2009 Toyota Matrix Warranty, Maitenance, Services Guide
2009 Toyota Matrix Manual
2009 Toyota Matrix manual content summary:
- 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 1
If your name or address has EVV changed or you purchased your Toyota as a used I Same owner, additional driver who should receive product/safety updates Effective date of this information Vehicle Identification Number (required to process change) Mo. / Day / Year vehicle, please complete and - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 2
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 3
If You Need Assistance Warranty Coverages at a Glance YOUR WARRANTIES IN DETAIL General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty YOUR RESPONSIBILITIES Operation and Maintenance Obtaining Warranty - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 4
card at the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs. Both - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 5
Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States and Alaska. For further details, please consult your Toyota dealer. • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 6
following information ready when you call: • Your Toyota's vehicle identification number (located on the driver's side corner of the dashboard, under the window) • Current mileage on your vehicle • Name of your Toyota dealership A Toyota customer relations representative will assist you in working - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 7
the California Dispute Settlement Program (CDSP). A brochure about the program is found in your glove box. For additional information, call the Toyota Customer Experience Center at (800) 331-4331. You may also contact the CDSP directly at (888)300-6237. Failure to use the CDSP may affect your rights - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 8
WARRANTY COVERAGES AT A GLANCE 6 Introduction - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 9
to an ultimate purchaser, leased, or used as a company car or demonstrator. Which Vehicles Are Covered These warranties apply to all 2009 model-year Corolla and Corolla Matrix vehicles distributed by Toyota that are originally sold by an authorized dealer in the United States and normally operated - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 10
GENERAL WARRANTY PROVISIONS Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Toyota does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 11
and bearings, seals and gaskets. Rear-Wheel-Drive System Axle housing and all internal parts, propeller shafts, U-joints, axle shafts, drive shafts, bearings, supports, seals and gaskets. Powertrain Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 12
NEW VEHICLE LIMITED WARRANTY Restraint Systems Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system supplied by Toyota, subject to the exceptions indicated under "What Is Not Covered" on pages 11-12. Coverage is for 60 months - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 13
or tampering, including installation of non-Genuine Toyota Accessories than those specified in the Owner's Manual Tires Tires are covered by a separate warranty provided by the tire manufacturer. See page 26. Normal Wear and Tear Noise, vibration, cosmetic conditions and other deterioration caused - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 14
cannot be readily determined. Disclaimer of Extra Expenses and Damages The performance of necessary or liability in connection with this vehicle. Toyota shall not be liable for incidental or cost of repairs exceeded the cash value of the vehicle. This exclusion does not apply to the emission control - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 15
a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use the Dispute Settlement Program or CDSP before seeking remedies under the "Lemon Laws" of your state. Please check the appropriate page of the Owner's Warranty Rights Notification booklet (located in your - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 16
EMISSION CONTROL WARRANTY WHAT IS COVERED AND HOW LONG Emission Defect Warranty Toyota warrants that your vehicle: Emission Performance Warranty Some states and localities have established vehicle inspection and maintenance (I/M) programs to encourage proper vehicle maintenance. If an EPA-approved - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 17
• Cold-start enrichment system • Deceleration control system • Electronic fuel injection system components - Airflow sensor - Engine control module (8/80) - Throttle body - Other components • The use of replacement parts not certified in accordance with aftermarket parts certification regulations - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 18
WARRANTY Evaporative Control System • Charcoal canister • Diaphragm valve • Fuel filler cap • Fuel tank • Vapor liquid separator Exhaust Gas Recirculation (EGR) System • EGR gas temperature sensor • EGR valve • Associated parts Ignition System • Distributor and internal parts • Ignition coil - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 19
maintenance or repairs is not covered by this warranty. REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 20
& Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are sold, registered and operated in California or any state that adopts California emission warranty provisions are also covered - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 21
general use before 1968.) 3) We have performed all emission control system preparations required by Toyota prior to the sale of the vehicle as set forth in Toyota's current pre-delivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 22
The California Air Resources Board (CARB) and Toyota are pleased to explain the emission control system warranty for your 2009 vehicle. In California, new motor vehicles must be designed, built and equipped to meet the state's stringent anti-smog standards. CARB regulations require that Toyota must - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 23
your vehicle fails a smog-check test, all necessary repairs and adjustments will be made by Toyota to ensure that your vehicle passes the test. This is your Emission Control System PERFORMANCE WARRANTY. • If an emissions-related part listed on pages 15-16 is defective, the part will be repaired or - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 24
EMISSION DEFECT WARRANTY The parts listed here are covered for seven years or 70,000 miles from the vehicle's in-service date, whichever occurs first. • The use of replacement parts not certified in accordance with aftermarket parts certification regulations. • The use of replacement parts not - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 25
maintenance or repairs is not covered by this warranty. REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 26
CALIFORNIA EMISSION CONTROL WARRANTY IF YOUR VEHICLE FAILS A SMOG-CHECK TEST If your vehicle fails a smog-check test, you may make a claim under the Emission Performance Warranty. To do so, take your vehicle to an authorized Toyota dealership and present a copy of the smog-check test report. Also, - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 27
