2009 Toyota Venza Warranty, Maitenance, Services Guide
2009 Toyota Venza Manual
2009 Toyota Venza manual content summary:
- 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 1
are in. For more information about our vehicles, our company or the products and services available for your vehicle, please visit Toyota's official Web site, www.toyota.com. We wish you many miles of safe and pleasurable driving, and we look forward to serving you in the years ahead. Welcome to the - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 2
Vehicle Limited Warranty Federal Emission Control Warranty California Emission Control Warranty Tire Limited Warranty 9 10 14 20 26 Your Responsibilities Operation and Maintenance Obtaining Warranty Service 27 29 2 - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 3
of Maintenance Items Vehicle Identification 33 34 50 53 Find It Online For your convenience, scheduled maintenance information for your vehicle is also available at www.ToyotaOwnersOnline.com. From the site's home page, go to the "Scheduled Maintenance" link. Then select your vehicle's model name - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 4
the card at the back of this booklet if you change your address or if you've purchased this vehicle from a previous owner. To provide you with added protection against unexpected service costs, we offer Toyota Extra Care vehicle service agreements and Toyota Auto Care pre-paid maintenance programs - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 5
consult your Toyota dealer. WARRANTY • The warranty repairs will take longer than one day to complete. • The warrantable condition requires extensive diagnosis. • The parts needed for the warranty repairs are not readily available and your vehicle is inoperative or unsafe to drive. Introduction - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 6
program is informal and free of charge. To request that your case be reviewed through the program, complete the customer claim form in the Owner's Warranty Toyota and the names of your selling and servicing dealerships. Step 1 Discuss the situation with a dealership manager, such as the service - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 7
your state. This information about the Dispute Settlement Programs is correct as of the date of printing. However, the programs may be changed without notice. For the most current information about the programs, call the Toyota Customer Experience Center at (800)331-4331. WARRANTY Introduction 7 - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 8
Warranty Coverages at a Glance WARRANTY 8 Introduction - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 9
be made by the servicing Toyota dealership and/or Toyota. Parts scheduled to be replaced as required maintenance are warranted until their first replacement only. Which Vehicles Are Covered These warranties apply to all 2009 modelyear Venza vehicles distributed by Toyota that are originally sold - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 10
WHAT IS COVERED AND HOW LONG Basic Warranty WARRANTY Transmission and Transaxle Case and all internal parts, torque converter, clutch cover, transmission mounts, transfer case and all internal parts, engine control computer, seals and gaskets. Front-Wheel-Drive System Final drive housing and - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 11
-Genuine Toyota Accessories • Lack of or improper maintenance, including use of fluids other than those specified in the Owner's Manual Towing When your vehicle is inoperable due to failure of a warranted part, towing service to the nearest authorized Toyota dealership is covered. • Installation - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 12
Replacement of fluids and filters Lubrication Cleaning and polishing Replacement of spark plugs and fuses Replacement of worn wiper blades, brake pads/ not limited to inconvenience; the cost of transportation, telephone calls and lodging; the loss of personal or commercial property; and the loss of - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 13
New Vehicle Limited Warranty DISPUTE RESOLUTION If a dispute arises regarding your warranty coverage, please follow the steps described under "If You Need Assistance" on pages 6-7. Please note that you must use the Dispute Settlement Program (or, in California, the CDSP) before seeking remedies - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 14
-service date, whichever occurs first. However, under the terms of the Basic Warranty, Toyota parts list on pages 15-16 have coverage of eight years or 80,000 miles, whichever occurs first. • Your vehicle fails to meet applicable emissions standards as determined by an EPA-approved emissions test - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 15
accordance with aftermarket parts certification regulations. WARRANTY • The use of replacement parts not equivalent in quality or design to original equipment parts. Provisions under the "What Is Not Covered" section of the New Vehicle Limited Warranty also apply to this warranty. Air Induction - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 16
to show that you maintained your vehicle. However, any failure or noncompliance caused by lack of maintenance is not covered by this warranty. When maintenance and repairs are paid for by you, these services may be performed by you or by any automotive service provider you choose. Toyota will - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 17
to an authorized Toyota dealership and present a copy of the emissions test report. Also, take Service." REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 18
case of the Emission Performance Warranty, you may also request information from or report complaints to: U.S. Environmental Protection Agency Vehicle Programs & Compliance Division (6405J) Attn: Warranty Complaints 401 M Street SW Washington, D.C. 20460 Vehicles equipped with a California Certified - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 19
Toyota vehicle is being delivered: 1) On the basis of written notification furnished by Toyota, we have knowledge that the vehicle is covered Toyota's current predelivery service manual. 4) Except as may be provided in Paragraph 5, if this vehicle fails an EPA-approved emissions test any part thereof - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 20
to which this warranty applies. Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty (see page 14). The California Air Resources Board (CARB) and Toyota are pleased to explain the emission control system warranty for your 2009 vehicle. In California, new motor - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 21
and adjustments will be made by Toyota to ensure that your vehicle passes the test. This is your Emission Control System PERFORMANCE WARRANTY. WARRANTY • If an emissions-related part listed on pages 15-16 is defective, the part will be repaired or replaced by Toyota. This is your SHORT-TERM - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 22
miles from the vehicle's in-service date, whichever occurs first. WHAT IS NOT COVERED These warranty obligations do not apply to failures or noncompliance caused by: WARRANTY • The use of replacement parts not certified in accordance with aftermarket parts certification regulations. • The use of - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 23
