2015 Lincoln MKZ Warranty Guide Printing 1

2015 Lincoln MKZ Manual

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  • 2015 Lincoln MKZ | Warranty Guide Printing 1 - Page 1
    2015 Model Year Warranty Guide (Excluding MKZ Hybrid) March 2014 / First Printing / Warranty Guide Ford Motor Company of Canada, Limited / Litho in U.S.A. FW1J 19T201 AA
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    is our #1 goal. If you have any questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If your inquiry or concern remains unresolved, contact the Sales Manager
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    VEHICLE Limitations and Disclaimers Quick Reference: Warranty Coverage What Is Covered? What Is Not Covered? 4. IN ADDITION ...Roadside Service (United States, Puerto Rico, And U.S. Virgin Islands) 5. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES Quick Reference: Emissions Warranty Coverage What
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    Vehicles What Is Not Covered? 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. FORD EXTENDED SERVICE PLAN 9. THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) 10. STATE WARRANTY ENFORCEMENT LAWS 11. IMPORTANT INFORMATION
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    the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the BBB AUTO LINE program. For details, see Better Business Bureau (BBB) AUTO LINE program, page 30 or call 1-800-955-5100. 1
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    work are retained with the vehicle and confirmation of maintenance work is always entered in your Owner's Manual. Your Ford or Lincoln dealership, or Ford or Lincoln Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The
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    the stated coverage periods, unless specifically stated elsewhere in this guide. Some states have mandated alternate time coverage periods for parts dealers may receive instructions to provide no-cost, service-type improvements - not originally included in your Owner's Manual - intended to increase
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    . As a condition of these warranties, you are responsible for properly using, maintaining, and caring for your vehicle as outlined in your Owner's Manual. Ford recommends that you maintain copies of all maintenance records and receipts for review by Ford. Ford and your dealer are not responsible for
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    in any other representative capacity. Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties. For example, you may have an implied warranty of merchantability (that the car or light truck is reasonably
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    Ford participates in the BBB AUTO LINE warranty dispute resolution program. You may contact BBB AUTO LINE by calling 800-955-5100. You are required to submit your warranty dispute to the BBB AUTO LINE before exercising rights or seeking remedies under the Federal Magnuson-Moss Warranty Act, 15
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    refer to the description of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs first determines how long your coverage lasts. For example: Your Bumper to Bumper Coverage lasts for four
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    WHAT IS COVERED? Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. Under your New Vehicle Limited Warranty if: - your Ford vehicle is properly operated and maintained, and - was taken to a Ford dealership for a warranted
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    on a pro rata adjustment basis for parts. (See the reimbursement schedule below). For vehicles within the New Vehicle Limited Warranty time in service and mileage coverage period, defective tires will be replaced on a pro rata adjustment basis according to the following mileage-based Reimbursement
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    case (including all internal parts), transmission case, transmission mounts; Front-Wheel Drive: axle shafts, bearings (front and rear), center support bearing, drive shafts, final drive housing (including all internal parts), hubs-automatic front locking (four-wheel drive), locking rings (four
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    WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED WARRANTY? Damage Caused By: • accidents, collision or objects striking the vehicle (including driving through a car wash) • theft, vandalism, or riot • fire or explosion • using contaminated or improper fuel/fluids • customer-applied chemicals or
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    to normal wear and tear. You, as the owner, are responsible for these items. See your Owner's Manual. Some examples of maintenance and normal wear are: • oil changes • clutch linings • oils, lubricants, other will be provided during the first six months in service, regardless of miles driven 12
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    Brake pad/lining replacements will be provided during the first 12 months or 18,000 miles in service, whichever occurs first. Tire Wear or Damage The New Vehicle Limited Warranty does not cover normal (i.e., inadequate signal reception by the external antenna, viruses or other software problems) 13
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    Other Items or Conditions Not Covered The New Vehicle Limited Warranty does not cover: • vehicles that have had the odometer disconnected, altered, or inoperative for an extended period of time with the result that the actual mileage cannot be determined • vehicles that have ever been labeled or