follow the steps described under "If You Need Assistance" on pages 4-5. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800)242-4450 Your Warranties in Detail 25 - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 28
. A separate warranty statement for the tires is in your glove box. To obtain service for a tire defect, take the tire to an authorized dealer of the tire manufacturer. (Refer to your local phone directory for dealer locations.) Your Toyota dealer may also be able to assist you in obtaining warranty - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 29
Toyota is operated and maintained according to the instructions in the Owner's Manual and the Scheduled Maintenance Guide. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 30
of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 31
or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement, present to an authorized Toyota dealership your paid repair invoices and any parts that were removed from the vehicle. You will be - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 32
NOTES 30 - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 33
NOTES 31 - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 34
NOTES 32 - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 35
2009 Scheduled Maintenance Guide - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 36
when your Toyota requires servicing. Once in the scheduled maintenance guide section, simply select your vehicle's model, year and current maintenance interval. KEEP IT GENUINE Stick with the kind of parts your Toyota was built with - Genuine Toyota Parts! Genuine Toyota Parts are manufactured - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 37
TABLE OF CONTENTS VEHICLE IDENTIFICATION ...2 MAINTAINING YOUR WARRANTY ...3 USING THE MAINTENANCE LOG CHARTS ...4 MAINTENANCE LOG ...6 EXPLANATION OF MAINTENANCE ITEMS ...22 01 - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 38
VEHICLE IDENTIFICATION Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number 02 - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 39
claim solely because you used a service provider other than a Toyota dealership for maintenance and repairs. However, damage or failures caused by improper maintenance or repairs are not covered under warranty. DEALER-RECOMMENDED MAINTENANCE Your dealer may recommend more frequent maintenance - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 40
maintenance, each maintenance checklist includes space for your Toyota dealership to certify that you obtained Genuine Toyota Service for your vehicle. The dealership will mark the dealer service verification area with the following stamp (which may be customized with the dealership's name): 04 - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 41
perform the additional services. ADDITIONAL MAINTENANCE In addition to scheduled maintenance, your Toyota requires ongoing general maintenance such as fluid checks and visual inspections. These procedures are explained in the ЉVehicle Maintenance and CareЉ section of the Owner's Manual. Be sure to - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 42
engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 43
roads: Inspect engine air filter Tighten nuts and bolts on chassis Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body 2 DEALER SERVICE VERIFICATION: DATE: MILEAGE: Reset the oil replacement reminder light (ЉMAINT - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 44
engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 45
cabin air filter Replace engine air filter Replace engine oil and filter 1 Rotate tires Tighten drive shaft bolt Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 5 __ Drive shaft boots __ Engine coolant 3 __ Exhaust pipes - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 46
engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 47
roads: Inspect engine air filter Tighten nuts and bolts on chassis Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body 2 DEALER SERVICE VERIFICATION: DATE: MILEAGE: Reset the oil replacement reminder light (ЉMAINT - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 48
engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 49
Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Rotate tires Tighten drive shaft bolt Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs __ Drive belts 6 __ Drive shaft boots __ Engine coolant - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 50
engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 51
roads: Inspect engine air filter Tighten nuts and bolts on chassis Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body 2 DEALER SERVICE VERIFICATION: DATE: MILEAGE: Reset the oil replacement reminder light (ЉMAINT - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 52
engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 53
Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Rotate tires Tighten drive shaft bolt Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs 5 __ Drive belts __ Drive shaft boots __ Engine coolant - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 54
engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 55
roads: Inspect engine air filter Tighten nuts and bolts on chassis Driving while towing: Replace rear differential oil (4WD) Replace transfer case oil (4WD) Tighten nuts and bolts on chassis and body 2 DEALER SERVICE VERIFICATION: DATE: MILEAGE: Reset the oil replacement reminder light (ЉMAINT - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 56
engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter Inspect - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 57
4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Replace spark plugs 5 Rotate tires Tighten drive shaft bolt Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs __ Drive belts __ Drive shaft - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 58
, broken parts and excessive wear. Check the pads for excessive wear and the discs for runout, excessive wear and fluid leakage. Replace any deteriorated or damaged parts. A qualified technician should perform these operations. CABIN AIR FILTER Replace at specified intervals. Driving in heavy - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 59
EXPLANATION OF MAINTENANCE ITEMS ENGINE AIR FILTER Inspect or replace at specified intervals. When performing inspections, check for damage, excessive wear and oiliness, and replace if necessary. ENGINE COOLANT Drain the cooling system and refill with an ethylene-glycol type coolant. Inspect hoses - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 60
be rotated at specified intervals according to the instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. TRANSFER CASE OIL Inspect or replace at specified intervals. When performing inspections, check for signs of leakage. If you discover - 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 61
- 2009 Toyota Matrix | Warranty, Maitenance, Services Guide - Page 62
Get the inside track on: n Info about your Toyota n n Car Care Tips Savings See more at www. ToyotaOwnersOnline .com 00505-SMG09-MAT | First Printing | 11/07