improper maintenance or repairs is not covered by this warranty. REPLACEMENT PARTS To ensure optimum performance and maintain the quality built into your vehicle's emission control systems, Toyota recommends the use of Genuine Toyota Parts when servicing or repairing the systems. Warranty coverage - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 24
your vehicle to an authorized Toyota dealership and present a copy of the smog-check test report. Also, take your maintenance Toyota or the dealership. For information on how to obtain service under the Emission Defect Warranty, see page 29, "Obtaining Warranty Service." REPAIR DELAYS If a Toyota - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 25
coverage, please follow the steps described under "If You Need Assistance" on pages 6-7. You may also request information from or report complaints to: California Air Resources Board Mobile Source Control Division 9528 Telstar Avenue P.O. Box 8001 El Monte, CA 91734-8001 (800)242-4450 WARRANTY - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 26
Toyota. A separate warranty statement for the tires is in your glove box. To obtain service service from the manufacturer. For additional warranty information or service assistance, contact the tire manufacturer directly. ORIGINAL EQUIPMENT TIRE MANUFACTURERS Bridgestone/Firestone 535 Marriott Drive - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 27
you're getting the best possible service for your vehicle when you take it to a Toyota dealership. GENERAL INFORMATION You are responsible for ensuring that your Toyota is operated and maintained according to the instructions in the Owner's Manual and this booklet. You should keep detailed - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 28
an extensive inventory of Genuine Toyota Parts to meet your vehicle service needs. And because it is linked electronically to Toyota's Parts Distribution Centers, the dealership has quick access to any parts it may not have in stock. Genuine Toyota Parts are covered by their own warranty (see - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 29
is inoperable or unsafe to drive and there is no Toyota dealership reasonably available to make repairs, you may perform the repairs yourself or have them performed by another automotive service provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 30
Notes WARRANTY 30 Your Responsibilities - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 31
of performance, safety and reliability from your Toyota. It can also increase your vehicle's other important information related to vehicle service, you'll find factory-recommended maintenance the Owner's Manual. Be sure to perform these procedures regularly to ensure the most trouble-free operation - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 32
service and/or parts installation performed. The scheduled maintenance log in this booklet can help you document this information. If you sell your vehicle, be sure to give your maintenance records to the new owner. Toyota will not deny a warranty claim solely because you do not have records to show - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 33
service and parts, Toyota recommends having maintenance performed by an authorized Toyota dealership. Toyota dealership technicians are experts on Toyota vehicles, and they use Genuine Toyota Parts services if you drive primarily under any of the special operating conditions indicated. If you drive - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 34
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 35
Miles or 18 months Clean cabin air filter Re-torque propeller shaft bolt (4WD) Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive shaft boots Engine coolant 4 Exhaust - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 36
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 37
shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs 4 Drive shaft boots Engine coolant - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 38
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 39
Miles or 54 months Clean cabin air filter Re-torque propeller shaft bolt (4WD) Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive shaft boots Engine coolant 4 Exhaust - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 40
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 41
shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs 4 Drive belts 5 Drive shaft boots Engine - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 42
months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 43
or 90 Months Clean cabin air filter Re-torque propeller shaft bolt (4WD) Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive belts Drive shaft boots Engine coolant - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 44
Months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 45
shaft bolt (4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs Drive belts Drive shaft boots Engine - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 46
4 Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 47
or 126 Months Clean cabin air filter Re-torque propeller shaft bolt (4WD) Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Inspect the following: Ball joints and dust covers Brake lines and hoses Drive belts Drive shaft boots Engine coolant - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 48
Months Replace engine oil and filter 1 Rotate tires Visually inspect brake linings/drums and brake pads/discs Additional Maintenance Items for Special Operating Conditions 2 Driving on dirt roads or dusty roads: Inspect ball joints and dust covers Inspect drive shaft boots Inspect engine air filter - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 49
(4WD) Replace cabin air filter Replace engine air filter Replace engine oil and filter 1 Replace spark plugs 4 Rotate tires Inspect the following: Automatic transmission fluid Ball joints and dust covers Brake lines and hoses Brake linings/drums and brake pads/discs 5 Drive belts Drive shaft boots - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 50
Automatic Transmission Fluid Inspect or replace at specified intervals. When performing inspections, check each component for signs of leakage. If you discover any leakage, have it repaired by a qualified technician immediately. Cabin Air Filter Clean or replace at specified intervals. Driving in - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 51
inspection of the drive shaft bolt for proper torque. A qualified technician should perform these operations. Engine Air Filter Replace at specified intervals. When performing inspections, check for damage, excessive wear and oiliness, and replace if necessary. NOTE: Your Toyota is equipped with - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 52
molybdenum-disulfide lithium-base chassis grease, and re-torque the bolt. Only a qualified technician should perform this operation. Tire Rotation Tires should be rotated according to the instructions in the Owner's Manual. When rotating tires, check for damage and uneven wear. Replace if necessary - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 53
Vehicle Identification Model In-service date Selling dealership Key number Body style Mileage at delivery Selling dealership phone number Vehicle Identification Number MAINTENANCE Maintenance Log 53 - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 54
Notes MAINTENANCE 54 Maintenance Log - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 55
Notes MAINTENANCE Maintenance Log 55 - 2009 Toyota Venza | Warranty, Maitenance, Services Guide - Page 56
Notes MAINTENANCE 56 Maintenance Log