible owner of a Ford Motor - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 30
10. State warranty enforcement laws These state laws - sometimes called "lemon laws" - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires - 2001 Lincoln Navigator | Warranty Guide 2nd Printing - Page 31
Town Car Limousine conversions Ford Motor Company authorizes only Lincoln Qualified Vehicle Modifiers to perform Lincoln Town Car Limousine conversions. Lincoln Town Cars Limited Warranty is voided, any Ford Extended Service Plan (ESP) contract is voided, applicable Emissions Warranties may also
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Your satisfaction is our #1 goal. If you have questions or concerns with your
vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales Manager
or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level, please
contact the Lincoln Customer Assistance Center.
In the United States:
Ford Motor Company
Lincoln Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
TDD for hearing impaired:
1-800-232-5952
In Canada:
Ford Motor Company
Customer Assistance Centre
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5B4
1-800-565-3673 (FORD)
In Caribbean, Central America, Israel and
Sub-Saharan Africa:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: [email protected]
In Puerto Rico and Virgin Islands:
Ford Motor Company
Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: [email protected]
In Middle East & North Africa:
Ford Middle East & North Africa
Customer Assistance Center
API World Tower, 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-326084
Fax: 971-4-327299
E-mail: [email protected]