2009 Toyota Sienna Warranty, Maitenance, Services Guide
2009 Toyota Sienna Manual
2009 Toyota Sienna manual content summary:
- 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 1
2009 Scheduled Maintenance Guide - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 2
is also available at www.ToyotaOwnersOnline.com You can use the information located on this web site to determine when your Toyota requires servicing. Once in the scheduled maintenance guide section, simply the parts you need for do-it-yourself jobs, call your Toyota dealer for availability. - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 3
TABLE OF CONTENTS VEHICLE IDENTIFICATION ...2 MAINTAINING YOUR WARRANTY ...3 USING THE MAINTENANCE LOG CHARTS ...4 MAINTENANCE LOG ...6 EXPLANATION OF MAINTENANCE ITEMS ...22 01 - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 4
SIENNA VEHICLE IDENTIFICATION Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number 02 - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 5
additional services are not required to maintain your warranty coverage. Ask your dealer to explain any recommended maintenance not included in the scheduled maintenance log. For a complete description of Toyota warranty coverages, see the booklet entitled 2009 Owner's Warranty Information located - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 6
SIENNA so that you obtain maintenance when recommended. If you are a low-mileage driver, mark your calendar to remind yourself to obtain maintenance every six months. you obtained Genuine Toyota Service for your vehicle. The dealership will mark the dealer service verification area with the - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 7
. If you drive only occasionally under these conditions, it is not necessary to perform the additional services. ADDITIONAL MAINTENANCE In addition to scheduled maintenance, your Toyota requires ongoing general maintenance such as fluid checks and visual inspections. These procedures are explained - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 8
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 9
LOG 15,000 Miles or 18 months Clean cabin air filter Re-torque propeller shaft bolt (4WD) Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Drive shaft boots __ - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 10
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 11
propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Rotate tires Inspect the following: __ Automatic transmission fluid __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs __ Drive shaft boots - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 12
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 13
LOG 45,000 Miles or 54 months Clean cabin air filter Re-torque propeller shaft bolt (4WD) Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Drive shaft boots __ - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 14
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 15
propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Rotate tires Inspect the following: __ Automatic transmission fluid __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs __ Drive belts 6 __ - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 16
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 17
LOG 75,000 Miles or 90 Months Clean cabin air filter Re-torque propeller shaft bolt (4WD) Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Drive belts __ Drive - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 18
Months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 19
propeller shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Rotate tires Inspect the following: __ Automatic transmission fluid __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs __ Drive belts __ - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 20
5 Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 21
LOG 105,000 Miles or 126 Months Clean cabin air filter Re-torque propeller shaft bolt (4WD) Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: __ Ball joints and dust covers __ Brake lines and hoses __ Drive belts __ Drive - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 22
Months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 23
shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Replace spark plugs 5 Rotate tires Inspect the following: __ Automatic transmission fluid __ Ball joints and dust covers __ Brake lines and hoses __ Brake linings/drums and brake pads/discs __ Drive - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 24
, broken parts and excessive wear. Check the pads for excessive wear and the discs for runout, excessive wear and fluid leakage. Replace any deteriorated or damaged parts. A qualified technician should perform these operations. CABIN AIR FILTER Clean or replace at specified intervals. Driving in - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 25
of ethylene-glycol coolant is used, replacement intervals may be different. ENGINE OIL AND FILTER Replace the oil filter and drain and refill the engine oil at specified intervals. For recommended oil grade and viscosity, refer to the Owner's Manual. EXHAUST PIPES AND MOUNTINGS Visually inspect - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 26
SIENNA EXPLANATION OF MAINTENANCE ITEMS SPARK PLUGS Replace at specified intervals. Install instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary. TRANSFER CASE OIL Inspect or replace at specified intervals. When performing inspections, check - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 27
- 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 28
Customer Experience Center 1-800-331-4331 00505-SMG09-SIE | Second Printing | 09/08 Printed in the USA - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 29
OWNER INFORMATION CHANGE FORM Check one: I Same owner, name and/or address has changed I New owner, purchased vehicle used If your name or address has EVV changed or you purchased your Toyota as a used I Same owner, additional driver who should receive product/safety updates Effective date of - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 30
CUSTOMER LOYALTY WC13 TOYOTA MOTOR SALES USA INC PO BOX 2991 TORRANCE CA 90509-9809 - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 31
Need Assistance Warranty Coverages at a Glance YOUR WARRANTIES IN DETAIL General Warranty Provisions New Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty YOUR RESPONSIBILITIES Operation and Maintenance Obtaining Warranty Service 27 - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 32
the card at the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 33
applies to all 2009 modelyear Toyotas sold and serviced by authorized Toyota dealerships in the mainland United States and Alaska. For further details, please consult your Toyota dealer. • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 34
warranty period - please take the following steps to ensure the quickest possible response: Please have the following information ready when you call: • Your Toyota's vehicle identification number (located on the driver's side corner of the dashboard by the National Center for Dispute Settlement. - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 35
form, call the Toyota Customer Experience Center at (800)331-4331. When you servicing dealerships. California residents: Toyota offers you assistance through an arbitration program called the California Dispute Settlement Program (CDSP). A brochure check the appropriate page of the Owner's Warranty - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 36
