1998 Toyota Celica Warranty, Maitenance, Services Guide - Page 24

16 Filing a Claim With Toyota To file a claim for a defect, bring your vehicle to any authorized Toyota dealer. If your vehicle fails a California smog check test, a claim may be raised by following these steps: 1. Take the failed vehicle to any authorized Toyota dealer and present a copy of the emission test report as evidence of failure. Also, take your maintenance records in case they are needed. 2. If the repair is covered under warranty, the Toyota dealership will perform the repair within a reasonable period of time (not to exceed 30 days) from your initial vehicle delivery date to any authorized Toyota dealership or within the time period required by local or state law. 3. If for any reason the claim is denied, a written explanation will be presented to you. 4. If Toyota fails to notify you of its decision within the time specified above for reasons other than those listed below, Toyota shall be responsible for repairing the vehicle free of charge. ¡ Delay is requested by you. ¡ Delay is caused by factors beyond the control of Toyota or Toyota dealerships. 5. If you have failed to receive satisfactory assistance from TOYOTA by following the problem resolution steps outlined in the gHow to Get Assistance h section of this supplement, you may contact: Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 1-800-242-4450 U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn:Warranty Complaints - 64 -