2008 Toyota Camry Warranty, Maitenance, Services Guide - Page 34

If Y ou Need Assistance Both T oyota and your T oyota dealer are dedicated to serving your automotive needs. Y our complete satisfaction is our first priority. Should you have a problem or concern -either during or after the warranty period -please take the following steps to ensure the quickest possible response: Please have the following information ready when you call: our T oyota's vehicle identification number (located on the •Y driver's side corner of the dashboard, under the window) urrent mileage on your vehicle •C • Name of your Toyota dealership AT oyota customer relations representative will assist you in working with the dealership to find a satisfactory solution. Step 1 D iscuss the situation with a dealership manager, such as the service manager or customer relations manager. In most cases, a satisfactory solution can be reached at this step. Step 3 If your concern has still not been resolved to your satisfaction, T oyota offers additional assistance through the D ispute Settlement Program, a dispute resolution program administered by the N ational C enter for D ispute Settlement. T he purpose of the D ispute Settlement Program is to resolve disputes through arbitration -a process by which two parties authorize an independent third party to hear and resolve a dispute. T he program is informal and free of charge. T o request that your Step 2 If the dealership does not address your concern to your satisfaction, call the T oyota C ustomer E xperience C enter at (800)331-4331. If you are hearing- or speech- impaired, call (800)443- 4999 (T D D ). 4 Introduction