WARRANTY COVERAGES AT A GLANCE 6 Introduction - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 37
car or demonstrator. Which Vehicles Are Covered These warranties apply to all 2009 model-year Sienna vehicles distributed by Toyota that are originally sold by an authorized dealer in the United States and normally operated or touring in the United States, U.S. territories or Canada. Warranty - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 38
in connection with this vehicle. Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of these written warranties. Some states do not allow restrictions on how long an implied warranty lasts, so this limitation may not apply to you. Your Rights - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 39
hub and bearings, seals and gaskets. Rear-Wheel-Drive System Axle housing and all internal parts, propeller shafts, U-joints, axle shafts, drive shafts, bearings, supports, seals and gaskets. Powertrain Warranty This warranty covers repairs needed to correct defects in materials or workmanship - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 40
LIMITED WARRANTY Restraint Systems Warranty This warranty covers repairs needed to correct defects in materials or workmanship of any seatbelt or air bag system in the Owner's Manual. Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 41
and other environmental conditions Maintenance Expense Normal maintenance services such as: • Water contamination Engine tune-ups Replacement of fluids and filters Lubrication Cleaning and polishing Replacement of spark plugs and fuses Replacement of worn wiper blades, brake pads/linings and - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 42
. This exclusion does not apply to the emission control warranties. Incidental Damages Incidental or consequential damages associated with a vehicle failure. Such damages include but are not limited to inconvenience; the cost of transportation, telephone calls and lodging; the loss of personal - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 43
NEW VEHICLE LIMITED WARRANTY DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described remedies under the "Lemon Laws" of your state. Please check the appropriate page of the Owner's Warranty Rights Notification booklet (located in your glove box) for - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 44
. If an EPA-approved I/M program is in force in your area, you are eligible for Emission Performance Warranty coverage. Under the terms of the Emission Performance Warranty and federal regulations, Toyota will make all necessary repairs if both of the following occur: • Was designed, built and - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 45
use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air Induction System • Intake manifold and intake air surge tank Catalyst System • Catalytic - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 46
System • Oil filler cap • PCV valve or orifice Other Parts Used in Above Systems • Data link connector (8/80) • Hoses, clamps, fittings, tubing and mounting hardware • Malfunction indicator light and bulb (8/80) • Pulleys, belts and idlers • Sealing gaskets and devices • Sensors, solenoids, switches - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 47
in the Owner's Manual and the Scheduled Maintenance Guide. Toyota will not deny a warranty claim solely because systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 48
. For information on how to obtain service under the Emission Defect Warranty, see page 29, "Obtaining Warranty Service." IF YOU HAVE QUESTIONS If you have Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified Emission Control System that are - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 49
and used in accordance with the written instructions for proper maintenance and use, Toyota will remedy the nonconformity free of charge under the terms of the Emission Performance Warranty. 5) If vehicle was used as a company car or demonstrator, check box and complete the following: I The vehicle - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 50
system, ignition system, catalytic converter and engine computer. Also included may be hoses, belts, connectors and other emissionsrelated assemblies. Where a warrantable condition exists, Toyota will repair your vehicle at no cost to you, including diagnosis, parts and labor. 20 Your Warranties - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 51
on pages 15-16 is defective, the part will be repaired or replaced by Toyota. This is your SHORT-TERM Emission Control System DEFECT WARRANTY. Specific components may have longer coverage under the terms of the Powertrain Warranty. 2) For seven years or 70,000 miles, whichever occurs first: • If an - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 52
• The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air/Fuel Metering System • Engine control computer (engine control module) • Throttle - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 53
EMISSION CONTROL WARRANTY MAINTENANCE Evaporative Control System • Charcoal canister • Fuel tank Ignition System • Knock sensor You are responsible for performance of the required maintenance indicated in the Owner's Manual and the Scheduled Maintenance Guide. Toyota will not deny a warranty claim - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 54
systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage is not dependent upon the use of any particular brand of replacement -CHECK TEST If your vehicle fails a smog-check test, you may make a claim under the Emission Performance Warranty. - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 55
questions or concerns about your vehicle's California emission warranty coverage, please follow the steps described under "If You Need Assistance" on pages 4-5. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 56
TIRE LIMITED WARRANTY OBTAINING WARRANTY SERVICE The tires that come as original equipment on your vehicle are warranted by their manufacturer and not Toyota. A separate warranty statement for the tires is in your glove box. To obtain service for a tire defect, take the tire to an authorized dealer - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 57
and maintained according to the instructions in the Owner's Manual and the Scheduled Maintenance Guide. You should keep detailed records of vehicle maintenance, since under some circumstances they may be required for warranty coverage. These records should include date of service, mileage at time of - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 58
electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see your dealer for details) or the remainder of any applicable New Vehicle Limited Warranty, whichever is longer. Non - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 59
dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota Territories and Canada If you are using your vehicle outside the United States, U.S. territories and Canada and need warranty service, contact a - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 60
NOTES 30 - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 61
NOTES 31 - 2009 Toyota Sienna | Warranty, Maitenance, Services Guide - Page 62
NOTES 32