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    owners are eligible for an extended powertrain warranty coverage period of six years or 70,000 miles whichever occurs first. Roadside assistance Services Include • Towing: Lincoln eligible vehicles will be towed to the client's selling or preferred dealer within 100 miles of the disablement location
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    5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions
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    Emissions Defect Warranty Coverage During the warranty coverage period, Ford Motor Company warrants that: • your vehicle is designed, built, and equipped to meet - at the time it is sold - the emissions regulations of the U.S. Environmental Protection Agency (EPA). • your vehicle is free from
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    or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner's Manual and this booklet. • Your vehicle fails to conform, during the warranty coverage period, to the applicable national EPA standards
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    WHAT IS COVERED? For your vehicle if these parts contain an emissions-related defect, they are covered by both the Emissions Defect Warranty and the Emissions Performance Warranty. • Air Flow Sensor • Idle Air Control (IAC) Valve • Air/Fuel Feedback Control • Ignition Coil and/or Control Module
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    the first replacement time that is specified in your Owner's Manual; or (b) the time or mileage limits of the Federal ADDITIONAL EMISSIONS PERFORMANCE WARRANTY INFORMATION If you need more information about getting service under the Federal Emissions Performance Warranty, or if you want to report
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    6. California requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the coverage Ford Motor Company provides for your vehicle under the emissions control warranty in accordance with the regulations of the California Air Resources Board. This coverage is
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    - Medium-Duty Passenger Vehicles (up to 10,000 pounds GVWR designed primarily for the transportation of persons. Excludes incomplete trucks, trucks with a seating capacity either over twelve persons total or over nine persons rearward of the driver's seat, or trucks with an open cargo area of at
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    performance of the required maintenance listed in your owner's manual. Ford Motor Company recommends that you retain all receipts are responsible for presenting your vehicle to a Lincoln dealer as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time
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    If you have any questions regarding your warranty rights and responsibilities, or if you want to report what you believe to be violations of the terms of this warranty you may contact the Lincoln Customer Relationship Center at 1-800-521-4140 or the California Air Resources Board at: State of
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    Turbocharger Control Solenoid Fuel Vapor Storage Canister Instrument Cluster (1) Powertrain Control Module (PCM)/Electronic Engine Control Unit Main Wiring Assembly (2) (1) for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only (2) for MIL illumination only 25
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    replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner's Manual. NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete
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    dealer cannot perform warrantable repair(s) within 30 days of you bringing your vehicle to the dealer, repairs may be performed at any service establishment or by you using Ford equivalent replacement parts. Ford Motor Company will reimburse you for the cost of these warranty repairs including
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    this warranty, you may have to show that you have followed Ford's instructions on properly maintaining and using your vehicle. You will find these instructions in your Owner's Manual. Be sure to save your service receipts and to keep accurate records of all maintenance work. CUSTOMER ASSISTANCE If
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    more protection for your new Lincoln vehicle by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company or subsidiaries of Ford Motor Company (Ford Motor Service Company or the American Road Insurance Company). They provide: • benefits during
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    9. The Better Business Bureau (BBB) AUTO LINE Program (U.S. Only) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of the Customer Assistance section, you may be eligible to
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    10. State warranty enforcement laws These state laws - sometimes called "lemon laws" - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires
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    Package, is extended beyond its limitations or its GVWR exceeds the weight limitations, then the New Vehicle Limited Warranty is voided. Any Ford Extended Service Plan (ESP) contract is voided, applicable Emissions Warranties may also be voided, and the vehicle modifier may be considered the vehicle
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2015 Model Year
Warranty Guide
(Excluding MKZ Hybrid)
March 2014 / First Printing / Warranty Guide
Ford Motor Company of Canada, Limited / Litho in U.S.A.
FW1J 19T201 AA