2009 Toyota Highlander Owners Manual - Page 519

5-1. Essential information NOTICE n To prevent causing serious damage to the transmission Never tow this vehicle from the rear with the front wheels on the ground. This may cause serious damage to the transmission. Installing towing eyelet STEP 1 Remove the eyelet cover while pushing it. STEP 2 Insert the towing eyelet into the hole and tighten partially by hand. 5 When trouble arises STEP 3 Tighten down the towing eyelet securely using a wheel nut wrench. 493